successful strategies to ensure internal buy in for your lms project

SuccessfulStrategiestoEnsureInternalBuy-inforYourLMSProject

Sponsoredby:

DavidWentworthPrincipalLearningAnalyst,

BrandonHallGroup

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Visit www.brandonhall.com clickOpenSurveysIfyouwouldliketojoinapanelofsurveytakers,[email protected]

• RecruitmentMarketingPractices2017

• ExtendedEnterpriseLearning2017

• StateofTalentAcquisition2017

• HCMTechnology2017

HowToAskQuestions


• Submityourquestionsorcomments aboutthediscussiontoourpresentersusingtheQuestions tabonyourcontrolpanel.• Presentationslides andgiveaways canbefoundintheHandouts tabonyourcontrolpanel.

Recording&Slideswillalsobesentoutafterthewebinar.

44% 56%

Yes No

IsyourorganizationcurrentlyconsideringreplacingyourLMSwithinthenext18– 24months?

Source:BrandonHallGroupLearningTechnologyStudy,2016(n=311)

TheEvolvingLearningTechnologyLandscape

©BrandonHallGroup2017

34%

53%

55%

66%

66%

66%

74%

87%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Movetothecloud

Abilitytohavebetteranalyticsregardingsystemuse

Abilitytohaveconsistentcontentinoneplaceforemployees

Enhancedreporting

Integrationofmultiplesystems

Needtohavemobilecapabilitiesforyourworkforce

Needforanimprovedadministrativeexperience

Needforanimproveduserexperience

Top3ReasonsforUpgradingorSwitchingLMS's



BuildingtheBusinessCaseforChange• Whatbusinessissuesarenotbeingsolvedwiththecurrentsolution?• Whatchallengeswiththecurrentsystemareaffectingbusinessoutcomes?• IdentifykeybusinessissuesthatcanbeaddressedbynewLMSsolution.• Attempttoquantifythecostoftheaboveandmeasurethatagainstthecostofmakingtheswitch.


BuildingtheBusinessCaseforChange1. Identifyandconsultbusinesscasestakeholders2. Analyzeanddocumentthebusinessrequirements3. Identifythekeybusinessdriversforimplementingan

LMS4. Identifypossiblerisks5. Createacurrentstatecostanalysis6. Createafuturecostanalysis7. Identifytheexpectedreturnoninvestment(ROI)8. Developaclearrecommendation9. Marketandcommunicatethebusinesscasewithin

yourorganization

10©BrandonHallGroup2017


Ongoingsuccesscriteria

1. Companiesofdifferentsizesandsectorsmeasuresuccessindifferentways,viadifferentKPIs

2. DefiningthoseKPIsthatrelatedirectlytotheLMSprojectisthestep1forensuringcontinuedbuy-in

3. MeasuringagainstthoseKPIsshouldbedoneviatheplatformitselfasmuchaspossible

4. CompanyandtheLMSvendorsuccessteamsshouldalwaysbealignedaboutwhatmakestheprojectasuccessandcheckstatusagainstavailabledata


ExampleofAdoptionKPIs

1. Usage: aremyenduserslogginginthesystem?Howfrequentlycomparedtothepast?

2. Engagement: aremyusersaccessingthecoursematerialavailabletothem?Howfrequently?

3. Social/Informal:aremyusersengaginginlearningfromoneanother?Arequestionsbeingaskedandvaluablefeedbackprovided?

4. Adminteamtime:howmuchtimearewespendinginadminthesystem?Isitwhatwehadbudgeted,moreorless?


ExampleofUnitEconomicsKPIs

1. Revenuecorrelation:indefinedtimeperiods,aretherecorrelationswithadditionalgeneratedrevenue?IE.LMSprojectswithacontentsubscriptionservice.InvestmentversusRevenuevariation.

2. CustomerRetention:howismycustomerretentiondatachanging?AdoptionversusChurn.

3. Employeeretention:howlikelyaremycolleaguestosay“thisLearningExperienceisgreat”totheirmanager?InternalNPS.


Exampleofvendor-relatedKPIs(TTs)


Exampleof“Vendorrelated”KPIs(NPS)


Exampleofvendor-relatedKPIs(a-USE)

ImprovingtheExperience

24%

33%

37%

41%

41%

55%

56%

57%

66%

78%

Exploringgames/gamification

Incorporatingsocialtools

Increasinglearner-contributedcontent

Incorporatingmobiledelivery

Leveragingsimulations

Redesigningtheclassroomexperience

Creatingsmallercontentobjects

Revisingexistingcontentfornewmodalities

Increasingtheamountofinformallearning

Increasingtheamountofexperiential(on-the-job)learning

17



CriticalElementsforPersonalizedLearning

Coaching and Mentoring 78%

Mobile learning 72%

Social learning 69%

ELearning modules on LMS or other learning technology 66%

Video learning 61%

Instructor led based in-person classroom training 56%

Instructor led based virtual classroom training 55%

Simulation 53%

Stretch assignments 49%

Assessments 46%

Source:BrandonHallGroupPersonalizedLearningStudy,2016(n=166)


TopOutcomesUsed

19

7%

11%

8%

11%

11%

11%

11%

15%

9%

31%

38%

16%

22%

26%

28%

28%

28%

35%

39%

42%

57%

59%

0% 10% 20% 30% 40% 50% 60% 70%

Revenueperemployee

Profitability

Leadershippromotionrates

Revenuegrowth

Rateofknowledgetransfer

Abilitytorespondtomarket

Voluntaryturnover/retention

Businessprocessimprovement

Teameffectiveness

Employeeengagement

Individualperformance

HiPOs

LoPOs

Source:BrandonHallGroupLearningMeasurement2016


LearningNeedsareShiftingTopFiveL&DPriorities

38%

39%

42%

47%

48%

Exploringnew/differentlearningmodalities

Improvingourmeasurementoflearning

Creatingstrongerlinkbetweenlearningand

individual/organizational…

Developing/revisingthelearningstrategy

Exploringnew/differentlearningtechnologies

TopFiveTechPriorities

28%

29%

37%

41%

44%

Contentmanagement

Virtualclassrooms

Dataanalytics

Mobiledelivery

Social/collaborativetools



MixingItUp


LearningCannotJustBeFormal

49.8%

49.8%

35.6%

26.6%

24.6%

50.5%

Formal:Primarilyinstructorled,course-basedlearningevents,aswellaspublishedmaterialsand

academicinstituions

Informal:Learningthattakesplacetypicallyinanunscheduled,adhocform,typicallythroughpeerto

peercollaborationandsocialnetworking

Experiential:On-the-jobtraining,learningbydoing,trialanderrorandobservation.

Important Criticaltothebusiness


Source:BrandonHallGroupLearningStrategyStudy,2016(n=433)

LearningCannotJustBeFormal

19.0%

59.2%

48.8%

3.5%

13.5%

17.0%

Formal:Primarilyinstructorled,course-basedlearningevents,aswellaspublishedmaterialsand

academicinstituions

Informal:Learningthattakesplacetypicallyinanunscheduled,adhocform,typicallythroughpeerto

peercollaborationandsocialnetworking

Experiential:On-the-jobtraining,learningbydoing,trialanderrorandobservation.

Increasefocus Significantlyincreasefocus


Source:BrandonHallGroupLearningStrategyStudy,2016(n=433)

TheBlendingEffect

4.9%

29.4%

46.1%

19.6%

Notatall

Smallextent

Moderateextent

Greatextent

ImprovedLinktoIndividualPerformance

9.1%

37.4%

37.4%

16.2%

Notatall

Smallextent

Moderateextent

Greatextent

ImprovedLinktoOrganizationalPerformance

95% 91%

Source:BrandonHallGroup70/20/10Study,2016(n=243)


SummaryandWrapUp• Buildabusinesscaseforchange.Thisisnotaboutnewtechnologiesorfads,itisaboutbusinessresults.

• Identifythemostcriticalnewrequirementsneededinyournewplatform,butalsoidentifytheitemsyouarenotwillingtolose.

• Ensureyourselectionprocessisasdiligentthistimearoundasitwasthefirsttimearound– thinkfuture.

• Askalltherightquestionsofyourvendor.

• Scripteddemos

• Factorinchangemanagementandmarketingrequirements

• Communicateyourplansclearlyandoften


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