success factors that govern the compilation of indicators an efficient model for change part 3
TRANSCRIPT
Success factors that govern the compilation of indicators
An efficient model for change
PART 3
Monitoring the government's Information Society!Indicators: G1,G2,….,G19
1,3,6,7,12,13,16,17
2,4,5,8,9,10,11,14.15
18,19
42 %
47 %
11 %
Changes in measurement needs
• Measuring Capacity (Infrastructure & Access)• Measuring Usage (Skills and applications)• Measuring Transformation (Impact)
Normally known as CUT
CAPACITY
TRANSFORMATION ‘impact’
USAGE
The ‘CUT’ Model for Indicators
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indicators
indicators
indicators
2005 2007 2009 2011
Factors for indicator success
CAPACITY indicators
USAGEindicators
TRANSFORMATION ‘impact’indicators
ICT Delivery InfrastructurePlatform, Facilities and Resources• size• capacity• spread & coverage• degree and level of deploymentOther ICT resources• capacity• spread & coverage• degree & level of deployment
ICT Facilities and Resources• level, degree and spread of access • degree and level of usage• distribution of usage in specific communities, groups and sectors
Socio-econ dev impact measurementMeasurements of the impact of the devof the information society on:• households and their socio-econ outcomes• businesses activities and outcomes• government system operations• performances and activities
time
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The CUT model
• Provides an avenue for the development of suitable indicators for assessing the status of the development, deployment and the use of ICTs in government organizations
• Guides and facilitates the ICT4D policy and plan development process and
• Facilitates monitoring of the ICT policy implementation
Challenges for success
Lack of coordination among stakeholders at the national level (ICT policy makers, statisticians)
Lack of awareness concerning the specific data needs and data quality
Lack of human and financial resources
Framework – Summary Based on CUT Framework – Summary Based on CUT ModelModel
Broad Category of Gov Indicators
Scope and Purpose
Category 1: Capacity Status Indicators
Measuring the status of the ICT capacity, usage/exploitation deployment and development within Government
Category 2: Usage of Information Society / Information and Knowledge Economy Development Monitoring Indicators
Monitoring, Assessing and Measuring progress towards the development of the IS within
Government
Category 3: Impact Monitoring and Assessment and Measurement Indicators - Transformation
Monitoring, Assessing and Measuring the impact of the development of the IS on Government systems, technology and operations
CAPACITY indicators (11)
CG1 % of staff (by gender) in Government institutions with a computer
CG2 % of staff (by gender) in Government instituitions with Internet access at the office
CG3 % of Government institutions with Web Sites or/and data bases
CG4 % of Government institutions with corporate networks (LAN, Intranet, Extranet)
CG5 % of Government institutions which use mobile phone technology for its employees
CG6 % of ICT personnel (by gender) in Government institutions
CG7 No and % of intrusions and hacking of networks and websites of the governemnt organizations
CG8 No. and % of spam messages per total emails exchanged or received
CG9 % of expenditure on ICT per total expenditure
CG10
% of ICT budget spent on institutional capacity building and human resource development
CG11
% of Government institutions with access o the Internet by type of access (narrowband, fixed broadband, Mobile broadband)
USAGE indicators (3)CG12
% of open source software vis a vis proprietary
CG13
% and type of applications used e.g. Word processing, accounting, data base, website
CG14
% of Ministries and Government Agencies providing services % of staff (by gender) in Government institutions who are trained on use of ICTs
Transformation indicators (4)
CG15 % of Government institutions providing internal services online and type of services relevant to both: the work requirements or the employee HR needs
CG16 % of requests processed using ICTs vis a vis overall number of requests
CG17 % of requests processed online vis a vis overall number of requests processed using ICTs
CG18 Degree of satisfaction of work accomplishment by users and managers of the public sector (and by gender)
Exercise #1Comparing G’s and CG’s
G1 … G19 CG1 … CG18
EA HH B ICT
?
Select the proper indicators from the core ones and the changed ones in order to develop set of questions which would act as an instrument for a survey to collect data in order to find answers to the following:
Are public servants benefitting from the investment placed in the infrastructure of the government organizations?
Exercise #2Designing a survey for assessing the policy of ICT
investment in government organizations
END OF PART 3