Success CommunityProfile Wizard Overview

hstarc@salesforce.comCommunity Profile

@helenastarclinkedin.com/in/helenastarc

Helena StarcSenior Director, Success Community

Success Community Profile Wizard - What, When & Why

What: 3-step wizard to display upon login for all new & returning Community members

When: Launches Friday night March 17th, 2017

Why: Welcome community users, encourage richer engagement, & build connections• Prompt users to enter or update profile information to improve networking & enable

targeted engagement• Display “matched” groups to join, & key community members (MVPs) to follow, to

increase group vibrancy & connect members to community leaders• Offer users a few informative and inspiring highlights

Suggested Action: Please update your Success Community profile, especially your product interests, industry, and Salesforce Experience.

Increasing profile completeness is our first step to delivering tailored content

We are on the path to personalize content by product interests, role, industry, location, and Salesforce experience level

Users control profile field visibility

Stepping through our new on-boarding: Step 1Profile info allows us to deliver a more personal experience

Required: Name, Experience, Role, Product Interests

Optional: Title, Company, Industry, Country, Zip, Visibility

Stepping through our new on-boarding: Step 2Matched groups & people display for viewers to optionally join & follow

Suggested User & Collaboration GroupsOne group per role & experienceOne or more groups per product interestsOne informational group

Suggested Members to FollowOne rotating MVP per role & industryPlus two community leaders

Stepping through our new on-boarding: Step 3Highlighted content is available to help newer members

Provides slider of Featured ContentInspiration from amazing members

Lists Featured Resources / Posts Helpful content authored by community members