Student Weekly Report

Student Name: Ms.Wanida Phoothongkan

Student ID: 52623433019

Major: Tourism Industry

Name of Host: Exotissimo Travel (Thailand) Ltd.

Department: Inbound Reservation (4, English Speaking Guide and Asian Market)

Supervisor: Krit Nipamanee (Mr) Senior Reservation Supervisor

Duration (Month): 2 April – 25 May 2012 (The sixth week: 7 – 13 May)

Duration of Working Hours: 8.30 – 17.30 Hrs.

Activities and Work assignments

Activities

I studied about the product pricing plan 2013 of a company. It included the new

products in many destination countries of the company and their prices such as

products of Cambodia, Thailand, Myanmar and Laos.

I studied about a product survey of the company which showed all customers’

comments about the accommodation, tour, guide, meal and transportation services

provided by the company and the local suppliers who co-worked with the

company.

I studied about travel product elements of the company.

I studied about how to compose the proposal itineraries and learned more about

virtuosos.

I studied about the package tours in Thailand and other destination countries that

provided by company.

I studied about the contracts that hotels made with the company. Moreover, I also

could study about the hotels tariff, promotions, room types, policies and any

conditions of the hotels.

I studied about how to cancel the bookings on Tourplan program.

I studied about the initial or code of each province and other destinations of the

company in order to use the codes when I have to create the new bookings.

Assignments

I was assigned to create the new bookings by using Tourplan.

I was assigned to make a cover paper of each customers’ trip in order to

summaries all services provided by the company.

I was assigned to make a contact with many hotels in order to check about the

available rooms, room rates and service rates provided by the hotels. For example,

I had contacted Gajapuri Kho Chang and Mercure Hideaway Koh Chang in Trat

province, The Shore, Six Senses, Outrigger Laguna and Six Senses Hideaway Yao

Noi(formally Evason Hideaway Yao Noi) in Phuket province, Sheraton in Hua

Hin and The Rose Hotel in Bangkok and Soneva Kiri by Six Sense, Koh Kood in

Trat province.

Training

I participated the training program of the company about how to use the Amadeus

program which is one of the most famous global travel distribution systems. The

program is very beneficial and helpful to travel agencies and tour operator to

make a flight, hotel, and car booking.

Benefits or Experiences

I gained a lot of knowledge and experiences when I was studying about the

company’s data and information that all of them will absolutely enhance my future

career as well as support my ideas about how to work effectively and accurately in the

travel industry. According to myself study for the whole week and I got to know lots

of things as the following benefits :

I got to know about the new products of the company and I could learn how the

company planed its products of Cambodia, Myanmar, Laos and Thailand.

Moreover, I got lots of ideas about how to establish the interesting package tours

and what can we sell to our customers and how to make things different from

other competitors.

I now got to know about what the real and current problems of a company that the

company has to confront are which were collected from the customers’ comments

and complaints. Therefore, I have an idea of the weaknesses of the company and

what needs to be improved or adjusted in order to satisfy our customers.

I got to know about the travel products elements of the company included

accommodation, transportation, guide, attraction, activity and restaurant.

I now got to know exactly how to compose the company’s proposal itineraries and

virtuosos.

I obtained the ideas of how to create the interesting package tours, how to position

the tourist attractions differently from other competitors, and how to co-work with

other destination countries in order to operate the trips.

I experienced lots of hotel data and information and how each hotel made the

contrast with the company. I had got a lot of knowledge from the contrasts such as

the hotel’s location, class, room types and room rates, promotion of each period,

policies and the conditions.

I got the new idea of how to cancel the booking on Tourplan when there is some

duplication or the bookings are cancelled by travel agents or customers.

I got lots of ideas about the provincial codes that were established by IATA to

specify the airport, province and primary destinations.

The more I could practice by using Tourplan, the more I got better and felt familiar

with it. I have been using Tourplan to create the new bookings and summaries the

reservation for a month. I can exactly evaluate myself that I am the intermediately

user of Tourplan now because I already learnt and practiced a lot from the program

and I have experienced the different cases to create the new bookings.

I could practice a lot of how to communicate with other people in appropriate, easy

and correct ways in order to impress and try not to make the misunderstandings about

my conversations. Therefore, I could deliver my massage to the listeners effectively.

It was my good opportunity to learn and experience the Amadeus program once again

because I have been leaving my Amadeus concepts and procedures since I left my

airline reservation class at the college. So, I could recall my Amadeus recognitions

since the time I attended the company’s training program.

Problems or Obstacles to the work

I still had the same problem of last week about my computer

because I still didn't have my own computer to work so that I

needed to use my internship friends in order to work which was the

waste of time because sometimes my friends needed to have their

works done too. Therefore, I needed to wait until my friends finished

their works.

There was not so much work for me to do so; sometimes I got a little

bit bored. Anyway, I needed to understand about the company work

system because the company is pretty big and well-organized so,

my supervisor just allowed me to do only the basic jobs and usual

jobs that I have already got familiar with them. There was nothing

new for me in the whole week. 

There were some problems when I was working on phone but it was

not from me. It was because there was no contrast rate of 2013

between a hotel and my company so that I needed to contact to

that hotel directly in order to get the room rate and to check about

the availability of the room.  However, when I called to the hotel

then they asked me to wait for 1 hr so that they could check the

rate correctly and there was some charge needed to be added to

the rate. Therefore, I could not get the answer directly and I needed

to wait. After 1 hr, then I called to hotel directly 1 time and hotel

staff replied me that a person who had got my call was out to have

lunch. Later, I wait for 15 minutes and tried to contact the person

who I have asked for the room rate a few times then she still went

out. Therefore, I just tried to contact again to another person then I

could get the answer directly without any wasting of time. I thought

that this problem came from the wrong connection and I also

thought that I asked for the room rate with the new staff of the

reservation department of the hotel therefore, she could not answer

me immediately. Moreover, I needed to spend approximately 1.30

hrs to have my answers done.

Finally, I would  give my last problem which happened when I was

training about the Amadeus program because the company just

inform company's staff and internship students via email so that

some of my internship friends didn't aware of this training so, they

missed the training. It was a little bit sad for them. Moreover, while I

was training there was no computer provided to practice the

Amadeus program so, all people who attended the training just

listened and asked a trainer questions. Therefore, I just trained that

program without any practices.

Student’s opinion

I think that it would be better if I have my own computer to work

even I have only 2 weeks left to work here so, I don't have to use

other people computer and I really don't want to disturb them.

However, I need to understand about the company's management

because there are new employees of the company so; the company

needs to provide the computer to their new employees first. I think

that it's about the priority to work for the company.

I would highly suggest that my supervisor should assign or give me

more works and new interesting works because I think that the

more my supervisor assign me to work and the more he assign me

the new jobs then, the more I can practice and enhance my working

skills and I can experience new things which is very challenging for

me. There was nothing new for me this whole week. Anyway, I think

that the major reason why my supervisor didn’t assign me the new

job because he really has no time to train me and he already has a

lot of work to be done every day.

For the hotel contact problems, I think that for the next time even

the hotel staff asks me to wait but I will try to contact again because

maybe another person will get my call and I would get the answer

suddenly. Because if I can get my answer quickly then I can get the

answer for my supervisor and he will move on to next step to reply

our clients about the room rates promptly and this is a good way to

impress and make the clients rely on our services and the way we

works.

I think that for Amadeus training program, the internship students

need to practice and train more because this program is very

beneficial for the tourism industry so that it completely can support

our future careers.