Successful Outsourced QA

Knowledge Transfer

Working with an OFFSHORE QA TEAM

presents several unique challenges.

One of them is successful KNOWLEDGE TRANSFER

across the team structure.

Here’s how to EFFECTIVELY COORDINATE for best results with your partner:

UNDERSTAND THE

CUSTOMER

• Assign senior tech leads to help…

Leadership is key

• Assign senior tech leads to help… • Communicate with

customers

Leadership is key

• Assign senior tech leads to help… • Communicate with

customers • Lead offshore teams

Leadership is key

• Learn the business, including…

Domain knowledge:

• Learn the business, including… • IT structure

Domain knowledge:

• Learn the business, including… • IT structure • Existing process

Domain knowledge:

• Learn the business, including… • IT structure • Existing process • Tools & technology

Domain knowledge:

SPREAD KNOWLEDGE

• Senior techs can help host and lead:

Ways of sharing:

• Senior techs can help host and lead: • Classroom training

Ways of sharing:

• Senior techs can help host and lead: • Classroom training • Documentation review

Ways of sharing:

• Senior techs can help host and lead: • Classroom training • Documentation review • Mentorships

Ways of sharing:

• Senior techs can help host and lead: • Classroom training • Documentation review • Mentorships • Apprenticeships

Ways of sharing:

ENSURE CIRCULATION

• Stay up on:

Open communication

• Stay up on: • Business priorities

Open communication

• Stay up on: • Business priorities • Test objectives

Open communication

• Stay up on: • Business priorities • Test objectives • Communication tools

Open communication

• Stay up on: • Business priorities • Test objectives • Communication tools • Meeting schedules

Open communication

LEARN MORE ABOUT

KNOWLEDGE TRANSFER IN QA

READ THE COMPLETE BLOG POST: HOW TO EFFECTIVELY TRANSFER KNOWLEDGE

WHEN OUTSOURCING QA

QUESTIONS ABOUT KNOWLEDGE TRANSFER? VISIT US AT QASOURCE.COM