sumo 2010 roadmap
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TRANSCRIPT
![Page 1: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/1.jpg)
SUMO in 2010
![Page 2: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/2.jpg)
Primary objectives of SUMO
● Great Firefox experience● User and product insights● Entry point to Mozilla community ● (Open source support platform)
![Page 3: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/3.jpg)
Focus areas for SUMO in 2010
● Improve the user experience● Get better insights about our users● Improve the contributor experience● Make the platform awesome
User experience
User experience
Platform quality
Insights and Metrics
Contributor experience
![Page 4: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/4.jpg)
The goals:
Platform quality
Insights and Metrics
Contributor experience
User experience
User experience
(Feel free to add to this list...)
![Page 5: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/5.jpg)
Upgrade platform to TikiWiki 5.1
Platform quality
User experience
User experience
Insights and Metrics
Contributor experience
![Page 6: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/6.jpg)
Make SUMO articles a joy to localize
Contributor experience
User experience
User experience
Platform quality
Insights and Metrics
![Page 7: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/7.jpg)
Use Verbatim for UI l10n
Platform quality
Contributor experience
User experience
User experience
Insights and Metrics
![Page 8: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/8.jpg)
Weekly SUMO metrics report
Insights and Metrics
User experience
User experience
Platform quality
Contributor experience
![Page 9: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/9.jpg)
Revamped forum experience
User experience
User experience
Platform quality
Insights and Metrics
Contributor experience
![Page 10: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/10.jpg)
KB metrics per OS/Firefox version
● Is the top article list different depending on Firefox version or OS?
● Are the Windows instructions easier to understand than the Mac instructions?
● Is a Firefox problem happening more often on Linux than on Mac?
Insights and Metrics
Contributor experience
User experience
User experience
Platform quality
![Page 11: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/11.jpg)
Automatic search results filter
● Only show search results relevant for the user:● If the user is running Windows, don't show Mac-
specific support articles● If the user is running Firefox 3.6, don't show 3.0-
specific articles
Platform quality
Insights and Metrics
Contributor experience
User experience
User experience
![Page 12: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/12.jpg)
Expand metrics dashboard
User experience
User experience
Platform quality
Insights and Metrics
Contributor experience
![Page 13: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/13.jpg)
Offline Firefox support
Platform quality
Insights and Metrics
Contributor experience
User experience
User experience
![Page 14: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/14.jpg)
Better communication within community
Contributor experience
User experience
User experience
Platform quality
Insights and Metrics
![Page 15: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/15.jpg)
Single SUMO login across sites
Contributor experience
User experience
User experience
Platform quality
Insights and Metrics
![Page 16: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/16.jpg)
Karma
Platform quality
Insights and Metrics
User experience
User experience
Contributor experience
![Page 17: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/17.jpg)
Other goals
● Make personal support easier to reach● Stop using Bugzilla for article requests● Switch to sub-articles instead of ”dynamic content
blocks”● Redesign article editor● Fix bugs and improve performance
Insights and Metrics
User experience
User experience
Platform quality
Contributor experience
![Page 18: SUMO 2010 Roadmap](https://reader033.vdocuments.us/reader033/viewer/2022051616/55380f55550346653f8b46b1/html5/thumbnails/18.jpg)
[Your ideas here](Questions? Thoughts?)