studentlearningoutcomes assessment:table2 - …€¦ · studentlearningoutcomes assessment: ......

Criterion 4.1: Student Learning Outcomes Assessment: Table 2

Table of Contents Click the program title to view the student learning results for each BIT division program. Accounting ........................................................................................................................................ 2

Administrative Professional ...................................................................................................... 9

Business Management .............................................................................................................. 11

Computer Support Specialist ................................................................................................. 15

Design & Graphic Technology ............................................................................................... 24

Digital Media Technology ........................................................................................................ 29

Human Resources ....................................................................................................................... 33

Leadership Development ........................................................................................................ 37

Marketing ....................................................................................................................................... 44

Manufacturing Operations Management .......................................................................... 46

Network Specialist ...................................................................................................................... 50

Paralegal ......................................................................................................................................... 57

Software Developer ................................................................................................................... 59

Supply Chain Management ..................................................................................................... 62

Web Development ...................................................................................................................... 67

Performance Measure What is your measurement instrument or process?

Areas of Success Analysis and Actions Taken

Results of Actions Taken /during the following year/

Insert Graphs or Tables of Resulting Trends (3-5 data points preferred)

Competency Do not use grades. What are your current results?

What did you learn from the results?

What did you improve or what is your next step?

What is your goal? (Indicate type of instrument) direct, formative, internal, comparitive

Fall 2012Spring 2013

Fall 2014

Spring 2015

At least 75% of students will demonstrate proficiency in job skills by scoring 90% on the internship evaluation

Internship Performance Questionaire /IPQ/ (Formative, Internal and Singular)

Satisfaction with job skills was expressed by 100% of employers

Only 70% of employers were satisfied with critical thinking skills, so a case simulation was implemented

An increase in critical thinking emphasis led to an increase in satsfaction to 80%

71 76 72 79

TSA1 - Process financial transactions throughout the accounting cycle

10-101-151 Payroll; Completion ofChapter 7 practice set (Internal,Direct, Singular, Summative)

Increased success rates due to hiring an Accounting Coach

Students are utilizing Accounting Coach and students who utilize the Accounting Coach are persisting

Continue to refer students to Accounting Coach

Course Success Rates 2012-‐2014

71.19% 82.01% 84.72%

TSA2 - Analyze financial and business information to support planning and decision-making

10-101-142 Managerial; Preparemaster budget project (Internal,Singluar, Formative)

Implemented self assessing online homework management system

Add video class lectures Offering alternative delivery methods (ie: online)


85.90% 98.61% 97.50%

Analysis of Results

Accounting - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1

Criterion 4.1. The business unit must have an outcomes assessment process for each program, correlated with initial assessment, measuring student achievement of stated learning goals To demonstrate compliance with this criterion:

Definitions: A student learning Figure 4.1

135 140 145 150 155

Fall 2005 Spring 2006 Fall 2007 Spring 2008

Score

MFT Knowledge of Founda3on Areas

50%

60%

70%

80%

90%

100%

Fall 2012 Spring 2013 Fall 2014


50%

60%

70%

80%

90%

100%



TSA3 - Perform payroll preparation, reporting, and analysis tasks

10-101-151 Payroll; Completion ofChapter 7 practice set (Internal,Direct, Singular, Summative)





71.19% 82.01% 84.72%

TSA4 -‐ Perform cost accounting preparation, reporting, and analysis tasks

10-101-134 Cost Accounting; Multipleassessments are completed duringsemester (Internal, Formative)




93.67% 92.31% 90.72%

TSA5 -‐ Perform individual and/or organizational tax accounting preparation, reporting, and analysis tasks

10-101-154 Personal Tax; PrepareIncome Tax return (Singular,Summative, Internal)

Reduction in course success rate

Prereq's were removed for the course, allowing 1st semester students to take an advanced class

Prereq's were changed. Introduced adaptive learning


88.66% 78.82% 78.90%

Manage general ledger.

10-101-110 Accounting 1; 1 exam,chapter assignments & completemanual practice set - 10-101-120Accounting 2; completecomputerized practice set(Summative, Internal, Singular)





75.86% 84.21% 82.47%

50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



Manage accounts receivable.

10-101-110 Accounting 1; 1 exam,chapter assignments & completemanual practice set (singular,summative, formative, internal)





64.55% 67.12% 68.66%

Manage accounts payable.

10-101-110 Accounting 1; 1 exam,chapter assignments & completemanual practice set (singular,summative, formative, internal)





64.55% 67.12% 68.66%

Maintain inventory control.

10-101-120 Accounting 2; chapterexam and chapter assignment - 10-101-107 Accounting Applications;chapter exam (singular, internal, summative)





75.86% 84.21% 82.47%

Prepare payroll.

10-101-120 Accounting 2; chapterexam and chapter assignment - 10-101-151 Payroll Accounting; 5exams, manual practice set & computerized practice set (singular, internal, summative)





71.19% 82.01% 84.72%

50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



Z Back to Table of Contents

Prepare income taxes.

10-101-154 Personal Tax; Prepare 8 individual tax returns - 10-101-152 Business Tax; Prepare 4 business entity tax returns - 10-101-153 Comptuerized Tax; Prepare 10 individual tax returns using computerized tax software (singular, internal, summative)

Service Learning Project (VITA) Students who particiate in VITA Offering alternative delivery methods (ie: online)


98.81% 93.44% 97.56%

Account for fixed assets.

10-101-120 Accounting 2; 1 chapter exam and chapter assignment - 10-101-131 Intermediate Accounting; chapter exam (singular, internal, formative)

Average course success rate is 76% Expand Accounting Coach to include this course

Offering alternative delivery methods (ie: online)


76.92% 75.29% 76.09%

Perform job order cost accounting.10-101-134 Cost Accounting; chapter exam and chapter assignment (Singular, Formative, Internal)




93.67% 92.31% 90.72%

Perform process cost accounting10-101-134 Cost Accounting; chapter exam and chapter assignment (Singular, Formative, Internal)




93.67% 92.31% 90.72%

50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



Perform standard cost accounting.10-101-134 Cost Accounting; chapter exam and chapter assignment (Singular, Formative, Internal)




93.67% 92.31% 90.72%

Analyze financial statements.





76.92% 75.29% 76.09%

Prepare budgets.

10-101-142 Managerial Accounting; chapter exam and chapter assignment (Singular, Formative, Internal)




85.90% 98.61% 97.50%

Manage cash flows

10-101-120 Accounting 2; 1 chapter exam and chapter assignment - 10-101-131 Intermediate Accounting; chapter exam




76.92% 75.29% 76.09%

50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



Use corporate accounting procedures.






75.86% 84.21% 82.47%

Analyze accounting information to make appropriate decisions.

10-101-131 Intermediate Accounting; review annual report - 10-101-142 Managerial Accounting; chapter exam & chapter assignment; 10-101-156 Auto Applications; analyze through TSA project using computerized accounting software (singular, internal, formative)

Average course success rate is 83% Add video class lectures Offering alternative delivery methods (ie: online)


81.37% 78.57% 85.19%

Perform reconciliation procedures.

10-101-110 Accounting 1; 1 chapter exam and chapter assignment - 10-101-131 Intermediate Accounting; chapter exam (signular, forative, internal)





64.55% 67.12% 68.66%

Create spreadsheets.

10-101-105 Accounting Computer Ledger; create 7 excel accounting projects - 10-101-156 Auto Applications; 4 excel accounting projects (singular, formative, internal)





69.75% 77.52% 83.58%

50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



Perform accounting functions using computerized accounting packages.

10-101-120 Accounting 2; use Sage 50 - 10-101-151 Payroll Accounting; use Sage 50 - 10-101-156 Auto Applications; use Sage 50 - 10-101-189; use Sage 50 (singular, formative, internal)

Average course success rate is 83% Add video class lectures Offering alternative delivery methods (ie: online)


81.37% 78.57% 85.19%

Demonstrate proficiency in math using table top calculator and T.I. Business Analyst calculator.

10-101-105 Accounting Computer Ledger; 4 machine calculator exams - 10-101-107 Accounting Applications; 5 chapter exams (singular, formative, internal)





69.75% 77.52% 83.58%

Perform activity-‐based costing.

10-101-142 Managerial Accounting; chapter exam and chapter assignment (Singular, Formative, Internal)




85.90% 98.61% 97.50%

50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%



50%

60%

70%

80%

90%

100%










Course Success Rates 2012-2014


2012 2013 2014






TSA1 -‐ Demonstrate effective workplace communications

10106199 -‐ AP Career Experience / Employer Performance Questionnaire / Formative, Internal, Direct

Employers indicate as a strength for students.

Students are strong communicators. None. 91% 95% 84%

TSA2 -‐ Apply technology skills to business and administrative tasks

10106199 -‐ AP Career Experience / Employer Performance Questionnaire and Portfolio / Formative, Internal, Direct

Employers expect students to be strong in this area.

Results show students are very strong here.

Continue to implement changing technology in the classroom. 91% 95% 84%

Analysis of Results

Administrative Professional - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1



135 140 145 150 155

Fall 2005 Fall 2007 Score

MFT Knowledge of

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


TSA3 -‐ Perform routine administrative procedures


Students are not always tasked with taking meeting minutes.

Students may not be seeking opportunities to take meeting minutes during their career experience.

Instructor communicates meeting minute options with employers. 91% 95% 84%

TSA4 -‐ Manage administrative projects


Some employers could not assess travel due to employment needs.

AP's at some employers do not have to manage travel.

Continue to monitor to ensure students achieve 80% of PO's. 91% 95% 84%

TSA5 -‐ Maintain internal and external relationships


Employer satisfaction is high in this area. Students are networking. None. 91% 95% 84%

TSA6 -‐ Model professionalism in the workplace

10106199 -‐ AP Career Experience / Employer Performance Questionnaire and Portfolio/ Formative, Internal, Direct

Employer satisfaction is high in this area.

Students are utilizing professional skills. None. 91% 95% 84%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014















2012 2013 2014

TSA1 -‐ Plan the operations of a business across functional areas

10-‐102-‐199 Business Mngmt Internship Practicum

Course success rates were consistent. Employers were satisfied with technical skills.

The number of internships available for two year technical students were difficult to find. Several problems began to arise. The greatest concern was the consistency of evaluating sucess from one internship to another and measuring and coaching critical thinking skills. As a result of the difficulties, we created a simulation course. In this course we could have a consistent method of evaluating all students and challenge their critical thinking skills while measuring all of our program outcomes.

The simulation course was piloted the first year. Students were challenged to think critically and consistency in assessment was reached. In the 2015/2016 academic year, the course then became a required course in the Business Management program and is the point where assessment of all program outcomes occur. The internship practicum was transformed into a career experience and is more customizable to the student and their career goals.

Course Success Rates 2012-‐2014 79% 82% 80%

TSA2 -‐ Organize resources to achieve the goals of the organization






Analysis of Results

Business Management - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1



135

140

145

150

155

0 0 0 0

Score


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


TSA3 -‐ Direct individuals and/or processes to meet organizational goals






TSA4 -‐ Control business processes10-‐102-‐199 Business Mngmt Internship Practicum





Apply concepts, methods, and processes in business operations.






60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


Understand the financial components of an organization.






Apply marketing strategies.10-‐102-‐199 Business Mngmt Internship Practicum





Apply current and emerging technologies to business situations.






60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


Analyze and synthesize information and make decisions that support the organization's mission and help the business to successfully adapt to a changing environment.







60% 70% 80% 90%

100%

2012 2013 2014









What is your goal? (Indicate type of instrument) direct, formative, internal, comparitive 2012 2013 2014






TSA1 -‐ Manage information technology hardware

10-‐154-‐157 058050 IT:Support: Advanced ProjectsDirect, Indirect, Formative, Summative Average of three years is 85.91 N/A N/A 84% 83% 91%

TSA2 -‐ Manage software10-‐154-‐157 058050 IT:Support: Advanced ProjectsDirect, Indirect, Formative, Summative Average of three years is 85.91 N/A N/A 84% 83% 91%


Analysis of Results

Computer Support Specialist - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1

Criterion 4.1. The business unit must have an outcomes assessment process for each program, correlated with initial assessment, measuring student achievement of stated learning goals in general To demonstrate compliance with this criterion:

Figure 4.1

135 140 145 150 155


MFT Knowledge of

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


TSA3 -‐ Support computer networks10-‐154-‐157 058050 IT:Support: Advanced ProjectsDirect, Indirect, Formative, Summative Average of three years is 85.91 N/A N/A 84% 83% 91%

TSA4 -‐ Provide end user support10-‐154-‐157 058050 IT:Support: Advanced ProjectsDirect, Indirect, Formative, Summative Average of three years is 85.91 N/A N/A 84% 83% 91%

TSA5 -‐ Solve information technology problems

10-‐154-‐150 055260 IT:Support:Hardware-‐IntroDirect, Indirect, Formative, Summative Average of three years is 71.19 N/A N/A 71% 68% 74%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


TSA6 -‐ Demonstrate customer service skill as an IT professional


Develop attractive and effective slide shows using PowerPoint presentation software.


Develop professional letters and reports using Word document processing software.


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Develop professional and user-‐friendly spreadsheets using Excel spreadsheet software.

10-‐154-‐171 054766 IT: Support: IntegrationDirect Average of three years is 71.03 Success rate increased. Curriculum modified. 53% 80% 80%

Develop business applications which integrate and share different types of files or objects.


Automate application software operations via macros and VBA programming techniques.


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Develop relational database applications using database management software.

10-‐152-‐184 IT:Web:Programing-‐SQLDirect, Formative, Summative Average of three years is 85.61 Success rate increased.

Introduced diverse learning into the classroom. 80% 88% 88%

Design a normalized database.10-‐152-‐184 IT:Web:Programing-‐SQLDirect, Formative, Summative Average of three years is 85.61 Success rate increased.

Introduced diverse learning into the classroom. 80% 88% 88%

Develop attractive and effective Web pages using HTML coding techniques.

10-‐152-‐185 Website CodingDirect, Formative, Summative Average of three years is 69.2 N/A N/A 69% 63% 75%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Develop functional Web pages that automate operations using Java Script programming techniques.

10-‐152-‐185 Website CodingDirect, Formative, Summative Average of three years is 69.2 N/A N/A 69% 63% 75%

Install, configure, and maintain computer hardware and peripherals.


Troubleshoot and repair computer hardware and operating systems problems.


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Develop computer programs to perform common business functions using the Visual BASIC programming language.

10-152-163 055262 IT:Program:Visual BasicDirect, Formative, Summative Average of three years is 61.06 N/A Curriculum modified. 59% 68% 57%

Perform basic computer system functions and operations using the command line and shell scripts.

10-‐154-‐153 058049 IT:Support:Op Systems/Data ComDirect, Formative, Summative Average of three years is 78.81 Success rate decresed. Curriculum modifiation in progress. 89% 75% 72%

Configure and administer common microcomputer operating systems.


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Automate Windows operations using common operating system scripting languages.

10-‐154-‐153 058049 IT:Support:Op Systems/Data ComDirect, Formative, Summative Average of three years is 78.81 Success rate decresed. Curriculum modifiation in progress. 89% 75% 72%

Perform common help desk and end-‐user support functions using current technologies and protocols.

10-‐154-‐160 054765 IT:Support:Software-‐IntroDirect, Formative, Summative Average of three years is 62.06 Success rate increased. Curriculum modified. 58% 61% 67%

Plan and conduct computer training sessions using appropriate technologies and delivery methods.

10-‐107-‐195 050023 IT:TrainingDirect, Indirect, Formative Average of three years is 87.91 Success rate increased. Curriculum modified. 79% 95% 90%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Develop effective lesson plans, training materials, and assessment tools to support technical presentations.

10-‐107-‐195 050023 IT:TrainingDirect, Indirect, Formative Average of three years is 87.91 Success rate increased. Curriculum modified. 79% 95% 90%

Develop technical documentation and "help" resources to support the use of computer facilities and services.


Apply job seeking skills to secure employment in the computer field.

10-‐154-‐199 057499 IT:Support: Career Exp (Intern Practicum)Indirect, Summative, Internal Average of three years is 81.09 N/A N/A 79% 80% 84%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014



Areas of Success Analysis and Actions Taken Results of Actions Taken /during the following year/






2012 2013 2014At least 75% of students will demonstrate proficiency in job skills by scoring 90% on the internship evaluation





TSA1 -‐ Apply the principles of design to develop strategic marketing and communication products and services

10-‐111-‐121 021269 Graphic Design 2, Summative internal assessment Began reporting 5/2015 None None

TSA2 -‐ Demonstrate proficiency in the use of design software, tools and technology

10-‐111-‐121 021269 Graphic Design 210-‐111-‐143 058726 Graphic Reproduction-‐A, Summative internal assessment Began reporting 5/2015 None None


Analysis of Results

Design & Graphic Technology - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1


Definitions: A student learning outcome is one Figure 4.1

135 140 145 150 155 Fall 2005 Fall 2007

Score

MFT Knowledge of

TSA3 -‐ Implement creative solutions from concept through completion using a formal process

10-‐111-‐121 021269 Graphic Design 210-‐111-‐165 058851 Typography, Summative internal assessment Began reporting 5/2015 None None

TSA4 -‐ Apply effective legal and ethical business practices and project management skills


TSA5 -‐ Communicate artwork rationale in formal and informal settings


Conduct integrated marketing plan.

10-‐104-‐107 Marketing Comm-‐Integrated, Formative and Summative internal assessment Average course succes rate: 82.03%

QRP feedback presents marketing being a fundamental aspect in design strategies.

Provide more opportunities to allow students to provide feedback to their design solutions based on client needs. 79% 82% 85%

50%

60%

70%

80%

90%

100%

2012 2013 2014


Implement promotional strategies.

10-‐111-‐121 021269 Graphic Design 2, Formative and Summative internal assessment Average course succes rate: 92.74%

Students need to focus on presentation of their work to industry and clients

Increased awareness and opportunities to prepare portfolio presenataions. 89% 92% 97%

Create and design for print/web.

10-‐111-‐121 021269 Graphic Design 20-‐111-‐125 021273 Graphic Reproduction T10-‐111-‐143 058726 Graphic Reproduction-‐A, Formative and Summative internal assessment Average course succes rate: 92.74%



Assemble and manage a design portfolio.




Perform electronic prepress operations.

0-‐111-‐125 021273 Graphic Reproduction 10-‐111-‐143 058726 Graphic Reproduction-‐Adv, Formative and Summative internal assessment Average course succes rate: 89.24%

Students need to increase file management and advanced file structures

Utilize software and hardware to provide results of correct file structure. 84% 90% 94%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Operate printing equipment.

10-‐204-‐111 Digital Publishing Operations, Formative and Summative internal assessment Average course succes rate: 88.89%

Students awareness of files and design considerations for the print industry is increasing

Increase project requirements to more appropriately match the needs of industry and industry standards. 92% 83% 92%

Manage color separations and digital print output.

10-‐204-‐111 Digital Publishing Operations, Formative and Summative internal assessment Average course succes rate: 88.89%



Perform digital publishing operations.

10-204-111 Digital Publishing Operations, Formative and Summative internal assessment Average course succes rate: 88.89%



Implement typography strategies.




50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Design web pages.

10-‐111-‐110 Macintosh Image Editing Adv., Formative and Summative internal assessment Average course succes rate: 81.88%

Students need to be able to utilize complex design techniques and larger files with efficency

Adjsut the difficulty level of projects to help foster student growth and experience. 76% 83% 87%

Complete 144 hours of internship work experience in the field.

10-‐111-‐199 057458 Des/Graphic Career Exp, Formative and Summative internal assessment Average course succes rate: 90.74%

Students need to listen better and ask more appropriate questions and do a better job of self assessing and management.

Increase opportunities for students to expereince industry and devleop necessary skills for the workplace. 90% 95% 87%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014















2012 2013 2014

Digital Media TechnologyTSA1 - Apply the principles of design and storytelling to develop media products and services

10-206-199 Digital Media Internship Practicum, Portfolio Review (Direct, Summative, Internal) Began reporting 6/2014 None None

TSA2 - Demonstrate proficiency in the use of media software, tools and technology


TSA3 - Implement creative solutions from concept through completion


TSA4 - Communicate creative rationale in formal and informal settings


TSA5 - Implement project management skills to meet customer and market demands


TSA6 - Apply effective and ethical business practices


Create design for digital media.

10-206-175 Motion Graphics for Video Adv, 10-206-199 Digital Media Internship Practicum (Formative internal assessment) Began reporting 2014

Employers indicated more training was needed in motion graphics so 206-‐175 course was developed.

Video assessments now require a design component to showcase skills in motion graphics for video


Analysis of Results

Digital Media Technology - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1



135

140

145

150

155

0 0 0 0

Score


0%

50%

100%

2012 2013 2014


Perform internet broadcasting.

10-206-108 Internet Broadcasting Adv (Formative internal assessment)

Production value increased in 2014 when students became responsible for all areas of production rather than instructor.

Students publish productions weekly in order to understand the marketing component of internet broadcasting.

Implement marketing component into course to increase internet broadcasting performance.


Assemble a digital media portfolio.

10-206-199 Digital Media Internship Practicum, Portfolio Review (Direct, Summative, Internal) Average course success rate is 86%

Student portfolios are not to industry standards when entering 206-‐199.

Portfolios are now created in 206-‐107 course in the first semester and developed over time in program with semi-‐annual reviews of portfolio.


Produce animation for video.

10-206-175 Motion Graphics for Video Adv,10-206-199 Digital Media Internship Practicum (Formative, internal assessment) Began reporting 2014

Employers indicated more training was needed in motion graphics so 206-‐175 course was developed.

Video assessments now require a design component to showcase skills in motion graphics for video

Course Success Rates 2012-‐2014 n/a n/a 95%

Create interactive digital interfaces.

10-206-199 Digital Media Internship Practicum, Portfolio Review (Direct, Summative, Internal) Average course success rate is 86%

In 2013, faculty determinded students needed a higher quality portfolio with interactive interfaces.

Portfolios are now created in 206-‐107 course in the first semester and digital interfaces are now required for portfolio review in 206-‐199 course.


Operate digital media studio.

10-206-185 Video Editing Adv, 10-206-199 Digital Media Internship Practicum (Formative, internal assessment)

Course success rate increased after implementation of semester project

In 2013, faculty determined that more group work was needed to increase understanding of studio operations.

Semester long group project was introduced in 2013 with rotating team tasks.


70%

80%

90%

100%

2012 2013 2014


0%

50%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


Interface digital media into web sites.

10-206-108 Internet Broadcasting Adv, 10-206-199 Digital Media Internship Practicum (Summative internal presentation)

Course success rate increased after implementation of marketing component

In 2012, faculty determined that students needed a better understanding of podcast publishing

In 2013, a marketing component was implemented into to increase web site skills


Set the motion effects to 2D graphic designs.

10-206-175 Motion Graphics for Video Adv,10-206-199 Digital Media Internship Practicum (Formative, internal assessment)

206-‐175 course was developed in the 2012-‐2013 year

Employers indicated the need for training in After Effects in addition to Motion software

After Effects is now taught in 206-‐175 to increase skill level in motion effects


Write scripts.

10-206-178 Film/Broadcast Scriptwriting, 10-206-180 Film/Broadcast Preproduction (Formative, internal assessment) Average course success rate is 76%

In 2013, faculty decided the rigor of 206-‐178 was too much for first semester. Students were also needed a higher quality media script.

Curriculum was modified in 2013 and more time is spent on media script writing at the beginning of the semester with movie script writing following. Projects were adjusted in 206-‐180 to ladder from 206-‐178 projects


Conduct multi-track recording sessions.

10-206-101 Soundtracks and Music, 10-206-199 Digital Media Internship Practicum (Formative, internal assessment)

Course success rate increased following curriculum adjustments in 2013 None None


Compose audio scoring for video.

10-206-102 Soundtracks and Music (Formative internal assessment)

Course success rate increased following curriculum adjustments in 2013 None None


0%

50%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


Conduct live audio recording for video.

10-206-120 Music Production-Logic Studio, 10-206-199 Digital Media Internship Practicum (Formative, internal assessment)

Course success rate continues to increase following curriculum adjustments

In 2012, faculty determined that program students needed more knowledge of video for audio rather than music production for video

Course curriculum was changed to focus on live audio recording with video.


Compose/edit/image both still and motion photography.

10-206-175 Motion Graphics for Video Adv,10-206-199 Digital Media Internship Practicum (Formative, internal assessment) Began reporting 2014 None None

Course Success Rates 2012-‐2014 n/a n/a 95%

0%

50%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014










2012 2013 2014






TSA1 -‐ Create an organizational workforce plan

10-‐116-‐111 059079 Employee Recruitment /( Direct/Formative/Summative) Data only observed for 2014 None None 75%

TSA2 -‐ Develop training programs

10-‐116-‐114 059082 Training for Organizations( Direct/Formative/Summative) Data only observed for 2014 None None 60%


Analysis of Results

Human Resources - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1



135 140 145 150 155


MFT Knowledge of

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


TSA3 -‐ Examine organizational total rewards programs

10-‐116-‐112 059080 Compensation/Benefits ( Direct/Formative/Summative) Data only observed for 2014 None None 84%

TSA4 -‐ Incorporate employment law into business practices

10-‐116-‐115 059073 Legal Issues & Compliance( Direct/Formative/Summative) Data only observed for 2014 None None 100%

TSA5 -‐ Facilitate effective employee relations

10-‐116-‐113 059081 Labor Relations & Negotiations( Direct/Formative/Summative) Data only observed for 2014 None None 95%

Define and describe the functions of human resource management and employee relations to include policies, complaints, and harassment issues.


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Administer human resource functions through technology and human resource information systems (HRIS).

10-‐116-‐199 059136 Human Res Career Experience( Direct/Formative/Summative) Data only observed for 2014 None None 100%

Develop and prepare reports necessary to carry out the functions of the human resource department.

10-‐116-‐199 059136 Human Res Career Experience( Direct/Formative/Summative) Data only observed for 2014 None None 100%

Provide assistance for the recruitment and retention of employees.

10-‐116-‐111 059079 Employee Recruitment /( Direct/Formative/Summative) Data only observed for 2014 None None 75%

Manage the interpretation and application of established human resource policies.


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Develop and evaluate effective training programs.

10-‐116-‐114 059082 Training for Organizations( Direct/Formative/Summative) Data only observed for 2014 None None 60%

Utilize a variety of compensation and benefit criteria.

10-‐116-‐112 059080 Compensation/Benefits ( Direct/Formative/Summative) Data only observed for 2014 None None 84%

Utilize ethical and legal standards in human resource decision making.


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014










2012 2013 2014






TSA1 -‐ Utilize quality strategies and tactics

10-‐196-‐192 21657 Managing-‐Quality (Direct/Formative) Average course success rate is 88.48%

Employers requested increased knowledge of quality management skills Rigor of the course was increased. 97% 88% 81%


Analysis of Results

Leadership Development - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1


Definitions: A student learning outcome is one that measures a specific competency attainment. Examples of a direct assessment (evidence) of student learning attainment that might be used include: capstone performance, third-party examination, faculty-designed examination, professional performance, licensure examination). Direct - Assessing student performance by examining samples of student workIndirect - Assessing indicators other than student work such as getting feedback from the student or other persons who may provide relevant information.Formative – An assessment conducted during the student’s education.Summative – An assessment conducted at the end of the student’s education.Internal – An assessment instrument that was developed within the business unit.External – An assessment instrument that was developed outside the business unit. Figure 4.1

135 140 145 150 155


MFT Knowledge of

50%

60%

70%

80%

90%

100%

2012 2013 2014


TSA2 -‐ Apply effective leadership skills

10-‐196-‐134 053852 Legal Issues-‐Supervisors( Direct/Formative) Average course success rate is 88.87%

Part time instructors for majority of offerings. Mentoring of Part-‐Time faculty. 87% 95% 85%

TSA3 -‐ Apply Human Resource policies and procedures

10-‐196-‐193 021658 Human Resource Management( Direct/Formative/Summative) Average course success rate is 83.11%

Consistent trends observed. Higher success rate in accelerated or online options.

Elimination of 15 week course offering for 2016 83% 88% 82%

TSA4 -‐ Perform supervisory management functions to achieve organizational objectives

10-‐196-‐134 053852 Legal Issues-‐Supervisors( Direct/Formative/Summative) Average course success rate is 88.87%


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Demonstrate effective leadership skills.

10-‐196-‐190 021655 Leadership Development( Direct/Formative/Summative) Average course success rate is 83.87%

The leadership course is now looked at as the signature course of the curriculum in leadership develepment.

Improved summative and formative assessments and an increase in attention to journal rubrics increased the rigors of this class. 84% 93% 77%

Practice ethical leadership.10-‐196-‐199 021664 Business Ethics( Direct/Formative/Summative) Average course success rate is 90.29%


Perform in team environments.10-‐196-‐189 021654 Team Building/Problem ( Direct/Formative/Summative) Average course success rate is 87.14%

Quantitative and qualitative results show it is becoming a favorite among program students

Implementing a service learning component to this class and engaging teams in taking on and solving community problems has improved student engagement and success. 82% 87% 92%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Facilitate effective meetings.

10-‐196-‐101 059676 Leadership Development Capstone( Direct/indirect/Formative/Summative) Average course success rate is 88.99%

Student success by ethnicity revealed that some minority groups struggled with this capstone format

We have established a project oriented mentoring program for our capstone students (for those who want it) and oriented specifically to improving success among ethnic minorities. 86% 81% 100%

Value diversity.10-‐196-‐169 021636 Diversity in the Workplace(Direct/ Formative/Summative) Average course success rate is 89.11%

Students in this geographical area have demonstrated very low exposure to ethnic diversity. They were not, however, short of opinions about it

We have flipped the classroom. Students are now required to read the chapters and complete the learning plans assessments, but during class trips are taken to expose students to real ethnic diversity 85% 91% 92%

Demonstrate workplace communication skills.




50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014



10-‐101-‐184 053872 Business Finance/Budge( Direct/Formative/Summative) Average course success rate is 86.82%

Class taught in different program area. Meet with program instructor. 84% 84% 93%

Utilize performance management techniques.




Apply project management skills.

10-‐196-‐188 053853 Project Management Fundamentals( Direct/Formative/Summative) Average course success rate is 92.79%

Class success rate has increased from 2013 to 2014.

Blackboard shells are now created with examples of project management tools. 92% 86% 100%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Demonstrate professionalism in management of time, stress and assertiveness.

10-‐196-‐164 021631 Supervisors-‐Personal Skills( Direct/Formative/Summative) Average course success rate is 86.66%

Course shared by multiple programs resulting in some difference in student base.

Improved and Organized the On-‐line mode of delivery. 89% 82% 89%

Advocate for organizational change.

10-‐196-‐101 059676 Leadership Development Capstone( Direct/Formative/Summative) Average course success rate is 88.99%

Student success by ethnicity revealed that some minority groups struggled with this capstone format

We have established a project oriented mentoring program for our capstone students (for those who want it) and oriented specifically to improving success among ethnic minorities. 86% 81% 100%

Apply continuous improvement processes.

10-‐196-‐145 055835 Workplace Innovation( Formative/Summative) Average course success rate is 88.48%

Students are encouraged to discern between an idea and a real business opportunity. This has made the course more rigorous.

This means that students are now encouraged to demonstrate financial feasibility as well as innovation. This has made the class more challenging. 97% 88% 81%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Affect workplace safety positively.10-‐196-‐136 021608 Safety in the Workplace( Direct/Formative/Summative) Average course success rate is 80.78%

Lack of community partners for Safety Audits has affected course success. Students will be grouped into projects 86% 83% 73%

Apply current legal workplace standards.

10-‐196-‐134 053852 Legal Issues-‐Supervisors( Direct/Formative/Summative) Average course success rate is 88.87%


Demonstrate innovative and creative thinking.

10-‐196-‐145 055835 Workplace Innovation( Direct/Formative/Summative) Average course success rate is 87.55%

Students are encouraged to discern between an idea and a real business opportunity. This has made the course more rigorous.

This means that students are now encouraged to demonstrate financial feasibility as well as innovation. This has made the class more challenging. 83% 88% 92%

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014










2012 2013 2014






TSA1 -‐ Develop strategies to anticipate and satisfy market needs

10-‐104-‐183 058063 Personal Brand-‐ Portfo (summative, direct)

Course created and began reporting FY13. We exceed College course success rates and are in compliance with WTCS competencies.

The Development course as the point of program evaluation is successful.

Added roleplay/mock interview component as wel las written answers component to supplement the in-‐person interview. 83% 100%


Analysis of Results

Marketing - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1


Definitions: A student learning outcome is one that measures a specific competency attainment. Examples of a direct assessment (evidence) of student learning attainment that might be used include: capstone performance, third-party examination, faculty-designed examination, professional performance, licensure examination). Direct - Assessing student performance by examining samples of student workIndirect - Assessing indicators other than student work such as getting feedback from the student or other persons who may provide relevant information.Formative – An assessment conducted during the student’s education.Summative – An assessment conducted at the end of the student’s education.Internal – An assessment instrument that was developed within the business unit.External – An assessment instrument that was developed outside the business unit.Comparative – Compare results between classes, between online and on ground classes, Between professors, between programs, between campuses, or compare to external results such as results from the U.S. Department of Education Research and Statistics, or results from a vendor providing comparable data.

Figure 4.1

135 140 145 150 155


MFT Knowledge of

50%

60%

70%

80%

90%

100%

2012 2013 2014


TSA2 -‐ Promote products, services, images, and/or ideas to achieve a desired outcome





TSA3 -‐ Evaluate information through the market research process to make business decisions





TSA4 -‐ Prepare selling strategies10-‐104-‐183 058063 Personal Brand-‐ Portfo (summative, direct)




50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014















2012 2013 2014

Demonstrate effective leadership skills.

10-196-189 021654 Team Building/Prob Solving (Direct/formative/Summative) Average course success rate is 87.14%


Implementing a service learning component to this class and engaging teams in taking on and solving community problems has improved student engagement and success.


Perform in team environments.10-‐196-‐189 021654 Team Building/Problem ( Direct/Formative/Summative) Average course success rate is 87.14%




Value diversity.10-196-189 021654 Team Building/Prob Solving (Direct/formative/Summative) Average course success rate is 87.14%




Analysis of Results

Manufacturing Operations Mngmt - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1



135

140

145

150

155

0 0 0 0

Score


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


Demonstrate workplace communication skills.

10-‐196-‐134 053852 Legal Issues-‐Superviso 10-‐196-‐164 021631 Supervisors-‐Personal Skills(Direct/formative/Summative) Average course success rate is 86.66%

Course shared by multiple programs resulting in some difference in student base.

Improved and Organized the On-‐line mode of delivery.



10-‐101-‐106 056082 Accounting for non Accountants(Direct/formative/Summative) Average course success rate is 74.32%

Class taught in different program area.

Meet with program instructor to discuss how course is utilized within the new program and adjust curriculum if needed to meet program outcomes.


Utilize performance management techniques.

10-196-190 021655 Leadership Development(Direct/formative/Summative) Average course success rate is 84.67%


Improved summative and formative assessments and an increase in attention to journal rubrics increased the rigors of this class.


Apply project management skills.

10-196-188 053853 Project Mgmt Fundamentals(Direct/formative/Summative) Average course success rate is 92.79%

Class success rate has increased from 2013 to 2014.

Blackboard shells are now created with examples of project management tools.


Apply continuous improvement processes.

10-196-105 021426 Lean Operations Management(Direct/formative/Summative) Average course success rate is 75.39%


Meet with program instructor to discuss how course is utilized within the new program and adjust curriculum if needed to meet program outcomes


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


Affect workplace safety positively.

10-‐196-‐136 021608 Safety in the Workplace(Direct/formative/Summative) Average course success rate is 80.78%

Lack of community partners for Safety Audits has affected course success. Students will be grouped into projects


Monitor customer service, quality, and cost performance.





Demonstrate knowledge of the application of supply chain management concepts.





Understand the overall operation and control of machines.

10-664-102 054696 Automation 3: PLC(Direct/formative/Summative) Average course success rate is 84.37%




Apply electrical skills to troubleshoot control and operator panels.





60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


60% 70% 80% 90%

100%

2012 2013 2014


Apply programming languages to the control of single programmable controllers and industrial networks.





60%

80%

100%

2012 2013 2014









What is your goal? (Indicate type of instrument) direct, formative, internal, comparitive 2012 2013 2014






TSA1 -‐ Implement computer networks10-‐150-‐170 055271 IT:Network:Capstone (summative, direct)

Course completion rate of 100%

Emphasis on retaining classroom artifacts from previous semesters

Continue to stress importance of early courses in program. 65% 45% 84%

TSA2 -‐ Implement client systems10-‐150-‐170 055271 IT:Network:Capstone (summative, direct)





Analysis of Results

Network Support Specialist - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1

Criterion 4.1. The business unit must have an outcomes assessment process for each program, correlated with initial assessment, measuring student achievement of stated learning goals in general education and in To demonstrate compliance with this criterion:

Definitions: A student learning outcome is one that measures a Figure 4.1

135 140 145 150 155


MFT Knowledge of

40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


TSA3 -‐ Implement server operating systems10-‐150-‐170 055271 IT:Network:Capstone (summative, direct)




TSA4 -‐ Implement network security components10-‐150-‐170 055271 IT:Network:Capstone (summative, direct)




TSA5 -‐ Develop technical documentation10-‐150-‐170 055271 IT:Network:Capstone (summative, direct)




40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


TSA6 -‐ Troubleshoot network systems10-‐150-‐170 055271 IT:Network:Capstone (summative, direct)




Design a local area network (LAN) per specifications.10-‐150-‐170 055271 IT:Network:Capstone (summative, direct)




Construct a local area network using the required physical components.

10-‐150-‐170 055271 IT:Network:Capstone (summative, direct)




40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


Install network hardware including interface cards and cabling.

10-150-163 021029 IT:Network:Cisco 1 10-154-150 055260 IT:Support:Hardware-Intro (summative, direct)

Course completion rate of 78.49%

Decreased enrollment skews the results

Encourage student to seek help from academic coach 83% 82% 86%

Create effective user environments using Microsoft and UNIX/LINUX operating systems.

10-‐150-‐157 021023 IT:Network:Linux 1 10-‐150-‐158 021023 IT:Network:Linux 210-‐150-‐197 021023 IT:Network:Linux 310-‐150-‐187 021031 IT:Network:Microsoft Server 2 (summative, direct)


Decreased enrollment skews the results Course reconstructed. 74% 89% 93%

Install and configure network and desktop operating system software.

10-‐150-‐157 021023 IT:Network:Linux 1 10-‐150-‐158 021023 IT:Network:Linux 210-‐150-‐197 021023 IT:Network:Linux 310-‐150-‐175 060131 IT:Network:Network Essentials10-‐150-‐187 021031 IT:Network:Microsoft Server 210-‐150-‐190 021031 IT:Network:Microsoft Server 310-‐150-‐183 060140 IT:Network: Virtualization 110-‐150-‐170 055271 IT:Network:Capstone (summative, direct)



40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


Install and configure application software.

10-150-197 058120 IT:Network:Linux 310-150-175 060131 IT:Network:Network Essentials10-150-187 021031 IT:Network:Microsoft Server 210-150-190 021031 IT:Network:Microsoft Server 3 (summative, direct)



Design, implement, and maintain a secure network environment.

10-150-145 054105 IT:Network:Security Fund10-150-170 055271 IT:Network:Capstone (summative, direct)


Statistically insignificantEncourage student to seek help from academic coach 60% 56% 68%

Exercise structured problem solving techniques.

10-‐150-‐145 054105 IT:Network:Security Fund10-‐150-‐157 021023 IT:Network:Linux 1 10-‐150-‐158 021023 IT:Network:Linux 210-‐150-‐163 021029 IT:Network:Cisco 1 10-‐150-‐165 021031 IT:Network:Microsoft Server 110-‐150-‐187 021031 IT:Network:Microsoft Server 210-‐150-‐190 021031 IT:Network:Microsoft Server 310-‐150-‐168 021034 IT:Network: Cisco 210-‐150-‐178 060143 IT:Network:Cisco 310-‐150-‐179 060144 IT:Network:Cisco 410-‐150-‐170 055271 IT:Network:Capstone10-‐150-‐197 058120 IT:Network:Linux 310-‐150-‐199 057498 IT:Network: Career Experience10-‐150-‐183 060140 IT:Network: Virtualization 1




40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


Develop technical documentation for network configuration and security.

10-‐150-‐187 021031 IT:Network:Microsoft Server 210-‐150-‐190 021031 IT:Network:Microsoft Server 310-‐150-‐145 054105 IT:Network:Security Fund (summative, direct)



Communicate technical information effectively.10-‐150-‐145 054105 IT:Network:Security Fund (summative, direct)



Assess the impact of emerging technologies.10-‐150-‐190 021031 IT:Network:Microsoft Server 3 (summative, direct)

Course completion rate of 100%(course renamed from Microsoft Apps)

Rearrangement of course material Course reconstructed. 74% 92% 100%

40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


Maintain microcomputer hardware and peripherals.10-‐154-‐150 055260 IT:Support:Hardware-‐Intro (summative, direct)




Implement and configure wide area network (WAN) services.10-‐150-‐179 060144 IT:Network:Cisco 4 (summative, direct)

Course completion rate of 75.83%(material covered in Cisco 3 in 2012)

Statistically insignificant Course reconstructed. 76% 76% 75%

40%

50%

60%

70%

80%

90%

100%

2012 2013 2014


40%

50%

60%

70%

80%

90%

100%

2012 2013 2014






Competency Do not use grades. What are your current results? What did you learn from the results?



2012 2013 2014






TSA1 -‐ Apply ethical principles in a legal environment

10-‐110-‐199 057456 Paralegal Career Exper (Direct, Summative) Began reporting 8/2015 None None

TSA2 -‐ Process legal documents

10-‐110-‐175 056284 Legal Computer Applica10-‐110-‐199 057456 Paralegal Career Exper 10110102 Civil Lit 1 (Formative, Direct, Summative) Began reporting 8/2015 None None

TSA3 -‐ Perform legal research

10-‐110-‐104 021237 Legal Research10-‐110-‐199 057456 Paralegal Career Exper (Formative, Direct, Summative) Began reporting 8/2015 None None

TSA4 -‐ Apply critical thinking skills to address legal issues

10-‐110-‐105 021238 Legal Writing10-‐110-‐199 057456 Paralegal Career Exper (Formative, Direct, Summative) Began reporting 8/2015 None None

TSA5 -‐ Demonstrate professionalism in a legal environment

10-‐110-‐199 057456 Paralegal Career Exper 10110103 Civil Lit 2 (Formative, Direct, Summative) Began reporting 8/2015 None None

Apply ethical principles in a legal environment

10-‐110-‐199 057456 Paralegal Career Exper (Direct, Summative)

Average Course Success Rate is 74.89% Course name change in 2015; prior courses were Paralegal Internship Practicum and Paralegal Field Study

Paralegal Career Experience Course is a significant change from Paralegal Internship Practicum and Paralegal Field Research courses, with completely new assessment documentation. Course Success Rate is anticipated to increase

Portfolio is created requiring specific examples of student work among various courses and in the Career Experience course. Students are also required to write a Paralegal Program Outcomes Paper detailing how their experiences throughout the entire Paralegal Program Curriculum have helped them attain the TSA goals. 76% 71% 78%


Analysis of Results

Paralegal - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1

Criterion 4.1. The business unit must have an outcomes assessment process for each program, correlated with initial assessment, measuring student achievement of stated learning goals in To demonstrate compliance with this criterion:

Definitions: A student learning outcome is Figure 4.1

135 140 145 150 155


MFT Knowledge of

50%

60%

70%

80%

90%

100%

2012 2013 2014


Process legal documents10-‐110-‐199 057456 Paralegal Career Exper (Formative, Direct, Summative)




Perform legal research10-‐110-‐199 057456 Paralegal Career Exper (Formative, Direct)




Apply critical thinking skills to address legal issues

10-‐110-‐199 057456 Paralegal Career Exper (Direct, Summative)




Demonstrate professionalism in a legal environment

10-‐110-‐199 057456 Paralegal Career Exper (Direct, Formative, Summative)




50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014






Competency Do not use grades. What are your current results? What did you learn from the results?



2012 2013 2014






TSA1 -‐ Design software systems 10-152-150 059924 IT:Program:Systems Ana Began Reporting Fall 2015 None NoneTSA2 -‐ Integrate database technologies 10-152-153 059926 IT:Program:Team Softwa Began Reporting Fall 2015 None NoneTSA3 -‐ Develop software applications 10-152-153 059926 IT:Program:Team Softwa Began Reporting Fall 2015 None NoneTSA4 -‐ Develop technical documentation 10-152-150 059924 IT:Program:Systems Ana Began Reporting Fall 2015 None NoneDevelop logical problem solving skills that incorporate critical thinking, technical manuals, web resources, and programming utilities. 10-152-141 059923 IT:Program:Part 3 (Jav Began Reporting Fall 2015 None None

Develop software applications that employ object-‐oriented principles and techniques using the C# and Java programming languages. 10-152-142 059927 IT:Program:Part 4 (Jav Began Reporting Spring 2016 None None

Develop, build, and configure dynamic and interactive Web pages using HTML, CSS, JavaScript, and ASP coding techniques.

10-152-185 056345 Website Coding (Formative, Direct, Summative, Internal) Average Course Success Rate: 63.6%

Students are not retaining enough information to complete the assessments succcessfully

Increase hands-‐on practice time, give additional in-‐class examples 69% 63% 75%

Develop and deploy user-‐friendly mobile applications. 10-152-154 059928 IT:Program:Mobile Apps Began Reporting Spring 2016 None None


Analysis of Results

Software Developer - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1

Criterion 4.1. The business unit must have an outcomes assessment process for each program, correlated with initial assessment, measuring student achievement of stated learning goals in To demonstrate compliance with this criterion:

Definitions: A student learning outcome is Figure 4.1

135 140 145 150 155


MFT Knowledge of

50%

60%

70%

80%

90%

100%

2012 2013 2014


Design a normalized database and develop entity relationships.

10-154-125 054272 IT:Web:Database Develop (Formative, Direct, Summative, Internal) Average Course Success Rate: 65.1%

Course material is complex and abstract -‐ student comprehension falls behind material presented

Design additional methods for explaining the material. Give additional hands-‐on practice sessions in and out of class 64% 68% 80%

Develop relational database applications using database management software to code SQL statements and queries.

10-154-125 054272 IT:Web:Database Develop (Formative, Direct, Summative, Internal) Average Course Success Rate: 65.1%

Course material is complex and abstract -‐ student comprehension falls behind material presented

Design additional methods for explaining the material. Give additional hands-‐on practice sessions in and out of class 64% 68% 80%

Develop technical documentation to support the use of software applications. 10-152-153 059926 IT:Program:Team Softwa Began Reporting Fall 2015 None None

Plan and conduct computer training sessions using appropriate training materials, assessment tools, technologies, and delivery methods.

10-107-195 050023 IT:Training (Formative, Direct, Summative, Internal) Average Course Success Rate: 94.1%

Current teaching methods are effective

Continue current teaching methods -‐ evaluate additional variations to keep the class fresh 79% 95% 90%

Communicate effectively and work collaboratively within a software development team. 10-152-153 059926 IT:Program:Team Softwa Began Reporting Fall 2015 None None

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Incorporate best practices of the Agile software development methodology. 10-152-153 059926 IT:Program:Team Softwa Began Reporting Fall 2015 None None

Perform entry-‐level systems analysis and design work to solve business problems. 10-152-150 059924 IT:Program:Systems Ana Began Reporting Fall 2015 None None

Participate in the System Development Life Cycle tasks of an information system from an initial request through implementation using both traditional and object-‐oriented methodologies. 10-152-153 059926 IT:Program:Team Softwa Began Reporting Fall 2015 None None









2012 2013 2014 avg for 2012-‐2014






2012 2013 2014 avg for 2012-‐2014

Compare transportation modes and make decisions that will reflect savings for a company on fuel and oil price changes.

10-‐182-‐160 056365 Global Supply Chain Ma (GSCM) and 10-‐182-‐157 Logistics and SCM , and 10-‐19=82-‐181 SC simualation (formative, direct)

90 % or better pass rates

Students need to understanding of inventory management to balance inventory levels

Teach students inventory carrying costs and transportation costs related to certain transportation modes

100% 90% 85% 91


Analysis of Results

Supply Chain Management - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1


Definitions: A student learning outcome is one that measures a specific competency attainment. Examples of a direct assessment (evidence) of student learning attainment that might be used include: capstone performance, third-party examination, faculty-designed examination, professional performance, licensure examination). Direct - Assessing student performance by examining samples of student workIndirect - Assessing indicators other than student work such as getting feedback from the student or other persons who may provide relevant information.Formative – An assessment conducted during the student’s education.Summative – An assessment conducted at the end of the student’s education.Internal – An assessment instrument that was developed within the business unit.External – An assessment instrument that was developed outside the business unit.Comparative – Compare results between classes, between online and on ground classes, Between professors, between programs, between campuses, or compare to external results such as results from the U.S. Department of Education Research and Statistics, or results from a vendor providing comparable data.

Figure 4.1

135 140 145 150 155


MFT Knowledge of

50%

60%

70%

80%

90%

100%

2012 2013 2014


Plan a product using a manufacturing resource planning process using enterprise resource planning (ERP) implementation best practices.

10182110 Lean Ops and 10182120 ERP. (formative, direct)

80% or better pass rates on assessments

online pass rates are less than face to face class pass rates

incorporated more content in online classes for problem solviing and continuous improvement methods, process desgin, process analysis, process mapping

78% 75% 73% 74-‐88

Provide cost-‐effective requests for transportation services.

10182157 Logistics and SCM and 10182181 SC Simulation (formative, direct)

students apply case studies using SCM technology

Students need to understanding of inventory management to balance inventory levels

Teach students inventory carrying costs and transportation costs

85% 85% 79% 83

Develop a global supply chain management perspective. 10182160 GSCM, (formative, direct)

90% or better pass rates

Students have a hard time learning incoterms in relation to each role of the global supply chain

Break down incoterms and use graphs/charts to teach students which incoterm belongs to which role for a global supply chain

100% 90% 85% 91

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Apply legal and ethical standards.10182157 Logistics and SCM, (formative, direct)

80% or better pass rates problems solving methods are needed

incorporated problem solving methods and resources to research rules and regualations driven by DOT

85% 85% 79% 83

Monitor customer service, quality, and cost performance.

10182199 Internship and 10182181 SC Simulation (summative, external)

Students have to apply 2-3 scenarios before getting the desired outcome from the simulation using SCM software

Selecting certain trucks, DC's and routes

provide additional examples of certain trucks and routes for planning and optimization of scm software

90% 88% 100% 92

Demonstrate knowledge of the application of supply chain management concepts.

10182157 Logistics and SCM, (formative, direct)

90% or better pass rates certain terms are a struggle for students

provide additional examples on how terms are used within SCM

85% 85% 79% 83

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Review and interpret importing and exporting documents and commercial transportation documents for a global supply chain shipment.

10182162 Import and Export, (formative, direct)

90% or better pass ratesexport documents are harder to complete than import documents

incorporated an export compliance project

0% 0% 0% 0

Understand e-‐business logistics and fulfillment with b2b and b2c partners. 10182127 Purchasing, (formative, direct)

80% or better pass rates researching ecommerce b2b is harder than b2c

incorporated research methods for b2b

94% 93% 77% 88

Provide environment sustainability analysis for a role within a supply chain. 10182127 Purchasing, (formative, direct)

80% or better pass rates

students researched information aligned with decreasing transportation costs

incorporated research into decision making for RFP or RFQ

94% 93% 77% 88

50%

60%

70%

80%

90%

100%

2012 2013 2014


50%

60%

70%

80%

90%

100%

2012 2013 2014


Incorporate marketing and financial instruments to describe payment terms with global financial transactions. 10182160 GSCM (formative, direct)

90% or better pass rates students do well with country risk assessments

incorporated country risk assessments into a project

100% 90% 85% 91

50%

60%

70%

80%

90%

100%

2012 2013 2014



Areas of Success Analysis and Actions Taken Results of Actions Taken /during the following year/





What is your goal? (Indicate type of instrument) Formative, Direct, formative, internal, comparitive Fall 2005 Spring 2006 Fall 2007 Spring 2008






71 76 72 79TSA1 -‐ Design software systems * 10-‐152-‐182 056349 IT:Web:Scripting-‐PHP Began reporting Spring 2015 None None 150 150 150 150TSA2 -‐ Integrate database technologies * 10-‐152-‐182 056349 IT:Web:Scripting-‐PHP Began reporting Spring 2015 None NoneTSA3 -‐ Develop software applications * 10-‐152-‐182 056349 IT:Web:Scripting-‐PHP Began reporting Spring 2015 None NoneTSA4 -‐ Develop technical documentation * 10-‐152-‐182 056349 IT:Web:Scripting-‐PHP Began reporting Spring 2015 None None 2012 2013 2014Develop, build, and configure dynamic and interactive websites or applications.

* 10-‐135-‐151 021285 Website Design * 10-‐135-‐155 059172 Web Content Management * 10-‐135-‐185 057541 Web Emerging Technologies * 10-‐152-‐180 056347 IT:Web:Client Script-‐Javascript * 10-‐152-‐182 056349 IT:Web:Scripting-‐PHP * 10-‐152-‐183 057155 IT:Web:Svr Side Script ASP.NET * 10-‐152-‐185 056345 Website Coding (Formative, Direct, Summative, Internal)

CSR is on the rise with an average of 92.5%.

The use of tools like Starfish, required program orientations, and Academic Coaching are successful.

Focus on new versions of PHP language.

89.74 90.91 96.77Produce effective, web-‐optimized graphics and animation.

* 10-‐135-‐151 021285 Website Design * 10-‐135-‐155 059172 Web Content Management * 10-‐135-‐185 057541 Web Emerging Technologies * 10-‐152-‐180 056347 IT:Web:Client Script-‐Javascript * 10-‐152-‐185 056345 Website Coding (Formative, Direct, Summative, Internal)

CSR averages around 85%, with a dip in 2013.

Curriculum modified to include responsive web design (RWD) techniques.

Continue to implement RWD.

86.67 80 88.89


Analysis of Results

Web Development - Standard #4 Measurement, Analysis and Knowledge Management - Figure 4.1


Definitions: A student learning outcome is one Figure 4.1

135 140 145 150 155 Fall 2005 Fall 2007

Score

MFT Knowledge of

86

88

90

92

94

96

98

2012 2013 2014


75

80

85

90

2012 2013 2014


Ensure cross-‐platform and cross-‐browser website usability.

* 10-‐135-‐151 021285 Website Design * 10-‐135-‐155 059172 Web Content Management * 10-‐135-‐185 057541 Web Emerging Technologies * 10-‐152-‐180 056347 IT:Web:Client Script-‐Javascript * 10-‐152-‐185 056345 Website Coding (Formative, Direct, Summative, Internal)

CSR is on the rise with an average of 87.31%

Curriculum modified to include responsive web design techniques and CSS pre-‐processor workflows..

Explore high resolution imagery and implementation in HTML.

80 87.5 94.44Create functional and efficient website navigation.

* 10-‐135-‐151 021285 Website Design * 10-‐135-‐155 059172 Web Content Management * 10-‐135-‐185 057541 Web Emerging Technologies * 10-‐152-‐185 056345 Website Coding (Formative, Direct, Summative, Internal)

CSR is around 85%. 2013 provided a down year, but 2012 and 2014 were bookmark ends.

Curriculum modified to include responsive web design techniques.

Continue to implement RWD.

86.67 80 88.89Create a database design and effective interface to support a web application and a variety of web campaigns.

* 10-‐135-‐155 059172 Web Content Management * 10-‐152-‐182 056349 IT:Web:Scripting-‐PHP * 10-‐152-‐183 057155 IT:Web:Svr Side Script ASP.NET * 10-‐154-‐125 054272 Database Development (Formative, Direct, Summative, Internal)

CSR average is 70.58%. This is trending upwards.

Incorporating more time in class for group collaboration, dedicated Database Development office hours, and Starfish contributed to this increase.

Continue with dedicated office hours and instructor availability for Database Development students.

64.1 68.04 79.61Understand the infrastructure required to support a robust website or application.

* 10-‐150-‐144 056770 IT:Network:Operating System Fundamentals (Formative, Direct, Summative, Internal)

CSR average is 77.41%. This is trending flat.

Change in program requirements yielded different student experiences and expectations.

Provide more formative assessments to help gauge student performance. Continue usage of Academic Coach.

77.27 76 78.95

70

75

80

85

90

95

100

2012 2013 2014


75

80

85

90

2012 2013 2014


0

20

40

60

80

100

2012 2013 2014


74 75 76 77 78 79 80

2012 2013 2014


Understand the importance of and techniques for search engine optimization.

* 10-‐135-‐115 020594 Online Search Strategies * 10-‐135-‐151 021285 Website Design * 10-‐135-‐155 059172 Web Content Management * 10-‐135-‐185 057541 Web Emerging Technologies (Formative, Direct, Summative, Internal)


Textbook edition was becoming outdated. Student research assignments throughout the semester probably found inconsistencies.

New textbook edition adopted immediately upon release.

86.11 70.97 73.17Explore analytical tools available to measure effectiveness of websites and web campaigns.

* 10-‐135-‐180 057540 Web Campaign Management (Formative, Direct, Summative, Internal)


Authentic learning experiences used throughout the course; increased as course continues to run.

Analyze new NWTC website as an authentic service learning project as well as new software for Social Media Aggregation.

80.77 93.33 100Develop an approach to remain current with web development trends.

* 10-‐135-‐185 057541 Web Emerging Technologies (Formative, Direct, Summative, Internal)


Curriculum modified to include responsive web design techniques and CSS pre-‐processor workflows..

Explore high resolution imagery and implementation in HTML.

80 87.5 94.44

0

20

40

60

80

100

2012 2013 2014


0

20

40

60

80

100

2012 2013 2014


70

75

80

85

90

95

100

2012 2013 2014


studentlearningoutcomes assessment:table2 - …€¦ · studentlearningoutcomes assessment: ......

Documents