1. Supply Chain Management 5 Principles for Success Prepared by: John Hansen MBA565 Supply Chain Management Robert Loss Concordia University

2. What do they want? Where do they want it? When do they want it? How do they want to receive it? What are they willing to pay? Know Your Customer Know Yourself Principle One Know Your Customer 3. Vision, Mission and Values Core Competencies Strengths and Expertise Know Your Customer Know Yourself Principle One Know Yourself Align Your Philosophies and Values with Your Strategic Goals 4. Analyze and adjust the physical operating environment Cross-trained, empowered and motivated workers Creativity or ideas are innovative only if they bring value Adopt Lean (Continuous Improvement) Philosophies Principle Two Lean Philosophies Continuous Improvement is a thought process, a culture, or belief system 5. Access to common data sources Joint planning of strategies Create a Knowledgebase Interactive Discussion Board Supply Chain Information Infrastructure Principle Three Information Infrastructure True collaboration requires more than data exchange 6. Intra-organizational Inter-organizational KISS Rule of Thumb Framework with flexibility for individual adaptation Empowerment & Ownership Integrated Business Processes Principle Four Process Integration Avoid process maps or SOPs that require an engineer or other expert to explain 7. Pertaining to Risk Management and Uncertainties Consider all Levels of Supply Chain Distributive Leadership (flat organization) At strategic points along supply and production chain Unite Decision Support Systems Principle Five Decision Systems Decision Support Systems must deal with uncertainty in an explicit manner 8. Effective implementation requires an organizational change approach Human Capital Behavioral Change One size fits all approach is not effective Supply Chain Management Personal Thoughts Management Ideology