suny geneseo single service point

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SUNY Geneseo/Milne Library Single Service Desk Model Justina Elmore Tom Ottaviano Michelle Costello

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  • 1. SUNY Geneseo/Milne Library Single Service Desk Model Justina Elmore Tom Ottaviano Michelle Costello

2. Student work study hours Reference Librarians time Extended Ref Qs Expand Research Consultations More time for Library Instruction Lit Review & Librarians face time 3. Why training? To address concerns expressed by both the circulation staff and the reference librarians To ensure a continuation of quality reference service 4. Three 1 to 2 hour training sessions that focused on Reference triage. Service Desk Expectations & Basic Library Services Citations & Databases Reference Interviews 5. Six hour training day Circulation Duties Reference Triage Tech Help Training Student Supervisor Training One-on-one with staff Advanced training New students One-on-one with staff Work with student mentor 6. Floor Plan Main Entrance Service Points 7. The old circulation desk Service Points #1 #2 #3 #4 #5 8. Reference Desk and Offices Reference Desk 9. Move the service points closer together Move Reference closer to the Service Desk Allow Circulation Staff time and space away from the Service Desk Clean up and Expand IDS and Reserves Pick-up Keep Electronics nearby and accessible for quick charging and check out 10. Close proximity to the Service Desk Location conducive and welcoming to extended Reference Questions (and not stapler/directional questions) Clear and open path for referrals from the Service Desk Stations for one-on-one consultations and group consultations. White boards for brainstorming and note- taking