student handbook - trent global – the leading built ...€¦ · student handbook . page | 1 ......

Version 3.0 ( Effective : 22/5/2017)

Trent Global College of Technology and

Management

Student Handbook

Page | 1

Table of Contents

S.No Title Page No

Section A 1 Vision, Mission, Values, Culture 2

5 About Us (The School) 2

6 Organisation Chart 3

7 Contact Details 3

Section B

1 Courses Offered 4

2 Examinations 5

3 Appeal Procedure 12

Section C

1 Student Contract 14

2 Details of Fee Protection Scheme (FPS) 14

Section D

1 Late Payment Policy 15

2 Refund Policy and Procedure 15

3 Transfer / Withdrawal Policy and Procedure 18

4 Dispute Resolution Policy and Procedure 22

5 Deferment Policy and Procedure 23

Section E

1 List of Student Support Services 24

2 Student Code of Conduct 25

Section F

1 Advice on Living in Singapore 27

2 Relavant Singapore Laws 27

3 Reference to CPE 27

Page | 2

Section A

1. Vision To be a leading institute that nurtures and empowers people to transform communities.

2. Mission • Deliver creative and innovative learning experiences.

• Inspire lifelong learning that builds on intellectual, professional, and personal development

• Inculcate in Learners – critical skills, innovative solutions and best practices for the industries.

• To promote professional ethics and social responsibilities.

3. Core Values • Be Learner centric.

• Build enduring relationships based on trust.

• Observe high ethical standards.

• Be innovative and relevant.

• Demand the best from yourself.

4. Culture To build a strong foundation of core values in each person to guide their actions.

5. About Us (the School)

• Trent Global College (TGC) was founded in Year 2004.

• Registered as a Private Education Institute (PEI) under Committee for Private Education (CPE).

• More than 3300 graduates since inception.

• The performance of the students studying at Trent Global College continues to be of a high standard.

Page | 3

6. Organisation Chart

7. Contact Details • School Contact Details

Students with problems or concerns can reach us at 6372 1464, Mondays to Fridays from

10.00 am to 8.00 pm and Saturday from 12 am to 4 pm. Alternatively, you may send us an

email at [email protected] (Student Services). The school will reply the email within

twenty-four (24) hours.

• Immigrations and Checkpoint Authority Contact details

Students can reach ICA at 6391 6100, 24-hour automated answering service for information

on our services and procedural requirements.

You may also wish to speak to the Customer Service Officers during the following periods,

except Public Holidays:

Weekdays: 8.00 am to 5.00 pm

Saturdays: 8.00 am to 1.00 pm

Page | 4

• CPE Contact details

Students can reach CPE at 6512 1140 or email at [email protected]. To make an

appointment, please call (65) 6512 1140 during operating hours.

Opening Hours

Mon - Fri 9.00am - 5.00pm

Sat, Sun and Public Holidays Closed

• Additional useful contacts

In case of fire, please use the staircase and DO NOT USE THE LIFT.

In case of injury, please approach the Student Services Officers or call +65 6372 1464 for

assistance and first aid box is available in office room and class room.

Emergency Ambulance 995

Police 999 / 1800 255 0000

National University Hospital 6772 5000

mailto:[email protected]

Page | 5

Section B

1. Courses Offered

Trent Global College HWU Offered LJMU Offered

Advanced Diploma in

Construction Management

MSc in Construction Project

Management

BSc (Hons) Real Estate

Management & Business

Advanced Diploma in

Quantity Surveying

MSc in Commercial

Management & Quantity

Surveying

Bsc (Hons) Construction

Management

Advanced Diploma in Real

Estate Management &

Business

MSc in Facilities Management BSc (Hons) Quantity

Surveying

Professional Diploma in

Cyber Management, IOT

and Cyber Security

MSc Real Estate Investment &

Finance

MSc Real Estate Management

& Development

2. Examinations

Partner University Programmes

For Partner University Programmes, the assessment policy for the programmes is by

examination and/or assignment. You will be advised at the start of your module what the

assessment method will be. The assessment mode will be either assessed with a written exam or

a submission of coursework. You will be awarded a Grade rather than a mark in each module.

Grades will map onto marks according to the general guidelines stated in the University handbook.

The University finalises the marks and releases the results within 3 months from the last day

of examination.

The detailed procedure of Exam regulations, Absence for Examination, Appeal Procedure,

Assessment Process and re-examination for the Partner University Programmes (HWU & LJMU)

can be found from our website under section 6 and Chapter 5 respectively.

Page | 6

Trent Global College Programmes

Progression and Assessment Assessment method of Advanced Diploma modules are set to 100% examination. Trent Global

College set both examination and coursework as assessment because the Examination evaluates

the student performance and on a specific, determined occasion, under the requisite pressure

and conditions. To the contrary, assignment, by nature, that students work is appraised over time,

an exercise which nevertheless comes with its own pressures. Moreover assignment emphasis is

on a consistency of effort and upon the need to maintain or improve upon the standard of student

work over a sustained period of time. The below modules are set to either 100% Examination or

Assignment as follows:

Module Weighting

Advanced Diploma in Construction Management

1. Construction Practice 100% Examination

2. Construction Technology 100% Examination

3. Construction Contracts 100% Examination

4. Procurement 100% Examination

5. Facilities Management Principles 100% Examination

6. R.C Construction & Steel Construction 100% Examination

7. Management in the Built Environment 100% Examination

8. Advances Construction Technology and Services 100% Examination

9. Sustainable Design and Construction 100% Examination

10. Construction Site Management 100% Examination

Advanced Diploma in Quantity Surveying




4. Procurement 100% Examination



7. Advanced Construction Technology and services 100% Examination

8. Measurement and Costing Studies 100% Examination

9. Cost Planning and Estimation 100% Examination

10. Quantity Surveying Project 100% Assignment

Advanced Diploma in Real Estate Management and Business






6. Building Pathology and Dilapidation 100% Examination

7. Valuation Theory and Application 100% Examination

8. Corporate Property & Strategy 100% Examination

Page | 7

9. Practical Property Law 100% Examination

10. Land Management 100% Examination

Advanced Diploma Grading System The advanced diploma grading system for the modules are shown below,

Marks Grade Description Grade points Credits

80 and above HD Distinction 4.0 3

70 – 79 A Excellent 3.5 3

60 – 69 B Good 3.0 3

50 – 59 C Pass 2.5 3

40 – 49 D Resit 2.0 3

39 and below F Fail (Re-module) 0 0

Grade Point Average (GPA) The GPA (Grade Point Average) is a system which provides an overview of the student's academic

performance. The GPA would allow students to keep track of their performance throughout their

course of study and allow lecturers to identify the students' academic needs and provide advice and

guidance to students.

The GPA is derived using the formula

GPA = ∑ (module credits X module grade point)

∑ (module credit units)

Examination Rules and Regulations Before the commencement of the examination:

• Students are advised to be at the examination room at least 20 minutes before the start of the

examination to check their seating arrangements.

• Students who turn up 30 minutes after the start of the examination will not be allowed to enter

the examination room.

• The student’s proof of identity (any photo identification, e.g. passport, NRIC, or driving license)

should be placed at the top left hand corner of the desk for inspection. Those who fail to produce

any photo identification will not be permitted to proceed with the examination.

• Only the necessary stationery (e.g. pens, pencils, rulers, correction fluid and non-programmable

calculators where applicable) for the purpose of the examination may be placed on the candidate’s

writing desk. All unauthorized books, reference materials, bags, pencil cases and other personal

belongings including Mobile phones that are switched off must be placed in the front or at the

back of the examination room.

• Food and drinks are not allowed in the examination room. Only plain water or bottled mineral

water is allowed.

Page | 8

• Candidates must ensure that they are given the correct paper. The title of the paper should be

checked, and instructions read carefully before answering is commenced. Any query should be

immediately brought to the attention of an invigilator.

• Students are only allowed to fill in their particulars on the cover page of the examination answer

booklet upon the invigilator’s instructions.

• Candidates are obliged to follow instructions issued by invigilators. Please listen carefully to all

announcements. If anything is required during an examination, candidates should call the

attention of the invigilator.

During the examination:

• Students are not allowed to leave the examination room during the first 30 minutes and last

15 minutes of the examination.

• Any students found in possession of unauthorized reference materials during the course of the

examination may be suspected of cheating or plagiarism by the invigilator(s) and will be

reported in writing to the Trent Global 's Academic and Examination Board.

• Students are reminded to write all answers in blue or black INK only. The examination answer

booklets will not be marked if written in pencil.

• Each student w i l l be given one examination answer booklet. Extra booklets are available

upon request.

• All exam booklets, question papers and exam worksheets (used or unused) must be

surrendered to the invigilator(s) at the end of the examination.

• Students are not permitted to communicate with other students or borrow stationery directly

from other candidates during the examination.

• Students who disrupt the examination may be asked to leave the examination venue

immediately at the discretion of the invigilators.

• Students who need to use the washroom should raise their hand. Then they will be accompanied

by an invigilator. At a time only one student is allowed to go.

• The invigilator will need to remind the students to check if they have written all the required

particulars on the cover pages 5 minutes before the examination ends.

• Students are to stop writing immediately, upon the conclusion of the exam.

• Students are to remain seated while the invigilator collects the scripts. Students who continue

to write after the conclusion of the examination will receive a warning from the inv ig i la tor .

Upon a second warning, the names of the students concerned will be submitted to the

Examination Board, for further action.

Supplementary Paper

• Students who fail to meet the minimum pass mark may be granted a supplementary

assessment.

• Supplementary assessments may include a set piece of coursework assignment or a written

examination. The participant will be informed by Trent Global College on the deadline of the

supplementary assessments.

Page | 9

• Upon successful completion of the supplementary assessment, the ‘Refer’ grade shall be

changed to a maximum of ‘C’ grade.

• To prevent instances of students abusing the system by creating a situation whereby they

have to take the supplementary paper, students should be allowed to sit for supplementary

only if ALL the following conditions are met:

▪ A student must have submitted ALL assessments required by the module (i.e.

individual assignments, group assignments, class presentations etc…); and

▪ A student must have achieved total marks of at least 40/100; and A student must

have achieved class attendance of at least 75%

Failure of a Module

• A student’s academic progress will be deemed unsatisfactory if the student:

▪ Performs badly in a module (A poor performer refers to students scoring less than an

aggregate total of 40% in the module results.)

▪ Fails at least two consecutive modules

• Such students shall normally be asked to go for academic counselling. This counselling

meeting is organized by the Lecturers and chaired by the Director of Studies. The outcome

of the counselling shall be documented and follow up actions may be initiated.

• If a student repeatedly fails a module, upon advice from the Director of Studies, he/she may

be expelled from the programme.

Re-Module

• Should a student be unsuccessful in the supplementary assessment leading to a failure of

the module, he/she may be required to retake/re-module the whole module when it is

offered again.

• A retake/re-module is defined as a re-enrolment to repeat the module and to undertake all

assessments required during the re-module.

• There shall be a maximum of TWO attempts at retaking a module, i.e. only Two “Re- module”

attempts will be allowed. Thereafter the student may be offered, where available, an

opportunity to enrol on a replacement module from the same programme /course or from

another programme /course.

• The maximum allowable time duration to complete a programme /course should not be

more than TWICE the normal programme /course length. For example, if a degree course is

2 year long, the maximum time to complete the degree successfully is 4 years.

Exclusion from Examinations

• Students must meet the minimum attendance criteria of 75% to qualify for the final

examinations of Trent Global College’s internal programmes.

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• Students whom failed to attend two classes will be served warning letter.

• Students who fail to meet the minimum attendance requirement will normally be asked to

go for counselling. This counselling meeting is organized by the Lecturers and chaired by the

Director of Studies. The outcome of the counselling shall be documented and follow up

actions may be initiated.

• Students who are barred from the examinations are automatically excluded from the

supplementary examinations.

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Absence from Examination

• Students absent from Examinations are required to submit Leave Application Form with

documentary proof (e.g. Medical Certificate) within 7 days from the exam date for

approval by Director of Studies.

• Leave Application Form & Reassessment / Re-module Form can be downloaded from the

website

Absence from

Examination

Submit Leave

Application Form

START

Approval by

Director of

studies

Yes /

No

Register for next

available exam

Yes

Submit

Reassessment

form

No

END

Page | 12

3. Appeal Procedure

Trent Global Programmes

• Upon release of results, students who are dissatisfied with the outcome may submit an

Examination Appeal Form to the Programme Executive. This is to be done within 7 working

days of the release of examination results.

• Examination Appeal Form can be downloaded from the website.

• Students will receive an acknowledgement for the receipt of the Examination Appeal Form

within 3 working days.

• The Director of Studies is to review the appeal request and decide if it is a valid appeal. If

the request qualifies for an appeal, a different marker will be designated to re-mark the

paper.

• All decisions made by the Examination Board are final.

• The Programme Executive will inform the student of the final decision within four weeks

from the date of the appeal.

• Should there be changes required the Programme Executive will make the necessary

amendments to the results slip based on the appeal result.

Courses with External Partners

• Upon release of results, students who are dissatisfied with the outcome may submit an

Examination Appeal Form to the Programme Executive. This is to be done within 7 working

days of the release of examination results. For Heriot Watt University, students will submit

the HWU Appeal Form instead.

• Examination Appeal Form/HWU Appeal Form can be downloaded from the website.

• Students will receive an acknowledgement for the receipt of the Examination Appeal

Form/HWU Appeal Form within 3 working days, and proceed to submit the appeal to the

partner

• All decisions made by the External Partner are subject to their appeal processes, and

approved decisions are final.

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Appeal for Results Examination Appeal

Form

START

Acknowledge

within 3 Working

days

Director of Studies

to review the

appeal

Valid

Appeal

?

Yes

Assign Different

Marker for

Remarking

No

Approval by

Examination Board

Inform student

about final decision

within a month

Release of results

END

Page | 14

Section C

1. Student Contract

• The Standard PEI-Student Contract (“Student Contract”) Trent Global College adopts

is a very important legal document between the School and the student.

• It is the responsibility of the Institute to explain the following contents of the student

contract in English or in the native language of the student, where applicable.

(i) Course information and Fees (ii) Refund Policy, including Refunds for Withdrawal for Cause and Refunds for

Withdrawal without Cause (iii) Any other information as deemed necessary

• All students are required to sign two original sets of student contract. One set will be

given to the student and one set will be kept by the School.

• If any amendment is made which will change the original intent of the student contract,

both the student and the School must sign beside the amendment(s) on both sets of

the original student contracts.

• All fields must be completed in the student contract. Where it is not applicable, it must

be indicated with “not applicable or N/A”.

• A sample of the Standard PEI-Student Contract used by the Institute can be found on

CPE’s website.

2. Details of Fee Protection Scheme (FPS) • Required by CPE

• The Fee Protection Scheme (FPS) serves to protect the students' fees in the event a Private

Education Institution (PEI) is unable to continue operations due to insolvency, and/or

regulatory closure.

• Furthermore, the FPS protects the student if the PEI fails to pay penalties or return fees to the

student arising from judgments made against it by the Singapore courts.

• FPS is compulsory for both local and international students taking courses at the Institute

except for short courses with waiver granted by CPE.

• The School uses the Liberty Insurance Scheme.

• How students can be assured their fees are well protected:

- Receive a softcopy of the certificate through email

- Able to find more information on the School website

Page | 15

Section D

1. Late Payment Policy

• School will consider payments made 1 day made after the scheduled due date(s) included in

Schedule B in the Student Contract as late payments.

• Students that pay after the scheduled due dates may have a late payment fee (2% of the

course fee) imposed on them. Students are required to pay this extra fee in addition to their

current payment.

• Students that do not comply with this policy will be considered for withdrawal from the course.

2. Refund Policy and Procedure

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

• It does not commence the Course on the Course Commencement Date;

• It terminates the Course before the Course Commencement Date;

• It does not complete the Course by the Course Completion Date;

• It terminates the Course before the Course Completion Date;

• It has not ensured that the Student meets the course entry or matriculation requirement as

set by the organisation stated in Schedule A of the standard student contract within any

stipulated timeline set by CPE; or

• The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

• The Student should be informed in writing of alternative study arrangements (if any), and also

be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should

the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

• If the Student withdraws from the Course for any reason other than those stated in Clause

2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving

the Student’s written notice of withdrawal, refund to the Student an amount based on the

table in Schedule D of the standard student contract.

Refund during Cooling-off Period:

• The PEI will provide the Student with a cooling-off period of seven (7) working days after the

date that the Contract has been signed by both parties.

• The Student will be refunded the highest percentage (stated in Schedule D of the Standard

Student Contract) of the fees already paid if the Student submits a written notice of

withdrawal to the PEI within the cooling-off period, regardless of whether the Student has

started the course or not.

Page | 16

Refund Table:

*Note : All days refer to calendar days

Non Refundable Fees : -

• Application Fee

• Course Material Fees

• External Examination Fees

• Fees payable to government authorities or other external parties

• Relevant Bank charges paid by Trent Global College

• Fees charged for administrative services (for example, late fees, re-prints of transcripts)

Notes:

Conditions where a course may be cancelled:

• The intake does not meet a minimum enrolment of 10 students.

• The lecturer (s) is/are hospitalized and a substitute lecturer cannot be found.

• In the event when the School is prevented beyond its control or influence to deliver the course

such as, but not limited to events of force majeure (earthquakes, explosions and others), war,

endemic or epidemic or pandemic occurrences and others.

% of [the amount of

fees paid under

Schedules B] If Student’s written notice of withdrawal is received

[90%] More than 45 days before the Course Commencement Date

[50%] Before, but not more than 45 days before the Course

Commencement Date

[0%] Upon Course Commencement

Page | 17

Refund Procedure

• Fill up Refund Request Form and submit to the School

• School will meet up with you to acknowledge the refund request and to work out if any refund

is eligible.

• Any refund amounts will be subjected to the school’s Management approval.

• The school will inform you of the outcome of the refund request.

• Should you be eligible for refund, the school will inform you when to collect the refund.

• The whole refund process will not take more than 7 working days from date of application.

• Refund Request Form can be found on the website under :

Current Students -> Student Resources -> Forms

Page | 18

3. Transfer / Withdrawal Policy and Procedure

Policy Statements

The policy on Transfer/ Withdrawal:

• A student who requests for an internal course transfer within the School must have their

existing contract terminated. A new student contract will be signed based on the procedures

for executing student contracts. The Refund Policy shall apply unless as otherwise agreed

between the School and the Student.

• The student must also fulfil all the admissions criteria of the new course and will be subjected

to the School’s student selection and admission procedures.

A student who withdraws from the School to enrol with another school shall be deemed to have

withdrawn from the School and the refund policy and procedures shall apply.

Conditions for Granting Transfer and Withdrawal:

• All outstanding fees must be settled prior to request for withdrawal and/or transfer

• Student to fill in Course Transfer / Course Withdrawal Request Form, including submission of

any supporting documents and adhering to the process as stated in the Course Transfer and

Withdrawal Procedures.

Conditions for Refund

• The School’s Refund Policy shall apply for all qualified refunds. Students are to refer to the

School’s Refund Policy and the Standard Student Contract for further details.

Student’s Pass Status

For Course Transfers

• For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s

Pass.

• In the event that an application pertaining to transfer is rejected by ICA, the student is

required to cancel his current Student’s Pass within 7 days.

For Course Withdrawals

• Student’s Pass holder is required to submit his/her passport and Student’s Pass to the School

for cancelation of Student’s Pass with ICA.

Timeframe for assessing and processing transfer/ withdrawal cases

• The entire transfer / withdrawal process, from point of application to the final outcome,

should not be more than 4 weeks. If the final outcome is not in favour of the applicant,

Page | 19

respective staffs are to handle each situation according to the School’s dispute resolution

policy and procedure.

Course Transfer Procedure Trent Global College Programmes • Student to fill in Course Transfer Request Form, including submission of any supporting

documents.

• Requests for transfer are treated as withdrawal from a course and treated as a new

application for a new course. Student must meet the entry requirements of the course applied

for.

• For students under 18 years old, request for transfer must be accompanied by student’s

parent/ guardian approval in written form.

• Request for transfer will only be considered for students that do not have any outstanding

payments due to Trent Global College.

• A Letter to effect or Reject Course Transfer Request will be given to the student.

• For Requests that are approved, student is to proceed with the application process for the

new course.

• Outcome of application for transfer of course processed and notified in writing within 4 weeks

from the date of submission of written request for transfer/withdrawal.

• Upon approval of the transfer, the previous student contract will be considered as void.

• Refund Policy shall apply for all qualified refunds.

• Course Transfer Form can be downloaded from the website under :


Student to fill up Course Transfer

Request form

Programme Executive to meet up with student

Conducting of Pre-Course Counselling

Approval of Course Transfer

Approval of Course Transfer by Academic

Department

Letter to Effect or

Reject Course

Transfer Request

Course Transfer Request

Form / Programme

Transfer Application

Letter

START

END

Page | 20


• Course transfer can be done only within the same University.

• The detailed Course Transfer Procedure for the Partner University Programme (HWU) can be found

on the website under :

Current Students -> Student Resources -> Student Handbook

• Liverpool John Moores University students are advised to use Trent Global Course Transfer Form

which can be found on the website under :


Subject to University’s approval. All transfers will be processed within 4 weeks.

Course Withdrawal Procedure

Trent Global College Programmes

• Student to fill in Course Withdrawal Request Form, including submission of any supporting

documents.

• For students under 18 years old, request for withdrawal must be accompanied by student’s

parent/ guardian approval in written form.

• Request for withdrawal will only be considered for students that do not have any outstanding

payments due to Trent Global College.

• A Letter to effect or Reject Course Withdrawal Request will be given to the student.

• Outcome of application for withdrawal of course processed and notified in writing within 4

weeks from the date of submission of written request for withdrawal.

• Upon approval of the withdrawal, the previous student contract will be considered as void.

• Refund Policy shall apply for all qualified refunds.

• Course Withdrawal Form can be downloaded from the website under :


Page | 21


The detailed Course withdrawal Procedure for the Partner University Programmes (HWU & LJMU) can be

found in the respective university’s handbook 6.17 (HWU) and 10.3 (LJMU) respectively. The student

handbook can be downloaded from the website under


Liverpool John Moores University students are advised to use Trent Global Course Withdrawal Request

form which can be found on the website under:


Please note that all withdrawals are subjected to University’s approval.

All withdrawals will be processed within 4 weeks.

Student to fill up Course Withdrawal Request Form and

Refund Request Form (if applicable)

Program Executive to meet up with student

Student Interview Sessions with Program

Executive

Approval of Course Withdrawal

Email to Effect or

Reject Course

Withdrawal Request

Course Withdrawal Request

Form / Refund Request Form Course Withdrawal

Request Form

Course Withdrawal

Request Form

Internal Processing of

Course Withdrawal

Email

START

END

Page | 22

4. Dispute Resolution Policy and Procedure

Handling of Feedbacks and Complaints

• The School accepts both written (emails / letters / Feedback Forms) and verbal communications

(meetings / telephone correspondences) for ease of providing feedback.

• Feedback Forms can be downloaded from the website under :


• The School is to seek feedback from its key stakeholders and external partners for continual

improvement of its systems and processes.

• All feedbacks and complaints must be properly recorded and /or documented. Any

correspondence (including actions taken) between the School and the student must be annexed

as evidences. This is to ensure that any staffs handling the case are kept aware of the progress /

outcomes.

• In the event of any appeals for retention, suspension, expulsion and awards, the School’s Dispute

Policy and Process shall follow.

• It is the responsibility of the Student Services Department to notify relevant departments of any

feedbacks and complaints.

• Students must be kept informed of the status of their feedback / complaints.

• Student Services Department is to respond to respective students within 3 working days of

receipt of the feedback / complaint.

• All feedbacks / complaints must be resolved within 21 working days. In the event that the

deadline is not adhered to, respective students must be notified and the reasons with regards to

the delay must be made known.

• All feedback and complaints are to be evaluated, and improvements to be made in response to

them. Such improvements are to be documented for re-evaluation after its implementation, and

the complainant/person giving feedback will be informed.

Alternate Remedies in Dispute Resolution

• In the event that the School and the student cannot come to an agreement or the student does

not accept the final decision made by the School’s Management Team, they will be referred to

Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE

Student Services Centre for mediation.

Dispute Resolution Procedure

• Fill in the Feedback Form and submit it to the School.

• The School will acknowledge your feedback/complaint within 3 working days.

• Within 14 days, the School will propose a solution to you.

• Should you not be satisfied with the solution, the matter will be escalated to the GM.

Page | 23

• Should the final resolution still be unsatisfactory, you will be referred to the Singapore

Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Council for

Private Education Student Services Centre.

• The entire process should not take more than 21 working days.

5. Deferment Policy and Procedure

Deferment Policy (Trent Global Programmes) • A student who requests for Deferment must either have their existing contract terminated or

sign an addendum to reflect the changes.

• For all terminated Student Contracts, a new student contract will be signed based on the

procedures for executing student contracts.

• Refund will be considered on a case by case basis.

• Any deferment would be addressed on a case by case basis and the School will have the final

decision on whether the deferment is approved or rejected.

• The entire process should not take more than 4 weeks

Deferment Procedure (Trent Global Programmes) • Students requesting for a Course Deferment will need to fill up the Course Deferment Form with

supporting documents and submit the Form along with the $100 Deferment Fee to the School.

• The School will arrange for an interview session to discuss with the student the academic

implications of deferment. Student is to sign off on the Course Deferment Form to acknowledge

if they would like to retract or proceed with the course deferment.

• Upon Approval from the Academic Department and Management, Letter to effect the Course

Deferment Request would also be issued to students.

• Note: For students below 18 years of age, School to contact parents/guardians to verify that they

give their consent for the request for deferment.

• Course Deferment Form can be downloaded from the website under Current Students ->

Student Resources -> Forms

• The whole process should not take more than 4 weeks

Management Approval of

Course Deferment

Email to Effect

Course Deferment

Email

Approval of Course Deferment

by Academic Department

Course Deferment

Form

Course Deferment

Form

Course Deferment Form/

Amendment to Registration Form

Student to Submit Course Deferment

Form

Student Interview with Programme

Executive START

END

Page | 24


The detailed Deferment Procedure for the Partner University Programmes (HWU & LJMU) can be

found on the website under :


Section E

1. List of Student Support Services Description Service Provided by

Pre-course Counselling Sales & Marketing Executive

Pastoral Counselling Director of Studies

Academic assistance to students (Extra Classes /

Dissertation Mentoring)

Director of Studies & Programme

Executive

Dissertation Reference Materials Director of Studies & Programme

Executive

Student Vision Access Programme Executive

Replacement of Student Cards Programme Executive

Replacement of Transcripts & Certificates Programme Executive

Photo Copy Service Programme Executive

Lost and found service Programme Executive

Career Development Services (CDS) Director of Studies

Issuance of request letter such as Recommendation,

Graduation, notification and any other

Acknowledgement letters)

Programme Executive

Library Service Programme Executive

Advice on Accommodation Student Services Team

Advice on Bank Account Opening Accounts Administrative Executive

Student Orientation Programme for all Current &

Enrolled Students Student Services Team

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For enhancing overall Student Experience

In ensuring that the School provides for an exceptional student experience, it undertakes to provide

the following services:

• Monthly review of students’ attendance

• Student Evaluation Surveys (Student Satisfaction Survey / Module Evaluation Survey /

Graduate Survey / Pre-course Counselling and Orientation Satisfaction Survey / End of Course

Survey)

• Feedback forms

• Dispute resolution process

To note:

This comprehensive list of student support services is not meant to be exhaustive. The School

undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs

are well taken care of and will do so by school-student engagements through the various student

touch points as listed.

2. Student Code of Conduct

2.1 Expulsion

The college takes misconduct/malpractice extremely serious, and investigates all alleged cases of misconduct. Any student suspected of misconduct will be dealt with accordingly, and punitive action may include expulsion. Should any student be expelled from the course, no refund on fees paid will be made. Students may be expelled from Trent Global College under the following circumstances:

• Violation of ICA Regulation: Student’s Pass holders who have been caught working in Singapore

may lead to expulsion and deportation as well as the forfeiture of Security Deposit.

• Misconduct: Fighting, gambling, smoking or behaving disorderly.

• Defamation: Spreading untruth and damaging remarks about Trent Global College, its staff, or

fellow students which are deemed to be detrimental to the good name and reputation of Trent

Global College.

• Vandalism, Mischief and/or Theft: Students who have been found to participate in any willful or

negligent acts that cause damage to, loss, removal or theft of, or any other wrongful interference

with any property of Trent Global College.

• Cheating in examinations/tests: Any form of plagiarism or cheating in tests and examinations

may result in disciplinary action, not excluding expulsion from the course.

• Attendance: Students who do not meet the criteria for attendance of 90 % may result in

expulsion and cancellation of their student’s pass.

2.2 Attire and Grooming

The school expects all students to dress decently and groomed when in School premises. Bermuda and slippers are not allowed.

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2.3 Code of Conduct

During their studies at Trent Global College, students are expected to strictly observe the following code of conduct, and rules which Trent Global College may institute from time to time. Disciplinary action, not excluding expulsion will be taken against rogue students for non compliance:

• Observe all laws of Singapore,

• All students to be in class at least 10 minutes before the commencement of lesson.

• For international students, the attendance requirement is 100%. In the event that your

attendance is less than 90%, your student pass may be cancelled by ICA. For local full time

students, your attendance requirement is expected to be at least 75% and for local part time

students, your attendance requirement is also expected to be at 75%.

• All students are dressed appropriately for lessons. Bermuda and slippers are not allowed.

• Respectful towards the lecturers and fellow schoolmates at all times.

• No cheating or dishonesty in examinations.

• Do not engage in disruptive behavior during classes

• No fighting and/or engage in immoral or indecent behavior.

• No vandalism, willful destruction of and/or damage to the college’s property

• No consumption of drugs or intoxicating substances.

• No forging of documents or possession of forged documents.

• Do not engage in unlawful copying of licensed/proprietary materials.

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Section F

1. Advice on Living in Singapore • Singapore's climate is classified as tropical rainforest climate (Köppen climate classification Af),

with no true distinct seasons. Owing to its geographical location and maritime exposure, its

climate is characterized by uniform temperature and pressure, high humidity and abundant

rainfall.

• Cost of a Meal:

S$3.00 - S$5.00/pax per meal

• Accommodation rates:

Room, Dual-shared - S$600/pax per month

Room, Tri-shared - S$500/pax per month

Room, Quad shared - S$450/pax per month

2. Relevant Singapore Laws • Immigration requirements

• Laws on driving

• Drugs and alcohol abuse

• Employment

• Smoking

• Traffic

• Littering

• Any others deemed necessary

3. Reference to CPE

Established under the Private Education Act, the Committee for Private Education (CPE) is a statutory

board empowered with the legislative power to regulate the private education sector. In addition to

its role as the sectoral regulator of Private Education Institutions (PEI), the Council facilitates capability

development efforts to uplift standards in the local private education industry.

CPE Student Services Centre 1 Marina Boulevard #18-01 One Marina Boulevard Singapore 018989 Tel: (65) 6512 1140 Email: [email protected] Operating Hours: Mon – Fri : 9.00 am – 5.00 pm Sat, Sun and Public Holidays : Closed

mailto:[email protected]

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