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Business Book Summaries® April 12, 2011 • Copyright © 2011 EBSCO Publishing Inc. • All Rights Reserved

April 12, 2011

12: The Elements of Great ManagingRodd Wagner and James K. Harter, Ph.D.

©2006 The Gallup Organization, Washington, D.C.Adapted by permission of Gallup Press New YorkISBN: 978-1-59562-998-2

IntroductionEngaged, talented employees are a company’s greatest resource. Yet many mangers fail, through both neglect and ignorance, to bring out the best in their work-force. To determine the crucial components of great management, the Gallup Organization examined over one million employee and manager interviews. In 1999, Marcus Buckingham and Curt Coffman‘s book First, Break All the Rules divulged and explored 12 of the critical elements gleaned from Gallup’s research. Ten years later, Rodd Wagner and James K. Harter revisit those 12 elements in 12: The Elements of Great Managing, in which they incorporate the original Gallup findings with current research from 10 million employee and manager interviews spanning a variety of industries in 114 nations.

Why the 12 Elements are EffectiveThe 12 elements discussed by the authors are effective

because they tap into primal human needs, particu-larly the needs to contribute productively to society and to relate to other people. Each of the elements requires that managers invest in their workers on both professional and personal levels. When employ-ees know that their managers value them holistically, they work harder, think more creatively, and cooper-ate more fully with both their immediate team and entire company. In short, the best managers under-stand that their employees are human and that they all have strengths, weaknesses, longings and fears.

All 12 elements require that managers invest in their employees both professionally and personally, but six of them (elements 1, 2, 3, 8, 9, and 12) are con-nected more deeply with the employees’ professional development. Most humans strive to do their best by contributing meaningfully and productively; great managers must effectively utilize this desire to bring

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