student support and development service staff guide · 2006. 9. 26. · student support and...

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STUDENT SUPPORT AND DEVELOPMENT SERVICE

Staff Guide

2 STUDENT SUPPORT AND DEVELOPMENT SERVICE

The Student Support and Development Service

Contents

Introduction ...................................................................................................... 3

Careers Service .................................................................................................. 4

Student Learning Centre .................................................................................. 8

AccessAbility Centre .......................................................................................... 10

Welfare Service.................................................................................................. 12

Hugh Binnie Student Sick Bay .......................................................................... 15

Student Counselling Service .............................................................................. 16

Student Support (mental wellbeing) ................................................................ 18

STUDENT SUPPORT AND DEVELOPMENT SERVICE 3

The Student Support and Development Service has in place arange of specialist services to facilitate your work withstudents. The aim of this guide is to provide you with anoverview of those services.

The service provision has an integrated approach so that ifyou refer a student to one of our services for specialist input,we will do our best to meet his or her needs. If we can’t meetthose needs we will provide a range of options for the studentto consider or refer the student to a more appropriateresource (within and/or outside the University).

Most colleagues will already have some awareness of theprovision for individual students and will have referredstudents to one or more of our services outlined in this guide.However, I would like to take this opportunity to emphasisethat all of the services are keen to work alongside you to helpyou address the student support and development agendathat you may face. Specifically, the team would be happy todiscuss with you how we might help develop the studentexperience at Leicester through engaging with you and yourstudents at a number of levels:

• strategic planning relating to student support anddevelopment;

• departmental provision of student support anddevelopment;

• student support and development interventions withspecific groups;

• interventions at a module level.

I, and the Student Support and Development team, lookforward to discussing with you your ideas for workingtogether. Please do come and talk to us!

Paul JacksonDirectorStudent Support and Development Service

Our mission is to:

• enable individuals to makethe most of the studentexperience at Leicester – tomaximise their academic,personal, career andprofessional development;

• promote the independenceand wellbeing of ourstudents in theirengagement withacademic, personal, careerand professional learning;

• ensure the widest possibleaccess to our services.

Introduction


Careers Service

The Careers Service supports the career decision-making andpreparation of all students at the University, bothundergraduate and postgraduate. This activity takes placeboth centrally and increasingly within departments, as staffcollaborate with the Careers Service in organisingopportunities for students to reflect on their skills andinterests, explore career ideas, meet employers and discoverhow best to articulate their personal attributes to others.

The following is an overview of many Careers Service activitiesand indicates how staff in departments can collaborate withthe Careers Service for the benefit of their students.

Guidance

Careers advisers offer daily short appointments during whichstudents can, for example, explore their career ideas andplans, find out about appropriate employers, or receivefeedback on their CVs, and longer guidance interviews inwhich they can discuss issues in more depth or practiseinterview techniques.

Location: College House, Main CampusTel: 0116 252 2004email: [email protected]: www.le.ac.uk/careers

Departmental andFaculty Collaborationand Consultancy

Careers advisers areavailable to deliver talksand workshops to bothundergraduate andpostgraduate students indepartments. This may bepart of the CareerDevelopment Programmedelivered to eachundergraduate year group,or form part of adepartmental/facultyprogramme of intensiveskills sessions, such as theProfessional Skills Coursein the School ofArchaeology and AncientHistory or the facultybased postgraduatetraining programme forresearch students, or acollaboration with thedepartment on anemployer-led Careers Day.

Each department has anappointed Careers Tutorwho liaises regularly withthe link careers adviser toorganise appropriateactivities and events.


Information

The Information Room in College House is open to studentsfive days a week during term-time and contains a wealth ofmaterial on careers, employers, further study, job seeking,working abroad and related areas.

Website

The Careers Service websiteat www.le.ac.uk/careers isextensive containing anonline vacancy listing,JOBSonline, useful guidancematerial, an email adviceservice for students, andlinks to many other internetsites.

Student Feedback

‘I came to the CareersService with little directionbut left with manypublications and aims forthe future.’

Graduate Destinations

The Careers Service conducts the annual Destinations ofLeavers from Higher Education (DLHE) survey, the resultsof which are published in ‘Where Did They Go?’, sent toall departments, and on the Careers Service website.


Careers Service

Employer Contacts

The Careers Service actively fosters relationships with manygraduate employers, large and small and in a variety ofindustries, for the benefit of all students at the University.Some of the resulting events and activities include:

Leicestershire Student and Graduate FairThe largest careers fair in the East Midlands, held annually inNovember.

Tomorrow’s ManagersAn annual residential course involving employer inputenabling students to identify and develop their management and related skills.

Work Experience and Enterprise FairHeld annually in February, this allows employers and otherbodies to publicise their placements directly to students.

PresentationsAn annual programme of talks and seminars through whichemployers outline their recruitment plans and requirementsfor the coming year to interested students.

Vacancies and Placements

These are publicised on JOBSonline, the Careers Service’sonline vacancy listing, regularly updated with the latestopportunities (www.le.ac.uk/careers/jobsonline.html).

A student speaking to anemployer at theLeicestershire Student andGraduate Fair at WalkersStadium.

Employerstaking part inthe WorkExperience Fairheld in Queen’sHall, Percy GeeBuilding.

Students taking part in theproduction and marketingsession during Tomorrow’sManagers. One of the manypositive comments fromstudents was, ‘It was a greatopportunity that I’drecommend to all studentsthinking about not just acareer in management, butalso marketing, consultancyand those who aren’t surewhat to do’.


Volunteering

The Careers Service’s Community Liaison staff work withlocal voluntary projects and providers to generate voluntaryplacements, and with the Students’ Union to encouragestudents to take up these opportunities and to support themwhilst doing so. Many opportunities are open to staff, againco-ordinated by the Careers Service.

Personal Development Planning

The Careers Service plays a key role in supporting the effectiveimplementation of this initiative across the University, workingwith departmental staff to ensure that students get the mostfrom the process and are given access to expert advice andinformation at the most appropriate time.

Leicester Award for Employability Skills

This Award affords students at any level the opportunity toreflect on their extra-curricular activities and to develop theemployability skills sought by employers. It is deliveredthrough a combination of workshops and assignments byboth University staff and employers, and is endorsed by theInstitute of Leadership and Management.

Employer FeedbackReferring to the LeicestershireStudent and Graduate Fair,Cadbury Trebor Bassettcommented ‘Number ofstudents seen is superb. Bestrecruitment fair I have beento based on venue anddiversity of students and thedifference in their interests.Really busy, constant supportand customers all day. Reallyworthwhile.’

Departmental Feedback‘The Careers Service and theFaculty of Medicine andBiological Sciences havecollaborated in providingtraining in transferableemployment-related skills forpostgraduates for severalyears now. These sessionshave been well received bythe postgraduates, and I havealways been impressed by thewillingness and ability of thestaff to understandthe faculty's culture and totailor activities for a veryspecific audience.’

Graduate Sub-Dean, Faculty ofMedicine and BiologicalSciences

Please note that many ofthese services are alsoavailable to staff wishing toexplore their own careerdevelopment. Please seewww.le.ac.uk/careers/servicesstaff.html for more details.

Staff and student volunteers involved in an after schoolsports club.


Student Learning Centre

The Student Learning Centre supports the development ofstudents’ academic and transferable skills across theUniversity. As well as providing a range of services forundergraduate and postgraduate students, we work withacademic staff to develop training tailored to the needs of thespecific department. We are happy to provide furtherinformation about any of our services, or to discuss how theCentre can support the particular needs of your students.

Skills Training within Degree Courses

The Centre currently provides a wide range of skills training forstudents as part of their degree course. These include single skillssessions relating to a particular area of assessment, or a series ofskills sessions integrated into a skills module or faculty trainingprogramme. Collaboration with academic staff informs theadaptation of generic materials to the requirements of the subjectarea. The option to co-deliver the training is an effective way ofcombining skills development expertise with discipline specificknowledge. Consultancy in organising skills development eventsfor postgraduates can also be offered to individual departments.

Location: College House, Main CampusTel: 0116 252 5090email: [email protected]: www.le.ac.uk/slc

Staff Case Study ‘In the School of BiologicalSciences, we greatly value theways in which the StudentLearning Centre has supportedthe delivery of the School'steaching. This includescontributing to modules aimedat developing key skills,engaging with our pedagogicalresearch projects as well assupporting individual studentswho need specific support. TheCentre makes a significantcontribution to the learningexperience of all the students inthe School.’

Jon ScottDirector of Biological Sciences

Stuart Johnson is responsible for developing theCentre's work within the science disciplines

Elizabeth Newall provides consultancy to departments on postgraduate training events

Maria Graal (Head of Centre) can advise staff onmaking individual student referrals


Student Case Study

‘Many, many thanks for allof the help you have givenme in establishing my examtechnique. I got my resultstoday and they were a hugeimprovement, I passed themall and got two excellents, sothere’s still much room forimprovement but it’s arevelation from last term.’

First Year Medical SchoolStudent

Examples of CurrentTraining in Departments

Dissertation Writing

Poster Presentations

Project Management

Revision and Exam Skills

Essay Writing

Effective Time Management

Presentation Skills

Preparing for Your Viva

Writing for Science

Avoiding Plagiarism

Making the Most of Lectures

Group Work Skills

Contact the Centre todiscuss training tailored toyour specific needs.

Referring Students to our Services

Referrals from staff are a key way in which students areencouraged to make the most of the Centre. Our mainservices for students are outlined below.

• Study Consultations offer generic advice on a range ofareas such as time management, revision and exam skills,writing skills, reading and note taking skills andpresentation skills.

• Research Consultations for PhD students provideindividual advice on all issues relating to the researchdegree.

• Maths Help offers one-to-one advice for students whowant to improve their maths, stats or numeracy skills,either as part of their degree course or for futureemployment.

• Study Guides provide practical advice on key skills areas.Available from the Centre or from our website, there areover 40 titles in the series.

• Study Workshops cover a range of essential topicsthrough group discussion and interactive exercises. Thereis a new programme every term including workshopsspecifically for postgraduate students.

• Training Events for PhDs are particularly geared towardsthe development of transferable skills. The Festival ofPostgraduate Research is one such example.

Tristram Hooley co-ordinates postgraduate provision across the University


AccessAbility Centre

The AccessAbility Centre is open-access and houses computerswith specialised software, printers, a low-level photocopier andprinted resources. Centre staff offer advice and guidance to allUniversity staff in relation to their work with students withspecific learning difficulties, disabilities and long-term conditions.

Centre staff are also involved in training any group within theUniversity on working with students with specific learningdifficulties or disabilities, relevant disability legislation anddisability awareness. We are happy to provide furtherinformation about any of these services and welcome anyrequest for sessions tailored to meet the individualrequirements of staff or departments.

Location: Law Dept Foyer, Fielding Johnson BuildingTel: 0116 252 5002email: [email protected]: www.le.ac.uk/accessability

Staff Feedback

‘Just to say thank you foryour input at the Mentortraining session last week.By all accounts, the studentsfound the information yougave them interesting andvery informative and it willcertainly form a valuablepart of their knowledge basewhen working with theyoung people who attendour events.’

Lucy Croucher, SummerSchools Co-ordinatorMay 2006


Services for Students

One-to-one advice and support:

• for students with specific learning difficulties, such asdyslexia, dyspraxia or dyscalculia, for work on study skillsand, more importantly, a chance to learn strategies to dealwith the issues arising from their specific learning difficulty;

• for students with disabilities and long-term conditions todiscuss their support requirements and to assist them withissues which may arise during their course.

Disabled Students' Allowance

• Help is given to students as they apply for the DisabledStudents’ Allowance – if required this can include initialcontact with their Local Education Authority or otherfunding body, assistance as they attend an AssessmentCentre and, finally, ordering equipment.

Alternative Examination Arrangements

• Centre staff co-ordinate the paperwork required foralternative examination arrangements, such as EducationalPsychologists’ assessments and other documentationconfirming their situation. Staff will also liaise with theExaminations Office on a student’s behalf.

Support Workers

• The Centre organises note-takers, British Sign Languageinterpreters, and other support workers.

Liaison with Departmental Staff

• As appropriate the Centre will liaise with departments on astudent's behalf in respect of necessary teaching andassessment adjustments. The Centre publishes guidancematerials for staff; please see the website for the full rangeof publications.

NB: Staff should note that lecture theatres are fitted withhearing loops and that portable loops can be booked viaAudio Visual Services; contact ext 2916 for furtherinformation or queries.

Student Feedback

• ‘I was surprised at howfantastic the Centre is,particularly the staff’sfriendliness and efficiency.’

• ‘Everything [was] explainedvery clearly and [I was] notmade to feel uncomfortablewhich I feel is importantwhen someone is asking forhelp.’

Summer User Survey, 2005

Examples of TrainingOffered at the Requestof Staff

Dyslexia group sessions forstudents and staff

Dyslexia awareness to libraryand departmental staff

Disability awareness to sub-wardens, volunteers,ambassadors, summerschool mentors anddepartmental staff

Disability legislation to newlecturers

Involvement in diversity andequality training

Contact the Centre todiscuss your individualtraining requirements.


Welfare Service

The Welfare Service provides practical advice and support tostudents on a wide range of issues including finance,accommodation, childcare, international student concerns andhealth promotion matters. The Welfare Service also providespastoral care for students living in University self-cateringaccommodation, and is responsible for the recruitment andtraining of Sub-Wardens. Many students visit the WelfareService on their own initiative; others are referred by academiccolleagues. The Welfare Service provides a year round, 24 hourcall out for emergency situations involving students. Generalinformation about our service is available in the leaflet ‘AGuide to the Welfare Service’.

Financial Support, Advice and Information forHome Students

Welfare Officers can help students with a wide range of issuesincluding:

• statutory support entitlement;

• maximising income;

• money management;

• debt advice;

• applying for hardship funds and to grant-making trusts andcharities;

• emergency assistance.

The Service works in close collaboration with the Admissionsand Student Recruitment Office to provide information andadvice for prospective students.

Welfare Officers can assist staff in understanding the studentfunding system, either through one-to-one discussions orseminars which are organised through the StaffDevelopment Centre.

Location: Percy Gee BuildingTel: 0116 252 1185email: [email protected]: www.le.ac.uk/welfare

Student Comment ‘I cannot adequately expresswhat a relief I feel now that Ihave been so kindly helpedwith my fees and money forfood. You have given me areal hand in completing mydegree which I truly love andenjoy! My family thank youespecially. You guys areexcellent! Thank you.’

Examples of FinanceLeaflets (which are available on ourwebsite)

Access to Learning Fund

Funding part-timeundergraduate study

Information for studentsabout to leave the University

Managing your money – aguide to budgeting

Money saving tips

Vacation Fieldwork Bursaries

Faire and Allaway Fund

G.M Edwards Bursary Fund


Staff Comment

‘The presentation on the work of the InternationalStudent Advisers at our Faculty Board meeting was veryuseful and enlightening’.

Examples ofInternational AdviceLeaflets

(also available on our website)

Visa issues

Schengen visa – a guide forinternational students

Opening a bank account inthe UK – post arrivalinformation

Assistance for internationalstudents in financialhardship

What to do if you lose yourpassport (Chinese students)

An international students’guide to sending personalbelongings home

An international students’guide to working duringstudies

International students: howto invite your family to visityou or attend yourgraduation ceremony

An international students’guide to hospitality

Preparing to leave the UK:an international students’guide

On-line: Internationalstudents’ guide providingcomprehensive informationon many aspects of living inLeicester.

Support, Advice and Information forInternational Students

International Student Advisers can help students with a widerange of practical and personal issues including:

• immigration advice;

• visa renewal;

• financial issues including assistance with applications tohardship funds, charities and trusts;

• cultural adjustment – with training for staff in collaboration withthe Staff Development Centre;

• welcome programmes facilitating adjustment to living in the UK;

• family related information and advice.


Welfare Service

Childcare and FamilyLeaflets

(also available on our website)

Information for families

Bringing your family toLeicester – a guide forinternational students

Observation of aMember of Staff ‘After reporting concerns

about a student to theWelfare Service I wasreassured that theyinvestigated and intervenedbefore the student’s healthdeteriorated further.’

Pastoral Care in Accommodation

Support, advice and information for students living in universityresidences.

• Recruitment, selection and training of sub-wardens

• Establishing communities

• Creating safe and secure environments

• Responding to emergencies

• Resolving disputes

• Addressing anti-social behaviour

• Health promotion

• Addressing maintenance issues

Childcare and Family Issues

The Welfare Service can provide information for students onnurseries and schools in the area. The Service can also adviseon bringing families to Leicester; the Students’ Union providesa Childcare Subsidy Scheme for international students which isadministered by the Welfare Service.

Summer Schools

The Senior Welfare Officer is a designated Child ProtectionOfficer and takes a lead role in pastoral provision on UniversitySummer Schools, which are organised in collaboration withthe Widening Participation team.


Comments fromStudents

‘Very friendly and helpfulstaff. Nice quiet, relaxingplace to recuperate.’

‘Thank you all very much forlooking after me. Reallyappreciated everyonelistening to me. Someonejust listening helps morethan anything.’

‘Sick Bay, a marvellous placeto be - extremely friendlyand welcoming staff whomade me feel at home whilefar away from home.’

‘My time in Sick Bay wasvery pleasant, everyone wasvery kind and helpful. Beingan exchange student andbeing sick in a foreigncountry was hard but theSick Bay made me feel athome.’

Hugh Binnie Student Sick Bay

The Student Sick Bay is a small, friendly unit staffed byqualified nurses and offers 24 hour care during term time. Aswell as providing an inpatient facility, students can attend asoutpatients for treatments such as wound dressings. Theservice is partly funded by the students themselves who pay asmall fee on registering.

The Sick Bay has 8 beds (2 to a room), a treatment room fordressings, a quiet room for study and a large common roomwith television, daily papers and books. There are twocomputers available for use and connected to the University ofLeicester network. Some students continue to attend lectureswhilst staying in the Sick Bay.

Admission

The need for admission varies; common reasons include flu,chicken pox, glandular fever, colds, headaches, depression andstress related problems (especially during exam times). Insome circumstances, with the permission of the student, theSick Bay will liaise and work closely with other units, such asCounselling and Welfare, and academic departments. Allstudents admitted to the Sick Bay will be assessed by a doctor.Admission to the Sick Bay often occurs following aconsultation with a doctor or an appointment with theCounselling or Welfare services. However, students can referthemselves, or be referred by friends, family or any member ofthe university staff. Staying in the Sick Bay can often be analternative to returning to the family home or may ease thetransition to university after discharge from hospital.

Exams

During examination periods the Sick Bay provides a room forstudents who are not well enough to sit their exam on themain site. For students requiring this facility, arrangementscan be made by contacting the exam office, Freemen’sCommon Health Centre or the Sick Bay.

Location: 161 Welford Road (above Freemen’s Common Health Centre)Tel: 0116 223 1268email: [email protected]: www.le.ac.uk/sickbay


Student Counselling Service

The Counselling Service promotes and fosters the academic,personal, and interpersonal development of University ofLeicester students by providing individual and group counsellingto students, educational programming to the campuscommunity, and consultative support and training to universitystaff in their roles of supporting and advising students.

Students may self-refer, or be referred by staff, by their doctoror by concerned family or friends.

Students may come for counselling services related to avariety of personal and psychological concerns, including:

• stress around studies;• relationship concerns;• depression;• general anxiety;• family concerns;• loneliness or homesickness;• sexuality;• concerns around culture or race;• substance misuse;• difficulty with transitions.

Location: 161 Welford Road (behind Freemen’s Common Health Centre) Tel: 0116 223 1780email: [email protected]: www.le.ac.uk/counsellingOpening Hours: Monday and Thursday 9am-8pmTuesday, Wednesday & Friday 9am-5pm

Our Staff

Our staff of counsellors havetraining, experience and/orqualifications commensuratewith the position they hold.

Confidentiality

All counselling is confidentialin accordance with the DataProtection Policy and theEthical Framework of theBritish Association ofCounselling andPsychotherapy. In veryexceptional circumstances itmay be necessary to breakconfidence, for examplewhere there is concernabout a person’s safety, orwhere there is a legalrequirement to pass oninformation. Such situationsare extremely rare, andwhere possible we woulddiscuss them with the clientbeforehand.


Services for Students

• All services are free and confidential to currently enrolledstudents.

• After an initial assessment visit, in which the nature of theconcerns the student is experiencing are discussed, adecision is made collaboratively about whether furthercounselling would be helpful, and/or whether referral toother resources is appropriate.

• Individual counselling services, primarily short-term innature (4-12 sessions), with limited availability for longerterm concerns.

• Group counselling for personal development and support,or for more specific concerns such as sexual identity issues,self-harm etc. (Offerings are based on demand andfacilitator availability).

• Topical workshops are offered each term for a variety ofconcerns, e.g. Stress Management, OvercomingPresentation Anxiety, Preparing to Leave Uni, Exam Stressetc. The Counselling Service welcomes suggestions fromstudents and staff about workshops they would finduseful.

• With the student’s permission the Counselling Servicecollaborates and liaises with colleagues in other Universityservices and the Freemen’s Common Health Centre asappropriate.

Services for Staff

• Consultative support touniversity staff in theirroles of supporting andadvising students.

• Staff training on suchtopics as Dealing withStudents in Difficulty.

Staff Case Study

Professor A. has noticed thatone of his tutees has beenbehaving in a manner that isunusual for that student.Normally a productivestudent, she has not attendedlectures for the past threeweeks, has not been preparedfor seminars, and did nothand in an importantassignment. She did attend ameeting with Professor A, butwas late for the meeting timeand appeared dishevelled, asthough she had just awoken.Asked if she was okay, thestudent burst into tears, anddescribed feeling veryoverwhelmed by a difficultfamily situation, in addition tothe demands of her course.Professor A phoned theCounselling Service, and wasadvised about how to talkwith the student effectivelyabout her concerns, and howto help the student access theCounselling Service.


Student Support (mental wellbeing)

Location: 161 Welford Road (behind Freemen’s Common Health Centre) Tel: 0116 252 2283email: [email protected]: www.le.ac.uk/mentalhealth

The Student Support (mental wellbeing) service is located inan office off the foyer of the Student Counselling Servicebuilding, at the rear of the Freemen’s Common Health Centre,161 Welford Road. The building is wheelchair accessible.

The Service

The Student Support (mental wellbeing) service offers one-to-one support to students experiencing mental health issues atthe University. The focus is on assisting students to managetheir mental health issues, and on co-ordinating the range ofsupport available, so as to lessen the impact these issues mighthave on their studies.

The service can also provide advice and information to membersof the University community dealing with students experiencingmental health difficulties or who have general concerns aboutmental health issues. The aim is to promote good mental healthand wellbeing across the University, and to ensure that thestudents are not disadvantaged by mental health issues.

Opening Hours

The part-time Co-ordinator isnormally available Mondays,Wednesdays and Thursdays,9am – 5pm.

Student Feedback

‘Thank you for all yoursupport and help last year. Ihad a very difficult time withmy illness, but I’m graduallygetting through it. I don’tthink I would have been ableto continue at universitywithout the support I wasgiven, but as it turned out Imanaged to complete myexams, and receive a resultthat I am proud of. I justwant you and the Universityto know how grateful I amfor all the help given to meduring a very difficult time inmy life.’

Support Offered to Students

• Confidential advice and information

• Individual guidance and support

• Liaison with Departments and Halls, to have mental healthissues taken into consideration and to prevent build-up ofproblems

• Referral to appropriate services and resources, within theUniversity and in the wider community

• Liaison with specialist agencies

• Support during and after hospital admission/break fromstudies

Who Can Access this Service?

• Current undergraduate and postgraduate students

• Prospective students

• Students returning after a break from studies

• Members of the University community who have concernsabout a student or want general advice and informationabout mental health issues

Lunchtime Walking Group

The walking group is anopportunity to:• meet people;• take a break from studies

and get some fresh air;• get fit;• explore the local area with

others.Whatever the motivation, allstudents (and other membersof the University community)are welcome to join thelunchtime walking group. Wemeet on the steps of theStudents’ Union building, everyWednesday, at about 12midday. Each walk lasts aboutan hour but that includes astop-off for a cup of tea orcoffee somewhere en route.

Students wanting to take partshould contact the service(details above) and informationabout each week’s walk will beemailed to them.


Wheelchair access informationBuilding access:

Full access to all floorsMostly accessible (see text)Ground floor onlyToilets accessible to wheelchair users within buildingEntrance suitable for wheelchair accessEntrance with rampSlope over 10%Car parking space for disabled driversP

Campus entrance gate with barrierPre-booked parking for visitors -please use entrance 1Occasional visitor car-parking -please check availability in advanceOne-way systemEntrance to buildingNational Westminster BankHSBC BankBookshopBus stopCrossing

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FREEMEN’S COMMON HEALTH CENTRE

STUDENT SUPPORT(MENTAL WELLBEING)

STUDENT COUNSELLINGSERVICE

HUGH BINNIE STUDENT SICK BAY

STUDENT SUPPORT AND DEVELOPMENT SERVICE

student support and development service staff guide · 2006. 9. 26. · student support and...

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