successfully driving change globally
TRANSCRIPT
Ralph Schneider, HR Business Information Officer SAP October 25, 2016
SAP’s Digital HR Transformation Successfully Driving Change Globally
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SAP‘s Vision and Purpose
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Building a unique workplace and innovation culture
Business beyond Bias
Millennials are the largest workforce segment
AppHaus and Innovation Center exist around the world
Co-Innovation with our customers and partners
A SAP team at the AppHaus in Palo Alto
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SAP’s HR Digital Transformation Approach
as of July, 2016
Link to case study
Central to design thinking is creating conceptual working prototypes that are tested, refined, tested again, refined again and ultimately rolled out.
During the pilot component of the realize phase, individuals testing the new system evaluated functional and business requirements.
SAP’s annual measurement of employee engagement and satisfaction with HR services has demonstrated very positive results since the transformation began.
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It pays off to be a Digital Winner
Oxford Economics Study 2016, Leaders 2020
Have employees who are more satisfied
Employees more likely to stay in their jobsHiring skilled talent
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People centered HR to drive Engagement and Experience at SAP
Employee Engagement Agility & Innovation Simplify & Standardize Customer Satisfaction
81 Engagement Index (+2 in 2015)
25+ Go-Lives (in 2015)
40 Go-Lives(Jan-Oct/2016)
80% of HR Processes are in
the Cloud
Positive Trend with HR Service
Satisfaction Score
Every Employee can create her/his own brand
20+ Quick Wins (< 3 month to Go Live)
Simple HR Services accessible everywhere
Highest score since we run (10 years) the survey
as of October 2016
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Simplify the digital self service experience and adoption …
Mobile & Social Embedded Enablement & Communication
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and provide more “Human Touch” to everybody at SAP
HR Lounge HR “Facetime”
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Make “digital“ more than a buzzwordAgile People centered HR Service Build process
Initiate HR Process/Services Re-design
Design Thinking:Problem Statement Ideation Pilot User Analysis / Feedback
2+ IterationsCloud
Configuration
Design Thinking Milestone:Continuous User Feedback andProblem Statement Creation, Ideation, Prototyping and Solution Build
HR Directas single User Support channel
Design Thinking:User Feedback Survey 3-6 month after Go-Live
Continuous Innovation, Enablement & Change Management
Adoption of monthly Mobile and quarterly Cloud
releases and ongoing User Feedback
Final Solution Testingincl. Tester SatisfactionSurvey
Go-Live
CHRO Guidelines: Simplification - Standardization - Customer Satisfaction
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How do we measure?
+
HR KPIs• Employee Engagement Index
• Leadership Trust Index
• Customer Satisfaction via HR Survey
• HR Cost per Employee Served
• …
Pulse Checks• Adoption Reports (Monthly)
• HR Direct Ticket Analysis (Monthly)
• User Feedback and Satisfaction Survey on Process & System Capabilities (3-6 months after Go-Live and ongoing)
• Event-Driven Surveys on HR Services (as HR Service is consumed)
• …
I wish / I like – Voice of SAP Employees: Text Analysis on concrete User Feedback as part of every survey at SAP -> Wisdom of the Crowd
Analyze and Understand Trends Correlations Sentiments
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Make “digital” more than a buzzword
Invest in your workforce
Listen to Millennial executives
View diversity as an investment
How do you become a digital winner?
Oxford Economics Study 2016, Leaders 2020
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At SAP - We Believe In Happy Employees
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Thank youContact information:
Ralph SchneiderHR Business Information Officer, SAP [email protected]
Contact me on LinkedInSuccess Map as an Innovation Platform