The challenges of delivering Government services – at both local and national levels – are significant. The expectations of taxpayers and of business are growing, and the financial constraints demand difficult decisions.Furthermore Transformational Government – the use of technology to change the way services are delivered and managed – presents opportunities, but also challenges. Issues like the possibility of service interruptions – pandemics, denial of access, loss of power, utilities or communications, transport disruption, or loss of fuel availability need to be considered.

The implications of a service interruption can be significant. It can:

Compromise critical services delivered by your department

Affect the introduction of new initiatives like e-Government, personalised services, and other citizen-focussed initiatives

Cause cost and time over-runs of critical projects

Breach your obligations under the Civil Contingencies Act 2004

Leave you vulnerable to data loss, compromised security and other operational issues.

To address this, many Government organisations are investing in Business Continuity Management (BCM) and in BS 25999 – the British Standard for BCM – as a management framework to deliver good practice.

Enhancing Government services with BS 25999

An interruption to Government services – often highly critical, interdependent, complex, and vital to the country’s interests and competitiveness – can have implications for UK plc.

Using BS 25999 as a framework for delivering resilient services allows a range of initiatives to be delivered, on time and on budget such as:

Transformational Government

Shared Services

e-Government

Multi-agency initiatives

Personalised services

Process re-engineering

Civil Contingencies Act 2004, The Pitt Review and other legislative developments.

SunGard Availability Services has the resources, expertise and experience to deliver BS 25999 into the public sector.

AVAILABILITY SERVICES GOVERNMENT AND BS 25999

Delivering resilientGovernment

United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk

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Delivering BS 25999 to Government

GOVERNMENT AND BS 25999Delivering resilient Government

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SunGard offers unrivalled scale and expertise in developing your BCM and BS 25999 solutions to meet the needs of the organisation including:

Backup and Recovery Audit

BS 25999 Consulting – understand how to comply with the Standard

Workplace Recovery – over 13,000 end user positions across the UK, with over 8,600 in London

Technology Recovery – over 30 technology platforms supported

Managed Services – a network of highly resilient data centre facilities, capable of hosting your applications, with platform & device monitoring and management

Shared Services – meeting the performance and financial challenges of Government

BCM Software – business continuity management software

SunGard is a Pygmalion Partner, with extensive experience in understanding the issues, processes and challenges of supporting the public sector.

SunGard was the first business continuity provider in the world to become certified to BS 25999*.

* SunGard is certified to BS 25999 at its European HQ.

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The BCM Lifecycle