student policies and procedures polic… · this student manual is a guide to policies, procedures...

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Student Policies and Procedures

Getting Started

About CoachInc.com

Our Guiding Principles

Company Policies TeleClass Policies And Procedures General Student Policies And Procedures Online Campus

Version 3.1, Aug/2013

Introduction This student manual is a guide to policies, procedures and general information about CoachInc.com and the student experience. The information presented in this manual have been created to ensure that students have a clear understanding of what is expected of them and what can be expected from us. Although we take a coach approach to our programs, please keep in mind we are a training organization and policies have been created to ensure the best possible experience for you, our students. We appreciate your cooperation in upholding the CoachInc.com policies. This manual will help you navigate your way through CoachInc.com’s online campus and provide necessary information to ensure your learning experience is an enjoyable one. We encourage you to visit the Student Area regularly and become familiar with your online surroundings. At this time, you might want to write down your Student ID and Password: Student ID: ____________________________ Password: ____________________________ You can access the Student Area by visiting our website, scrolling down and clicking on the arrow on the lower right-hand side under “I am a Coach, Student or Graduate.” You will be prompted to type in your ID and Password before pressing “Login.” You will want to select “Student Area” of the program you are enrolled into. Example: CEP Student Area Please keep this manual handy and if at any time you have a question, concern or comment that is not answered within these pages, one of our friendly staff will be more than happy to help you. For all questions and comments, please direct your inquires to the CoachInc.com Help Desk at [email protected]

©Copyright 2006-2011 by CoachInc.com. All rights reserved. Policies subject to change without notice. Student Policies Manual v3.1-2013

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http://www.coachu.com/

mailto:[email protected]

Table of Contents (click on the page numbers below to view) GETTING STARTED .................................................................................................................................... 4

ABOUT COACHINC.COM ............................................................................................................................ 6

About the Core Essentials Program ......................................................................................................... 6 About CoachInc.com’s Advanced Coaching Programs ............................................................................ 6

OUR GUIDING PRINCIPLES ....................................................................................................................... 8

COMPANY POLICIES .................................................................................................................................. 9

Payment Policy ......................................................................................................................................... 9 Privacy Policy............................................................................................................................................ 9 Program Completion Policy – CEP & CEFTP ........................................................................................ 11 Program Completion Policy – ACP & ACCP .......................................................................................... 11 Refund/Withdrawal Policy ....................................................................................................................... 11 Student Conduct ..................................................................................................................................... 12 Unsolicited Email (Spam) ....................................................................................................................... 13 Website Terms of Use Agreement.......................................................................................................... 14

TELECLASS POLICIES AND PROCEDURES.......................................................................................... 16

Attendance Policy ................................................................................................................................... 16 Attendance Discrepancies ...................................................................................................................... 17 Enrolling into Courses ............................................................................................................................. 17 48-Hour Policy ........................................................................................................................................ 18 Dropping Courses ................................................................................................................................... 18 Course Enrollment Policy ....................................................................................................................... 19 Course Pre-requisites ............................................................................................................................. 19 Practicum– Credit Requirements ............................................................................................................ 19 TeleClass Cancellations ......................................................................................................................... 20 TeleClass Confidentiality ........................................................................................................................ 21 TeleClass Etiquette ................................................................................................................................. 21 TeleClass Evaluations ............................................................................................................................ 22 TeleClass Schedule ................................................................................................................................ 22 TeleClass Schedule Changes ................................................................................................................ 23 TeleClass Phone Costs .......................................................................................................................... 23 Teleclass Phone Methods ...................................................................................................................... 23 Waiting Lists ............................................................................................................................................ 24

GENERAL STUDENT POLICIES AND PROCEDURES ........................................................................... 25

Autoresponders....................................................................................................................................... 25 Certification ............................................................................................................................................. 25 Client Coaching Hours (CoachInc.com Definition) ................................................................................. 26 Course Materials ..................................................................................................................................... 26

Purchasing Course Materials ............................................................................................................. 27 Course Tests & Exams ........................................................................................................................... 27 Faculty .................................................................................................................................................... 28 Graduation .............................................................................................................................................. 29 Holidays .................................................................................................................................................. 29 Personal Information ............................................................................................................................... 30 Rosters .................................................................................................................................................... 30 Student Help and Support ...................................................................................................................... 31 Student IDs ............................................................................................................................................. 31 Student Newsletters ................................................................................................................................ 32 Transcripts .............................................................................................................................................. 32

WEBSITE NAVIGATION – QUICK VIEW .................................................................................................. 33

TELECLASS BRIDGE FAQ ....................................................................................................................... 37


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Getting Started This section contains some tips to ensure that you begin your coach training with CoachInc.com in the right direction. It can be very overwhelming to participate in courses, to establish yourself as a coach and to develop a strong Personal Foundation. The Core Essentials Program courses are organized in a manner to best support you through the process in your first year. At your earliest convenience:

1. Get a headset with a Mute button • Headsets can now be purchased in a wide variety of office supply and

electronics stores and websites. In the US, headsets for standard phones and cordless phones can be purchased for as low as $25.

• Wearing a headset will prevent you from experiencing physical discomfort while participating in TeleClasses, conducting phone meetings with your peers and during your telephone coaching sessions.

• Wearing a headset will also ensure that our class telephone bridges remain quiet to prevent distractions while learning. It is critical that background noise (such as workplace and family conversations, dog barking, children playing or crying, washing dishes, etc.) is muted out while participating in TeleClasses.

2. Purchase your three Core Essentials Textbooks from John Wiley& Sons.

• You may purchase your materials online at

http://www.coachinc.com/studentbooks. Please follow the links that pertain to your geographic area.

• The Coach U Personal and Corporate Coach Training Handbook • The Coach U Personal Development Workbook and Guide • The Coach U’s Essential Coaching Tools: Your Complete Practice

Resource

We're pleased to offer students 20% off of the core Coach U texts when purchased as a set. Individual copies of Coach U textbooks will be offered at a 15% discount.

3. Consider hiring a Professional Mentor Coach

• Although working with a Mentor Coach is optional at this point, it is strongly

advised. We recommend that you work with a Mentor Coach during your first year of coach training for at least three months. (If you wish to become certified at some point, working with a certified coach will be a requirement.)

©Copyright 2006 by CoachInc.com. All rights reserved. Policies subject to change without notice. Student Policy Manual v3.1, 2013 4

http://www.coachinc.com/studentbooks

• We encourage you to hire a Mentor Coach who will work with you on these

three areas: a) skill development, b) practice development and c) personal development. Working with an experienced coach can significantly shorten the learning curve. And, you will be able to more confidently communicate the value of coaching to your prospective clients when you have received value from working with a professional coach.

• You can learn more about working with a CoachInc.com approved Professional Mentor Coach by sending a blank email to: [email protected]. After you send a blank email to the address listed, you will automatically receive an email (unless your email system filters it out) with a list of Professional Mentor Coaches, mentor coaching fees and plans as well as potential interview questions.

4. Keep an open mind for discovery and learning

• In our opinion, the most masterful coaches remain humble and know that they

don’t know it all even after years of coaching. Do your best to keep an open mind although you will hear conflicting opinions and styles. What might seem too radical or conservative to you today, you might embrace in the future as you experience clients from all walks of life.

• You will participate in courses with students from many other countries. This creates a very rich learning environment and will help you stay abreast of cultural and regional differences; this knowledge and experience may come in handy with your coachees in the future. Many seasoned coaches have clients from several continents.

5. Enjoy the process! • Many students find themselves stepping outside of their comfort zones as

they engage in new conversations and behaviors with clients, new coaching peers and Faculty. It is normal to feel overwhelmed and/or intimidated when we try something new. Do the best that you can and reach out to connect with members of our community to support you.


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About CoachInc.com CoachInc.com is the leading provider of personal and corporate coach training. Not only are we the largest provider of coach training and coaching services in the world, we are also considered to be the first coach training company in the world. Coach U and Corporate Coach U have offered the most comprehensive coach training programs since 1992.

About the Core Essentials Program

CoachInc.com strongly values the International Coach Federation’s Core Coaching Competencies. In fact, the Core Essentials Program is designed to ground students firmly in the ICF’s Core Competencies, Ethics and Standards before moving on to one of the advanced coaching programs: Coach U’s Advanced Coaching Program (ACP) or Corporate Coach U’s Advanced Corporate Coaching Program (ACCP). Before specializing in life, career, small business or corporate coaching, we believe that all students should have some level of comfort and experience in coaching people from all walks of life. Ultimately, our philosophy is that coaching is coaching at the core. Although you may have a preference to work with a certain type of individual or company, it’s important to recognize that most always there is a cross-over between personal and business coaching; after all, we are working with human beings whose lives are not always compartmentalized. Aside from some specific practice building components, the Core Essentials coaching models, skills, approaches and strategies are universal – they can be used in personal coaching, business coaching and even team or organizational coaching. What will be different, however, is the language that is used between the coach and coachee. You will notice that both life and business examples are used in Core Essentials courses. The Core Essentials Program will prepare you for ICF certification at the Associate Certified Coach (ACC) level. (You will learn more about the International Coach Federation in the New Coach Orientation and Context for Coaching courses.)

About CoachInc.com’s Advanced Coaching Programs

There are two ways in which students may enter the Advanced Coaching Programs.

1. Once students graduate from the Core Essential Program, they may choose to upgrade into one of CoachInc.com’s advanced coaching programs (ACP/ACCP).

2. Coaches who have previous coach training and have a minimum ACC from ICF.

Previous training must be verified and an entrance exam must be completed for entry into one of CoachInc.com’s advanced coaching programs (ACP-T/ACCP-T)


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Coach U’s Advanced Coaching Program (ACP) attracts coaches interested in some combination of life, career, small business and corporate coaching. Students in this program prefer the diversity of available courses and the number of practice building courses available. Corporate Coach U’s Advanced Corporate Coaching Program (ACCP) is designed for coaches, consultants and managers who want to focus solely on business and corporate coaching including organizational team coaching. Becoming a Certified Graduate of either the ACP or ACCP program will prepare you for certification at the Professional Certified Coach (PCC) and the Master Certified Coach (MCC) designations with the International Coach Federation.

To learn more about upgrading into Coach U’s Advanced Coaching Program (ACP) or Corporate Coach U’s Advanced Corporate Coaching Program (ACCP) along with the most recent tuition schedules:

Coach U’s Advanced Coaching Program (ACP)

• Information • Pricing • Core Courses • Electives

Corporate Coach U’s Advanced Corporate Coaching Program (ACCP)

• Information • Pricing • Core Courses • Electives

North American and International Admissions Department

• Email [email protected] • Call 1-800-48COACH

Australia, New Zealand and Asia Admissions Department

• Email [email protected] • Call +61 2 9542 5888

United Kingdom and Europe Admissions Department

• Email [email protected] • Call +44 (0) 870 751 8824

You can also contact us here to request a new Becoming a Coach book. This book has a list of Coach U and Corporate Coach U programs and related courses.


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https://www.coachinc.com/CoachU/Programs%20and%20Services/Enroll/Program%20Information/default.asp?s=1&ProgramID=%7bCD80BB09-843C-4ED8-BB60-EEBE4688B05F%7d&tab=Information

https://www.coachinc.com/CoachU/Programs%20and%20Services/Enroll/Program%20Information/default.asp?s=1&ProgramID=%7bCD80BB09-843C-4ED8-BB60-EEBE4688B05F%7d&tab=Pricing

https://www.coachinc.com/CoachU/Programs%20and%20Services/Enroll/Program%20Information/default.asp?s=1&ProgramID=%7bCD80BB09-843C-4ED8-BB60-EEBE4688B05F%7d&tab=Core+Courses

https://www.coachinc.com/CoachU/Programs%20and%20Services/Enroll/Program%20Information/default.asp?s=1&ProgramID=%7bCD80BB09-843C-4ED8-BB60-EEBE4688B05F%7d&tab=Electives

https://www.coachinc.com/CCU/Programs%20and%20Services/Enroll/Program%20Information/default.asp?s=1&ProgramID=%7bBA6F08A4-2C95-45E7-815E-7B8D35447185%7d&tab=Information

https://www.coachinc.com/CCU/Programs%20and%20Services/Enroll/Program%20Information/default.asp?s=1&ProgramID=%7bBA6F08A4-2C95-45E7-815E-7B8D35447185%7d&tab=Pricing

https://www.coachinc.com/CCU/Programs%20and%20Services/Enroll/Program%20Information/default.asp?s=1&ProgramID=%7bBA6F08A4-2C95-45E7-815E-7B8D35447185%7d&tab=Core+Courses

https://www.coachinc.com/CCU/Programs%20and%20Services/Enroll/Program%20Information/default.asp?s=1&ProgramID=%7bBA6F08A4-2C95-45E7-815E-7B8D35447185%7d&tab=Electives




http://www.coachinc.com/CoachInc/BAC/default.asp?s=1

Our Guiding Principles The chart below presents CoachInc.com’s Guiding Principles. These principles represent the fundamental theories and principles about people in interaction, which coaches generally accept as true. You will recognize the existence of these principles in yourself and others as you accumulate experience in coaching your clients or coaches. You will learn more about our Guiding Principles when you enroll in the Guiding Principles course.

Guiding Principles Coach U Corporate Coach U

1 PEOPLE HAVE SOMETHING IN COMMON

We return to the common ground of being by loving, honoring and valuing self and others.

People are drawn together in companies through a compelling mission, and shared values.

2 PEOPLE ARE INQUISITIVE

Wonder, curiosity and inquiry are the source of all learning

Organizations that encourage curiosity accelerate learning and creativity.

3 PEOPLE CONTRIBUTE

Contribution based on purpose generates true fulfillment.

When organizations recognize individual contribution, they grow leaders at every level.

4 PEOPLE GROW FROM CONNECTION

Connection is the wellspring of creativity.

Collaboration is a conduit for enhancing people’s strengths and generating innovative solutions.

5 PEOPLE SEEK VALUE

Listening provides an ever-present access to value.

Listening beyond words is the currency of valuing human capital.

6 PEOPLE ACT IN THEIR OWN BEST INTEREST

Discernment reveals the opportunities in every situation.

When people make the shift from self-interest to self-responsibility. It enhances the quality of interaction with colleagues and clients.

7 PEOPLE LIVE FROM THEIR PERCEPTION

An inclusive, present-based perception of reality is the platform for effective action.

Recognizing that people perceive reality through their own filters leads to effective communication and creative platform for positive action.

8 PEOPLE HAVE A CHOICE

Awareness is the precursor to choice.

Shifting perspectives expands awareness and reveals new choices

9 PEOPLE DEFINE THEIR OWN INTEGRITY

The vigilant development of the fit between calling and conduct creates integrity.

Integrity for individuals comes from continuous alignment between the organizations’s mission, vision, and values, and their own.


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Company Policies In order to provide the highest level of training and services to the CoachInc.com community, certain standards of behavior have been established at Coach U and Corporate Coach U. Upon admission into any of our programs, all students accept a commitment to adhere to such standards and to conduct themselves in a manner appropriate to an educational environment, one which reflects that of the coaching profession. CoachInc.com reserves the right to change the policies, procedures, rules, regulations, and information at anytime. Changes will become effective upon staff’s determination, and the changes will apply to both prospective students and those already enrolled. It is the responsibility of the student to stay abreast of these changes. These changes will be announced in student newsletters and will be posted in the student area of the website. Listed below are company-wide policies that we ask all students to review and uphold. If found to be in violation of these standards, disciplinary action may be taken, which may include dismissal from your training program with no reimbursement of tuition.

Payment Policy

If you have chosen to pay for your tuition via payment plan all recurring credit card payments will be processed each month until you are paid in full. Should your account become delinquent, we reserve the right to take any of the following actions:

• Block you from the student area until your account is brought current • Withdraw you from the training program with forfeiture of monies paid to date • Assess a monthly late fee.

Transfers to other CoachInc.com programs will not be granted and there are no withdrawals allowed after a certain time period depending on the program:

• The Core Essential Program (CEP) has a 45-day withdrawal period. • The Advanced Coaching Program (ACP) has a 45-day withdrawal period. • The Advanced Corporate Coaching Program (ACCP) has a 45-day withdrawal

period.

Privacy Policy

When you become a student of CoachInc.com, you are asked to enter your first and last names, your email address and other contact information. We will never share your personal information with anyone other than staff, faculty, affiliates and/or fellow students.


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Program participant rosters are sent via email to all participants before the program start date and time. Program rosters contain your name, city, state, phone number and email address. By participating in our programs, you agree to keep such information confidential and further agree to use contact information for the sole purpose of communications during the program or course unless a very personal relationship is formed. As you use the site, you will be disclosing additional personal information about yourself. Please be assured that you and only you will have access to that information. We will collect anonymous statistical data from the site, which we may use for our own marketing purposes and which we may occasionally share with third parties. This might include, for example, data on the percentage of people living in a certain state who rank "fun/leisure" as their number one priority. Your specific personal choices will never be revealed to anyone. You would only be part of an aggregate pool, which would include a large number of other anonymous individuals. We may collect your email address in connection with contests sponsored by the site. That information will not leave the hands of the staff or contributors of CoachInc.com and will not be shared with any third party. We may contact you directly if we have questions about your account. If you have any doubt that it is someone from CoachInc.com contacting you, please feel free to take the caller’s name and then call our office to verify their identify. We may change our privacy policy from time to time and you should stay abreast of changes by reviewing your student newsletters and visiting the Student Area of the website regularly. Conditions under which we will make an exception to our privacy policy are: to comply with the law, if we are investigating a breech of internal security, or to insure the safety of our users, our coaches, faculty, or our staff.

Live Event Photo Usage From time to time, during a live training event the facilitator and/or staff of CoachInc.com will take photographs for promotional/commercial purposes. CoachInc.com reserves the right to use these images or likeness for reproduction for promotional use without notice. By allowing CoachInc.com to photograph you at a live event, you are agreeing to and understand your photo may be used for future promotional/commercial purposes. We value our student’s right to privacy therefore any participant who does not wish to be photographed must inform the facilitator at that time and no photographs shall be taken or used by CoachInc.com.


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Program Completion Policy – CEP & CEFTP

Core Essentials (CEP) Students

• All Core Essential Program (CEP) students will have 15 months from the date of enrollment to complete their program and graduate.

• All students must take responsibility for their training and make the necessary

time available in their schedule to ensure completion of their program. Core Essentials Fast Track (CEFTP) Students

• Students participating in CEFTP programs starting in or after May 2006 have 6 months from the date of the last day of the follow-up teleclass to complete all Core Essentials Program requirements for graduation.

Program Completion Policy – ACP & ACCP

All Advanced Coaching Program (ACP & ACP-T) and Advanced Corporate Coaching Program (ACCP& ACCP-T) students will have 3 years from the date of enrollment to complete their respective program and graduate. All students must take responsibility for their training and make the necessary time available in their schedule to ensure completion of their program. Please note if you are enrolled into the CEP and an Advanced Program and have Lifelong Learning Membership (LLM), you must still graduate within the specified time period. Once you graduate from the CEP, you will have indefinite access to CEP courses and may re-take any of the CEP courses. If you plan to re-take CEP courses before starting your Advanced courses, please pay close attention to your 3 year time limit for the Advanced program.

Refund/Withdrawal Policy

CoachInc.com has a 45-day money back guarantee for enrollees in the Core Essentials Program (CEP) and a 45-day money-back guarantee for enrollees in the Advanced Coaching Program (ACP & ACP-T) and the Advanced Corporate Coaching Program (ACCP & ACCP-T). There is a fee to cover administrative expenses: $200 USD per program (CEP & ACP & ACCP). If you are enrolled into all three programs (CEP & ACP & ACCP) your administrative fee will be $600 USD. Enrollment in any CoachInc.com program is not transferable to any other individual should you be unable to complete the program for any reason. Also, please note that after the 45 day withdrawal period you may not switch from one Advanced program to another (ex: ACP to ACCP). Please ensure you chose the right Advanced program for you.


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Student Conduct

At CoachInc.com, we work with professionals who want to be masterful personal, business and corporate coaches. To commensurate with that, here's what we expect of you:

• Preparation for each TeleClass session through review of curriculum material and completion of assigned fieldwork. Students are required to review material prior to class as material you won’t be necessarily going over the material but integrating it into action, understanding and practice.

• Thoughtful and enthusiastic participation during TeleClass sessions.

• Participation in improving our programs through completion of faculty evaluations.

• Respectful and professional interactions with faculty, students, and CoachInc.com staff.

• Commitment to honor the principles and ethics of personal and business coaching, so that you are a credit to the profession.

• Willingness to master the competencies of personal and business coaching.

• Willingness to stretch and grow personally, and to make the "shifts" which will help you successfully transition to "being" a coach.

• Readiness to be a role model for your clients, colleagues or direct reports through your way of being rather than through your expertise.

• A desire to forward the profession of coaching by being a resource and support for CoachInc.com and other coaches.

• Completion of TeleClass evaluation forms so that we may continue to serve you better.

Please note that Faculty members reserve the right to support a positive learning experience during courses. If a TeleClass Leader or Faculty member believes that a student is disrupting the quality of a course, they have CoachInc.com’s permission to handle the situation as they see fit including asking the student to leave a session or entire course without receiving credit. Student Conduct in Practice Labs/Practicums

• The observing evaluator's role is to help the coach become less self-conscious and a better coach. This requires the evaluator to be aware and mindful of the coach's skill level, experience, confidence and progress up to date. It is the evaluator's responsibility to deliver feedback in a way that truly supports the coach's growth and development by building upon their existing skills.


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• Before delivering suggestions for improvement, it is always helpful to start with

positive comments including what the coach did to receive a good response from his or her coachee.

Unsolicited Email (Spam)

Student contact information via rosters is available as a resource for making contact with like-minded people, to support you in your personal growth, to connect with a study partner/class partner to deepen your learning and to meet potential Team 100 partners so you become a better resource for your clients. Students, graduates and staff appreciate the following spam-free guidelines within our community so we can continue to have an open and trusting community of personal integrity and mutual respect. Spam is simply sending out email to an individual or a group of people to promote your product or service. The key word is unsolicited. If someone hasn't requested information regarding your product or service, then please do not send such information. As an example, it is considered spam to use the Coach U/Corporate Coach U roster lists and/or the directory to send notifications or promotions regarding your business. This includes but is not limited to:

• Offers for your e-newsletter • Offers for free coaching/advice/tips • Offers for your service to coaches • Offers for your TeleClass(es) • Asking for people to go to your website • Notification about your new products, services, books, etc. • Promotion, in any way, of your business or coaching practice

The proper use of Coach U/Corporate Coach U rosters and directories includes the following:

• To contact a student in your course to buddy up • To find other coaches in your area regarding local coaching events and activities

(e.g. National Coaching Week, chapter meetings, etc.) • To share resources within your SIG or TeleClass, such as books, web sites,

programs, articles, etc. related to the subject matter at hand Non-compliance with the above stated policy may affect your student privileges and/or student status. ©Copyright 2006-2011 by CoachInc.com. All rights reserved. Policies subject to change without notice. Student Policies Manual v3.1-2013

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Website Terms of Use Agreement

Our newsletter articles, media mentions, and all other information on the CoachInc.com website are copyrighted and/or trademarked by either the author or CoachInc.com. You may NOT use these articles without written permission from CoachInc.com except for your own personal non-commercial use. By downloading, printing, or otherwise using the material on the site for personal use you in no way assume any ownership rights of that material. If you see something on the site you would like to use or share beyond simple personal use, it is likely that we will consider allowing you to do so - but only with written permission. For permission please send an email to [email protected]. We reserve the right to deny use of the site to anyone for any reason. If you are a member and have entered personal goals (such as coaching log entries) into the site database and we terminate your membership you have 30 days to request a hard copy of what you have entered into the system. After 30 days the information will no longer be available. If you voluntarily terminate your membership it is your responsibility to make a hard copy of information you have entered into the site before your terminate your membership. Access to Coaches The graduates and Professional Mentor Coaches (PMC) or other certified coaches who contribute to CoachInc.com are independent contractors with their own businesses. They are under no obligation to answer emails from visitors or members of CoachInc.com, however, many of them will answer a limited number of specific inquiries. They will not engage in an ongoing coaching relationship via email unless you hire them at their usual rates. Please be courteous when corresponding with our coaches. Disclaimer We fully reserve all rights in regards to the nature, terms, and any other detail of any program, service, offering or product offered by CoachInc.com and its related companies. We reserve the right to change our programs, without notice, as well any service or product offered. All of the information on the CoachInc.com site is based on the opinion of the writers who contribute to the site. Most of these writers are professional business and/or personal coaches. They are not attorneys, accountants, financial advisors, therapists, physicians, or nutritionists and, unless otherwise stated on their bio pages, and are not licensed by any federal, state, or local bureaucracy. Use the information on this site at your own risk and use your common sense. Use of this site is not a substitute for professional legal, financial or medical advice. If you feel that you need specific advice in a particular area you are encouraged to seek personal, professional counsel. By using this site you agree to hold CoachInc.com, its owners, contributors to the site, and all other users of the site harmless in every way. Any dispute arising as a result of using this site will be settled by mediation, and if mediation is unsuccessful then by binding arbitration. CoachInc.com and you as the user agree that disputes related to the use of this site will never reach the court system but will instead be settled by the above ©Copyright 2006-2011 by CoachInc.com. All rights reserved. Policies subject to change without notice. Student Policies Manual v3.1-2013

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referenced methods. Any such settlement activities will take place in Steamboat Springs, CO, USA where CoachInc.com is based. Costs of such mediation or arbitration shall be borne solely by the individual bringing the action.


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TeleClass Policies and Procedures The CEP, ACP and ACCP curriculum and training are delivered solely by TeleClass, the only exception being our fast track program that is delivered live. In order to ensure a successful learning environment, we have created the highest standard of coach training and delivery. In order for our students to be successful it is their responsibility to approach their training with the utmost consideration and commitment to the coaching profession. These policies have been put in place to ensure our students and graduates, meet this high standard.

Attendance Policy

It is important for students to plan to attend all of their classes for each course. We highly discourage students from enrolling in courses when it is known in advance that one session will be missed. Students should only enroll into courses when they are confident that all sessions can be attended. Students will not be credited for a class that could not be attended due to technical difficulty on the student’s side; this includes phone problems (phone service problems including line static, equipment failures), internet problems, changes in time (daylight versus standard), lost information, schedule conflicts, incorrect international time conversions, travel delays, illness, etc. In order to receive class credit, your TeleClass Leader must be aware of your presence during each session. Your facilitator will take attendance within the first 5 minutes of class and may check attendance again at the end of the session. Students must be present no later than 5 minutes after the session begins and may not leave more than 5 minutes early to receive class credit. If you are taking a course that requires specific assignments or practice coaching in order to receive credit for the course, these requirements must be completed in their entirety. In the absence of fulfilling ANY ONE of the requirements, the entire course must be retaken. Please note that these requirements must be fulfilled on a timely basis as your facilitator is required to promptly close out the course to prevent students from being dropped from courses scheduled in the future. The Core Essentials Program (CEP), Advanced Coaching Program (ACP & ACP-T) and the Advanced Corporate Coaching Program (ACCP & ACCP-T) attendance policy is as follows:

• 4 Week CE Courses & A-Courses - You must attend at least three full classes in a 4-week series to receive credit. If you miss two or more you must re-take the entire course. In December, there are only three classes scheduled so you must attend ALL THREE (no classes can be missed). No makeup classes allowed.

©Copyright 2006 by CoachInc.com. All rights reserved. Policies subject to change without notice. Student Policy Manual v3.1, 2013 16

• 8 Week CE Courses & A- Courses - You must attend at least six full classes in an 8-

week series to receive credit. If any portion of an 8-week course falls in December, there will only be 7 classes scheduled, so a maximum of one class can be missed. No makeup classes allowed.

• 12 Week A Courses - You must attend at least nine full classes in a 12-week series to receive credit. If any portion of a 12-week course falls in December, there will be only 11 classes scheduled, so a maximum of two classes can be missed. No makeup classes allowed

o A-courses are those courses that begin with "A" and means Advanced. Example A-425, A-810, etc.

o CE-courses are those courses that being with “CE” and means Core Essentials. Example CE-120, CE-212

Core Essentials Fast Track Program (CEFTP) Attendance Policy is as follows:

• All Core Essentials Fast Track students must be present for the entire live training event, in order to get credit for this program.

• Private Establishing Yourself as a Coach TeleClass course.

o If absolutely necessary, one (1) session may be missed of the “Private Establishing Yourself as a Coach” course (projects must be submitted). If additional time is missed for any reason, you must successfully complete/repeat the regular Establishing Yourself as a Coach course (8 hours;1 hour per week for 8 consecutive weeks) in order to graduate. Your facilitator(s) will NOT be able to make any exceptions to this policy for any reason.

• Contact your facilitator for additional information.

Attendance Discrepancies

If there is an attendance discrepancy, please first notify the faculty to see if there was a recording error. If the faculty records indicate you did not attend enough classes for credit, petition for credit by faxing your phone records to the Registrar and circling your participation in the necessary number of calls. Upon review and acceptance, credit for the course will be corrected. Contact [email protected] for the current fax number to use. Once 6 months has elapsed after a course drop has been recorded, petitions for course credit corrections will no longer be accepted.

Enrolling into Courses

Students can begin enrolling into their courses the moment they receive their welcome letter for their program. The students ID and Password will be included in the welcome letter and we request all students keep this information confidential.


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48-Hour Policy

Enrollments for courses will be accepted until 48-hours before the first class. After that time, courses are considered closed. There are no exceptions to this policy and late enrollments are not accepted. Do not contact faculty members to request this. The enrollment procedure is as follows:

• Login to your program Student Area (CEP/ACP/ACCP) • Click on Student Center • Go to "Available Courses." • You will see a list of all the courses available in your program. • Click first on a course name to see all sections available for that course only. • You will see a class description; click "Enroll Now." • Click the section in which you’d like to enroll. • If there are spaces open in the time you desire, you will be enrolled when you

click “confirm.” If there are no current openings, you will automatically be added to the waiting list if you click “add to waiting list.”

You will receive a confirmation by email. Please save this confirmation for verification of enrollment. If you do not receive an email confirmation within 24 hours, please contact [email protected] to notify us of the problem.

Dropping Courses

Before the 48-hour deadline: Students may freely drop courses through the online system up until the 48-hour deadline. To drop a course, the procedure is as follows:

• Log in to your program Student Area • Click the top right hand link - Student Center • Click on Enrolled Courses • Click on the course you would like to drop • Click the “Drop” button • Click “yes” to confirm

After the 48-hour deadline: If at all possible, please drop courses before the 48-hour deadline. This will allow a student that is on the waiting list to take your place. We understand that last-minute schedule changes occasionally do happen. In the event you need to drop a course after the 48-hour deadline, please contact the faculty for the course. Be sure to include your name, student ID, the course number, and course date & time. The faculty will then drop you when they take attendance.


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Course Enrollment Policy

Core Essentials and Advanced Program Students may enroll into as many courses in their program that their schedule will comfortably allow, while being observant of pre-requisites. We want to encourage you to progress through the program at a pace that is conducive to your personal agenda. However, please note, for any students who regularly enroll and no-show in courses, don’t complete the required number of sessions or fully participate and complete assigned coursework, we will reserve the right to impose a limit, reducing the allowed number of course enrollments accordingly. Although there is no limit on the amount of courses you can take, CoachInc.com does not guarantee you will have an unlimited amount of courses to enroll into. The amount of courses a student takes each month is dependent on personal schedule and available courses that meet the student’s schedule. We ask all our students to try to be as flexible as possible with available dates and times they are able to take classes to ensure they graduate within the time allowed.

Course Pre-requisites

In some cases students are required to meet course pre-requisites before enrolling into certain courses. Each course builds off the next, therefore students will be dropped from a course 48-hours before that course is to begin if that course has a pre-requisite and they have not yet completed it. A course description is available during the enrollment process for your course, and is on the same page as the “enroll now” button. Before proceeding with enrollment, review the pre-requisites to ensure that you have met the criteria before enrolling. If you are dropped, you will receive an email indicating you have not met the pre-requisite for the course.

Practicum– Credit Requirements

If you are taking a course that requires specific assignments or practice coaching in order to receive credit for a course, these requirements must be completed in their entirety. In the absence of fulfilling ANY ONE of the requirements, the entire course must be retaken. There will be no exceptions given to any missed requirements. It is the student’s responsibility to ensure that they meet all the requirements, and in the case of practice coaching, no make ups will be allowed. Practicum Credit Requirements

• Attend a minimum of six full sessions and preferably all eight. (You may only miss two classes and it’s highly recommended these not be the first two.)


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• As the coach, facilitate a coaching session using as many coaching methods and skills for the application presented, as you can.

• As the client, bring along a situation to be coached on and play it in the first person so that you actually receive the coaching.

• As an observing evaluator, give students specific feedback on their coaching skills in a one-page written evaluation and send a copy to your instructor.

Important Note Regarding Practicum Credit Requirements

• Without coaching, being coached and the written evaluations, you will not receive credit for the module, even if you meet the attendance requirements. All feedback must be submitted within 24-48 hours of the observed session. Please note that these requirements must be fulfilled on a timely basis as your Faculty member is required to promptly close out the course to prevent students from being dropped from courses scheduled in the future.

Student Conduct in Practicum’s as an Observing Evaluator

• The observing evaluator's role is to help the coach become less self-conscious and a better coach. This requires the evaluator to be aware and mindful of the coach's skill level, experience, confidence and progress up to date. It is the evaluator's responsibility to deliver feedback in a way that truly supports the coach's growth and development by building upon their existing skills.

• Before delivering suggestions for improvement, it is always helpful to start with positive comments including what the coach did to receive a good response from his or her coachee.

Please Note: Faculty will not provide letters of recommendation for ICF certification to students based on listening during a class, even when it is a practicum.

TeleClass Cancellations

All TeleClasses must have at least ten and no more than twenty-three participants or 16 for practice labs in order to ensure the best possible learning environment for everyone. Our training department reserves the right to cancel any course that does not meet this criterion. Courses with fewer than ten participants are subject to cancellation. Faculty may change without prior notice due to scheduling realities and in the rare event that a faculty member cannot be found for a particular course we will have no choice but to cancel that course.


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If you are unable to take a TeleClass due to a cancellation, please be assured that the course will be offered again in upcoming scheduling. In order to ensure that cancellations do not affect your training, it’s highly recommended that students have a wide variety of available times in their schedule to take courses. If a course does get cancelled students will receive a confirmation by email that this has happened. We do our best to cancel courses at least 7 days before the class is to start. It is the student’s responsibility to find and enroll in another course if a cancellation takes place.

TeleClass Confidentiality

To ensure a safe and rewarding learning experience for every TeleClass participant, it is important that everyone maintains strict confidentiality. All information disclosed is to be kept inside the course; please do not share or disclose any information related to a person or business (names, situation, company, etc.) delivered in a TeleClass under any circumstance. To ensure the utmost confidentiality students cannot:

• Record courses. The recording of CoachInc.com TeleClasses is strictly prohibited.

• Use three-way calling. Three-way calling is prohibited; you cannot use three-way calling to add anyone into a CoachInc.com TeleClass.

Ensuring the safety of the virtual classroom means that individuals are free to share personal information about themselves or those they coach in order to practice real world coaching situations. Anyone found to be in violation of the TeleClass confidentiality policies, disciplinary action may be taken, which may include dismissal from your training program with no reimbursement of tuition.

TeleClass Etiquette

How to participate in CoachInc.com TeleClasses:

• Before dialing into a bridge, please disable your call waiting. This can be accomplished most often for residents of US & Canada by dialing *70 or *80 before dialing into the bridge, depending on your service provider. All other international students should contact their service provider.

• Always state your name first (e.g. “This is Jane…”)


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• Fully participate. What you have to say is often what others need to hear. If you

are silent or are concerned that what you have to say isn’t worthwhile, you may hold everyone else back.

• Speak in 20-second sound bites. Make your point succinctly, share a quick story,

ask a question. With 15-25 participants on a typical TeleClass, please be sensitive to each person’s need to participate.

• Please use your Mute Button when you are not speaking, this will help to reduce

background noise.

• Share what you’ve learned. During TeleClasses, you’ll be learning new information, tools and concepts. It helps you and everyone on the call to articulate what you’ve learned and how it will help in your practice and your life.

• Take notes. Some of the content of the TeleClass is developed during the class

call. Taking notes ensures that you will have this additional content for future reference. You will find yourself collecting "gems and pearls" of wisdom from other participants, recommendations for reading which is directly related to course content and invaluable tips and pointers for real world coaching. You will reference these again and again in your work as a personal, business or corporate coach.

• Enjoy yourself. These calls are a chance to learn key points, review what you’ve

studied, get to know your classmates across the world, and learn from each other’s experiences. You’ll learn more if you’re relaxed and able to “get” versus merely understand the information.

TeleClass Evaluations

We have an evaluation system that assists in continually raising our ongoing standards of excellence. For this reason, it is important that you fill out the evaluations at the end of every class. And, most importantly we ask that you be candid. This is a safe community and feedback is appreciated. Also, if you don't understand something, or have a challenge with something that occurs DURING the class please speak up and address in the moment. If not during the actual session itself, then perhaps in an email to the faculty afterwards. Part of coaching competency is direct and honest communication. All courses (other than practicums) will have an evaluation associated with it. You will have two weeks from the end of the course to complete your evaluation.

TeleClass Schedule

For the convenience of our students, the TeleClass schedule is posted 6 months in advance. It is the student’s responsibility to review the TeleClass schedule regularly for any changes that may occur such as adding or canceling of courses.


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The TeleClass schedule will include the Course Name, Course Date, Course Time (US Eastern Time) and Faculty Name. If there is no faculty currently assigned to lead a course the schedule will indicate this by a TBA, to be announced status. A faculty member will be assigned to this course as soon as possible. If a faculty member cannot be assigned, we will have no choice than to cancel the course. This rarely happens, and only in extreme cases. Although we try our best to accommodate the TeleClass scheduling needs of all our students, we do not take individual requests for courses. It is up to the student to make the space needed in order to attend the courses needed for completion.

TeleClass Schedule Changes

Although this rarely happens, the TeleClass schedule is subject to change. If CoachInc.com deems it necessary to drop a course due to low enrollment, you shall be notified of this change via email. We apologize for the inconvenience, and appreciate your understanding.

TeleClass Phone Costs

Our curriculum is delivered by TeleClass, therefore we encourage our students to research and obtain the best possible long distance rate available. Students are responsible for any long distance charges incurred while taking our courses.

Teleclass Phone Methods

You may use any of the following methods to dial into the bridgelines:

• Landlines (most reliable method) • Cell phones • Voice over IP (VOIP) such as Skype, Vonage, etc.

For cell/mobile phones you must be SURE you are in an area where reception is excellent. Various forms of internet telephony may cause challenges on a bridge line, so you must be sure to test services for clarity and connection. Our bridges seem to work very well with SKYPE as long as the internet connection and bandwidth is excellent. Please review the Teleclass Bridgeline FAQ at the end of this manual for information on using Skype.

In the United States, Canada and the United Kingdom, there are often local numbers that can be used when dialing into the bridge lines. To check on availability in your area please go to http://nconnects.com/Local/ . This site is updated regularly and the numbers will change so please check back often for additions and changes. Please note: If you are using any method of connecting that causes echos, static, or excessive noise, your instructor and other students may ask you to drop the call and dial in using another phone line or method. If you are asked to drop the call and you don't call back on a better connection, you will not get credit for the class.


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Waiting Lists When a course has been filled students will have the option of placing their name on a waiting list. We encourage you to use this option, as it indicates to us the need for additional courses. When the waiting list reaches a certain number of students (determined by the Training Department) another course will be scheduled at the same date and same time as the original course whenever possible. Additional courses added based on waiting lists are not guaranteed to run if minimum enrollment numbers are not reached. To be added to a waiting list, enroll as you normally would (in the Student Center, click on Available Courses, then the course, then the Enroll Now button. Click on the section desired. If the course is full, you will automatically be enrolled on the waiting list when you click the “add to waiting list” button). Remember that if you enroll on a waiting list, you must leave a space open on your schedule in order to be added to the course if your name comes up. In these cases, we recommend that students take no more than 2 or 3 courses per month.


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General Student Policies and Procedures Autoresponders

Using an autoresponder is an easy way to get quick access to information you are seeking. An autoresponder is simply an email that provides an automated response. Address a blank email to the autoresponder address i.e. [email protected] and send. In a few minutes it will reply back with an email containing the information you requested. How to use an autoresponder:

• Open your email program • Compose a new email and address the email to the autoresponder address • Put the letter X in the subject line • It is not necessary to put any text in the email • Click send • You will receive an automated email response usually within 1-3 minutes.

For the current list of available autoresponders send a blank email to [email protected]

Certification

The International Coach Federation (ICF) is responsible for certifying coaches at the ACC, PCC and MCC levels. For more information, please visit the ICF website at http://www.coachfederation.org Coach U does offer a certified graduate process, which is our “accredited program” and is a stepping stone to the PCC level of certification with ICF. All information regarding requirements and procedures for this process are available in the Student Area of the website for advanced program enrollees. It is the student’s responsibility to review this information and follow the procedures listed if interested in the following designations: Coach U Certified Graduate (CUCG) Corporate Coach U Certified Graduate (CCUCG) Please note: The CUCG and CCUCG submission dates will be available twice a year and this process is available to advanced program (ACP and ACCP) graduates only. Submission dates are Feb 1-15 & Aug 1-15 of each year. It is the responsibilities of the student to compile the information necessary for the application process and to ensure all documentation is in order i.e. coaching log, coaching reviews, letters of recommendation etc. ©Copyright 2006 by CoachInc.com. All rights reserved. Policies subject to change without notice. Student Policy Manual v2.8 2011

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If you are enrolled in an advanced program, you can find more information on our certified graduate process by visiting the student area of the website: Login to your program Student Area (ACP or ACCP) Click on Certified Graduate on the right side For quick snapshots of the requirements and process, download the Graduation & Certification Table. You can email us if you have any questions regarding the certified graduate process: Coach U Certified Graduate (CUCG) and Corporate Coach U Certified Graduate (CCUCG) at [email protected]

Client Coaching Hours (CoachInc.com Definition)

For purposes of individual credentialing for CoachInc.com designations, a client coaching hour is 60 minutes coaching time with a person who has hired you as a coach, with whom you have a formal coaching agreement, and who you coach rather than providing any other service such as consulting or therapy. If you perform coaching and other services for a client, you may only count the actual time spent coaching toward certification. You may not count time providing other services. Additionally, time spent coaching during CoachInc.com courses or in conversations with coaching colleagues (such as buddies and peers) will not apply towards graduation and certification. Only submit hours for graduation and certification purposes for professional coaching relationships where there is a formal coaching agreement.

Course Materials

All students are required to have the appropriate materials for their program. It is the student’s responsibility to purchase the textbooks needed for their courses. Core Essentials Program (CEP) students must order the following program textbooks BEFORE enrolling into courses.

• The Coach U Personal and Corporate Coach Training Handbook • The Coach U Personal Development Workbook and Guide • The Coach U’s Essential Coaching Tools: Your Complete Practice Resource.

Students will need one-time access to a CD/DVD drive in order to retrieve, literally, hundreds of Word and PDF files located on the CD at the back of this book.

Core Essentials Fast Track Program CEFTP students should not be purchasing the textbooks in the student area. Textbooks will be provided on site. If you do purchase


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your books ahead of the live event you will have to return the books to the distributor and we (CoachInc.com) will not be able to provide a refund or discount to you. Advanced Coaching Program (ACP) students will find their course materials available by download ONLY from the Student Resource area. Students will also need to ensure they have the following textbooks:

• The Coach U Personal Development Workbook and Guide • The Coach U’s Essential Coaching Tools: Your Complete Practice Resource

Please note: ACP-T students are required to purchase the Coach U Personal and Corporate Coach Training Handbook for courses CE-120 and CE-410. Advanced Corporate Coaching Program (ACCP) students will find their course materials available by download ONLY from the Student Resource area. ACCP students will be provided hardcopies of the PCSI workbooks and the Professional Foundations workbook, which will be sent upon enrollment into the program. It may be useful for ACCP students to have the following as an additional resource:

• The Coach U’s Essential Coaching Tools: Your Complete Practice Resource Please note: ACCP-T students are required to purchase the Coach U Personal and Corporate Coach Training Handbook for courses CE-120 and CE-410.

Purchasing Course Materials You may purchase your materials online at http://www.coachinc.com/studentbooks. Please follow the links that pertain to your geographic area.

We're pleased to offer students 20% off of the core Coach U texts when purchased as a set. Individual copies of Coach U textbooks will be offered at a 15% discount.

• The Coach U Personal and Corporate Coach Training Handbook • The Coach U Personal Development Workbook and Guide • The Coach U’s Essential Coaching Tools: Your Complete Practice

Resource Students are expected read the module prior to class as faculty may not necessarily be going over that material, but integrating it in to action, understanding and practice.

Course Tests & Exams

Courses that have online self-tests must be completed in order to graduate from the Core Essentials Program (CEP) and Core Essentials Fast Track Program (CEFTP). Course tests can be taken at any time and you will have 45 minutes to complete each test. The tests are all true/false and you must has a score of 80% or better in order to


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pass. If you do not pass, you may re-take the test as many times as necessary to achieve a passing mark. Your most recent score will be the one saved. Please read the test instructions carefully before taking the tests, so you have a better understanding of the unique scoring process. Also be sure to print off your tests, as any technical issue which may result in loss of test scores, will require you to re-take the tests if you cannot verify your passing grade. Required Tests: For former program students (CTP and CCP), only required courses have had tests: A. Modules 1-15 or CCU-01 through CCU-15 for CCP B. C1-C36 or most of the CU-100 through CU-500 series (not the Practice Labs) for CTP For new students (after Nov. 1, 2004), ONLY the Core Essentials Program, CEP has tests. There are no tests for the Advanced Programs (courses beginning with A-) Helpful hints for taking your tests:

• Many questions have more than one correct response. • Check all that apply. • Some questions have no correct responses. • Check "none of the above" in those cases. • Have your textbooks accessible. • Write your answers on paper in case of technical errors or loss of data.

Core Essentials Program Exam Effective January 1, 2009 students enrolled on or after January 1, 2009 will be required to complete the Core Essentials Final Exam in order to graduate from the CEP. Students must receive a score of 80% or greater in order to pass. The exam is located in the Course Test area of the Student Center and you may take and re-take the exam until you receive a passing score. The CEP Final Exam consists of 127 true/false and multiple choice questions related to the content learned in the CEP. If you are a student who enrolled before January 1, 2009 your graduation requirements will remain the same and you will not be required to complete the CEP Final Exam, although you are encouraged to use the exam as a review tool if you wish.

Faculty

We stand out from other ICF-Accredited coach training programs because most of our international faculty are ICF credentialed at the PCC or MCC level. Our faculty members are CoachInc.com graduates as well as seasoned coaches and are leading courses from experience rather than just theory. Additionally, most are also Coachinc's Professional Mentor Coaches (PMC).


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In addition to being available to you during the TeleClass, faculty members are available to you to resolve questions or concerns arising from your TeleClass experience, as well as to support your learning in general. Faculty contact information is included in your TeleClass confirmation e-mail which you will receive prior to the start of each course. Please be respectful of faculty’s time and other commitments when making requests of them. They have active coaching practices in addition to their faculty responsibilities. You will find a faculty listing in the student area. Click on the “Faculty” link on the right side bar. Please note that Faculty members reserve the right to support a positive learning experience during courses. If a TeleClass Leader or Faculty member believes that a student is disrupting the quality of a course, they have our permission to handle the situation as they see fit including asking the student to leave a session or entire course without receiving credit. Also note: Faculty will not provide letters of recommendation for ICF certification to students based on listening during a class, even when it is a practicum.

Graduation

Graduation requirements depend on your enrollment date as well as which program you are enrolled. You will find all the graduation information in the Student Area. It is the student’s responsibility to review the graduation requirements and understand what is expected in order to graduate. The graduation requirements are not negotiable and there will be no exceptions to this. For more information on graduation go your program Student Area and click on the “Graduation” link. If you have a question regarding the graduation process, contact our graduation department by emailing [email protected]

Holidays

Observed holidays are US Thanksgiving and US Christmas.

• US Thanksgiving : In November, Thursday courses will not be scheduled due to the US Thanksgiving holiday. Courses will be available for enrollment on Monday - Wednesday.

• US Christmas: All courses for December will be 3 weeks long due to the holidays and students must attend *all* 3 sessions to get credit for the course. If part of an 8- week course falls into December, students must attend a minimum of 6 out of 7 weeks. Courses will be modified to discuss the same content over a shorter period of time; therefore, students, upon graduation from the overall program they are in (CEP/ACP/ACCP), will receive full credit hours (i.e., 4 hours or 8 hours) for successfully completed courses.


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For all other holidays that fall on class days, Mondays, Tuesdays, Wednesdays, Thursdays and Saturdays, classes will be held as usual. If there is a particular holiday that you wish to observe, you may choose to not schedule any courses that are in conflict with those important holidays.

Personal Information

It is the responsibility of students and graduates to ensure their personal information is up to date at all times. If there is a change in your email address, mailing address, phone number, etc., you may update this information via the Student Center.

• Go to the Student Center link in your program student area. • On the bulleted list under Student Center, click on Personal Information. • Change all information that needs to be updated. • Click “Update” at the bottom of the page. If you do not click “update,” the

changes will not be saved. All students are given a unique password to enter the Student Area of the site. Keep your password in a safe place. If you have misplaced your password you may reset your password by clicking on the “forgot password” link on the bottom of the login page. You will be prompted to enter your Student ID number. If you are having difficulties please contact [email protected] Please Note: You will not be able to change your first or last name in the system; you must contact [email protected] to make this request.

Rosters

A course reminder and roster is emailed 48 hours prior to the first class of each course. If for some reason you do not receive the roster, another copy can be found online in the student area:

• Login to the your program Student Area (CEP Student Area/ACP Student Area) • Click on Student Center • Click on Enrolled Courses. • Click on the course in question • Click on the tab labeled “Roster”

As a CoachInc.com student, you will have access to student email addresses through the class roster mailings. There are some very important do's and don'ts with respect to your use of student roster information. DO use the roster information as the basis for communication with your fellow students for the purpose of shared learning. Often, Faculty members will assign class


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participants to buddy up for the duration of the class-to work on assignments, practice peer coaching, or review fieldwork. DO NOT use the student roster information for any promotional purpose whatsoever, even if the promotional offer is free. This means you may not enter student information into any database, share this information with individuals outside of CoachInc.com, or individually contact students with the intention to promote a product or service. This is a very important safeguard for our students' privacy, which we ask everyone to support fully. Failure to observe these guidelines could result in suspension or termination from the program. For more detailed information about unsolicited email, please see “Unsolicited Email (Spam).”

Student Help and Support

We want to make certain all of our students have the best possible learning experience. If you have any questions regarding your program, courses, or are experiencing difficulties please contact the CoachInc.com Help Desk. Our friendly staff is available Monday to Friday (excluding holidays) and you can expect a response within 24 business hours of sending your inquiry. You may contact the Help Desk at [email protected]. Please be sure to include complete information that will allow us to better assist you in a timely fashion. For all correspondence please include the following:

• Your full name. • Student ID# • A full description of the problem you are experiencing. • When and how best to contact you.

Student IDs

Each student is assigned a unique student ID number ex. 11-111. You will receive your student ID number upon enrollment into any Coachinc.com program. With this student ID and your password, you will be able to login to the Student Area of the website. Keep your student ID and password in a safe place. Upon any correspondence you have with staff member, you will be asked to provide your student ID number. If you have lost your student ID number please contact [email protected] and be sure to include your full name and which program you are enrolled into. NOTE: Student ID numbers cannot be changed or modified.


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Student Newsletters

When you enrolled into one of CoachInc.com’s training programs, you were automatically subscribe to a Student Only newsletter. It is extremely important that you take the time to review this newsletter in order to ensure you are up to date on the most recent news and information. Special announcements concerning policy changes, program changes, new courses, coaching opportunities, will be included in this publication. In some cases, these special announcements are only included in the newsletter. If you choose to unsubscribe yourself from the student newsletter, you will be responsible for staying abreast of any program or policy changes. If this is the case you must login to the Student Area on a regular basis to ensure you have the most updated information.

Transcripts

Students are ultimately responsible for the accuracy of their own transcripts. Please be sure to check the "My Transcript" area of the Student Center at least quarterly to be sure that you are properly credited with courses you have taken and completed. If you notice a discrepancy, please notify the Registrar immediately at [email protected]. A discrepancy may include courses that show as “Dropped” that should show as “Completed”. We suggest regularly printing copies of your transcript for your records. A course will remain in the enrolled courses section of the Student Center until the attendance has been posted and the course closed by the faculty member. Once the course has been closed, the course will move to the My Transcript section. If you do not see the course in the "My Transcript" area, it means the attendance has not been completed and the course has not yet been closed. If it is more than 2 weeks since the course was completed, please notify [email protected] about the course in question so we can follow up with faculty to have this completed.


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Website Navigation – Quick view

If you experience any difficulties with the CoachInc.com website, please refer to the technical support page of the website. Login to the Student Area and click on the link on the right hand navigation entitled Need Help? Student Center The Student Center is the central area, where students can enroll into classes, drop classes, take tests, review their transcript, etc.

1. Go to http://www.coachu.com. 2. Click on the bottom right tab labeled “I am a Coach student/graduate.” 3. Enter your student id and password and click “Login.” 4. Click on your program Student Area, i.e. CEP Student Area, ACP Student Area 5. At the top of the right side navigation bar, click Student Center. A bulleted list will be

visible under the Student Center heading. **Please note if you have enrolled in both the CEP and ACP/ACCP you will not be able to access your ACP/ACCP Student Area until you have graduated from the CEP.

Change Password Students may change their password at anytime, by following the steps below:

1. Go to the Student Center link in the student area. 2. On the bulleted list under Student Center, click “Change Password.” 3. Input your current password. 4. Input the new password. 5. Input the new password again to confirm it. 6. Click “Submit.”

Coaching Log The Coaching Log is a convenient online table to keep track of coaching hours which are needed for graduation and certification. For safe keeping, please also keep a copy of these hours in another format.

1. Go to the Student Center link in the student area. 2. On the bulleted list under Student Center, click “Coaching Log.” 3. Click on “Open my Coaching Log”

• To add an entry click on “New Log Entry” Type complete information: Client Name, Start Date, End Date, etc. When finished click “submit”

• To edit an entry click on the clients name Edit the information When finished click “submit”

• To print a copy click on “Print My Log” • To email a copy click on “Email Me My Log”

©Copyright 2006 by CoachInc.com. All rights reserved. Policies subject to change without notice. Student Policy Manual v2.8 2011

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Course Tests/CEP Exam The course test area is the section of the Student Center where you may take your on-line tests for the courses you that have tests associated to them.

1. Go to the Student Center link in the student area. 2. On the bulleted list under the Student Center, click Course Tests. 3. Read the instructions carefully. The tests have a unique scoring process which is

explained here. 4. Choose the test or exam you wish to complete. 5. Once you score the test, your percentage will be listed, as will a check in the box

“complete” for the tests that you have already finished. Dropping a Course As stated in the 48-hour drop policy students have up till 48 hours before the start of their class to drop a course. The procedure for dropping a course is below:

1. Go to the Student Center link in the student area. 2. On the bulleted list under Student Center, click Enrolled Courses. 3. Click on the course you wish to drop. 4. Click on the “Drop” button. 5. Click “yes” to confirm. 6. If the course has passed the 48-hour deadline, you will not be able to drop the course

online. Please notify the Help Desk at [email protected] to be dropped from the roster Enrolling in Courses The Available Course area of the Student Center is where students will need to go to enroll into their courses.

1. Go to "Available Courses." 2. You will see a list of all the CoachInc.com courses available in your program. This list

includes the courses you have taken and those you still need to take. 3. Click first on a course name to see all sections available for that course only. 4. You will see a class description; click "Enroll Now." 5. Click the section in which you’d like to enroll. 6. If there are spaces open in the time you desire, you will be enrolled when you click

“confirm.” If there are no current openings, you will automatically be added to the waiting list if you click “add to waiting list.”

7. You will receive a confirmation by email. Please save this confirmation for verification of enrollment. If you do not receive an email confirmation within 24 hours, please contact [email protected] to notify us of the problem.

Enrolled Courses A quick list of the courses students are currently enrolled into. This is the area a student will need to go to in order to drop a course.

1. Go to the Student Center link in the student area. 2. On the bulleted list under Student Center, click on Enrolled Courses 3. Your scheduled will be listed, and bridge numbers are beneath the course name.


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Evaluations We encourage all students to complete the course evaluation upon completion of their course. We depend on your evaluation feedback to help us identify where we need to improve, become more focused, add or delete something, how a faculty member may improve his or her skills, and in general, ensure our training programs stays on the leading edge.

1. Go to the Student Center using link in the student area. 2. On the bulleted list under the Student Center, click on Evaluations. 3. Choose the correct course evaluation and complete.

Note: Evaluations will only be available for 2 weeks after the completion of the final class in the series. My Transcript An online accounting of the courses you've taken and ones which are incomplete or you've dropped.

1. Go to the Student Center link in the student area. 2. On the bulleted list under Student Center, click My Transcript. 3. You can now view the program(s) from which you have graduated, and the classes you

have completed. There is also a listing for dropped courses. Courses will only appear here if you dropped the course after the 48-hour deadline.

Personal Information It is important students take the time to update their personal information, whenever this information has changed. The procedure for doing this is listed below:

1. Go to the Student Center link in the student area. 2. On the bulleted list under Student Center, click on Personal Information. 3. Change all information that needs to be updated. 4. Click “Update” at the bottom of the page. If you do not click “update,” the changes will not

be saved.

Resources A general list of resources available to you depending on the program/s you're enrolled in. All course material for the ACP and ACCP will be located and downloadable from the Resource Area.

1. Go to the Student Center in the student area. 2. On the bulleted list under Student Center, click on Resources. 3. You are automatically viewing the “Courses” tab. All curriculum materials are located

here. 4. You may click other tabs to view the following:

a. Forms tab: includes assessments, forms and lists for business coaching, personal coaching, and practice building

b. Resources tab: includes merchant programs, student bookstore and access to student logos for download

c. Archives: includes miscellaneous documents to use in your coach training 5. You have the option to save the materials from these pages, or simply view them.


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Rosters To obtain a copy of a roster for one of the courses you are currently enrolled into.

1. Go to the Student Center link in the student. 2. On the bulleted list under Student Center, click on "Enrolled Courses" or to see a roster

from a class you have already completed, click on "My Transcript". 3. Click on the course for which you want to see the roster. 4. Click on the tab labeled roster.

Schedule by Session A listing of your course schedule on a session by session basis.

1. Go to the Student Center link in the student area. 2. On the bulleted list under Student Center, click on My Schedule by Session. 3. Your schedule will be listed by sequential date. Bridge numbers are beneath the course

name. ©Copyright 2006-2011 by CoachInc.com. All rights reserved. Policies subject to change without notice. Student Policies Manual v3.1-2013

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TeleClass Bridge FAQ What do I do if I have trouble accessing the bridge line? First, try the emergency bridge numbers for the class. If you still can't connect, please use the final emergency backup number listed on the roster +1.206.701.8388 and then enter the pin number given for your class. Alternately, you can use SKYPE (see information below).

Can I use a cell phone or internet telephony? Yes you can. For cell/mobile phones you must be SURE you are in an area where reception is excellent. Various forms of internet telephony may cause challenges on a bridge line, so you must be sure to test services for clarity and connection. Our bridges seem to work very well with SKYPE as long as the internet connection and bandwidth is excellent. For SKYPE protocol, see below.

Why is my dial in number the same as a different class a friend is taking at the same time? The phone numbers to reach the bridge lines can be the same. However it is the pin number that is unique to each class, and is what opens a specific bridge line.

Are there local numbers so I don’t have to dial long distance? In the United States, Canada and now the United Kingdom, there are often local numbers that can be used when dialing into the bridge lines. To check on availability in your area please go to http://nconnects.com/Local/ . This site is updated regularly and the numbers will change so please check back often for additions and changes. At this time there are not any numbers outside of the referenced regions, however our provider has plans to expand into other areas.

Can I use SKYPE to call directly into a bridge line number? Yes, you can use SKYPE to call from your computer to the actual bridge line phone number. However be sure that you have the most recent version of SKYPE so that the pin pad is available to you and you can enter the class pin number after connecting.

For more information, feel free to visit; http://instantteleseminar.com/skype/

Can I use SKYPE to call computer to bridge system? Yes, the bridges can be accessed using SKYPE. The protocol is easy: Using the most updated version of skype (meaning one where you can access a pin pad after connected, to enter the pin), friend and call: joinconference. Once on the line, enter the pin number and you will be connected. It is important to note, that a good, solid internet connection will create a quality connection using SKYPE. With a connection that is not strong, using SKYPE can cause challenges in connection, noise and delays in voice. Please be sure that if using this access, that there is a viable connection. Also, this is an alternative option to connecting to your class, in the event there is a challenge connecting with the actual bridge dial in phone number. With a strong internet connection, dialling via this protocol with SKYPE generally will give you a quick and clean connection to the bridge technology.


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http://nconnects.com/Local/

http://instantteleseminar.com/skype/

Can you give me the list of Phone Commands? While on the phone, all attendees (hosts and guests) can use these commands. Press the STAR ("*") key on your phone, then the number.

*0 - Tells the caller what commands they can use *3 - Decreases the caller's microphone volume - in case they are too loud *4 - Increases the caller's microphone volume - in case they are too quiet *6 - Mutes the caller. *7 – Un-mutes the caller

How do I report Challenges I am having on bridges? Remember, should you have any kind of significant challenge with a bridge, use the normal protocol and send for the [email protected] Then please fill out the trouble ticket and email to [email protected]

Can I use calling cards to access the bridges? Yes, you may use calling cards. However, we have found that some calling cards don’t work well with the system. We are not clear as to why, however, it seems to cause some individuals challenges. If you have difficulty connecting, simply change to a different calling card provider and the problem may be solved. If you would like this information in the form of an autoresponder, so you can keep it handy on your computer, send an email to: [email protected]


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