Benefits at a glance Complete SunGard Availability Services

location flexibility

Mitigate wide area, data centre and workplace disruptions

Convenient, interchangeable office and recovery environments

Fast, seamless redirection of private wires and STX lines

Familiar IPC technology

Most cost-effective, proven method of dealing recovery.

What would you do without your trading floor?

No matter how mission critical your business operations are, few are as critical as your dealing or trading room environment. So what do you do when something happens to interrupt the flow of normal operations? Something that could stop you doing business and result in lost custom, revenues or reputation – such as loss of critical market data, your private lines, systems or applications. What can you do to ensure the availability of your front and back-office functions and secure their connection to the business that depends upon them?

Recover faster, locally and without compromise

Through a powerful collaboration between SunGard Availability Services, IPC and the London Stock Exchange, no one else offers you more, speed, location choice and flexibility when it comes to recovering your trading floor.

The collaboration offers customers the market leading IPC dealing system in terms of physical and soft turret systems; a unique Telephony Recovery capability that seamlessly redirects your private and STX lines to your choice of Workplace Recovery Centres, or to wherever you need them.

And a network of resilient data centres seamlessly connected to our Workplace Recovery Centres containing centralised, standardised and localised recovery systems. This enables SunGard to push your data and telephony to wherever it’s needed; faster than any other provider.

Recover to any SunGard Workplace Recovery Centre

We can recover your dealing function to any SunGard Workplace Recovery Centre(s) and beyond our estate using a combination of IPC physical and soft turrets. This enables your business to pursue near and far, sustainable recovery strategies for your staff ensuring your recovery matches the level of disruption and minimises the inconvenience to your staff: i.e. recover close to your office for minor events and further afield for the wide area disruptions.

AVAILABILITy SERVICESWORKPLACE RECOVERy: DEALING

Recover faster… ...and to any location

WORKPLACE RECOVERy: DEALINGRecover faster...and to any location

2010

2010

WINNER

Most In

novative Product of the Year

Complete office and data centre interoperability

Meaning that should you be denied access to your workplace, you can recover your staff to your preferred SunGard site, whilst staying connected to your production data. And the same is true if your data centre goes down; you can remain in your offices and simply link to your recovered data in our resilient data centres. If both your workplace and data centre become unavailable, we can recover both into our facilities.

Rollback to another location

Our market leading investments in dealing infrastructure provides every shared recovery position with dual TFT monitors and the latest PCs, refreshed at regular intervals and of uniform high specification across all recovery centres; providing the benefit of a single PC build that can be used across all sites in the event that you require ‘rollback’ to an alternative facility, due to a wide area disruption.

Our detailed pre-profiling technique means all dealing positions are fully configured to our customers’ precise requirements, enabling an immediate resumption of business upon invocation. So when it comes to rollback we don’t need to completely re-engineer the solution ‘on the hoof’ consuming hours of valuable trading time. We just make a final adjustment to suit the current situation and point your data and telephony to wherever it’s needed. And we can do all this without disrupting other customers in the process of recovering their private branch exchange (PBX).

One stop shop and financial market presence

SunGard provides everything you need to fully recover the dealing environment; our discreet dealing recovery suites are located in key geographical financial markets – london, Paris, Brussels, Tokyo and New york. And not only do we provide the facilities, but also expert support with extensive, real-world experience to guide you through recovery. All from a single point of contact to get things happening whilst recovering your business.

Scale and capability to deal with the largest of incidents

SunGard provides in excess of 350 and 400 shared and dedicated dealing positions respectively in the UK; part of an end-user capacity of over 13,800 recovery seats.

WORKPLACE RECOVERy: DEALINGRecover faster...and to any location

All front-office dealing positions have back-office support provision; either within the same recovery suite or through alternative discreet recovery suites – within the same centre – designed specifically to serve the requirements of back-office personnel.

Quality modern, secure offices

Each recovery suite is highly secure, benefiting from SunGard’s UK wide, standardised security system, featuring logical controls, access controls and CCTV systems which are centrally managed and easy to tailor for customers specific needs and additional requirements.

All the suites feature quality modern office facilities with high specification PCs; IPC dealer turrets and voice systems; access to the most up to date market data networks from Reuters and Bloomberg, as well as SWIFT services and other essential third party financial services.

Services to suit your business continuity/risk budget

Our dealing services can be delivered on a dedicated, syndicated or shared basis to best meet the needs of your specific trading requirements. All options are tailored to the needs of your organisation. And we recognise that your dealing room does not exist in isolation. In addition to providing extensive front- and back-office recovery facilities, we can assist you with every aspect of helping ensure your business’s Information Availability needs – planning, testing and implementation – whatever your technology platforms, company size or country of operation.

Full dealing infrastructure service

For fledgling and start up dealing firms who want to remain agile and lean without the burden and cost of an in house IT dealing function; SunGard in collaboration with IPC can offer a full dealing infrastructure service.

So you can expect near enterprise level dealing systems at more reasonable cost and based on a predictable OPEX based model.

The most experience and 100% recovery success

As the pioneer of recovery dealing systems, we have provided support to our customers in all of the high profile incidents that made news headlines – and a lot more that didn’t. Many resulted in simultaneous and multiple invocations of our Dealing Room Recovery service – and all were handled with unblemished 100% success. As such, SunGard Availability Services is confident that we have the experience and expertise to help you devise an effective Information Availability strategy for your dealing and trading room operations.

United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk

© 2010 SunGard Availability ServicesSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

Why SunGard 100% recovery success track record

Fastest and most flexible recovery service

Cost-effective – dedicated, syndicated and shared options available

Timely – recovery can start when you call; not when you arrive on site

Available – 24/7 invocation support

Experience – the pioneer of Dealing Room Recovery services

Standardised – common technology, facility standards and procedures across all recovery centres

Scalable – discreet recovery suites of multiple sizes to accommodate multiple business units and organisation sizes

Productive – wide range of suite specifications to accommodate front and back-office personnel

Networked – economical, high-speed dual, diverse and separate 1Gb bandwidth dedicated to Information Availability interconnecting all facilities

Continuous renewal programme – brings you the most up-to-date technology

Expertise – dedicated team of dealing room specialists to assist in recovering financial services

Global – additional facilities in Mainland Europe, Asia and North America.

DEAlING Room RECovERy SPECIFICATIoNS

Trader position IPC IQ Mini Max Turret

IPC Alliance dealing switch

Two handsets

Open line broadcast microphone

Four dynamically assignable speakers

Voice recording

NICE digital voice recording

Private voice recoding playback facility

Front-office – 3 channels providing 2 handsets and microphone with speakers.

Back-office All external voice links can be recorded

Replay station provided per suite

Voice recorder per suite to ensure replay confidentiality

Market Data & Dealing Systems

Reuters Dealing 3000 / Xtra

Bloomberg

Global Topic

Quality office environment

High specification dealing room furnishings

Time stamps and multi-zone international clocks

Printers, photocopier and fax machines

Stationery packs and storage

Kitchens and rest areas.

WORKPLACE RECOVERy: DEALINGRecover faster...and to any location

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