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INTERNATIONALSTUDENT GUIDE

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INTERNATIONAL STUDENT DESK PRESENTATION

GETTING READY FOR THE STARTCultural adjustmentsBefore you goOnce you arrive overseasHow to survive school life: suggestions

ON ARRIVAL: WHAT TO DOResidence permit Information for extra EU studentsRegistration to Comune di Firenze Information for EU students Immigration help deskTax codeHealth care Registration to the Italian Public Health Service Private health care Pharmacies

STUDENT LIFE IN FLORENCEHow to reach school Airports Railways Public transportAccommodation Living expenses Finding your accommodation in Florence Accommodation channelsOpening a bank account Debit, credit and charge cardsUseful info and numbers Telephones Emergency numbers Italian public holiday

TOURISM AND FREE TIMEAbout the city of FlorenceBookmarksThings to do in Florence at least once in your life

ATTACHMENTS TO THE GUIDE Addresses and useful informationForms and fac similes

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INTERNATIONALSTUDENT DESK PRESENTATION

Dear student, Welcome to IED – Istituto Europeo di Design!We hope this guide will help you to learn more about life at IED. Please read it carefully before you arrive and keep it ready at hand for future reference during your stay. INTERNATIONAL STUDENT DESK is the landmark for all the initial necessities of your new adventure in Florence and at IED.The staff will help and support you in organizing your stay here in Florence, providing you with all information concerning the following:Necessary documents for living in Italy (Residence Permit, Tax Code, Health Insurance, etc), Practical arrangements, Accommodation, Living and getting around in Florence, Getting familiar with school issues and school life, on how to integrate into an interna-tional environment.

You may contact us at:

FLORENCE CAMPUS Via Maurizio Bufalini, 6/r 50122 Florence – ITALY Ph. + 39-055-29821 infofirenze@ied.it

Opening Hours: from Monday to Friday 09:30 am - 12:30 am / 2:30 pm - 6:30 pm

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GETTING READY FOR THE START

Cultural adjustment

Cultural adjustments: How to survive in a foreign countryYou have stepped off the plane into a new cultural world. Initially you may experience a sense of overwhelming fascination and awe. Everything around you is new: a different language, different dress or a confusing transit system. Slowly you begin to adapt. You learn some Italian and begin to notice certain cultural nuances. This process takes time.Remember: you are surrounded by a new culture!

Culture: the hidden dimensionOne of first things you will encounter when you go abroad is something you cannot really see, but which, if you do not un-derstand what it is and how it works, can seriously affect how you adjust to and enjoy your time overseas. That “thing” is CUL-TURE. Culture is a neutral term, neither good nor bad, and refers to the broadest conception about the learned knowledge that humans use to fulfil their needs and wants. It refers to the collective historical patterns, values, societal arrangements, manners, ideas, and ways of living that people have used to order their society. It is comprised of all those things we learn as part of growing up including language, religion, beliefs about eco-nomic and social relations, political organization and legitimacy, and the thousands of “Do’s and Don’ts” society deems important that we know to become a functioning member of that group.Going abroad without understanding the likely points of con-tention across cultures, and why they tend to occur, is a sure recipe for problems. Things are not always what you think they are and the most ordinary interactions may occasionally take on a surreal quality. Why? Because the simplest things matter. Errors might arise from language mistakes in which your word choice in French or Swahili sends your audience into gales of laughter or shocked silence! Or you use the wrong hand (who knew there was a “right hand”?) to pass food at a meal in India and your host looks at you like you just did something really gross.

A good start towards figuring this all out begins by acknowledg-ing that: - they have a culture and you have a culture - some things in their culture will be similar to yours some things will be different - one of your main jobs while abroad is to figure out for the new culture what those differences are… where they come from…

what they mean… and how you are going to respond when conflict or misunderstandings arise. Throughout the process of preparing and studying abroad, it is important to guard against the natural tendency of humans to be critical of cultural practic-es and attitudes which are different from their own, especially in the early stages of adaptation. It is equally easy to make snap judgments about groups or individuals if things are not going well. While stereotyping may be temporarily satisfying to some-one in the throes of culture shock, it is destructive and alienating in the long run. Ten transition tips: manage the change and enjoy your new life! The following tips are drawn from reports of hun-dreds of thousands of study abroad students who have preceded you in travelling about the globe.

Before you go:

Know your destination!Understanding something about where you are going is guaran-teed to assist you in being accepted. Knowing something about the arts and architecture of the local region, or developing an interest in it, will be greatly appreciated.

Prepare to be understood and to understand!Knowing facts is important but so is understanding something about intercultural communication. What we call “communica-tion” is a matter of much more than words. Our body language, the degree of directness or circumspection, the use of silences, and the pace and tone of our words often convey as much infor-mation as the words themselves. It is essential to be aware that each culture has its preferred mode of expression and traditional ways of conducting conversations.

Learn the language!It goes without saying that you are going to have an easier time overseas if you speak at least a little of the language of the coun-try. While functional fluency would be nice, at a minimum one should know the proper daily greetings, how to make requests, ask directions, and how to say “thank you,” “please,” and other verbal etiquette. It is not only polite to do so but is universally appreciated by native speakers.

Learn why culture matters!Understanding something about how cultures work, the logic behind their behaviour, and the values that inform their actions

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will go a long way in helping you to adjust overseas. Moreover, once you understand that cultures have a myriad of ways to solve the business of everyday living, one becomes less likely to see only one way of doing things as “right.”

Once you arrive overseas:

Get the logistical and practical arrangements settled!Nothing is a worse beginning to a study abroad sojourn than the anxiety of where to eat, sleep, bathe, use the facility, take classes, and how to get around. Therefore, if your program does not ad-equately address these things, you should concentrate on getting these basic needs worked out before tackling larger issues. Part of culture learning will include mastering an often bewildering array of how to do simple things like banking, internet access, or booking travel, not to mention more serious things like obtain-ing medical care or contacting authorities if necessary (police, immigration control, consulate offices, etc.).

Find a mentor!Almost any local person knows more about the country than a newcomer does, but you should try to find someone who is willing to listen to you and talk over any problems you are en-countering. If they themselves have had some experience as an international student, so much the better. When you can’t make sense of an interaction, or you don’t know what you may have done wrong in a specific context, a mentor can be of great assis-tance in analysing the situation and offering sensitive advice on how to handle or avoid such events in the future.

Stay curious! Once you have established a daily routine abroad, it is easy to fall into comfortable patterns and become complacent. If you are experiencing adjustment problems, keeping to a narrow range of activities and a rigid schedule may make adjusting abroad more difficult. Seek out new things to do and see. Join a club. Take tours. Visit museums, art galleries, clubs, and sporting events. Keep trying to use the language even if it is difficult. Above all, don’t be afraid to fail because nothing risked is nothing gained, especially while abroad.

Watch for culture shock!Assuming you know about the symptoms of culture shock and can recognize them in yourself and others, the next step is mon-itoring your own mental and physical state. Having a bad day happens. Having a bad week or two should not! If you find that your performance in class is slipping or that you are avoiding doing things outside class (or both), if you are feeling “blue” for no specific or apparent reason and it continues for more than a few days, you might consider this a problem related to the stress of living and studying cross-culturally.

Keep a journal or notebook!One of the ways to both record and recall your time abroad is

to keep a daily or weekly journal. It not only allows you to have an internal dialog with yourself but also to look back upon your experiences and see the difficulties as they happened. It can be therapeutic to express yourself openly and honestly in ways you might not want to do even with a close friend.

Chill out!Cultivate your sense of humour; you will need it from time to time. Realize that sometimes a negative experience is not per-sonal but cultural. Be as non-judgmental as you can while being as open to new ideas and experiences as you dare. Be flexible, adaptable, and cheerful without abandoning your core values or compromising your sense of self. When things are not going well…stop and try to figure out why. Ask a friend or mentor for advice. Keep in touch with friends and family. Email is wonderful for that purpose, but don’t use it, or phone calls, excessively.

How to survive School life: suggestions:

Check the Academic Calendar online Google CalendarIt highlights dates of lessons and is useful for managing your studies during the semester lectures. It is always updated and can notify any change that may occur on the timetable by means of mobile phone too (see attachments, password, settings).Check classrooms, the daily notice board with the list and loca-tion of all classrooms and laboratories is available at every school entrance (stair A, stair B, Reception) and on each floor.

Respect course attendance and punctualityIt is extremely important that you attend at least 80% of total amount of hours per each subject/module.Make sure you enter classes on time, not later than 15 minutes (otherwise you’ll be recorded by teacher as absent).

Presence and participationIED teaching method is meant to involve students in the discus-sion of theoretical topics or case histories, in team activities with other students and in the presentation of projects during lectures or exams.The more the student is interactive and participating, the more the lesson runs smoothly and is effective.

Connect with students in your classesDuring the first weeks of classes do your best to get to know your classmates in each of the classes you attend. Besides expanding your network of friends, you will have help if you miss a class.

…and last, but not least, some safety tips:mark laptop, mobiles and other electronic equipment with per-sonal identification markings; do not carry large amounts of cash with you when going to school;do not leave unattended personal belongings.

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Residence Permit

Information for Extra-EU studentsExtra-EU students MUST apply for the Residence Permit - called “Permesso di Soggiorno” - within 8 working days from the date of their arrival in Italy.

IED will require a copy of the residence permit to all international Extra – EU students. Students, without a regular Residence Permit, will not be able to complete the enrollment procedure and will not be admitted to classes.

Procedure to be followed1. go to the “Sportello Amico” in a post office and ask for the

“Permesso di Soggiorno” kit: it is necessary to show the passport.

2. Inside the KIT, there are two forms, fill in Mod. 1 form.3. pay the postal bulletin (enclosed in the KIT) of Euro 70,46

at the post office.4. buy one revenue stamp (MARCA DABOLLO) of €16,00

on sale at tobacconists.5. Prepare the following documents to be included in the post-

al kit:• copy of Certificate of enrolment from IED (the docu-

ment, in Italian language, must by stamped by the Italian embassy in the country of origin).

• copy of the passport (all pages) along with 2 copies of the page with the visa issued by the Italian Consulate / Embassy and the main page.

• One of the following insurances in order to be able to benefit from the Health Service in Italy: - Insurance policy from the home country with a decla-

ration from the consulate about its validity in Italy, term and overview of the health service. The policy must in-dicate that there are no limitations on the cost of the duration of an urgent hospitalization; - An “INA” insurance, available in Italy by paying a rate of

Euro 49,00 (6 months) or of Euro 98,00 (one year). The amount is payable at any post office by transferring the amount to the following account: Nr. 71270003, INA ASSITALIA, in favour of LE ASSICURAZIONI D’ITA-LIA – Agenzia Generale di Roma – Conto 20, Via del Tritone, 181 – 00187 Rome through a postal bulletin; - Any other insurance policy from any insurance com-

pany that covers the above risk along with a declaration from the company that must indicate that there are no limitations on the cost of the duration of an urgent hos-pitalization.

IMPORTANT: all foreign students must have a health insurance while living in Italy (it is mandatory as students cannot obtain the Residence Permit without it).

- Four passport-sized photos; - Receipt of the payment of Euro 70,46.

Please make sure to include only copies in the kit and do not ever send the original documents!

6. Go back to the post office (“Sportello Amico” counter) to hand the KIT over. Documents will be checked and you will have to pay Euro 30,00. Students will receive a receipt (RICEVUTA POSTALE), that is a temporary permit that allows them to stay in Italy legally, waiting for the official Residence Permit electronic card. Furthermore students will receive a document reporting the date, time and place of their first appointment at the Police Station (QUESTU-RA), which is the first step in order to obtain the permit.

IMPORTANT: both the receipt and the document reporting the appoint-ment at the Police Station must be recorded by the Student Desk in order to admit students to classes and exams.

7. Go to the appointment showing the original documents en-closed in the kit and the convocation letter. The letter will specify the date and the place of the appointment. DO NOT MISS IT!

While waiting for the Residence Permit, students may check the status of their application on PORTALE IMMIGRAZIONE web-site: www.portaleimmigrazione.itEnter “Area riservata stranieri” and indicate User ID and Pass-word (do not include any line but the Password number only, e.g. 060736329671 and not 06073632967-1) to see the progress of the request.It is possible to check the status of the application on Polizia di Stato web site as well:http://questure.poliziadistato.it/stranieri/?mime=1&lang=EN

ON ARRIVALRESIDENCE PERMIT

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IMPORTANT!The RICEVUTA POSTALE authorizes students to live legally in Italy but DOES NOT ALLOW them to travel abroad in the Schengen area (SEE ATTACHMENT).For urgent needs, students can go to the CENTRAL POLICE STATION arriving early in the morning and taking the ticket number at UFFICIO IMMIGRAZIONE in order to obtain an official Residence Permit document.

Electronic Residence Permit• Residence Permit for study allows students to work part-

time for a maximum of 20 hours per week and 1.040 hours per year.

• Having a Residence Permit (not only the RICEVUTA POSTALE) valid for one year, students can leave Italy, but their absence cannot be longer than 6 months.

• Visa and Residence Permit ARE NOT the same thing, each of them enable students to do different things.

Registration to Comune di Firenze

Information for EU studentsEuropean students who plan to stay in Italy for a period longer than 3 months, having the accommodation in Florence, should register in the list of the temporary residents, applying for the domicile (in Italian: Richiesta di domicilio).This request must be made at the Register Office (Ufficio Ana-grafe) of the Municipality – Comune di Firence.

Before applying for this registration, students have to contact the Student Desk to receive updated details and the name of the con-tact person at Comune di Firenze in order to fix an appointment.

Central Registration Office (Ufficio Anagrafe Centrale)Piazza della Libertà, 12 - 50129 Florence Info line +39-055055Open from Monday to Saturday from 8:30 am to 01:30 pm Documents required:1. Passport or Identity Card (original + 1 copy);2. IED Certificate of enrolment with the indication of the

length of the course (original + 1 copy);3. EHIC - European Health Insurance Card (in Italy this card is

called “TEAM” Tessera Europea di Assicurazione Malattia);4. Proof of available means of support for the stay in Italy (€

5.577,00 for one year). Students can produce a self-decla-ration, through the form “MOD EURO 1”. It is necessary to provide details about a bank account (it is better to attach a bank statement);

5. Tax CodeStudents living in a place managed by a different Municipality (not Comune di Firenze) must apply for the “Iscrizione anagra-fica” in the town they are living in. In this case, get in touch with

the Student Desk for further details.

Immigration help deskVia Pietrapiana, 53 - 50121 Florence (Ground floor - next to the post office)Ph. +39-055-2769632e-mail: immigr@comune.fi.it

Tax Code

The Tax Code is an alphanumeric code, composed of letters and numbers, issued by the Italian Revenue Agency (Agenzia delle Entrate).The Tax Code is necessary to:• enrol in the Italian Public Health Service• open an account • be employed• start a business or draw up a contract (a lease, a sale con-

tract, etc.)

Prepare the following documents:• EU student: passport or ID and filled-in form; • Extra-UE student: passport and residence permit (or post-

al receipt)

You will have to fill-in the appropriate form that you find trans-lated into English at the end of this guide. The original form is available at Ufficio Codice Fiscale desk.

Ufficio Codice Fiscale (Tax Code Bureau)Your local tax office in Florence:

Via Santa Caterina D’Alessandria 23, 50129, FirenzeTelephone: +39-055-50.51.41Fax: +39-055.50.51.45.59E-mail: dp.firenze@agenziaentrate.itOpening hours: 8:40 am-12:40 pm (Mon to Fri) 02:20 pm-03:40 pm (only Tue, Wed, Thu).

PLEASE MAKE SURE YOU GO EARLY IN THE MORNING TO AVOID LINES.

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Health Care The Italian Public Health Service (Servizio Sanitario Nazionale - SSN) guarantees medical treatment to Italian and foreign citizens holding a health card. SSN provides low or no-cost health care to all EU citizens. Emergency health provision is available to all EU and Extra-EU visitors. • All foreign students must have a health insurance while

living in Italy (without it, students cannot obtain the Res-idence Permit).

• The Italian Ministry of Health declares that all EU-citizens, who are in Italy for a short or long period and having the EHIC (European Health Insurance Card, in Italy called TEAM) are entitled to obtain only urgent medical treat-ments.

• If you do not have a private insurance and you intend to stay in Italy more than three months, you must apply for the S1 Form (ex E 106) from your country before leaving. The Health authority of your country issues this form, it is free and can be obtained immediately by simply presenting IED enrolment certificate.

• EHIC and S1 Form can be used to apply both for the Regis-tration at Comune di Firenze and for the enrolment to the Italian Public Health Service. For Public Health Service, you need to have the Tax Code as well.

• Extra EU-students need to have a private insurance (health policy) valid for the entire length of their stay in Italy.

Registration to the Italian Public Health ServiceThe registration can be made directly at the Local Health Au-thority (ASL, Azienda Sanitaria Locale). Students must go to the ASL nearest to their accommodation (SEE ATTACHMENT). Showing Form S1, students receive a booklet covering tempo-rary stay in Italy (normally valid up to 3 months).Residents in Italy covered by the National Health Service will be provided hospital services free of charge. People not enrolled in the National Health Service plan, are expected to pay hospital charges in full for any medical treatment and then claim a reim-bursement from their insurance carrier. Once students are registered with a doctor at the Local Health Authority, they can visit him at his surgery (during surgery hours).The registration is valid for one solar year and only until the Residence Permit is valid. We suggest making the registration at the beginning of the year. After the registration, your Health Card will be issued.The cost of a Health Card for foreign students is Euro 149,77, to be paid at the Post Office. Ask for a F4 Model or fill-in a postal bulletin.

Documents required:• Residence Permit;• Documents concerning the address in Italy: a lease contract

or any other declaration; • Tax Code;• A written statement (self-certificate) declaring that you’ve

no other medical insurance valid at the moment.

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Public TransportThe ATAF (Azienda Trasporti dell’Area Fiorentina) manages public transport in Florence. PLEASE VISIT www.ataf.net/en FOR ALL DETAILED INFOR-MATION ON LINES AND TICKETS. Buses and tram run from 5 am to 12.30 am (Monday to Friday)Tramvia runs from 5 am to 12.30 am (Monday to Friday)URBAN TICKETS are priced at a flat rate. Tickets should be stamped at the start of each journey. Standard ticket € 1.20 Validity: 90 minutes after stamping. Valid for a single journey.STUDENTS CARDThe student card is the personal ID needed to use the monthly student season ticket. Student cards may be obtained by: - students enrolled in the primary, upper and lower secondary schools, whether public or officially recognized, until the end of their 20th year of age - students enrolled in the University or in courses of professional training financed by the Regione Toscana or by authorized bodies until the age of 27 years. The student card costs € 9.00 and is valid for 3 years from the date of issue but in no case after the student has reached 27 years of age. The holder of a student card is obliged to inform the ATAF of any variation in the student’s circumstances by filling in the appropriate form. The period of validity of the card is shown on the document. In case of theft or loss of the student card it will not be duplicated or replaced. The following are required in order to obtain a student card: 1 passport-size photograph, the application form competed and signed by the applicant. In the case of a student under age the ap-plication must be countersigned by a parent (and as usual a valid ID of the applicant or copy of same must be shown)

MOBIKE is a bike rental service, useful for the short distances in the city centre. The bike can be collected in a Mobike station and handed in another one. Almost all stations are in the city centre, near the main strategic points. To use this service, it is necessary to register and pay a fee of € 0,30 for 30 minutes. For further details: www.mobike.com.

CARSHARING is both a concept and a service of alternative transportation. The user, by paying a yearly fee will have the pos-sibility to book the car by paying an affordable fee per hour/or km. The user pays to use the car and not to own it. In Florence

car sharing service is provided by different companies:Car2go www.car2go.comEnjoy www.enjoy.eni.com

Accommodation

Living expences Living expenses in Florence are comparable to other major European cities and may be estimated approximately around € 1.300 - € 1.400 monthly per person. Living expenses may change according to the area and the district. The cost of the accommodation goes from a minimum of 400 (single room) € to a maximum of 1.200 (two-room flat).Public transport - approximately 22 €.Living and miscellaneous expenses - 500/600 €.

TippingIn Italy prices in restaurants, hotels and taxi include a service charge. People are free to leave the tip on the table at the restau-rant or to the staff at the hotel.

Finding your accommodation in Florence When visiting a flat, consider its conditions, whether there are appliances (e.g. washing machine, dishwashing machine, televi-sion, telephone, internet connection, etc.), whether the apart-ment is located in a safe and quiet area of the city, if it is well served by public transport, close to shops or supermarkets, etc.Before signing a lease, students should ask which are the charges included in the rental price and the extra costs, the way of pay-ment, the duration of the contract and how to withdraw.Generally, owners ask for a deposit (equal to 2 or 3 months of rent) and the payment in advance of 2 or 3 monthly rent. When you pay, remember to get the official receipt for the payment (with revenue stamp of Euro 1,81).To rent an apartment you will be asked to show your Residence Permit (or the postal receipt) and your Tax Code Number.Before leaving, students must be sure to have a place to stay for at least the first few nights.

STUDENT LIFEIN FLORENCE

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Accommodation channelsYou may find your definitive accommodation in Florence through different channels:

Dotstay is the first housing network that offers IED students a cheap and fast service by providing them with both temporary and permanent accommodation. By the innovative PASS (Per-manent Accommodation Search Service), Dotstay gives students the opportunity of finding their own place within 7 days. This new service connects students with homeowners, supporting them in translating whatever information related to rental con-ditions as well as giving them a practical help associated to the accommodation. info@dotstay.it / www.dotstay.it.

IED offers its web spaces to help students and property owners in finding and renting apartments / rooms. You can post your ad and/or look for one of your interest directly on IED Facebook secret group (Home Sweet Home).

Opening a bank account

IED has been working with Banca Intesa San Paolo for a long time: this is the reason why, if needed, students may open their own bank account in a Banca Intesa San Paolo agency, where English-speaking staff is available.

Banca Intesa San Paolo:via Maurizio Bufalini 6, 50122 Firenze

Banks are open from Monday to Friday, generally from 8.30 am to 1.30 pm and from 2.45 pm to 5 pm (bank teller closure at 3.45 pm).

Documents needed to open a bank account:• Tax Code;• Residence Permit (the definitive, electronic one is asked

and the temporary receipt won’t be accepted);• IED enrolment certificate;• Passport.

A minimum amount of € 50 is required to open the account.

Debit, credit and charge cardsThe most common credit cards in Italy are CartaSì, MasterCard and Visa, which are available from almost all banks. You can ob-tain an American Express or Diners Club card as well.In case you lose a bank or credit card, you must report it im-mediately to the issuing office, or within 24 hours at the latest. You also need to report the theft to the Police Station and obtain a copy of the report (denuncia). If the theft is not reported to Police Station and the card is not blocked within 24 hours, insur-ance cover no longer applies and any purchases made by a thief won’t be reimbursed. Whenever losing a bank or credit card, you may call the follow-

ing numbers:Bank Card / Bancomat 800822056Master Card 800870866Visa 800819014

Useful info and numbers

TelephonesThe area code to call in Italy is 0039 - the area code to call num-ber in Florence is 055. To start up a contract for a mobile phone number or to buy a pre-paid sim-card check:TIM: customer care ph. 119 - www.tim.itVodafone: customer care ph. 190 - www.190.itWind: customer care ph.155 - www.wind.it Tre: customer care ph. 133 - www.tre.itTo sign up with one of these operators, Passport (or ID card) and Tax File Number are required.

Main Italian Internet providersTelecom Italia: customer care ph. 187 - www.telecomitalia.itVodafone: customer care ph. 190 - www.vodafone.itTiscali: customer care ph. 130 - www.casa.tiscali.it Fastweb: customer care ph. 192193 - www.fastweb.it Infostrada: customer care ph. 159 - www.infostrada.itTo sign up with one of these operators, Passport (or ID card) and Tax File Number are required.

Emergency numbersHealth Emergency, ambulance: 118, Police: 113, Carabinieri: 112, Firemen: 115, Road Assistance (ACI):116, Pharmacy help-line: 800801185

Italian Public HolidayCapodanno (New Year’s Day) - January 1stEpifania (Epiphany) - January 6thPasqua (Easter and Easter Monday) - March / AprilLiberazione (Liberation Day) - April 25thFesta del Lavoro (Labour Day) - May 1stFesta della Repubblica (National Day) - June 2ndSan Giovanni (Patron Saint of Florence) - June 24thFerragosto (Assumption Day) - August 15thOgnissanti (All Saints’ Day) - November 1st Festa dell’Immacolata (Immaculate Conception Day) - Decem-ber 8th Natale (Christmas Day) - December 25th Santo Stefano (St. Stephen’s Day) - December 26th

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Oblate LibraryVia dell’Oriuolo, 24 - FlorenceA library of contemporary design, beautiful space with an open gallery overlooking the Cathedral, where you can spend a day reading books or doing internet searches.

Galleria 360Via Il Prato, 11r - FlorenceContemporary art gallery in the city center, every month offers avant–garde works between painting, photography, sculpture and design objects.

Museo di Casa MartelliVia Ferdinando Zannetti, 8 - FlorenceFascinating treasure chest that contains important works poorly known, the palace reveals to the “country” rooms, the elegant staircase and much more.

Museo di Storia Naturale dell’Università degli studiVia Romana, 17 - FlorenceThe Museum is split into Sections located in various parts of the city. La Specola and the Botanical Garden are a must-see.

Giardino di Villa Bardini - Museo CapucciCosta San Giorgio, 2 - FlorenceOne of the most beautiful views of Florence, which also houses the Museo Capucci, Italian fashion founder. A must not only for fashion addicted.

Ditta ArtigianaleVia Villani, 15 - FlorenceNot just a hostel but a meeting place for locals and visitors alike, where you can sip on a drink, enjoy concerts, meet poets, actors and designers.

Amblé fresh food and old furniturePiazzetta dei Del Bene, 7a - FlorenceAn ideal place to relax from the chaos of the city: intimate atmo-sphere where you can eat, drink and do shopping at same time. Sandwiches are strongly suggested!

Ditta ArtigianleVia dei Neri, 32r - FlorenceA new place dedicated to coffee with a choice of blends; unique place focused on details and, above all, on quality products.

First floor - Mercato CentraleVia dell’Ariento - FlorenceA riot of taste, time and fun, a huge covered square that gives full play to authenticity, spontaneity and tradition. Open every day of the year until midnight.

NOF ClubBorgo S. Frediano, 17 - FlorenceNof Club is a must for those live music followers and even if it is small this is one of the most popular clubs in Oltrarno.

Le VespeVia Ghibellina, 76 - FlorenceVenue very small but nice and cozy in two steps by IED.Wide choice of recipes for vegetarians, vegans but alsofor meat lovers. Low cost prices. Brunch is outstanding!

Société AnonymeVia Giovan Battista Niccolini, 3/f - FlorenceA real concept store for young fashion in a town,where you can find from exclusive brands to cheaperones like Top Shop.

Saskia - scarpe su misuraVia di Santa Lucia, 24r- FlorenceA good shoe never ages: Berlin moved in Florence,Saskia Wittmer creates custom–made shoes, pure craftsmanship.

Atelier - Michele ChioccioliniVia del Fico, 3r - FlorenceThe Florence workshop shows the perfect union between the ex-travagance of his fashion-design lines and the Brunelleschi-style formality. The location is worth a visit.

Luisa Via RomaVia Roma, 19/21r - FlorenceReference showroom for all high-fashion Maisons, leader of on-line shopping in the world. Don’t miss the windows installations, developed by international artists.

Bjork FlorenceVia dello Sprone, 25r - FlorenceA truly alternative showroom with recycled furniture where you can buy clothes, vinyl records and lamps, or simply leaf through books and publications on art.

TOURISMAND FREE TIME

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ATTACHMENTSTO THE GUIDE

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ADDRESSES ANDUSEFUL INFORMATION

Visa and Residence Permit

VISA RESIDENCE PERMIT

WHAT IS THIS ?The document allows non-EU citizens to enter Italy for the first time.

The document allows non-EU citizens to stay legally in Italy.

WHEN TO APPLY ? Before entering Italy. Upon arrival in Italy (within 8 working days).

WHERE TO APPLY ?At the Italian Embassy / Consulate in Your Country.

At the Post Office (located in the Italian city where you live). The Residence Permit will be issued by the Police (Immigration Office): you will have a first appointment to check your documents and for fingerprints; then you will have a second appointment to take your electronic Residence Permit.

WHICH FORMAT HAS IT GOT?

Paper sticker, applied to Passport, reporting personal data, photo, motivation of your stay. Visa can be issued for single or multiple entries, only for Italy or Italy + Schengen Countries.

Electronic Card, reporting personal data, photo and fingerprints.

DURATION Visa usually lasts 365 days.The Residence Permit usually is valid for one year and must be renewed on expiry.

After the expiry date, the visa cannot be renewed.

Residence Permit for study usually lasts one year and then must be renewed.

REMEMBER! The only document that entitles you to stay in italy is the residence permit, not the visa.

14

Residence Permit – Can and Cannot

YOU ARE YOU CAN YOU CANNOT

First Time Applicant still waiting for the first Residence Permit and having an already expired visa.

Stay legally in Italy (having the postal re-ceipt);- travel out from Italy, without any tran-sfer / stop in an airport located in the Schengen area and travelling through the same border (Peretola airport).

Travel in the Schengen area (European Countries), neither for tourism nor for technical stop / transfer in an airport.

First Time Applicantstill waiting for the first Residence Per-mit and having a still valid visa.N.B. Visa typology requirements:- for study- multiple entries- Italy + Schengen area

- Stay legally in Italy;- travel in the Schengen area (European Countries) for a period no longer than 90 days per semester (VISA D);- you must come back to Italy before the expiry date of your visa;- when you travel, you must have your passport (with a valid visa) and your postal receipt.

DO NOT RENEW your visa and be back to Italy in time, before the expiry date of your visa!

15

Healt Care Glossary

Specialists

Anestesista Anesthetist

Cardiologo Cardiologist; heart specialist

Dermatologo Dermatologist

Dottore in odontoiatria (dentista) Dentist

Endocrinologo Endocrinologist

Epatologo Hepatologist

Gatroenterologo Gastroenterologist

Ginecologo Gynecologist

Ortopedico Orthopedist

Otorinolaringoiatra Otorhinolaryngologist

Psichiatra Psychiatrist

Psicologo Psychologist

16

Health Care: Glossary Italian / English

Accettazione Reception

Accettazione delle prestazioni Reception for diagnostic tests and visits

Ambulatorio ospedaliero Hospital ambulatory; outpatient

Assegno Check

Assicurazione sanitaria privata Private health insurance

Aziende Sanitarie Locali (ASL) Local Health Authority

Bollino verde Green sticker indicating urgency

Cassa Cash register; cash desk

Certificato di buona salute per l’attività sportiva Certificate attesting good health for sport activities

Certificato d’infortunio Certificate for accident

Certificato di malattia Certificate of illness

Cliniche od ospedali privati, convenzionati o accreditatiPrivate clinics or hospitals operating within the public health system

Codice assistito Patient code number

Codice fiscale Tax code

Codice regionale Regional code number (of the doctor)

Dentista Dentist

Distretti Districts

Ecografia Ecography; ultrasound

Esami del sangue Blood tests

Esenzione ticket Ticket exemption

Farmaci Medicines

Farmacia Pharmacy; chemist’s shop; drug store

Fattura Invoice

Fisioterapista Physiotherapist

Gravidanza Pregnancy

Guardia Medica Emergency home visits service

Impegnativa Prescription

Incidente Accident

Istituto Nazionale di Previdenza Sociale (INPS) National social insurance body

Laboratorio delle analisi Laboratory; lab

Malattia Illnes

Malore Fainteness

Medico di medicina generale General practitioner

Medico specialista Medical specialist

Omeopatia Homeopathy

Ospedale Hospital

Poliambulatori Polyclinics; several clinics in one

Pronto Soccorso Emergency ward; first aid station

Ricovero ospedaliero Hospitalization

Sistema Sanitario Nazionale SSN National Public Health System

Tessera sanitaria Health card

Ticket Personal contribution to the public health costs

Ufficio scelta e revoca ASL counter for enrollment and other fulfillments

Vaccinazioni Vaccinations

Visita a domicilio Medical home visit by doctor

17

Special agreements

COPY & PRINTING POINTSCopisteria Brunelleschi Via Del Castellaccio, 49r15% off color or b/w copies

LIBRARY & BOOKSHOPSSyracusVia della Robbia, 116discount on booking

BARS & RESTAURANTSThe Bench Caffe’ GourmetVia dei Servi, 91r10% off selected menu or 8€ for a la carte menu

I’grulloVia dei Servi, 51rDiscount for a la carte menu

Rosticceria il PirataVia De Pucci, 15rPasta + sides + water / € 7,50Mains + sides + water / € 8,50Pizza + water / € 5,50

I’Ritrovino De ServiVia dei Servi, 89r10% off sandwiches & drinks

Caffetteria delle OblateVia dell’Oriuolo, 2610% off for all menu

CLOTHINGStreet doing vintage couture Via de’ Servi, 88r10% off except in the sales time

Sotto sotto fashion outlet Via de’ Servi, 88r10% off except in the sales time

Sigma GI S.P.AVia Michelassi, 4/6 Scandicci (FI)10% off except in the sales time

Fashion RoomVia il Prato10% off except in the sales time

HOBBIESFabbrica Europa (Festival)discounts for subscriptions

Cinema La CompagniaVia Cavour, 50rSingol ticket 5€Subscriptions for 10 films showing

HEALTH CAREDott Porro (doctor)Via Verdi, 16Phone +39 338 820361250€ for doctor’s appointment / 80€ home visit

Dott Massimo Frosecchi (dentist)V.le S. Lavagnini, 47Phone +39 055 48370665€ dental care + total check-up290 € teeth whitening

Dott Ronconi Monini (dentist)Via Thouar, 10Phone +39 055 66640610% off on treatment cost

WELLNESS CENTERS KLABVia lulli, 62Via de’ Conti, 7Via del Ferrone, 510% off for all subscriptions

Max Ballet Academy (Dancing course)Via Maragliano 31a+ 15% off all dance courses

International StudioVia Porta Rossa, 8220% off women hair styling/ 10% off mens/ 10% offbeauty center except solarium

18

DESIGN Bati Dante (art ware)Via Verdi, 67r10% for all the stuff

Segheria Fiorentina (bricolage)V.le Gramsci, 135-10% for all the stuff

Termomarket SRL (interior design commerce)5% off for quote

VARIOUS Florenceforfun tour operatorVia della Pergola, 10r5% off for the tour

Teresa Mina Studio Legale GravinaVia Benedetto Dei, 106Phone +39 055 3234024 / +39 329 0715430Advice immigration services

Juice (apple support)Via Frà Giovanni Angelico 6rPhone +39 055 6603378% on Apple Cpu, 5% on Apple TV, 4% on iPod, 3%on iPad, 2% on iPhone, 3% on Apple Watch, 5% on Graphics Tablet Wacom Cintic, Intuos, Intuos pro, 10% on accessories

19

FACSIMILE NO. 1Application for Foreigners’: Residence Permit

(this form must be filled in capital letters)

FIRENZE

€ 16 revenue stamp to be no stuck but only to be put in the envelop

The city of your tem-porary address in Italy

Resident Permit Number

Resident Permit Expiry Date(day/month/year)

Number of sons or daughters, if any

Signature

The total number of papers enclosed to this form (IED enrolment certifi-cate stamped by the Italian Embassy + copy of all passport pages along with 2 copies of the main page and of the page with the Visa + insurance)

ATTENTION!fill-in only in case of Resident Permit renewal

Surname

Name

Date (day/month/year)

F I

F I

X X

X

2 4

2 4

0 1

   

20

Marital status: A if you’re free; B if You’re married

Code of the nation you were born in (see “tabellla – allegata n. 3” in the papers enclosed to the form)

ATTENTION!This side DO NOT has to be filled-in in case of Resident Permit renewal

Your Visa number WITHOUT THE BEGINNING ZERO (0)!

The length of your Visa (365 days, 180 days, etc.)

Valid from To

Flag in case of single entrance

Flag in case of multiple entrance

The city you were born in

Your passport number

Passport expiry date (day/month/year)

The date of your entrance in Italy stamped on your passport (day/month/year)

The border you entered in (e.g. Linate, Malpensa )

Sex: F if you’re female, M if You’re male Tax Code number

(only in case you already got it)

Your birth date (day / month / year)

Code of the State of Your citizenship (see “tabellla – allegata n. 3” in the papers enclosed to the form)

X

D

S T U D I O

0 1

X

21

F I

F I

The city of your temporary address in Italy

DO NOT fill-in this part

Your temporary address in Italy

Name and surname of your friend or, in case you indicate the school address, ISTITUTO EURO-PEO DI DESIGN

Address, civic num-ber and postcode (CAP) of your friend or of the school

Civic number of your temporary address

Post Code of your temporary address

Your e-mail address

Italian phone number, if any

Italian mobile phone number, if anyThis section must be filled-in only if You do not have any accommodation in Florence but if You have a friend who lives in Florence and can receive Your mails (be sure about it because the Questura will send to this address the convocation letter for Your Residence Permit). As an alternative, You may indicate the school address.

PLEASE NOTE: the total numer of pages of this form is 8, but you have to fill in just the first 3 pages.

22

FACSIMILE NO. 2APPLICATION FORM: TAX CODE

QUADRO ASezione ITipologia richiedente

Sezione IITipo richiesta

QUADRO BDati anagrafici

QUADRO CResidenza anagrafica/domicilio fiscale

DOMANDA DI ATTRIBUZIONE CODICE FISCALE, COMUNICAZIONE VARIAZIONE DATIE RICHIESTA TESSERINO/TESSERA SANITARIA (PERSONE FISICHE)

DATA DECESSO

ATTRIBUZIONE CODICE FISCALE

VARIAZIONE DATI

COMUNICAZIONEDECESSO

RICHIESTA CERTIFICATODI CODICE FISCALE

RICHIESTA DUPLICATOTESSERINO/TESSERA SANITARIA

1

2

3

4

5CODICE FISCALE

CODICE FISCALE

CODICE FISCALE

CODICE FISCALE

TIPOLOGIA (via, piazza, ecc.)

NUMERO CIVICO

INDIRIZZO

COGNOME

COMUNE (o Stato estero) DI NASCITA

SESSONOME

AA4/8

QUADRO DResidenza estera

QUADRO EEventuali altricodici fiscali attribuiti

ALLEGATI

COMUNE C.A.P.

FRAZIONE/ALTRO

PROVINCIA

PROVINCIA DATA DI NASCITA

LOCALITÀ DI RESIDENZA

INDIRIZZO

STATO ESTERO STATO FEDERATO, PROVINCIA, CONTEA

CODICE POSTALE

CODICE FISCALE

CODICE FISCALE

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FIRMA

D T RICHIESTA PER SOGGETTO TERZORICHIESTA DIRETTA PER SE STESSO CODICE TIPOLOGIA RICHIEDENTE(solo per attribuzione codice fiscale)

RICHIESTA TESSERINO CODICE FISCALE

MOTIVAZIONE

CODICE FISCALE RICHIEDENTE DIVERSO DA PERSONA FISICA CODICE FISCALE SOTTOSCRITTORE

CODICE FISCALE

DATA

STAMPA CANCELLA DATI

3Cross this item

Choose number 3

Cross this item

Personal Information

Personal residence information (or, if diffe-rent, fiscal residence)

Foreign residency

Birth Surname

City (or Foreign Country) of birth

City (no abbreviations)

Address

Street no.

Contry of foreing residency

City

Address

Date Applicant signature

Postal Code

Region of foreing residency

Administrative division of municipality

Province of birth (Initials)

Province (initials)

Date of Birth

Postal Code

Name (no Abbreviations)

23

FACSIMILE NO. 3POSTAL BULLETTIN “VERSAMENTO

CONTI CORRENTI POSTALITO ENROL TO THE ITALIAN PUBLIC HEALTH SERVICE

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FACSIMILE NO. 4POSTAL BULLETTIN “VERSAMENTO –

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FACSIMILE NO. 5POSTAL BULLETTIN “VERSAMENTO –

CONTI CORRENTI POSTALI TO BE USED TO PAY THE AMOUNT TO INA ASSITALIA

PUBLIC INSURANCE

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