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Sun n FunCLIENT DOCUMENTATION AND DESIGN GOALS & OBJECTIVES

Jissette Jimenez | Aida Lora | Carlida Tang

Wellness Center

1CLIENT: OWNER CLIENT: USER GOALS & OBJECTIVES

2 3TABLE OF CONTENTS

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CLIENT OWNER

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KIMPTON HOTEL HISTORY

History of Kimpton Hotel

(‘Kimpton hotel & restaurants’, n.d.)

The history of The Kimpton Hotel is sourced directly

from the Company Website.

The Kimpton Hotel with over three decades of

experience has managed to maintain a cheerful and

unique guest experience, starting with the “Founder ,

Bill Kimpton… in San Francisco.”


As stated in the company website they were considered

the “first boutique hotel and restaurant company in

the U.S.”


The idea of creating hotels that felt like home rather

than an impersonal large hotel was something most

never heard of 30 years ago. Wine hour , restaurant

service, adaptive reuse of buildings, pet-friendly, and

eco-friendly methods are just some of the unique

practices that Kimpton offers to its guest.


Kimpton Karma membership:

Kimpton Hotels website explains that the

Kimpton Karma Membership is free and has 4

different tiers.

Tier 1- 0 Annual nights

Tier 2- 3/10 Annual nights

Tier 3- 7/20 Annual nights

Tier 4 (Inner Circle)- 14/40 Annual Nights

Figure (3)- Info Graphic of Kimpton Hotel Karma

Membership benefits.


Figure (4)- Digital images from kimpton website that show some of the services and experiences provided by all Kimpton

Hotels.


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According to the Kimpton hotel website all hotels empower

women:

Kimpton hotels supports the idea of empowering women.

Partnered with “Dress for Success®”

A “non-profit organization that gives women the tools they

need to thrive in the workplace and achieve economic

independence in more than 20 countries.”

• Donating $10.00 for daily room rate if a member

• 15% discount

• Company code (DFS)

According to the Kimpton hotel website all hotels promote:

Eco-friendly practices such as :

• Non-toxic cleaning supplies, Recycling

• Reduce water use

• Serve organic coffee and other products

Awards such as:

• Conde Nast World Savers Award,

• National Geo Tourism Award

Certifications:

• Green Key Eco-Rating Program

• Trip Advisor Green Leaders Program

• Some LEED building that have reached

Gold.

Organizations affiliate with:

• The Nature Conservancy

• The trust for Public Land.

CLIENT OWNER

KIMPTON HOTEL PRACTICES

Partnerships and practices of kimpton hotel


Based on the company website, Kimpton Hotels try

to cater to the many different locations around the

world. The social and cultural lifestyle is considered

when implementing a new hotel in order to improve

the guest experience.

With more than 30 years in the business, they are

“Dedicated to a level of social and environmental

responsibility that begins with our employees, extends

to our guest, and includes everything we do.”


Kimpton Hotels try to create spaces that make guest

feel good and wants guest to feel that they care

about their needs. Other involvements they consider

are the environment impacts, L.G.B.T. (lesbian, gay,

bisexual, and transgendered community), and many

non-profit organizations for example, “Dress for

Success®”.(‘Kimpton hotel & restaurants’, n.d.)

Figure (5)- Digital images from kimpton website that show some of the partnerships and practices that the Kimpton hotel considers. (‘Kimpton hotel & restaurants’, n.d.)

Environmental Practices(‘Kimpton hotel & restaurants’, n.d.)

According to the Kimpton hotel website all hotels are part

of the LGBT Community:

Respects all guest, employee’s values:

• Gender

• Race

• Sexual orientation

Organizations affiliate with:

• The Trevor Project is organization that

helps with “crisis and suicide prevention

lifeline for lesbian, gay, bisexual,

transgender and questioning young

people”.

Hotel provides The Trevor Project with:

• Donating room nights

• Meeting space and catering

• Trevor Ambassador Program

Un-biased Values (‘Kimpton hotel & restaurants’, n.d.) Women empowerment (‘Kimpton hotel & restaurants’, n.d.)

According to the Kimpton Kids section of the website it also

specifies that if families are traveling with toddlers and infants

you can also receive amenities such as:

• Child safety kits

• Outlet covers

• Toilet latches

• Nightlights

• Cribs

• Playards

• Child safety seats provided by car rental companies

• Child equipment rental

• Stroller

• Bouncy seat

• Scooter 1CLIENT OWNER

KIMPTON KIDSBased on the company website, Kimpton Hotels offer services

for families.

If traveling with children it can sometimes be difficult to keep

them entertained and provide options for family friendly

activities.

Kimpton hotels are all located “near kid-friendly attractions

like parks, bike paths, and children’s museums.” (‘Kimpton

hotel & restaurants’, n.d.).

All Kimpton Hotels provide children with:

• A welcome gift

• Guppy Love which is a term they use when

they provide a goldfish in the room if

requested.

• Kid friendly swimming pool

• Family-friendly dining

• Just-for-kids amenities

• Hula hoops

• Accredited babysitting

• Forgot it? We’ve Got It! Policy that list common

forgotten items that they provide for free.

Kimpton Family-Friendly Amenities


Figure (9)- Kid-friendly services at Kimpton Hotel (‘Kimpton hotel & restaurants’, n.d.)

Kid-Friendly services (‘Kimpton hotel & restaurants’, n.d.)

KIMPTON STYLE

(‘Kimpton Style Hotel Collection’, n.d.)

On the company website, Kimpton Hotels also makes it available

to guest the ability to purchase Kimpton products.

Based on the interview with Nikolas Morgan he mentioned that

many guest want to buy their bedding and other items so by

popular demand the Kimpton Style website was created, this

provides guest the freedom to take a piece of kimpton back

home with them. (Morgan, 2015)

Items available for purchase:

• Bed

• Pillows

• Bedding

• Bath products

• Decorations

• Bar and Wine products

• Travel items

Kimpton Style also has the Kimpton cares program where you

can give to charity when checking out to organizations such as:

• Dress for Success

• Parks for people

• The Nature Conservancy

• Kimpton red ribbon campaign (HIV)

CLIENT OWNER

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Figure (6)- Digital images from Kimpton Style website of the bedding and bath products. (‘Kimpton Style Hotel Collection’, n.d.)

Figure (7)- Digital images from Kimpton Style website of the decorative and bar products. (‘Kimpton Style Hotel Collection’, n.d.)

Figure (8)- Digital images from Kimpton Style website of the popular Kimpton Bicycle. (‘Kimpton Style Hotel Collection’, n.d.)

All the information of the client owner is sourced from

the Kimpton Hotel website.

CLIENT OWNER

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C.E.O NARRATIVE

CEO of Kimpton Hotel: Mike De Frino

Date: January 2015

Status: Husband and father of three daughters

Gender: Male

Location: Ross, California

Education: Studied Education in Emory University in

Atlanta, Georgia in 1987.

Figure (1)- Digital image of Mike De Frino, CEO of the Kimpton Hotel.


The Kimpton Hotel and Restaurants CEO is Mike De Frino, he became the CEO

January 2015. He began working for the Kimpton Brand in 1997 as a General

Manager for Alexis Hotel in Seattle, Washington.

His current responsibility consist of “overseeing all personnel and systems to acquire,

develop, renovate, operate and maintain the growing number of hotels and

restaurants managed by kimpton”. (‘Kimpton hotel & restaurants’, n.d.)

Mike De Frino is now focusing on Kimpton’s group of boutique hotels in all the

locations and is working hard to ensure that each hotel is stylized and catering its

location and guest demographic.

When Kimpton decided to expand into the global market Mike De Frino took on the

role as Kimpton’s Chief Operating Officer and “over saw operations across the entire

brand, with responsibility for sales and catering, marketing, on –property guest

experience, and facilities oversight”. (‘Kimpton hotel & restaurants’, n.d.)

Figure (2)- Emory University Logo. (‘Global Health

Bulletin’, 2013

SUMMARY OF KIMPTON GOALS & OBJECTIVES OBSERVATIONAL GUIDELINES

CLIENT OWNER

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• PERSONALITY

• Based on our groups observations and interviews,

guest as well as the staff vary depending on

location but the main idea is to have a positive

attitude and friendly service.

• AGE OF GUEST

• 25-45

• 45-60+

• Based on the demographics of the current case

study location of The Angler Kimpton Hotel , the

main demographic as mentioned from Nikolas

Morgan on our interview September 14, 2015, the

main demographics are baby boomers and

millennials that travel from Europe and northern

parts of the United States.

(Morgan, 2015)

• ATTITUDES & BELIEFS

• Based on the observations developed from our

case study, The Angler’s Hotel has a informal

approach. People are greeted with a more home-

like environment as well a casual uniform policy

with the staff in order to create a much more

relaxed feel.

• EDUCATION

• Based on our interview we conducted in our case

study the staff is given small workshops for

employee improvements and potential promotion

training.

• Based on the information collected from the company

website as well as the observations conducted from our

case studies, the Kimpton Hotel policy is to offer a

unique experience to their guest.

• Unique experiences through the use of special amenities

and services, pet-friendly hotels, Family-friendly activities,

and global awareness of health, non-profit organizations,

Community involvement, and un-biased views.

• The hotel aims to provide services that also relate to

the location and promote more awareness on the culture

and involvement within the area.

• Based on the CEO Mike De Frino responsibilities of

overseeing all the new design and innovations in all the

hotels affiliated with Kimpton, it is his goal to try and

help cater to the demographics and culture of each

location.

• Mike De Frino has experience with Kimpton from sales to

guest experiences and marketing ,he is very skilled in

providing that The Kimpton is successful and with that in

mind he will help Sun N Fun Resort create an innovative

hotel for the city of Sarasota, Florida.

• When doing the research and observations for our

case study on the Kimpton Values, we were lucky

to interview the front desk manager on the hotel

and he made it very clear that Kimpton although

different in every location, all are friendly and

consider the guest a part of a large family.

(Morgan, 2015)

• Guest are treated like family and are given

services that most hotels would consider to be a

high cost.

• Main priority for hotel is to make sure that the

guest com back and develop a good relationship

with the company.

• Inner circle members as described by Nikolas

Morgan can receive bonuses and free gifts for

being loyal members which includes free nights

and special request. As an example Nikolas Morgan

explained to us that they even go as far as

providing them with their favorite candies or

booking their reservations in advance just so they

don’t have to worry about it. (Morgan, 2015)

• These ideas should be considered in our design in

order to provide our guest with a hotel that

reminds them of home as well as give them a

taste of the Sarasota Culture and simple life.

CLIENT USER

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CLIENT USER USER TYPES

Hotel staff

Hotel Guests

• Age range: 26-45 years old

• Female and males

• Multicultural

• Approx. 20 staff member

• Age range: 35-65 years old

• Female and Males

• European and Northern Americans

• 50 Room hotel ( 50-150 guests)

• Valet parking staff (1)

• Doorman (1)

• Waiters (2)

• Cashier (1)

• Front desk Manager (2)

• Front Desk staff (2)

• General hotel Manager (1)

• Housekeeping manager (1)

• Housekeeping manager’s assistant (1)

• Chef (1)

• Chef ’s assistants (2)

• Cleaning/recycling Staffs (3)

• Bartender (1)

• Sales (1)

• Executive (1)

• Finance (1)

• Baby boomers

• Millennials

• Environmentally aware

• Hotel Occupancy on season

( Winter )

• Hotel Occupancy off season

(Summer)

85%-90% of the capacity

55%-75% of the capacity

(Morgan, 2015)

(Morgan, 2015)

Based on our case study observations we determined the

following information of the Hotel Staff.


following information of the Hotel Guest.

The Occupancy was given to us by Nikolas Morgan , the

Front Desk Manager of The Anglers Hotel located in Miami

Beach, Florida.

CLIENT USER

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CLIENT USER USER ACTIVITIES

Hotel StaffValet parking staff

• Receive the guest when they arrive to

the hotel in any kind of

transportation.

• Provide parking services to guest.

Doorman

• Receive and help the guest with their

luggage.

• Guide the guest to front desk

Waiters

• Take order and serve food to guest on

the restaurant area

Cashier

• Take care of bills from the bar/

restaurant area.

Front desk Manager

• Manage all the front desk employees

and have direct contact with guest.

Front Desk staff

• Be on the front desk checking in and

checking out the guest.

• Give information to the guest

• Receive guest’s amenities requires.

• Pick up phone on front desk

General hotel Manager

• Highest on site position in the hotel.

• In charge of payroll, inventory, quality

control issues.

• In charge of supervise other

department managers and employees.

Housekeeping manager

• In charge of a housekeeping staff.

• Receive complaints from guest

• Rooms service assistance/control

Housekeeping manager’s assistant

• In charge of assist and help with the

housekeeping’s manager tasks.

Primary Chef

• In charge of food inventory.

• Menu design

• Food Quality control

• Menu Design and updates.

Chef ’s assistants

• Preparation and cooking of food.

Cleaning/recycling Staffs

• In charge of waste management

• Cleaning services

• Laundry

Bartender

• Mix, prepare and serve drinks on the

bar/lobby area.

FF&E related to user activity

Valet parking staff

• Podium

• Key box

Doorman

• Communication radio

Waiters

• Dining table to serve

• Trays

• Counter

Cashier

• Counter

• Register

• High chair

• Computer

Front desk Manager/ Front desk staff

• Reception desk

• High Chair

• Computer

• Telephone/ Radio

.

General hotel Manager and Assistant

Manager

• Computer, desk,

telephone and Desk

chair

Housekeeping manager/ Housekeeping staff

• Office with desk,

computer, Desk chair

and telephone

• Cleaning equipment

• Communication radio

Chef / Chef’s assistants

• Fully Equipped kitchen

• Counter tops

• Computer or screen to

get orders.

Bartender

• Drink mixers

• Blender, microwave, and

refrigerator.

• Computer to manage

orders

Based on our case study observations we determined the following

information of the Hotel Staff.

CLIENT USER

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CLIENT USER USER ACTIVITIES

Hotel Guest • Check-in

• Sleeping

• Lounging

• Dinning

• Swimming in the pool

• Ride the bike

• Drinking on the bar

• Asking for information

• Ordering room service

• Socializing

• Resting in the pool area.

• Snacking in the pool lounge area

• Tanning

• Listening to music

• Taking a shower

• Walking

• Check-out

FF&E related to user activity

• Guest room

• Bed

• Chair

• Desk

• Telephone

• TV

• Lounge

• Chair

• Table

• Dinning

• Chair

• Table


following information of the Hotel Guest.

USER ASSESTMENT

CLIENT USER

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DEFINE THE USERS

Demographic characteristics

• European travelers

• Northern baby boomers/ Millennials

Number of occupants

• For a 50 rooms hotel : Approx.. 50-150 guest + 18-25 employees

Age

Is age a significant constraint for design development?

• Yes, Because it would define the user type of our project.

Gender

• Female and male

Culture / Ethnicity

• Multicultural users

Shared values and belief systems

What is the cultural make-up of user population?

• The culture of the guest is very particular. These population usually t are environmentally aware,

up to date with technology, they are living a healthy and fit life, they have economic resources

to spend in comfortable vacations but yet like simple things like a outdoor barbeque and a bike

ride on the beach.

Common values

Which common values are significant?

• They are willing to pay a little more for “eco-friendly facilities” or services.

Is understanding value an important factor (e.g. religious facility)?

Symbolic form

Is comfort from psychological symbols significant?

Yes. They like comfort and luxury but are willing to experience unique destinations.

USER ASSESTMENT

CLIENT USER

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THE PHYSIOLOGICAL & PSYCHOLOGICAL REQUIREMENTS

Environmental challenge vs. environmental comfort

Is comfort the primary concern for all the senses?

• The guest is looking for comfort and variety of services while on

vacation.

Accessibility

• We need to provide ADA access and rooms for those in need.

Ambient Considerations

Cognitive stimulation

Sensory stimulation (aroma, haptic, etc.)

• The smell, the visual stimulation and the sounds are going to play

an important role in the difference areas of the hotel.

• We should be able to transform spaces in different moments of the

day.

Comfort vs. style

• The comfort is always going to be more important than style in

hotels. The designers would define the style of the hotel according

to the target user/population and location of the hotel.

Aging effect

What are changes in perception?

• The different people visiting the hotel would perceive the spaces in

different ways. They would perform according to their interests, and

status.

How significant is flexibility?

• For the guest it is important that the lounging spaces and the guestroom

give then flexibility to perform different activities.

• For staffs, their work areas should encourage them to provide quality

services to the guest.

Psychological needs

How significant is this potential for well being, way finding, etc.?

Where would this occur (landmarks, nodes, etc.)?

• We need to designate landmarks by creating focal points in the spaces to

promote

Way finding and mystery.

• The nodes would be created by the guest and staff circulation analysis and

we would consider in depth while on design process.

USER ASSESTMENT

CLIENT USER

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SECURITY CONSIDERATIONS - 3D PLANNING & DEVELOPMENT

Functional centrality & adjacency needs

What are the emergency requirement for fire, safety, and medical

intervention?

• Follow fire codes

• Follow safety plan

Is there a need for landmarks, paths, nodes, districts, and regions?

• Yes

Is there a need for signage?

• Yes

Is there a need to use ambient conditions to enhance direction?

• Yes

Is there a need to mark space through structure and/or flexible elements?

• Yes

Privacy considerations

Socio-petal

• Yes, there is a need for enclosed spaces that foster intimate

behavior and close relationships.

Socio-fugal

• Yes, there is a need for open public spaces that discourage

intimate behavior.

Does this space allow for refuge and prospect to interesting vistas?

• Yes, As designers we would design spaces of refuge for

personal experiences.

Public / private

Need for legibility to identify public, semi-public, and private spaces?

• Yes. The guestrooms are consider private spaces while lounge areas are public

spaces.

• We would also provide private areas for staff only .

USER ASSESTMENT

CLIENT USER

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BELONGING AND SELF ESTEEM NEEDS (the individual user)

Cultural considerations

Style (architectural & personal) reference

What is the existing context?

• The existing context is an RV resort that has more than 20 years providing services for

Northern Americans owners of second homes.

Should it be utilized in establishing the design direction?

• Yes. Our hotel resort ins going to be inside this complex and we would have to follow the

culture, traditions and interests of the RV Resort guest and staff.

Social considerations

• The City of Sarasota is growing and is willing to integrate the community to any kind of urban/

touristic development.

Symbolic aesthetic reaction

Does status of user require symbolic consideration?

• Yes. The guest are following the trends in technology, health and fitness and would like to see

contemporary materials and finishes.

Vernacular history

Should local vernacular forms be used as a reference?

• The Architectural school of Sarasota has set aesthetical architectural standards for the new

projects in Sarasota.

• The sustainable projects in South Florida are following the climate change and the actual energy

saving policies.

Socio-petal

Interaction distance needs

Is there a relationship between users?

• Yes. The RV Resort guest are regulars and the make friends that

would come back every year for the season.

Is there potential for user discussion / interaction?

• Yes. Guest interaction and entertain is a main concern.

USER PROFILE

CLIENT USER

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Guest

Greg and Rachel Bobber

Greg is originally from Chicago. He is an

independent entrepreneur with business in

different countries.

He lives in Spain with Rachel, who has

dedicated his life writing motivational books.

They own a second home in Florida and spend

the coldest winter months in the Sunshine

state.

AGE

FINANCIAL POSITION

SOCIAL STATUS

COMMON VALUES

55 and 52

He is an entrepreneur and owns different online

stores. He travels a lot and have the flexibility of

taking long vacations with his wife Rachel.

Greg is an active stock investor in green companies.

Rachel has several best selling books and is part of

green non profit organizations.

• Environmentally aware

• Likes technology

• Easy going

• Caring

• Sophisticated

• Likes comfort

They both takes well care of their health and how

they eat. They follow a healthy lifestyle and workout

every day,

He likes to run in marathon and she likes to play

tennis during the weekend.

He is on to of the technology with the latest on

gadgets and have knowledge of contemporary trends

and fashion.

Greg is married with Rachel, his college sweet heart,

and has 2 children, Julia 26 years old and Sheryl

21 years old that are studying abroad.

• He truly believed in hard work .

• Active philanthropist

• Jewish

PERSONALITY

Baby boomer

USER PROFILE

CLIENT USER

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Staff

Nikolas Morgan

Front Desk Manager for The Angler Hotel

AGE

FINANCIAL POSITION

SOCIAL STATUS

COMMON VALUES

27

He has 5 years working for Kipmton Hotels and has

a good salary.

He is extrovert and likes to interact with people.

He likes to take his green juices in the morning before

working out.

He is confident and organized.

Single

He truly believes in hard work .

He is open minded

PERSONALITY

He is originally from NY and has been in hospitality

industry since he graduated from NYU.

He is passionate about working for Kipmton Hotels

and personally lives the company’s passion about

taking care of the environment and sustainability.

“Sustainability is doing the same thing we are suppose

to do but efficiently without creating a negative

impact to the environment”

(Morgan, 2015)

DESIGN GUIDANCE

CLIENT USER

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Baby boomer

Snowbirds

Millennials

CLIENT USER

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After the user analysis we understand that in order to fulfill this type of guest expectations we would have to follow these

guidelines:

SERVICES

• Provide a variety of food options in the restaurant’s menu to follow the guest’s diet requirements.

• Provide fitness props that help guest continue their lifestyle while on vacation ( ex. Bikes, yoga mats and free weights)

• Give the guest the option of joining local activities with different levels of difficulty in order to create unique memories.

AMENITIES

• Give the guest certain levels of privacy control in their room (acoustical, sensorial and visual)

• Provide flexible spaces that could adapt to different types of guest and activities.

• Create areas of nodes where the guest could socialize with other guest with the same interests.

• Provide spaces that visually represent the local values of the city so that guest can relate and feel engaging.

• Integrate the latest technology in finishes, materials and electronics to keep the hotel on the loop in terms of innovations to

maintain guest’s attention.

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DESIGN GOALS & OBJECTIVES

MISSION STATEMENT Provide a sustainable facility of lodging inside of an existing RV resort in the city of Sarasota,

Florida, creating a customized experience for our guests, based on the Kimpton Hotel values and

thus support our purpose of designing a unique space in sustainable design; bringing the ideal

setting where guest can relax, be entertained, practice healthy alternative methods, and become

integrated with a delightful community.

GOALS & OBJECTIVES

Figure (10) Thoughts digital image (Iltaen, 2014).

ORGANIZATIONAL GOALS & OBJECTIVES

GOALS & OBJECTIVES

3

• Provide the highest quality of sustainability possible within the hotel resort, taking into

consideration the comfort parameters of guests.

• Provide a type of lodging that makes guest feel pleasant , as well as buy second homes or

potentially long-term stay.

• Provide tablets and/or other digital devices in order to give alternative activities that guest

can control, increasing customer satisfaction as well as diminishing the long lines in customer

service desk.

• Provide gathering and entertainment spaces for guest’ social interaction.

• Provide fitness and wellness areas indoor/outdoor to ensure that guests are productive and

motivated.

• Provide multipurpose spaces for events and workshops in order to integrate the community.

FACILITY GOALS & OBJECTIVES

GOALS & OBJECTIVES

3

FORM

TIME

ECONOMY

FUNCTION

• The new hotel resort shall be designed by following “The Sarasota School of Architecture” philosophy which is

clean lines in interior spaces and bold architectural features.

• Create a landmark by implementing local and sustainable materials such as concrete, steel and glass.

• Provide an environment homelike (second home) but with the facilities and services of a high quality hotel.

• Take advantage of the transparency and natural light of the facade, and consider integrating the nature as part

of the design , lastly allowing views.

• Incorporate art from local artists of Sarasota County, Florida, in order to improve and promote not only their

work but the culture of the area.

• Adjectives which describe the final desired project: clean, structured, dynamic, post-modern, and sustainable.

• The building should adhere to the fundamental principles of The Sarasota School of Architecture.

• The hotel resort will accommodate approximately 50 rooms - 150 total potential guests.

• Provide activities according to the demographic target which in this case are baby boomers and snow birds.

• Promote sustainable practices and raise awareness to guests and community members.

• Create pleasant areas to rest and entertain.

• Provide for 21st century technologies such as tablets, computer, self check-in/out, and interactive info screens.

• Build the facility within a budget that the Kimpton and Sun N Fun RV Resort will provide.

• As a sustainable facility, the building should be energy-efficient to minimize operating costs and energy

consumption.

• As a LEED certified building we should take advantage of the sustainable features that are existing.

• The building should have potential growth, so based on our case study observations the hotel should have a 10

year plan and develop a double occupancy before 2025 through adaptability.

References

Iltaen (2014) Our Mission & Values. Retrieved 12 October 2015, from http://www.3scan.com/our-mission-values/

Kimpton hotels & restaurants. (n.d.). Retrieved 9 October 2015, from https://www.kimptonhotels.com/about-us/kimpton-ceo

Kimpton hotels & restaurants. (n.d.). Retrieved 9 October 2015, from https://www.kimptonhotels.com/karma-rewards/benefits

Kimpton hotels & restaurants. (n.d.). Retrieved 9 October 2015, from https://www.kimptonhotels.com/kimpton-history

Kimpton hotels & restaurants. (n.d.). Retrieved 11 October 2015, from https://www.kimptonhotels.com/promos/kid-friendly-hotels

Kimpton hotels & Restaurants. (n.d.). Retrieved 11 October 2015, from https://www.kimptonhotels.com/kimpton-cares

Kimpton hotels & Restaurants (n.d.). Retrieved 11 October 2015, from https://www.kimptonhotels.com/kimpton-cares/environment

Kimpton hotels & restaurants. (n.d.). Retrieved 11 October 2015, from https://www.kimptonhotels.com/kimpton-cares/lgbt

Kimpton hotels & restaurants. (n.d.). Retrieved 11 October 2015, from https://www.kimptonhotels.com/kimpton-cares/women-in-business

Kimpton Style Hotel Collection. (n.d.). Retrieved 11 October 2015, from https://www.kimptonstyle.com/index.aspx

Morgan, N. (2015, September 14). Nikolas Morgan Interview.

Figures

Figure (1) Kimpton hotels & restaurants. (n.d.). Retrieved 9 October 2015, from https://www.kimptonhotels.com/about-us/kimpton-ceo

Figure (2) Global Health Bulletin. (2013, October 31). [Digital Image]. Retrieved 10 October 2015, from

http://myemail.constantcontact.com/CUGH-Global-Health-Bulletin.html?soid=1112846108446&aid=YvLyWBodv4Y

Figure (3) Kimpton hotels & restaurants. (n.d.). [Info graphic]. Retrieved 9 October 2015, from https://www.kimptonhotels.com/karma-rewards/benefits

Figure (4) Kimpton hotels & restaurants. (n.d.). [Digital Images]. Retrieved 9 October 2015, from https://www.kimptonhotels.com/kimpton-experience

Figure (5) Kimpton hotels & restaurants. (n.d.). [Digital Images]. Retrieved 11 October 2015, from https://www.kimptonhotels.com/kimpton-cares

Figure (6-8) Kimpton Style Hotel Collection. (n.d.). [Digital Images]. Retrieved 11 October 2015, from https://www.kimptonstyle.com

Figure (9) Kimpton hotel & restaurants. (n.d.). [Digital Image]. Retrieved 11 October 2015, from https://www.kimptonhotels.com/promos/forgot-it-we-got-it

Figure (10) Iltaen. (2014).Our Mission & Values.[Digital Image]. Retrieved 12 October 2015, from http://www.3scan.com/our-mission-values/ (Accessed: 12 October 2015).

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