Mindy Chiat and Reza Venegas | Dec. 2013

U.S. Department of Education

2013 FSA Training Conference for Financial Aid Professionals

StudentAid.gov & NSLDS New User Interface – New Resources for Borrowers

Session 40

What Will We Cover?

• StudentAid.gov & NSLDS New User Interface• Updated Repayment Estimator Tool• Videos/Infographics for Borrowers

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Focus on BorrowersAbout one out of five (19%) of the nation’s households owed student debt in 2010, more than double the share two decades earlier and a

significant rise from the 15% that owed such debt in 2007, just prior to the onset of the Great Recession. 

-Pew Report, 2012

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Focus on Digital Engagement• Consolidating and updating websites• Offering mobile/tablet views• Engaging through social media

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Other Drivers

• Digital Government Strategy• Executive Order 13571• Customer Feedback

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“You have all kinds of information on hypothetical repayment situations, but I

can't find info on the specifics of my loan -- how much I owe, where to direct payment, etc.”

– Site Survey Response

“You have all kinds of information on hypothetical repayment situations, but I

can't find info on the specifics of my loan -- how much I owe, where to direct payment, etc.”

– Site Survey Response

StudentAid.gov Today

Released July 2012•Informational content for students on FSA programs•Mobile-optimized •Consolidated 5 FSA websites•Receiving close to 100,000 daily visitors, 20% via mobile

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NSLDS.ed.gov TodayStudent Access •Displays loan, grant, overpayment information•Contact information for loan servicers•Update address, enrollment, authorization•TEACH Exit Counseling

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StudentAid.gov & NSLDS Interface

Display NSLDS Student Access Data within StudentAid.gov•My Student Aid Summary•Loan Detail•Grant Detail•Overpayment Detail•Access to Other Sites•Data Download

Not Included in Release 1 (Must log onto NSLDS.ed.gov):•Update address, enrollment, authorization•Professional access•TEACH Exit Counseling

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Walk Through: Site Log In

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Access to Other Sites

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Homepage

• Alerts• Data Download• Loan Summary• Grant Summary• Overpayment

Summary

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Homepage Graph View

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Detail Page

• Loan Detail• Grant Detail• Overpayment Detail

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Things to Know

• Scheduled March 2014 release• NSLDS.ed.gov will still be accessible• Customer service through Federal Student Aid

Information Center (1-800-4-FEDAID)• Communications planned

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Expected Benefits

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Improved Customer Experience

Streamlined Internal Processes

Improved Financial Literacy and

Decision-Making

Cost Savings: $1.5M to date

Repayment Estimator Today

Available on StudentLoans.gov•For current borrowers•Uses NSLDS information•Shows repayment plan options and amounts

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Repayment Estimator Soon

Available through StudentAid.gov•For users with or without loans•Spanish version•Mobile-optimized•Updated design

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Repayment Estimator Walkthrough

Enter:•Loans•Tax Filing Status•Income

See:•Repayment Plans

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Use Average Loan Balances

IPEDS Data used to show average balances at different types of schools

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Repayment Estimator Full View

Scheduled December 2013 Release

Communications planned

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Videos for BorrowersHow to Manage Your Student Loans

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Videos

Topics: Responsible Borrowing

Repayment: What to Expect

How to Manage Your Student Loans

StudentAid.gov/resources (*All videos available with Spanish captioning)

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Infographics

Current Topics:

Types of Federal Student Aid

Eligibility

Financial Aid Process

Parent’s Information

Coming Soon:

Repayment Plan Overview

Income-Driven Repayment Plans

(*All available in Spanish)

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Borrower Communications

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Campaign target outcomes:•Improve awareness of income-driven repayment plans•Reduce borrower delinquency and default

Repayment Promotion E-mail Campaign•Targets specific groups of at-risk borrowers •Distribution began in November and runs 6 weeks•Reaching 3.5 million borrowers

What We’re Planning to do Next

• Adding additional NSLDS Student Access Functionality and 150% Loan Subsidy Limit

• Continuing to consolidate and update websites• Creating more videos/infographics

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What Would You Like Us to do Next?

• Suggestions for website development/digital engagement• Suggestions for additional resources for borrowers

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QUESTIONS?

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