Philippine Pharmacists Association Hygieian Institute for Education Research and Training Technical Education and Skills Development Authority

Summary of Pharmacy Services NC III

Introduction•  The purpose of this Certificate qualification is to equip

learners to understand and acquaint themselves with the underlying principles of all major areas related to the pharmaceutical environment, not only in terms of basic technical skills, but also in relevant legislative and ethical requirements.

Countries implementingPA programme: u South Africau New Zealandu United Kingdomu Canadau Vietnamu Thailandu Swazilandu And many others

Global Perspective on Pharmacy Workforce

Global Workforce Distribution by Sector

55% Community 18% Hospitals 10% Industry 5 % Research & Academe 5% Regulation Others

Local Workforce Distribution by Sector

77% Community 15% Hospitals 7% Industry 0.5% Research & Academe Others

Global Distribution of Pharmacists and Pharmacy Support Workforce

Introduction• Medicine sellers are recognized as influential source of

information on illness and treatment. Training of “untrained medicine sellers” have shown to improve dispensing habits (Medicine Sciences for Health, 2012)

•  Pharmacy Services NCII was established in 2008. There was a need to revise the content of the program, hence, in 2013, PPhA and TESDA started the partnership.

2015 Philippine Pharmacy Support Workforce Study (partial analysis, n=400)

Sex

Male 18.1% (72)

Female 81.7% (326)

Age

range 18-63

mean 30.15

18-31 63% (253)

32-63 37% (147)

Highest Educational Background

College graduate 54.8% (219)

College level 24.1% (96)

Technical Vocation 3.5% (14)

HS grad 0.25% (1)

Demographics

Employment Status

Regular 76% (305)

Probationary 8.5% (34)

Casual 3% (12)

Contractual 5% (20)

Self-employed 25 (6.3%)

Type of Drugstore

Big Chain 25% (102)

Medium 10.8% (43)

Small Chain 14.3% (57)

Independent 37.6% (150)

Years of Experience

Range 1 month – 35 years

Mean 5.7 years

Mode 3 years

2015 Philippine Pharmacy Support Workforce Study (partial analysis, n=400)

Training/Seminars taken by PAsCompetency Area Proportion of PAs

Housekeeping 26% (105) Supply chain and inventory control

24% (96)

Good storage practice

22.5% (90)

Product knowledge 39% (157) Health disease 17% (70) Marketing and merchandising

18% (73)

Competency Area Proportion of PAs

Dispensing practice 38% (155)

Good manufacturing practice

9.5% (38)

Good laboratory practice

8.02% (32)

Adverse drug reaction reporting

6.5% (26)

Medicine information provision

25.8% (103)

IMPORTANT FINDING: (partial analysis)§ 159 (40%) of 400 have absolutely NO TRAINING

received in the past (reported no training at all) § Most trainings available are product presentations

from pharmaceutical companies

Work Satisfaction in terms of Work Load

% Participants

Strongly Agree

44.4% (177)

Agree 52.38% (209) Disagree 1% (4) Strongly Disagree

0.25% (1)

Ave. Training Days

Big Chain 7 days Medium Chain 4.7 days Small Chain 7.1 days Independent 5.1 days

Average Training Days

*

Lack of training of PAs • Dispensing errors •  Irrational use of medicines •  Improperly administered medicines • Underreporting of adverse events among patients

TESDA Pharmacy Services NC III Why Technical Education and Skills Development Authority?

•  Technical Education and Skills Development Act of 1994 (Republic Act No. 7796)  §  Mandates TESDA to establish national occupational skill

standards §  Develop and implement a certification and accreditation

program

TESDA Pharmacy Services NC IIIThe Training Regulations (TR) serves as basis for the:  - Competency assessment and certification; - Registration and delivery of training programs;

and - Development of curriculum and assessment

instruments.

COMPETENCY MAP (PHARMACY SERVICE NCIII)

LEAD WORKPLACE COMMUNICATION

Communicate information about

workplace processes

Lead workplace discussions

Identify and communicate issues arising in the

workplace

LEAD SMALL TEAMS

Provide team leadership Assign responsibilities

Set performance expectations for team

members

Supervise team performance

DEVELOP AND PRACTICE NEGOTIATION SKILLS Plan negotiations Participate in negotiations

SOLVE PROBLEMS RELATED TO WORK

ACTIVITIES

Explain the analytical techniques Identify the problem Determine fundamental

causes of the problem Determine corrective action

USE MATHEMATICAL CONCEPTS AND

TECHIQUES

Identify mathematical tools and techniques to

solve problem

Apply mathematical procedure/ solution

Analyze results    

USE RELEVANT TECHNOLOGIES

Study/select appropriate technology

Apply relevant technology

Maintain/ enhance relevant technology

Basic Competencies

Disclaimer: Consider final only after promulgation

COMPETENCY MAP (PHARMACY SERVICE NCIII)

MAINTAIN AN EFFECTIVE RELATIONSHIP WITH CLIENTS/

CUSTOMERS

Maintain a professional image

Meet client/customer requirements

Build credibility with customers/clients

UPDATE INDUSTRY KNOWLEDGE AND PRACTICE THROUGH

CONTINUING PROFESSIONAL DEVELOPMENT

Seek information on the industry

Update industry knowledge

PERFORM WORKPLACE SECURITY AND SAFETY

PRACTICES

Follow workplace procedures for health,

safety and security practices

Deal with emergency situations

Maintain safe personal presentation standards

PERFORM COMPUTER OPERATIONS

Plan and prepare for task to be taken undertaken Input data into computer Access information using

computer

USE PHARMACEUTICAL CALCULATION TECHNIQUES AND

TERMINOLOGIES

Use dimensional analysis to convert one unit to another

Understand pharmaceutical

terminologies and medical terms

Use of equipment, glassware, and tools

Common Competencies

PRACTICE GOOD HOUSEKEEPING

Perform housekeeping

duties

Follow health and safety practices in

the area

MONITOR SUPPLY/INVENTORY OF

PHARMACEUTICAL PRODUCTS

Examine the medicines in the assortment list or formulary

Assist in procurement of materials and services from

qualified sources

Receive and deliver of stocks

Pack and dispatch orders

Handle product returned products or products for return

HANDLE AND CONTROL

PHARMACEUTICAL PRODUCTS

Comply with drug storage requirements

Monitor inventory Dispense of waste

ARRANGE AND DISPLAY

PHARMACEUTICAL PRODUCTS

Follow merchandising

plan

Follow display plan for

promotional items

Monitor promotional

activities  

COMPETENCY MAP (PHARMACY SERVICE NCIII) Core Competencies

Disclaimer: Consider final only after promulgation

PERFORM GOOD LABORATORY PRACTICES

Observe laboratory protocols

Demonstrate skills in laboratory

measurements

Maintain and store pharmacy glassware/device/ equipment

DISPENSE PHARMACEUTICAL PRODUCTS

. Acknowledge patient/ client

Process over-the-counter medicine

order

Process prescription medicine order

Receive payment and release exact change

PERFORM HEALTH PROMOTION, EDUCATION AND VIGILANCE

Participate in health promotion and education campaigns

Perform screening procedures for

common diseases

 Refer patients to appropriate health

care professionals or facilities

DEMONSTRATE PRODUCT KNOWLEDGE ON MEDICINES

Demonstrate adequate knowledge on OTC and selected

prescription medicines

Calculate quantity needed in the

regimen of the whole prescription

Advise proper use of OTC medicine under the supervision of the

pharmacist

Advise patients on reporting unusual experience with medicines

Guide patients on how to fill-out forms

ADHERE TO GOOD MANUFACTURING PRACTICES (GMP)

Demonstrate understanding of

Good Manufacturing Practices and

concepts

Observe personal hygiene and conduct

Demonstrate Good Manufacturing

Practices in performing work

activities

Complete documentation requirements to support GMP

Disclaimer: Consider final only after promulgation

The Pharmacy Support Workforce SummitTheme : “Strengthening the Pharmacy Workforce through the

Professionalization of Pharmacy Assistants”I.  Role of Human Resource in the Delivery of Pharmacy

Services II.  The Policy Framework

A. Pharmacy Related Laws B. FDA A.O.s and Related Issuances

III. The Education Framework IV. TESDA Pharmacy Services NC III

A. Certification Process B. Workshop

V. Transitioning towards 100% Pharmacy Assistant Certification

Summit Objectives •  To understand the - TESDA Pharmacy Services NC III Program that aims to

train and develop Competent Pharmacy Assistants that play a significant role in the delivery of pharmacy services in the country.

- the process of how the program was developed and how the Certification process will happen

•  To appreciate the importance of the Pharmacy Assistants Summit as the initial requirement for the application of a new LTO and its renewal