subscription notifier webinar
DESCRIPTION
Accelerate Content Access and Updates with Subscription Notifier for Oracle WebCenterTRANSCRIPT
Accelerate Content Access and Updates with Subscription Notifier for Oracle WebCenter
Fishbowl Solutions
Agenda
• Fishbowl Solutions Overview
• Business Problems
• Subscription Notifier Overview
• Use Cases for Subscriptions
• Demo
• Summary
About Fishbowl Solutions
Experience• Over 700 projects since founding in 1999• Oracle “Gold” Partner• Oracle “Public Sector Pillar Partner”
Expertise• Portals and Content Management• Enterprise Information Management• Business Process Automation
Customer Successes• Across verticals
Award Winning• Forrester Groundswell Award - Mobile App• Oracle Excellence Award• Enterprise 2.0 Blazer• 2009 ECM Architect of the Year
Leading WebCenter Innovations
WebCenter Mobile WebCenter Portals & Intranets
Google Search Integration 11g Upgrades
Fishbowl Consulting Services
+ WebCenter Content+ Document Management
+ Digital Asset Management
+ Image & Process Management
+ Forms Recognition
+ WebCenter Portal+ Employee Intranets
+ Vendor or Partner Extranets
+ Customer Portal
+ ADF \ SOA+ BPM (business process management)+ ERP Integrations+ Installations, Configuration, Performance Tuning, Solution Design,
Development, Implementation
+Records Management
+Web Content Management
+Document Capture
+Content Consolidation
Overview, Use Cases & Customer Successes
Subscription Notifier
Business Problems
• Outdated/inaccurate web content
• Limited visibility to new content releases
• Non-proactive content reviews
• Non-process driven review actions
Customer Success: Fishbowl Solutions
Customer Profile: • Value-Add Software and Services Provider for Oracle WebCenter• Help customers further leverage and extend Oracle WebCenter
investments
Business Drivers : • Ensure regular updates to web content• Maintain SEO position• Deliver most up-to-date content to web visitors
Solution Summary: • Schedule email notification to the marketing team 30 days before
the web content’s check-in date of six months prior• Update web content with new keywords, search phrases, and
technical information• Schedule the removal of web content that has not been updated
in over one year from the check-in date
Subscription Notifier: Overview
• Business Rule-Based Content Tracking– More than expiration
• Easy Query Building– No iDoc scripting
• Proactive Email Notifcations– Review– Updated– New revisions– Ready to expire
• Trigger Other Events
• Use Cases: • Web Content
Management• Contract Management• Policy & Procedure
Management• Sales Enablement
Custom Email Notifications Based on any Business Rule
Use Case: Ensure Proactive Web Updates
• Business Problems:– Internet
– Poor SEO position– High bounce rate
– Intranet– Low adoption– Disengaged employees
• How Can Subscription Notifier Help?– Alert content owners when
specified content is X days old• Benefits:
• Ensure content remains fresh – keep visitors coming back
• Save time to review and update
• Use Cases: • Web Content
Management• Contract Management• Policy & Procedure
Management• Sales Enablement
Custom Email Notifications Based on any Business Rule
Use Case: Get Ahead of Contract Renewals
• Business Problems:– Difficulty renegotiating terms
prior to expiration• How Can Subscription Notifier
Help?– Email notifications to contract
owners at 90, 60 and 30 days– Alerts specific users to the
contracts they manage• Benefits:
– Renegotiating contracts early can lead to better rates
– Helps to avoid contract expiration and increased rates and fees
• Use Cases: • Web Content
Management• Contract Management• Policy & Procedure
Management• Sales Enablement
Custom Email Notifications Based on any Business Rule
Customer Success: HCMC
Customer Profile: • Minnesota’s premier Level 1 Adult Trauma Center• Recognized system of primary care clinics and retail clinics• About 500,000 clinic visits in 2012
Business Drivers : • Notify users ahead of contracts upcoming expiration• Provide users with easy access to the contracts they manage• Provide instructions to users on any actions required
Solution Summary: • Fishbowls’ Subscription Notifier extended WebCenter Content’s
notification of expiration functionality• Subscription notifier configured to provide email notifications
to contract owners at 90, 60 and 30 days• Combined system has helped HCMC become proactive with
contract negotiations leading to lower rates
Use Case: Trigger Workflows to Update or Archive
• Business Problems– Difficult review process due to
multiple cycles and processes• How Can Subscription Notifier
Help?– Set review cycle based on
document type– Change security on content– Create multiple notification
periods• Benefits:
– Reduce time spend managing multiple plans
– Ensure final policies/plans cannot be modified
• Use Cases: • Web Content
Management• Contract Management• Policy & Procedure
Management• Sales Enablement
Custom Email Notifications Based on any Business Rule
Customer Success: NAVTEQ
Customer Profile: • Enables navigation, location-based services, and mobile
advertising around the globe• Product offering of Nokia’s Location and Commerce business• Maps power automotive navigation, portable devices, Internet-
based map applications and government and business solutions
Business Drivers : • 150+ Disaster Recovery Plans made review cycles hard to manage• Specify type of plan and set review cycle based on that type• Notify multiple reviews from different departments via email
Solution Summary: • Fishbowls’ Subscription Notifier enabled subscriptions based on plan
type – allowing management with few subscriptions• Plan security changed based on review cycle• Configured to notify users multiple times, include 3, 2 and 1 day out
Use Case: Notify Key Stakeholders of New Content
• Business Problems– Sales and other key stakeholders
unaware of new content• How Can Subscription Notifier Help?
– Automatically generate content lists and email them based on business rules
• Benefits– Provide visibility into the creation
high-value marketing assets so they can be used
– Ensure the most accurate and up-to-date content is being referenced
• Use Cases: • Web Content
Management• Contract Management• Policy & Procedure
Management• Sales Enablement
Custom Email Notifications Based on any Business Rule
Customer Success: Fishbowl Solutions
Customer Profile: • Value-Add Software and Services Provider for Oracle WebCenter• Help customers further leverage and extend Oracle WebCenter
investments
Business Drivers : • Provide visibility into content creation• Deliver proactive notifications to sales team • Reduce time spent searching for and recreating content
Solution Summary: • Schedule email notification to team members when new or
updated brochures, case studies, white papers or presentations are checked in
Sales Enablement: Notification Example
Subscription Notifier: Additional Features
• Create granular notification schedules for user notification
• Notify different lists of users on different schedules for the same content
• Undo the check-out for content that has been checked out for an extensive amount of time
• Update an external database• Send a single email notification once
a day for items still in workflow queue
Notifications in WebCenter - Comparison
Feature Notification of Expiration
WebCenter Subscriptions
Subscription Notifier
Notification of new content/versions X X
Consolidated email notifications X XNotification of content to expire X X
Separate notification schedules
X
Notification of metadata changes XSide-effect of automatically updating metadata X
DemoSubscription Notifier for
Oracle WebCenter Content
Summary
• Highly Configurable– Support multiple use cases
• Ensure proactive and frequent content updates
• Powerful notification and side effects features
• Extend notification of expiration capabilities
Fishbowl Summer Webinar Series
• Integrate and Streamline the Management of Enterprise Content within Oracle WebCenter
– August 27th, 12pm CST
• Discover Fishbowl's Packaged Tools for Oracle WebCenter Automation
– September 5th, 12pm CST
register: fishbowlsolutions.com/news/webinars
twitter: @FishbowlE20
facebook: facebook.com/fishbowlsolutions
linkedIn: join our groups webcenter content & webcenter portal
web: fishbowlsolutions.com email: [email protected]
phone: +1.952.465.3400 blog: cfour.fishbowlsolutions.com
Contact Us to Learn More