Summer Staff MeetingJune 26, 2014

Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP

Motivating a Multi-Generational Workforce: Tapping into your Style

After attending this session, you will be able to:

• Identify your own style of communication

• Discover practical ways to increase your communication as a team leader

• Understand events & experiences that shape different generations

• Map out action steps that will help you connect with & motivate different styles & generations

Goals

Fears

Motivations

Ways of seeing the world

PPT 9-6

Considerations

Common Language

Safe for everyone to useSafe for everyone to use

Non-threatening Non-judgmental

Administering the DiSC Preview Assessment

It is not a test. You cannot pass or fail. There are no right or wrong

answers. There is no one style that is better

than another.

• DiSC Communication Styles helps us identify the different ways we behave so we can:•Minimize potential conflict with others

•Maximize our potential for success

Purpose

Dominance• Results• Solves problems• Direct communication

Get ‘er Done!

influence• Engaged• Collaboration• Persuasive

Let’s have fun!

Steadiness• Stability• Teamwork• Listening

Why don’t we all get along and keep things the same?

Conscientiousness• Quality• High standards• Diplomatic

Do it right the first time

Active

Thoughtful

Questioning Accepting

PPT 4-2PPT 4-3

Active

Thoughtful

Accepting

Questioning

PPT 4-4

PPT 4-2PPT 4-3

PPT 4-4

Thoughtful Steadiness

Accepting

Influence

Accepting

Steadiness

Active

Questioning

Dominance

PPT 4-7

Influence

Active Dominance

Questioning Questioning

Conscientiousness

PPT 4-2PPT 4-3

PPT 4-4

Thoughtful Steadiness

Accepting

Influence

Accepting

Steadiness

Active

Questioning

Dominance

PPT 4-7

Influence

Active Dominance

Questioning Questioning

Conscientiousness

Direct, results-oriented Expressive, Relationship

Analytical, Deliberate Supportive, Cooperative

Strengths Are…

Extensions of our natural behavior.

PPT 5-5

D

C

iDominance Influence

SteadinessConscientiousnessS

There is no best style.

All styles have strengths and limitations.

All styles can be more or less effective.

People are a mixture of styles.

PPT 7-3

There are no good or bad styles.

Remember That…

Introduction to People Reading

• Body Language• Posture• Use of hands• Facial expressions

• Tone• Pace• Inflection• Volume

• Words

PPT 7-4

Observable Behavior

Step 1: Recognize

People have different communication styles.

PPT 9-9

Step 2: Understand

Step 1: Recognize

People have differentGoalsFearsMotivationsWays of seeing the world

PPT 9-10

Step 3: Adapt

D

C S

Step 2: Understand

Step 1: Recognize

Develop productive interactions by adapting as needed. D

C S

i

PPT 9-11

Conflict and Stress

PPT 6-2

Behaviors in the extreme

OH-23

In normal situations

Under pressure

Extreme behavior

D In charge, decisive

Demands Leaves

i Persuasive, enthusiastic

Oversells Gives up Pouts

S Supportive, friendly

Gives in Acts hurt Accuses

C Careful Quiet Is indecisive Gets emotional Attacks

D i

SC

Tends to:ASSERT

Tends to:SUPPRESS

PPT 6-16

D i

SCFocuses on:FEELINGS

Focuses on:LOGIC

PPT 6-17

Responses to Conflict

PPT 6-17

WITHDRAWGoal: Justice

COMPLYGoal: Harmony

EXPRESSGoal: Acknowledgement

DEMANDGoal: Victory

Focuses on:FEELINGS

Tends to:SUPPRESS

Focuses on:LOGIC

Tends to:ASSERT

PPT 6-18

OH-23

What is your communication style? What happens when you are stressed? Identify what you need from the team to be effective. As a team, talk about how you can work together.

Enhancing Team Effectiveness

OH-23

Is there a predominant style that describesyour team?

D culture – quick decisions, direct answers and a competitive atmosphere. Interpersonal communication may suffer in this environment and those less assertive may feel overwhelmed

i culture – energetic atmosphere, a focus on innovation, and lots of time spent in meetings or social gatherings. Those less people-oriented may be frustrated by the focus on group activities and poor planning and lack of details may prevent an I culture from implementing any ideas

OH-23

S culture – stability, predictability, and friendliness. Values strong teamwork and a management work-life balance. Stagnation may be a risk in this culture and efforts to move the organization forward may met with hesitation

C culture – quality, accuracy, and order. Cynical toward new ideas and trust usually has to be earned. The group may miss opportunities because it spends so much time analyzing and may resist growth for fear of lowering its standards

Is there a predominant style that describes your team?

GENERATIONS

TRADITIONLISTS

The difficult we do at once; the impossible takes a bit longer.

- Motto of the Seabees

BABY BOOMERS

“Boomers are now in their ‘Grand Tweens,’ shaping a new stage of life fueled by a sense of purpose.”

-Gail Sheehy

GEN X’ers“It’s no wonder Xers are angst-ridden and rudderless. They feel America’s greatness has passed. They got to the cocktail party twenty minutes late and all that’s left are those little wieners and a half-empty bottle of Zima.”

- Dennis Miller

MILLENNIALS

“I know we were supposed to bequeath to the next generation a world better than the one we were handed. But we broke it. It just kinda got away from us. But here’s the good news. You fix this thing – and I believe you can – you’re the next great generation.”

-Jon Stewart

Generation Timelinefrom Mixing and Managing Four Generations of EmployeesGreg Hammill

Veterans, Silent's, Traditionalists

Baby Boomers Generation X, Gen X, Xers

Generation Y, Gen Y, Millennial, Echo Boomers

•Hard work•Duty before fun•Adhere to rules

“Your experience is respected”

•Workaholics•Work efficiently•Desire quality•Question authority“You are valued, you are needed”

•Eliminate the task•Self-reliance•Want structure and direction•Skeptical“Do it your way, forget the rules”

•Multitasking•Tenacity•Entrepreneurial•Tolerant•Goal oriented

“You will work with other bright, creative people”

TraditionalistsTake time to orient the Traditionalist

Talk in terms of big picture

Train them in technology

Use the personal touch in motivating

Honor their knowledge and experience

Baby Boomers Provide opportunities to work on exciting projects that

change the future of your agency

Use participative management & warm and respectful communication

Provide public recognition to honor their experience

Use coaching and offer training - Baby Boomers are life long learners

Provide interesting challenges to tap into their work expertise

Gen X’ers Reward this generation with freedom (Paid time off, relaxed

dress codes, open office designs - Repeat “We want you to have a life”)

Provide a fun and relaxed place to work

Provide leading edge technology, innovation, and hands off management

Give them lots of resources in a variety of media to learn and develop

Provide simultaneous tasks and projects- they are used to juggling

Millennials Motivate this generation with tangible and intangible

rewards (ability to work with other creative people, creating a fun environment, allowing them to participate in decisions)

Emphasize employee engagement and a sense of community

Help them learn, tune into their technology

Be approachable in your communication

Provide plenty of feedback

After attending this session, you will be able to:

• Identify your own style of communication

• Discover practical ways to increase your communication as a team leader

• Understand events & experiences that shape different generations

• Map out action steps that will help you connect with & motivate different styles & generations

Action Planning