Just the Facts 2016/17

Student Service Information Desk

http://www.sheffield.ac.uk/ssid

2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17Page Views 2,304,831 2,233,881 2,394,664 2,487,184 2,734,857 2,761,766 2,813,045 2,859,995

1.90

2.10

2.30

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2.70

2.90

3.10

Pag

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ews (

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Enquiries

2012/13 2013/14 2014/15 2015/16 2016/17 Recorded enquiries 59,220 64,269 69,960 68,917 69,113

2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17Enquiries 45,762 47,602 54,264 59,825 59,220 64,269 69,960 68,917 69,133

30,000

35,000

40,000

45,000

50,000

55,000

60,000

65,000

70,000

75,000

Visitors to SSiD

Repeat visits 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 Once a year 6400 6833 7345 8297 8573 9163 9835 Twice 3210 3515 3526 4075 4325 4484 5030 Three times 1826 2036 2000 2382 2538 2706 2722 Four times 1158 1295 1416 1582 1791 1730 1618 Five times 833 905 772 986 1128 1081 978 More than 5 times 1,923 2,004 1,540 1,692 1,981 1822 1508

Visitors 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 Total Visitors 15,350 16,588 16,599 19,014 20,336 20,986 21,961

Total Visits 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 Face to Face visits 43,991 49,582 42,631 47,015 53,116 51,308 51,029

Faculty 2014/15 2015/16 2016/17 Arts 3,460 3,691 3,565 Engineering 11,590 12,007 12,665 Medicine 3,391 3,871 3,967 Pure Science 5,099 6,034 6,660 Social Sciences 17,584 19,843 17,456 Exchange students 5,891 5,862 6,389

Recorded counter enquiries

2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16Counter 34979 35282 43991 49582 42,631 47015 53116 51308

30000

35000

40000

45000

50000

55000

Visits by Month

6%

15%

13%

9% 6% 9%

8%

7%

5%

6%

7% 9%

AugustSeptemberOctoberNovemberDecemberJanuaryFebruaryMarchAprilMayJuneJuly

Visits by hour

6% 10%

12%

14%

16%

14%

16%

12% 09:00-10:0010:00-11:0011:00-12:0012:00-13:0013:00-14:0014:00-15:0015:00-16:0016:00-17:00

Documents

Document 2012/13 2013/14 2014/15 2015/16 2016/17 Academic Verification 2,070 2,157 1,621 1708 2,568 Bank Letters 7,341 8,075 9,931 8943 8,116 Certified copies of degree certificates 210 277 1,392 2180 936 Degree certificates 0 0 0 0 237 Certificate of Student Status (Home Address) 113 121 88 81 142 Certificate of Student Status (Standard) 6,484 6,638 6,553 6139 7,593 Certificate of Student Status (Term Address) 9,941 9,334 12,245 12021 10,638 Council Tax Exemption Certificates 5,209 6,455 6,495 5626 5,557 Fee payment details 2,847 1,968 1,212 1192 374 Letters Confirming Attendance 3,331 2,801 2,976 2864 1,732 Summary of Results 2,335 1,785 2,258 2471 2,454

Transcript of Qualification 9,749 10,666 10,263 10712 9,515 Visa Letters (including CAS) 463 955 704 441 343 Other Letter 1,323 866 592 805 1307

Non Document Enquiries

2012/13 2013/14 2014/15 2015/16 2016/17 Access to Learning 320 196 101 38 5 Authorisation 0 451 799 919 695 Immigration Letter / CAS 82 70 755 513 84 Change of Status 648 206 102 143 203 Computing / IT 28 88 184 139 231 Degree Certificate Enquiries 197 340 547 597 393 Erasmus Study Abroad 601 840 880 830 1072 Examinations Enquiry 977 905 971 1043 776 Fees Enquiry 270 348 733 786 861 Financial Support 435 372 316 329 340 Immigration 273 180 121 141 137 Part time Loan 65 29 34 17 7 Personal Details 207 286 299 298 320 Registration 495 568 624 506 633 Results 566 77 84 2436 77 Short Term Loan 383 314 225 263 5 Special Circumstances 112 66 18 15 17 Ucard Enquiry 4407 7902 9205 10189 12311 Visa Extension Scheme 847 973 634 38 10 Other 2916 1132 1370 1621 1609

Faculty

Enquiries 2012/13 2013/14 2014/15 2015/16 2016/17 Arts 4,692 5,360 5,442 5,330 5,214 Engineering 13,824 15,581 15,764 15,846 16,771 Medicine 4,025 4,808 5,361 5,302 5,444 Pure Science 6,171 7,093 7,824 8,442 9,085 Social Sciences 19,934 24,048 26,999 27,350 24,172 Exchange students 7,443 6,835 8,062 6,370 6,828

Students 2013/14 2014/15 2015/16 2016/17 Arts 2,578 2,599 2,704 2,771 Engineering 5,135 5,379 5,559 6,104 Medicine 2,166 2,391 2,425 2,627 Pure Science 3,356 3,832 3,866 4,043 Social Sciences 8,617 9,593 10,055 9,680 Exchange students 2,262 2,529 2,292 3,035 Other 274 315 182 177

Enquiries by Department (top 20)

Department 2012/13 2013/14 2014/15 2015/16 2016/17 Sheffield University Management School 5,199 7,309 8,764 9,003 6,752 English Language Teaching Centre 3,850 4,340 5,464 3,913 4,673 Department of Mechanical Engineering 2,306 2,996 2,903 2,934 3,248 Department of Electronic and Electrical Engineering 2,307 2,678 3,027 2,904 3,122 Department of Chemical and Biological Engineering 2,033 2,382 2,277 2,305 2,465 Erasmus and Study Abroad 1,427 2,029 2,215 2,096 2,100 Department of Economics 2,501 2,339 1,910 1,806 1,770 School of Law 1,781 2,134 2,382 2,551 2,618 Department of Civil and Structural Engineering 1,901 2,208 2,069 2,033 2,025 School of Architecture 1,695 2,005 2,128 1,970 2,300 Department of Materials Science and Engineering 1,315 1,657 1,728 1,873 1,566 Department of Automatic Control and Systems Engineering 1,345 1,506 1,470 1,441 1,491 The Medical School 1,471 1,759 1,650 1,456 1,375 Department of Politics 1,102 1,494 1,836 1,594 1,401 Department of Computer Science 1,209 1,352 1,309 1,392 1,577 Information School 1,010 1,050 1,314 1,692 1,160 Department of Landscape 1,096 1,565 1,478 1,459 1,225 Department of Journalism Studies 1,015 1,449 1,556 1,643 1,421 Department of Chemistry 1063 1154 1538 1356 1,623 School of Education 698 1,299 1,636 1,528 1,586

Nationality (top 20)

Nationality 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 China 8,976 15,438 17,240 20,303 24,317 23,807 20,955 United Kingdom 5,645 6,517 14,722 17,527 18,318 19,447 21,102 India 2,937 2,901 1,868 1,739 1,605 1,593 1,239 Malaysia 627 781 1,389 2,252 2,705 2,084 1,937 Iraq 663 2,441 1,612 2,034 1,814 1,124 1,197 Nigeria 1,106 1,371 1,372 1,631 1,512 1,698 1,420 Saudi Arabia 737 1,292 934 1,373 1,591 1,588 1,799 Iran 1,089 1,322 1,259 1,005 813 616 602 Libya 536 816 945 822 853 672 474 Korea (South) 383 533 671 682 716 649 862 Cyprus (European Union) 280 268 777 796 718 795 771 Pakistan 628 623 728 597 690 500 622 Mexico 189 379 601 706 720 747 896 Taiwan 653 743 597 567 476 360 426 Germany 374 478 918 453 518 547 511 United States 459 512 450 482 573 610 643 Japan 929 356 237 511 446 512 679 France 251 353 909 447 510 458 483 Hong Kong 94 131 252 419 568 761 869 Spain 181 341 694 340 474 446 523

Enquiries from Alumni

2013/14 2014/15 2015/16 2016/17 Annual enquiries 14,880 15,760 15,117 14,823

Faculty 2013/14 2014/15 2015/16 2016/17 Arts 1,759 1,650 1521 1,178 Engineering 3,841 3,849 3501 3,552 Medicine 954 991 1094 1,047 Pure Science 1,337 1,540 1746 1,859 Social Sciences 6,341 7,228 8203 6,481 Other 648 502 573 680

Classification 2014/15 2015/16 2016/17 UG 5165 7492 7,221 PGT 6646 8439 6,713 PGR 367 707 889

Degree Level

Enquiries 2012/13 2013/14 2014/15 2015/16 2016/17 UG 26,152 28,047 30,245 31,169 31,765 PGT 22,730 25,811 29,070 27,745 25,733 PGR 7,301 9,420 10,289 9,739 10,292

Students 2012/13 2013/14 2014/15 2015/16 2016/17 UG 11,074 13,546 14,524 14,799 15,269 PGT 6,026 8,191 8,995 9,144 9,927 PGR 2,089 2,651 3,128 3,148 3,241

Faculty 2016/17 UG PGT PGR

Arts 3,156 1,381 677

Engineering 7,942 4,853 3976

Medicine 2,375 1,879 1190

Pure Science 6,107 866 2112

Social Sciences 9,918 11,925 2329

Exchange students 2,091 4,736 1

Undergraduates

Enquiries 2013/14 2014/15 2015/16 2016/17 1st 8,247 9,396 8,493 9,245 2nd 5,761 6,129 6,640 6,051 3rd 9,981 10,452 12,039 12,013 4th 2,928 3,219 2,811 2,907 5th 383 209 387 483 6th 653 581 571 655 O 22 32 28 114 P 72 227 200 297

Students 2013/14 2014/15 2015/16 2016/17 1st 3,851 4,300 3,817 4283 2nd 2,636 2,999 3,173 2892 3rd 4,842 4,898 5,542 5630 4th 1,593 1,684 1,597 1627 5th 195 125 197 262 6th 372 336 369 396 O 14 20 15 56 P 43 162 89 122

Postgraduate Taught Students

Enquiries 2013/14 2014/15 2015/16 2016/17 1st year 24,682 27,864 26,612 24,691 2nd year 1,058 1,106 979 939 3rd year 71 94 154 168

Students 2013/14 2014/15 2015/16 2016/17 1st year 7681 8390 8567 9,314 2nd year 458 534 491 516 3rd year 52 66 86 93

Top 10 PGT Enquiries 2014/15 2015/16 2016/17 Term Address Letter 6,479 6,930 5,719 Bank Letter 6,701 5,417 5,150 Transcript 3,606 3,718 2,398 Standard Status Letter 2,099 1,789 2,321 UCard Enquiry 1,550 1,669 2,653 Council Tax Letter 1,928 1,671 1,504 Results 1,019 1,031 1,489 Confirming Letter 1,384 1,277 470 Academic Verification 529 523 620 Examinations Enquiry 541 675 360

Research Students

Enquiries 2013/14 2014/15 2015/16 2016/17 1st year 2,221 2,365 2,267 2,179 2nd year 1,337 1,525 1,534 1,283 3rd year 1,518 1,545 1,534 1,679 4th year 4,189 4,624 4,099 4,803 5th year 72 110 145 176 6th year 34 34 70 58 7th year 23 28 28 46 8th year 26 27 62 68

Students 2013/14 2014/15 2015/16 2016/17 1st year 652 737 721 706 2nd year 451 545 549 495 3rd year 452 516 554 530 4th year 1,005 1,214 1,183 1,346 5th year 39 51 59 67 6th year 22 18 34 31 7th year 12 14 18 31 8th year 18 33 30 35

Enquiries by Classification (Top 20)

Enquiry type UG PGT PGR Ucard Enquiry 7,373 2,653 2,279 Term Address Letter 2,748 5,719 1,513 Bank Letter 2,381 5,150 616 Transcript 5,266 2,398 33 Standard Status Letter 3,060 2,321 1,714 Council Tax Letter 2,678 1,504 1,415 Results 978 1,489 12 Academic Verification 1,279 620 174 Other 411 551 620 Confirming Letter 478 470 284 Erasmus Study Abroad 1,041 30 1 Fee Payment Details 388 306 366 Fees Enquiry 344 173 336 Examinations Enquiry 414 360 2 Authorisation 228 406 55 Registration 348 161 104 Degree Certificates 211 338 62 HEAR 318 101 1 Certified Copies of Certificates 228 141 35 CAS Application 122 36 203

UCard enquiries

2012/13 2013/14 2014/15 2015/16 2016/17

RI - Lost fee paid 2,061 3,001 3,538 4,240 4,443

New Ucard 189 1,120 1,412 1,264 2,428

RP - Expiry Date Extended 0 0 0 1,068 2,168

RI - Expiry date extended - no fee 1,056 1,787 1,955 842 0

RP - Damaged (wear & tear) 253 489 631 829 1,004

Lost UCard received in SSiD 235 417 549 584 606

Lost UCard collected 49 158 294 463 452

RP - Information changed 0 0 0 189 275

RP - Faulty Card 77 267 144 165 225

RI - Stolen - crime ref - no fee 82 105 70 86 64

Other Enquiry 405 499 612 456 494

2012/13 2013/14 2014/15 2015/16 2016/17

4,488 12,446 14,252 16,123 12,311

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