student technicians…. an untapped resource marty petrosky technology director...

Student Technicians….an Untapped

Resource

Marty PetroskyTechnology Director

Shanksville-Stonycreek School [email protected]

ObjectiveObjective

To illustrate the planning, design, implementation, and evolution of

Shanksville-Stonycreek School District’s Student Technician Program

Today’s Objective:

GreetingsGreetings

SSSD StatisticsSSSD Statistics

Course ObjectivesCourse Objectives

Developing the ProgramDeveloping the Program

STP StructureSTP Structure

Student EtiquetteStudent Etiquette

Caveats/WarningsCaveats/Warnings

A Typical DayA Typical Day

STP SuccessSTP Success

Course OverviewCourse Overview

STP Future GoalsSTP Future Goals

Objective

DiscussionDiscussion


What is the Student Technician Program?What is the Student Technician Program?What is the Student Technician Program?What is the Student Technician Program?

• Deliver ink cartridges

• Set-up projector carts

• Basic troubleshooting (printers, PC, scanner)

• Small software installs

• Update district digital forms

• Deliver equipment/parts

• Website maintenance

• Teacher assistant

• A/V technical stage crew

• Update IT inventory

• Running cable

• Replace drives

• Various individual projects

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Course Overview


ObjectiveObjective



Benefits of theBenefits of theStudent Technician Program Student Technician Program

Benefits of theBenefits of theStudent Technician Program Student Technician Program

School District•Additional IT

assistance

• FREE additional IT assistance

• Unique elective course

• Student body ownership & pride

Students• Learn IT skills

• Real world, work-like environment

• Authentic learning situations

•Problem solving skills

•Respect of teachers and peers

• Potential employment

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Course Overview


ObjectiveObjective



Student Technician ProgramStudent Technician ProgramSSSD’s ImpetusSSSD’s Impetus

Student Technician ProgramStudent Technician ProgramSSSD’s ImpetusSSSD’s Impetus

ProblemTechnology has increased too

much for a one-person IT staff

Potential Solutions• allow technology to struggle

• hire additional staff

• procure vendor services

• employ collegiate interns

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Course Overview


ObjectiveObjective



Student Technician ProgramStudent Technician ProgramStudent Technician ProgramStudent Technician Program

Pragmatic Solution

Utilize Shanksville students as “intern” technicians

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Course Overview


ObjectiveObjective



•Needs Assessment

•Objectives

•Action Plan

•Student Recruitment

Student Technician ProgramStudent Technician ProgramSteps to DevelopmentSteps to Development

Student Technician ProgramStudent Technician ProgramSteps to DevelopmentSteps to Development

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Developing the Program








ObjectiveObjective



Needs AssessmentNeeds AssessmentNeeds AssessmentNeeds Assessment

• Lighten the load of the IT Director in any way possible

• Additional technology support presence in the district at minimal cost • Reliable, dependable IT support

• Supplemental summer IT assistance

• “Models of Excellence”

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ObjectiveObjective



ObjectivesObjectivesObjectivesObjectives

Students will:•develop technical skills•demonstrate initiative

•learn responsibility•utilize collaboration

•employ problem-solving•display leadership

•earn respect•practice organization

District will:•exploit intrinsic student

talents and skills•empower students to be

self-motivated•guide students in authentic learning

situations•create much-needed

assistance for technology department

•ease workload of technology department

Student Centered School Centered

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ObjectiveObjective



Action PlanAction PlanAction PlanAction Plan

•Develop curriculum

•Create protocols

•Design student requirements

•Grading criteria

•Student Projects

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ObjectiveObjective



Student SelectionStudent SelectionWhat type of students are appropriate for the course?What type of students are appropriate for the course?

Student SelectionStudent SelectionWhat type of students are appropriate for the course?What type of students are appropriate for the course?

•Intrinsic technology skills & interests

•Ethics, motivation, and responsibility

•Career interest in IT/technology

•Technology skills need to be “focused”

•Team player

•Positive attitude

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ObjectiveObjective



•Application Process (real life experience)

•Acclimation

•Training

•Field Work

•Project

•Record Keeping

•Grading

STP ComponentsSTP Components5 years of Evolution5 years of Evolution

STP ComponentsSTP Components5 years of Evolution5 years of Evolution

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STP Structure







ObjectiveObjective



•Life-like experience

•Written Application

•Recommendation from teacher

•Written narrative – “What can I offer to the STP”

•Student Technician Handbook

Course ComponentsCourse ComponentsApplication ProcessApplication Process

Course ComponentsCourse ComponentsApplication ProcessApplication Process

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STP Structure







ObjectiveObjective



•Long discussion about expectations, responsibility, ethics, etc.

•real life job

•privileged

•Code of Ethics

Course ComponentsCourse ComponentsAcclimation ProcessAcclimation Process


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STP Structure







ObjectiveObjective



Discuss consequences of abuse of privileges



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STP Structure







ObjectiveObjective


Student Privileges•access to technology

•advanced knowledge & skills

•freedom to “roam”

Consequences•failure of course

•dismissal from course•loss of computer privileges•follow district handbook

& guidelines


Tour and explanation of “back-end” equipment & areas

•server/head end room

•toner/storage closets

•wireless points

•sound closet/lighting room, etc.

Veteran technician leads tour



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STP Structure







ObjectiveObjective



•Train students on protocols and practices

•Train students on the common tasks•ink replacement

•projector/PC/DVD/VCR

•etc.

•Use veteran technicians to do the trainings

•Veteran technicians serve as mentors

Course ComponentsCourse ComponentsTraining ProcessTraining Process

Course ComponentsCourse ComponentsTraining ProcessTraining Process

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STP Structure







ObjectiveObjective



•Post “Daily Task” list•check their assigned activities

•check Track-IT

•Forms•students gather required forms

•work order

•client sign-off

•stress and reinforce all forms and documentation

•Projects

•Log

Course ComponentsCourse ComponentsField WorkField Work


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STP Structure







ObjectiveObjective



•Student Technicians do their thing•students depart and complete their tasks

•hall pass for each student

•sign out/sign in essential

•a lot of freedom & responsibility



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STP Structure







ObjectiveObjective



•Projects•one project per marking period per student

•district based

•proposal



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STP Structure







ObjectiveObjective



•Sample Projects•“How To” Guides(Scanner, Printer, etc)

•IT Inventory

•Graduation DVD

•Website maintenance

•Ink Inventory

•IT Knowledge Base

•“Walking Garden”



•Demo videos

•WVIK news

•Re-configure soundboard

•Construct mobile soundboard cart

•Digital Lab Schedule Calendar

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STP Structure







ObjectiveObjective





•Student Log•daily record of activity

•flexible on format

•justifies course to Admin

•example

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STP Structure







ObjectiveObjective



•Participation – 50%

•Professionalism – 10%

•Client Feedback – 10%

•Grading Period Project – 30%

•Proposal – 10%

•Project – 20%

Course ComponentsCourse ComponentsGradingGrading

Course ComponentsCourse ComponentsGradingGrading

•Work Log – 5%

•Reflection – 10%

Rubric based evaluation forms

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STP Structure







ObjectiveObjective



•Sign-out Sheet

•Track-IT

•Work Form

•Client Sign Off Sheet

•Student Log

Course ComponentsCourse ComponentsRecord Keeping ProtocolsRecord Keeping Protocols

Course ComponentsCourse ComponentsRecord Keeping ProtocolsRecord Keeping Protocols

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STP Structure







ObjectiveObjective



•Treat as “clients”

•Unobtrusive

•Courteous

•Non-condescending

•Positive

•Patient

Expectation of StudentsExpectation of Students““Etiquette”Etiquette”

Expectation of StudentsExpectation of Students““Etiquette”Etiquette”

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Student Etiquette






ObjectiveObjective


A Typical Day….A Typical Day….

• No such thing

•“To-Do” list•match tasks with skills & interests

•some days are just “slow”

•Student Projects

•Complete Forms

•Student Log

Student Technician ProgramStudent Technician Program““Typical Day”Typical Day”

Student Technician ProgramStudent Technician Program““Typical Day”Typical Day”

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A Typical Day…




ObjectiveObjective


CaveatsCaveats

• Accept qualified students

•Large degree of power

•Admin password

•Student supervisor & teacher

•Seniors…………………

•Seniors…………………•Seniors (beware 2nd semester)

Student Technician ProgramStudent Technician ProgramCaveats/WarningsCaveats/Warnings

Student Technician ProgramStudent Technician ProgramCaveats/WarningsCaveats/Warnings

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Caveats/Warnings





ObjectiveObjective


SuccessSuccess

•Three students majoring in Technology

•Current student looking at field

•Respect of peers & teachers

•Several scholarships won because of this program

•Local sponsored scholarship offered

Student Technician ProgramStudent Technician ProgramSuccessSuccess

Student Technician ProgramStudent Technician ProgramSuccessSuccess

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STP Success



ObjectiveObjective


Recent Modification Recent Modification

•Each student assigned bank of staff

•Students serve as “technology mentor” for their group

•“Technology mentoring” is intended for integration needs

•Requires responsibility, motivation, professionalism on students’ part

•email

•communication occurs outside of class or my knowledge

Student Technician MentorsStudent Technician MentorsStudent Technician MentorsStudent Technician MentorsGreetingsGreetings








STP Success



ObjectiveObjective



Questions/Discussion

[email protected]

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ObjectiveObjective

Discussion

student technicians…. an untapped resource marty petrosky technology director...

Documents

intrinsic student talents

skillsempower students

assistance free additional

selfmotivatedguide students

skills real world

course overviewwhat

additional staff

ittechnologytechnology