student handbookstudent.bostonbiz.edu.sg/media/fck/files/student handbook... · 2017. 10. 24. ·...

Student Handbook Last Updated on 23 Oct 2017 © 2017 Boston Business School All rights reserved. No part of this publication may be produced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Boston Business School.

Student Handbook v35 of 39

CONTENTS

PART I: WELCOME ...........................................................................................................................................4

Welcome Message by Director ..............................................................................................................4

Mission, Vision, Values and Culture .......................................................................................................5

Service Commitment ..............................................................................................................................6

Facilities..................................................................................................................................................7

Contact Information ...............................................................................................................................8

PART II: BBS STAFF ..........................................................................................................................................9

Management Team ................................................................................................................................9

Support Staff ....................................................................................................................................... 10

Academic Staff .................................................................................................................................... 11

PART III: ACADEMIC AND EXAMINATION BOARD ......................................................................................... 13

PART IV: STUDENT SUPPORT ........................................................................................................................ 14

Fee Protection Scheme ....................................................................................................................... 14

Medical Insurance Scheme ................................................................................................................. 15

Orientation Programme ...................................................................................................................... 17

Extra Classes ........................................................................................................................................ 17

Pastoral Care ....................................................................................................................................... 17

Airport Pick-up .................................................................................................................................... 18

Advice on Accommodation Options .................................................................................................... 18

Banking ................................................................................................................................................ 18

Renewal of Student Pass ..................................................................................................................... 18

PART V: SCHOOL POLICIES AND INFORMATION .......................................................................................... 19

Appeal against Assessment Result ...................................................................................................... 19

Appeal Procedure for CTH Results ............................................................................................................... 19

Appeal Procedure for BBS Results ............................................................................................................... 20

Attendance Policy ............................................................................................................................... 20

Change of Personal Details .................................................................................................................. 22

Confidentiality ..................................................................................................................................... 22

Course Material Policy ........................................................................................................................ 22

Feedback and Complaints Management System ................................................................................ 23

Payment of Fees .................................................................................................................................. 25

Refund Process .................................................................................................................................... 25

Request for Letter ............................................................................................................................... 28

Scheduling Policy ................................................................................................................................. 28

Student Progress ................................................................................................................................. 29


Transfer/Withdrawal Process .............................................................................................................. 29

Uniform Policy ..................................................................................................................................... 32

Use of Facilities ................................................................................................................................... 34

General Rules and Regulations ............................................................................................................ 35

Disciplinary Actions ............................................................................................................................. 35

PART VI: INFORMATION FOR INTERNATIONAL STUDENTS .......................................................................... 36

Important Notes to Student Pass Holders ........................................................................................... 36

Loss of Student Pass or Passport ......................................................................................................... 36

Information About Living in Singapore ................................................................................................ 37

Useful Addresses, Contacts and Websites .......................................................................................... 39


PART I: WELCOME

Welcome Message by Director

Boston Business School is where our students begin their lifelong learning journey. Our students are exposed to the drive towards attaining a learning mindset that enhances their knowledge, skills and attitude. Albert Einstein once said: “Life is like riding a bicycle. To keep your balance, you must keep moving." At Boston Business School, we consistently encourage and guide our students in achieving social, academic and vocational skills applicable in their future endeavors. We aim to create a conducive learning environment through committed staff and up-to-date facilities. Our graduates, armed with these skills and knowledge, have successfully carved out numerous opportunities in their careers and we are confident many more will follow. On behalf of Boston Business School’s Board of Directors, welcome to the beginning of Your Future and learning journey to Your Success. Best wishes Jeffrey Yung Executive Director


Mission, Vision, Values and Culture

Mission To create opportunities for school leavers, international students and working adults to acquire essential

skills, knowledge and values to equip them for an exciting future.

Vision A Leader in Adult and Post Secondary Education

Values and Culture Student Focus -Exceed expectations and delight customers.

People Development - Be open to change and take responsibility for own learning and development. Educational Excellence - Commit to achieve higher benchmarks. Innovative Culture - Do things differently and do different things.

Community Partnership - Be kind to the less privileged and care for the environment.


Service Commitment

We are committed to being a customer driven organisation and believe that you as our student have the right to expect services of the highest quality. We are here for one purpose only - to serve you. Your needs are our business and we ensure that your needs are met with excellent service. You can expect the following standards of customer service from all our staff:

Requests and Services Standards

Written enquiries Acknowledge within 2 working days, and if follow-up is required, reply within 5 working days from date of enquiry.

Feedback and complaints Acknowledge within 2 working days, and if investigation is required, address within 21 working days from date of complaint / feedback.

Request for refund Refund within 7 days from date of request.

Request for transfer / withdrawal

Reply within 7 working days from date of request.

Student leave application Reply within 3 working days from date of application.

Examination results Release within 3 months from date of examination.

Appeal of examination results Release within 4 weeks from date of appeal.

New STP application Register with ICA within 3 working days upon acceptance of offer of admission by applicant and completion of ICA requirements.

Renewal of STP application Submit to ICA at least 14 working days prior to expiry of current STP.


Facilities Classrooms We have 5 classrooms. All classrooms are fully furnished, air-conditioned and equipped with LCD projectors. We maintain a low teacher-student ratio of 1:16 at the minimum and maximum of 1:31 to achieve a suitable balance for positive group learning. Below is a summary of the floor area and capacity of each classroom:

6th Floor

Classroom 1 31 students




3rd Floor

Shared Classroom 13 students

Computer Lab We have 9 desktop PCs with broadband connection to the Internet to help students with their project work and enrichment activities. Resource Corner We have a resource corner stocked with recommended textbooks. It also has a collection of AV materials, magazines and prospectus about career opportunities and access to higher education. Hotel Training Lab We have a hotel training lab to train students to carry out housekeeping tasks. Restaurant Training Lab We have a restaurant training lab to train students to carry out functions in a fine dining restaurant and bar. Wireless Internet Connection We are Wi-Fi enabled. Students can bring their notebook PCs and get connected to the internet. Facilities Maintenance System We have put in place a Facilities Maintenance System to manage our facilities and infrastructure optimally to provide a better teaching and learning environment. We welcome any feedback or complaints with regard to facilities and infrastructure. You may contact our Student Services Department at 6238 7638 or email [email protected] to help us address a specific problem when it arises.

mailto:[email protected]


Contact Information The School is located at: 520 North Bridge Road #03–01 Wisma Alsagoff (opposite Bugis Junction) Singapore 188742 Tel : 6238-7638 Fax : 6238-8178 Email : [email protected] Website : www.bostonbiz.edu.sg The School operates as follows: Monday to Friday : 8.30am to 7.00pm We are closed on Saturdays, Sundays and Public Holidays. How to get here?

Bus Guide ~ 7, 32, 51, 61, 80, 851, 174

MRT ~ Bugis (Exit C)

http://www.bostonbiz.edu.sg/


PART II: BBS STAFF

Management Team

Our Management Team consists of executives with many years of experience in the private education industry. They lead by example and are responsive and focused on student care and satisfaction.

Mr Jeffrey Yung Executive Director & Business Development and Marketing Manager [email protected]

Mr S Sivabaloo Academic Manager [email protected]

Ms Orbacedo Louie Belle Student Services Manager [email protected]

Ms Karen Basco QA and Admin Manager [email protected]






Support Staff

Our Support Staff are experienced and caring. They are always willing and ready to provide assistance and guidance to students.

Ms Alma Rose Jerosanib Sr Course Consultant [email protected]

Ms Noraslindah Rashid Admin Executive [email protected]

Ms Helen Yin Marketing Executive [email protected]

Ms Decalan Jovelyn Admin Executive [email protected]

Ms M V Vijayalakchimi Academic Executive [email protected]

Ms Sarito Aprillene Admin Assistant [email protected]








Academic Staff

All our lecturers, both full-time and part-time are qualified, experienced and committed. They are also entrepreneurs, consultants and managers. This combination supports a unique and exceptional quality of teaching and learning.

Jeffrey Yung

Executive Director & Business Development and Marketing Manager

[email protected]

Mr. Jeffrey is a Degree holder with a Bachelor in International Hotel and Tourism Management from

Manchester Metropolitan University, UK. He started his career with us as a Lecturer in 2006 and

progressively moved up to management level. His long years of experience in the Hospitality industry and

Private education sector have certainly enabled him to deliver ideas and strategies to the Business

Development and Marketing team.

Mr. Jeff has also attended the esteemed Ecole hoteliere de Lausanne’s ‘Qualified Learning Facilitator’ in

Lausanne, Switzerland and has completed his Specialist Diploma in Applied Learning and Teaching (2013)

awarded by Republic Polytechnic, Singapore.

S Sivabaloo

Academic Manager/School Counsellor

[email protected]

Mr. Siva is our Pioneer Lecturer who is armed with high academic qualifications in Masters in Business

Administration from University of Hull, UK and a Bachelor (Hons) in Marketing from University of

Bradford. He has also completed his Advanced Diploma in Tourism from IATA/UFTAA and recently

received his Specialist Diploma in Applied Learning and Teaching from Republic Polytechnic in Singapore.

Mr. Siva has worked in Travel and Tourism industry for 7 years and Marketing industry for 8 years

respectively and has done extensive traveling in Asia, Africa and Europe. He has been lecturing with

Boston for more than 5 years and his passion for teaching is undeniable. Mr. Siva delivers his lessons in

the most interesting method by bringing practical experience alive in his class.




Ms Amanda Lee

Senior Lecturer

[email protected]

Ms Amanda holds a Bachelor (Hons) Degree in Hospitality & Tourism Management which was

conferred by the University of Toulouse, France. She started off as a Human Resources / Training

personnel with Shangri-La Hotel and Hilton, where she was given the opportunity to train the hotel

associates. This is where, she had in the decade acquired good understanding and vast experiences in

areas of Training and Human Resources.

As years gone by, she found a new challenge for herself as an educator. Amanda has 10 years of

teaching experience in Hospitality. With the added experience as a lecturer and with exposure to hotel

industry, Amanda is able to contribute with the latest know how and industrial pulse to help Boston

Business School’s Hospitality programmes to remain updated and relevant.

Mr Hans Ravi Aruldas

Lecturer

[email protected]

Mr Hans Ravi Aruldas is a graduate of Bachelors (Hons) in Business Management, University of

Greenwich UK. He has been in the hospitality industry since 2009 working with multinational hotel

groups such as Four Seasons and Marriott.

Mr Hans valuable and insightful hands on experiences, having worked in various departments such as

Food and Beverage, Banquet, Housekeeping Front Office and Sales and Marketing at a supervisory

roles, ensure that students are learning practical skills and knowledge to equip them for an exciting

future.




PART III: ACADEMIC AND EXAMINATION BOARD The role of the Academic and Examination Board is to ensure that BBS puts in place proper processes for ensuring the quality of the academic courses and curriculum delivery, the suitable deployment of teachers and proper examination procedures. BBS is honoured to have the support and advice of the following Board members:

Mr Jeffrey Yung Executive Director & Business Development and Marketing Manager Boston Business School

Mr S Sivabaloo Academic Manager Boston Business School

Ms Abby Lee Industry Expert


PART IV: STUDENT SUPPORT We constantly seek to make your study and stay in Singapore an enriching experience to help you focus on your academic performance. We provide the following student support services:

Fee Protection Scheme

We are required by Committee for Private Education (CPE) to adopt a compulsory Fee Protection Scheme (FPS) to provide protection to all payable fees by all local and international students. Payable fees refer to all monies that are paid by students to be enrolled in Boston Business School except for miscellaneous fees. Miscellaneous fees refer to any non-compulsory and non-standard fees which the students will pay only when necessary or applicable, for example, re-sit examination fee, membership renewal fee, etc. The FPS serves to protect students against loss of fees in the event Boston Business School is unable to continue operating due to insolvency or regulatory closure. The FPS also protects students if we fail to pay penalties or return fees to students arising from a judgement made against us by Singapore courts. We have adopted the insurance scheme with Lonpac Insurance Bhd for the FPS in August 2012. Under this scheme, students can pay both their protected and miscellaneous fees directly into ‘Boston Business School Pte Ltd’ DBS Account No. 003-901554-2. Under the fee insurance scheme, we purchase an insurance protection for every student to protect their fee. Students can verify if their fees have been protected by requesting copy of their Certificate of Insurance. A copy of the Master Insurance Policy is available in BBS website and reception area.


Medical Insurance Scheme

We have purchased a Group Hospitalisation and Surgical Insurance Policy for both local (Singapore Citizens, Permanent Residents or non-Student Pass international students) and international students. The policy provides for an annual coverage limit of S$20,000 per student, at least B2 ward in government and restructured hospitals and 24-hours coverage in Singapore and overseas (if students are involved in school-related activities) throughout the entire course duration. The medical insurance scheme is not applicable for the following:

All pre-existing conditions.

Any period of hospital confinement unless the entire confinement and all the special hospital services

so rendered and performed had been recommended and approved by a Physician and in accordance

with the diagnosis and treatment of the condition for which the hospital confinement was required.

Hospitalisation primarily for diagnosis, x-ray examinations, general physical or medical check-up,

routine physical examinations, health check-ups or any other tests where there is no objective

indication of impairment of normal health or any treatment of a preventive nature including

vaccinations, acupuncture, or any treatment which is not medically necessary.

Charges for telephone, television, radio, newspaper, guests’ meals and other ineligible nonmedical

items whilst confined as an Inpatient or for Day Surgery.

Outpatient treatment, dental care and its related treatment except as specifically Covered under this

Policy.

Pregnancy, childbirth, abortion, miscarriage, infertility and all complications arising therefrom except as

specifically covered under this Policy.

Investigations into and treatment of infertility, surgical, mechanical or chemical contraceptive methods

of birth control, assisted reproduction, sterilisation (or its reversal) or any consequence of any

treatment for them.

Treatment of varicocele, impotence or any consequence of it.

Sickness or disease directly or indirectly arising from sexually transmitted disease, Acquired Immune

Deficiency Syndrome (AIDS), any AIDS related condition, or infection by Human Immune-Deficiency

Virus (HIV).

Treatment which arises from, or is in any way attributable to, sex change.

Costs arising under any legislation or covered under any corresponding insurance relating to

occupational death, injury, or Illness.

Treatment for congenital conditions and any physical birth defects arising out of or resulting therefrom.

Non-hospital nursing care or ambulatory care, rest cures or sanitaria care, treatment arising from any

geriatric, psycho geriatric or psychiatric condition, and treatment of alcohol dependence syndrome or

substance abuse.

Suicide or attempted suicide, self-inflicted injuries or any attempt thereat while sane or insane.

Circumcision unless medically necessary, eye tests, refractive errors of the eyes, provision of implants,

medical appliances and prosthetic devices, including spectacles, hearing aids, wheelchairs and lenses.

Sickness or injury arising from racing of any kind (except on foot), professional sports, parachuting,

skydiving, hang gliding, bungee jumping and violation or any attempt of violation of the law or resistance

to lawful arrest.

Flying or other aerial activity except as a fare-paying passenger in a fully licensed aircraft operated by a

licensed commercial air carrier or recognised charter company.


Treatment arising from any consequence (whether direct or indirect) of nuclear or chemical

contamination, war, invasion, losses by terrorist acts using chemical/biological substances, act of foreign

enemy, hostilities (whether war be declared or not) civil war, rebellion, revolution, direct participation

in riot, strike and civil commotion, insurrection or military or usurped power, or active duty in any of

the armed forces

The use, or any treatment arising therefrom, of any drugs not licensed by an official governmental

control agency of the country in which the drug is given, or drugs used in any circumstances other than

in accordance with their licensed indications.

Experimental medical treatment.

Any treatment directed towards developmental delay and / or learning disabilities in children.

Cosmetic (aesthetic) or plastic surgery or treatment, or any treatment which relates to or is needed

because of previous cosmetic treatment, provided that this exclusion does not apply to reconstructive

surgery if:

(a) it is carried out to restore function or appearance after an Accident or following Surgery for a medical

condition, (provided that the Accident or Surgery occurred while the Insured Person was Covered under

this Policy); and

(b) it is done at a medically appropriate stage after the Accident or Surgery; and

(c) the cost of the treatment is approved by us in writing before it is done.

The removal of fat or surplus tissue from any part of the body whether or not it is needed for medical

or psychological reasons, treatment of obesity, weight reduction or weight improvement.

Sleep apnoea.


Orientation Programme

We conduct a start of class orientation to welcome all newly-enrolled students to disseminate and reiterate the following:

Mission, vision, values and culture

Management team, support staff and lecturers

Academic and examination board

Service commitment

Important course information, including syllabi, lesson plans, class time-table, assessment matters and

awarding body

Facilities and student support services

Fee protection scheme

General policies and information, including students’ rights

School rules and regulations, including attendance requirement, suspension and expulsion conditions

Student pass matters

Information about living in Singapore including relevant Singapore laws

Contact information, including reference to CPE’s website.

Extra Classes

We provide extra classes, at the discretion of the Academic Manager, to improve the performance of students who are below par at no extra charge.

Pastoral Care

The School has an in-house staff member who is trained in counselling. He will provide free and confidential counselling to help students cope with emotional and personal problems, as well as stress related to a new environment or course demands. He will also be able to identify more serious problems and refer the student to the appropriate support service. Mr S Sivabaloo Email: [email protected] Also, to create a culture and climate of care, trust and friendliness that encourage student attendance and involvement we conduct the following programmes:

Character Development Programmes including personal grooming and soft skills workshops.

Career Guidance Programmes including educational visits and talks, university studies advisory, job

enhancement services and On the job training.

Community Engagement Programmes including flag days and participation in charity events.



Airport Pick-up

We meet international students at the airport when they arrive in Singapore and arrange transport to bring them to the School.

Advice on Accommodation Options

We provide support, advice and information to assist international students to choose and arrange their preferred style of accommodation.

Banking

You can open an account with a local or international bank. Local banks include DBS (POSB), UOB or OCBC. International banks include CitiBank, Bank of China, Bank of India, or HSBC. You simply have to make an appointment with our Student Services Executive to visit any bank with your Passport and Student Pass. A minimum deposit of S$500 is usually required to open a savings account. Banking services include telegraphic transfer, bank drafts, traveller’s cheques and changing of foreign currencies. Once you have opened a bank account, you can apply for an ATM card to withdraw cash from ATM machines and conduct various transactions, such as NETS payment and topping up your EZ Link card for MRT and bus travel.

Renewal of Student Pass

If you require an extension of the Student Pass to continue the same course in Boston Business School, we will submit a renewal application to ICA at least 2 weeks prior to the expiry of the current Student Pass.


PART V: SCHOOL POLICIES AND INFORMATION

Appeal against Assessment Result Appeal Procedure for CTH Results

Person In-Charge Steps Documents

Academic Manager Receives Appeal request from the student via the Student Link

Appeal against Academic Results Form

Academic Manager Review the request for appeal to see if it is valid.


Academic Manager If appeal is considered valid, inform student to proceed with the appeal and pay the applicable fee. Complete the appeal form and evidence.

If the reasons for appeal are not valid, the student will be informed.

CTH Appeal Form, Evidences

Academic Manager

CTH General Manager

Submit appeal to CTH Proceed with grievance procedures

CTH CTH investigate appeal and inform BBS of the outcome

Academic Manager If the appeal is successful, inform the student and update the student file.

If the appeal is unsuccessful, inform the student and describe the next step of the appeal procedure.

Student Information File


Appeal Procedure for BBS Results

Person In-Charge Steps Documents

Academic Manager Receives Appeal request from the student via the Student Link


Academic Manager Review the request for appeal to see if it is valid.


Academic Manager If appeal is considered valid, inform student to proceed with the appeal and pay the applicable fee.

If the reasons for appeal are not valid, the student will be informed.

Evidences

Academic Manager

Academic Manager investigates the appeal, review marking records or any other processes that could have contributed to discrepancies.

Proceed with grievance procedures

Academic and Examination Board

Academic Manager reports the findings to the AEB, who reviews the findings and makes the final decision.

Academic Manger If the appeal is successful, inform the student and update the student file.

If the appeal is unsuccessful, inform the student

Student Information File

Academic Manager Conduct internal review Proceed with grievance procedures

Attendance Policy You must login to (Biometric Attendance Management System) BAMS within 15 minutes after start of class and logout of BAMS within 30 minutes after end of class to be marked ‘Present’. If you login to BAMS 15 minutes after start of class, you will be marked ‘Absent’. If you login within 15 minutes after start of class but do not logout after end of class, you will be marked ‘Absent’. International Students According to ICA rules and regulations, international students must not be absent from classes for a continuous period of seven (7) days or more and that the percentage of attendance for the course in any month must not fall below 90% without any valid reason. If you do not satisfy the attendance requirement, you will be required to surrender your Student Pass for cancellation.


Local Students Local students must attend all classes and percentage of attendance for the course in any month must not fall below 80% without any valid reason. If you do not satisfy the attendance requirement, you will be barred from exams, denied internship or expelled from the course. Leave Application Students who are unable to come for lessons are expected to apply for leave before the start of class. Leave is applied online through the Student Link. Students have a total of 10 days leave that can be used during the course of study. The Student Service Executive will review the leave application and reply via email to inform the student if the leave is approved or not. If a student submits a leave application of 3 days or longer or when the student will be leaving the country, approval must be given by the Academic Manager. Students must submit the leave application at least 3 working days before the leave date applied for. You may be required to produce your departure details or any other documents to support your application. You will be notified in writing of the outcome within 3 working days from date of application. If approved, you will be marked ‘Absent with Approval’ during your leave of absence and this will not be considered as non-attendance. Conditions for approval of leave to exit Singapore

Students are only allowed to use leave to return to home country.

All fees must be paid at the time of application for leave.

Return ticket must be submitted at the time of application for leave.

Students must return to class the day after the approved leave ends.

If the leave must be extended, students must notify the School in advance, before the approved

leave ends. Application for extension is subject to the Academic Manager’s approval.

Students must return to class within 6 working days after the approved leave ends. Otherwise, the

student pass card will be cancelled as it will not be possible to complete the course before the

student pass expires.


Medical Leave If you are absent from classes due to illness or injury, you must produce medical certificate (MC) issued by a registered hospital, polyclinic or clinic of Singapore declaring you unfit to attend classes on the days absent. You must submit your MC to the Student Services Executives immediately upon your return to School. You will be marked ‘MC’ during your period of absence due to medical reasons and this will not be considered as non-attendance. Medical leave will be not approved for a period longer than 10 days if the student is out of Singapore.

Change of Personal Details If you have changed your personal details, for example, contact number, address, etc., you must submit the Update of Student’s Particulars Form through the Student Link. It is important that you keep the School updated of your personal details to enable us to keep you informed of the following:

Cancellation or postponement of class

Changes to the class timetable

Upcoming events and activities

Examination matters

General correspondence

New policies and procedures of BBS

Contact by family members.

Confidentiality BBS is committed to maintaining the confidentiality of our students’ personal information. We undertake not to divulge such information to any unauthorised third party (except government authorities) without the prior consent of the student.

Course Material Policy Textbooks The cost of textbooks or course notes is included in the fees for the course and 1 set will be distributed to you during the start of each module.

Provision of Additional Course Materials As far as possible, the School will also provide you additional course materials without charge. Students are strongly advised to bring own stationeries including writing instruments and calculator, if needed.


Feedback and Complaints Management System We have a close-loop feedback and complaint management system to gather and address all feedback and complaints received from students, staff, external partners or the public. We shall address and resolve feedback and complaints within 21 working days. The person giving the feedback or making the complaint shall be notified of the action taken, and where appropriate and applicable, the action taken shall be publicised on our website, especially if the matter is of public interest. Unless otherwise required by law, privacy and confidentiality shall be maintained at all times. You can give feedback and make complaints through the following channels:

Suggestion Boxes in 3rd and 6th Floor

Student Link

Telephone

Fax

Letter

Email


Grievance Procedure The system is designed to address in an objective, fair and reasonable manner grievances related to academic matters such as appeals for re-instatement, suspension, expulsion, awards, etc, as well as grievances related to lapses in service standards. If Management cannot resolve the dispute, the matter will be referred to CPE Student Services Centre (SSC) for external mediation. More details about the CPE’s Dispute Resolution can be obtained in CPE’s website.

Grievance justified

School refers matter to CPE Student Services Centre who will review the complaint and provide appropriate advice. This may include referral to Singapore Mediation Centre, Small Claims Tribunal or Singapore Institute of Arbitrators.

No

No

No

Yes

Yes

Received grievance report

Assigned staff looks into grievance

Offers solution

School offers explanation

Accepted by Student

Director/Manager reviews

Agreed action (if any) taken. Grievance filed for

record

Offer Alternate Solutions?

Yes

Accepted by Student

Yes

No


Payment of Fees

Boston Business School is committed to avoid over or under charging of fees. The total amount of fees payable and the breakdown are clearly stated in the Student Contract, invoice and communication materials. You must pay all fees directly into ‘Boston Business School Pte Ltd’ DBS Account No. 003-901554-2 through any of the following methods:

SGD crossed cheque

SGD cash

Cashier's order

Bank draft

Telegraphic transfer

NETS School fees must be paid according to the terms stated in the Student Contract. You are expected to strictly adhere to the due dates. You will incur a late penalty charge of S$53.50 if you fail to pay fees on time. You may be dismissed from School if fees are unpaid for 4 weeks after being due. Boston Business School is a GST registered organisation and GST will be charged on the fees listed. Fees are subjected to change.

Refund Process Boston Business School has a fair and reasonable refund policy for any payment made.

Notification and Arrangement Boston Business School shall inform students immediately within 3 working days upon knowledge of any of

the following: Boston Business School fails, for any reason, to commence course on commencement date; Boston Business School terminates course for any reason prior to course commencement date; Boston Business School fails, for any reason, to complete course by completion date; Boston Business School terminates course for any reason prior to course completion date; Boston Business School has not ensured that the student meets the course entry or matriculation

requirement as set by the organisation stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or

Student Pass application is rejected by Immigration and Checkpoints Authority (ICA). Refund for Withdrawal Due to Non-Delivery of Course after Cooling-Off Period Students will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.


Refund for Withdrawal Due to Other Reasons If the student withdraws from the Course for any reason other than those stated under Notification and Arrangement, Boston Business School will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student following sums less consumed fees: Refund Table

% of [the amount of fees paid under Schedules B and C of

Student Contract] if student's written notice of withdrawal is received

[90%] (“Maximum Refund”) More than [14] days before the Course Commencement Date

[75%] Before, but not more than [14] days before the Course Commencement Date

[30%] After, but not more than [7] days after the Course Commencement Date

[0%] More than [7] days after the Course Commencement Date but not more than [14] days after the Course Commencement Date

[0%] More than [14] days after the Course Commencement Date

Refund During Cooling-Off Period Boston Business School will provide the student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties. The student will be refunded the highest percentage (stated in Refund Table) of the fees already paid if the student submits a written notice of withdrawal to the School within the cooling-off period, regardless of whether the student has started the course or not. Deemed Withdrawal Students who transfer from one course to another course within Boston Business School shall, for purposes of this refund policy, be deemed to have withdrawn from course and provisions of Refunds for Withdrawal Due to Other Reasons shall apply unless otherwise agreed between Boston Business School and students. Change of Course In addition to conditions of Deemed Withdrawal, a new Standard PEI-Student Contract shall be executed between Boston Business School and students for any change of course, within Boston Business School.


Request for Refund Procedure

Admin Manager

Admin Manager

Admin Manager

Admin Manager

Request for Refund in Student link

Assess request against Refund Policy within 2 working days from date request was received.

Withdrawal Due to Other

Reasons?

Arrange payment for refund based on conditions of Refunds

for Withdrawal Due to Other Reasons

Admin Manager

Student

No

Yes

Yes

Cooling-off Period?

No

Yes Withdrawal Due to Non-Delivery of Course?

Note: Request must include following information: a. Student’s name b. NRIC/Passport/FIN No. c. Class ID d. Reason(s) for request

Arrange payment for maximum refund.

Arrange payment for refund of the entire Course Fees and

Miscellaneous Fees already paid

Notify student in writing amount to be refunded and date of refund within 7 working days from when request was received

Notify student in writing that he is not eligible for refund.

No

Admin Manager


Request for Letter If you need a letter from the School, for example, to certify your enrolment or academic performance, you must submit a Request for Letter Form through the Student Link.

Request must include the following information:

Student's name

NRIC/Passport/FIN No.

Course enrolled

Purpose of letter If approved, the School will issue the letter to you within 7 working days from date request was received.

Scheduling Policy Class Timetable Your class timetable is available in the Student Link. You are encouraged to check the Student Link regularly as there may be changes to your timetable. The timetable is planned for the benefit of the majority of students. We will not make changes to the timetable to accommodate individual student’s request. Changes to Class Timetable The School strives to commit to the class timetable released to students. However, we reserve the right to amend the timetable when necessary, especially under circumstances beyond the control of the School. The School will make every effort to inform the students in a timely manner about any changes to the timetable. Changing Lessons You are not allowed to attend lessons not indicated in your class timetable. This is to avoid overcrowding in classrooms and/or insufficient seats or course materials. In such circumstances, you will be asked to leave the classroom.


Student Progress Various methods are used to gauge your understanding of learning outcomes. These may include:

Class tests

Group or individual assignments

Class presentations

Class activities

Examinations Frequency of progress report issued to you depends on the course you are enrolled in. Students can provide feedback to the School at any time. They can approach the Academic Manager directly or complete the online feedback form if they have any problems with their studies. The Academic Manger will investigate and identify appropriate actions which may include extra tutoring, additional revision classes, etc.

Transfer/Withdrawal Process Boston Business School has a fair and reasonable transfer and withdrawal policy.

Transfer No applicable fee shall be payable for request. Request must be submitted within 90 days after course commencement date. Request for transfer shall be considered in following circumstances subject to meeting admission requirements for next course:

Course presently enrolled is academically unsuitable.

Compassionate or compelling reasons exist for transfer. BBS shall notify students in writing outcome of request within 7 working days from date request was received. If approved, students must sign new Student Contract for next course and terminate previous contract. International students must submit new Student Pass application to Immigration and Checkpoints Authority (ICA) for next course. Any unconsumed fees from existing course shall be credited to next course. If unconsumed fees are less than fees payable for next course, students shall pay difference. However, if unconsumed fees are more than fees payable for next course, difference shall be refunded to students based on Refund Procedure. If request is rejected, students shall be advised to continue with existing course.

Withdrawal No applicable fee shall be payable for request.

Request for withdrawal shall be considered in following circumstances:

BBS is in breach of any of its obligations or fails to perform its obligations under circumstances stated in Notification and Arrangement of Refund Policy.

Serious illness of students or students’ immediate family member.

Death of students’ immediate family member.

Unexpected change in financial circumstances of students or students’ family to the extent students are not able to continue with studies.

Compassionate or compelling reasons exist for withdrawal.


BBS shall notify students in writing outcome of request within 7 working days from date request was received. If approved, Student Contract shall be terminated and students are no longer students of BBS. International students must surrender Student Pass to ICA for cancellation. Any unconsumed course fees and miscellaneous fees shall be refunded to students based on Refund Procedure. If request is rejected, students shall be advised to continue with existing course.


Transfer and Withdrawal Procedure

Submit Request for Transfer / Withdrawal in Student link

Course Consultant

Student Note: Request must include following information: a. Student’s name b. NRIC/Passport/FIN No. c. Class ID d. Reason(s) for transfer / withdrawal. Counsel the student within 7

working days from receipt of request about the implication of transfer / withdrawal: - Reason for request - Process to be followed - Implications to his student

pass (if international student) - Entry requirement of

requested course and fees applicable (for transfer request).

Admin Manager

Seek approval from student’s parents/guardian, if student below 18 years of age.

Inform student that his/her parents/guardian did not approve request for transfer / withdrawal.

Approval given?

Yes

No

End

Transfer Case Withdrawal Case

Admin Manager

In coordination with relevant staff, attends to the various transferral matters including: - Termination of the existing

Student Contract - Enrolment for new course and

execution of new Student Contract - Cancellation of the existing

student pass and registration for a new one (for international student)

- Informing the FPS provider - Update of database

In coordination with relevant staff, attends to the various withdrawal matters including: - Issuance of a letter to student

confirming the withdrawal - Termination of the Student

Contract - Cancellation of the student pass

(for international student); - Informing the FPS provider - Issuance the attendance report to

student - Update of database

Forward the case to the Receptionist/Admin Assistant for processing

Admin Assistant


Uniform Policy Our uniform policy aims to create an orderly learning environment, increase a sense of pride and reduce competition between students.

Attire for Full-time Students

Shirt - Green polo T-shirt with school logo Must be tucked in at all times. The two buttons must be buttoned up.

Pants Only black long dressed pants are

allowed. No short or three-quarter pants.

Jeans, chinos and leggings are not allowed.

Pants must be a good fit. Baggy or tight fitting pants are not allowed.

Belt must be black colour and a plain design. No big, shiny belt buckles.

Shoes and Socks Plain black leather shoes. No sandals, slippers and sports shoes. Toes and heels must be covered. For ladies the heels must not be higher

than 2 inches. Socks must be in black colours.

You must wear the uniform during school hours and when engaged in school activities out of school hours. The School reserves the right to determine if your uniform and general appearance is acceptable. If you breach the uniform policy, you will not be allowed to attend classes until you are dressed correctly.


Attire for Part-time and Preparatory Class Students The uniform policy does not apply to part-time and preparatory class students. However, you must dress appropriately for classes. Requirements for Personal Appearance as Part of the Uniform Policy All attires must be neat, clean, properly ironed and in good repair. All attires must be appropriately sized. Your personal hygiene must be of an acceptable level to ensure your body odour does not cause offence

to others. Your hair must be neat, clean and well groomed. It must not be dyed an unnatural colour. Male students

must ensure that facial hair is clean shaved. Make-up and jewellery must be modest. You must keep your fingernails neat and trimmed at all times. You are not allowed to wear hats and sunglasses. For religious reasons, black coloured turbans, black coloured head scarves and neatly trimmed

moustaches and beard are allowed.


Use of Facilities Computer Lab You are allowed to use the computer lab to work on your assignments and projects. Please DO NOT: Install or remove software Change any computer settings Download copyrighted materials Save files in the computer’s hard drive Leave the computer switched on when you are finished Surf pornographic or other undesirable websites Send offensive or threatening emails to others Consume food and drinks Litter Resource Corner You are allowed to use the resource corner for research and self study. You can approach the Academic Manager or your lecturer if you wish to sign out books for use in the School premises only. Please DO NOT: Remove books or other study materials from the premises Deface books or other study materials Reserve study places Move tables and chairs Be noisy Sleep Consume food and drinks Litter Hotel and Restaurant Training Labs You are allowed to use the hotel and restaurant training labs to practice your skills only under the supervision of a lecturer. Please DO NOT: Remove any equipment Move any furniture Consume food and drinks Litter


General Rules and Regulations You must observe School policies, rules and regulations including of the following: You must not be rude or behave aggressively towards the lecturers and staff. You are not allowed to use handphone inside the class. It must be kept in silent mode inside the

classroom. You must not engage in undesirable activities or inappropriate behaviour within and outside the School,

for example, smoking, stealing, gambling, fighting, use of vulgar language, etc. You must respect ethnic diversity, within and outside the School. You must not have in your possession illegal or prohibited items within and outside the School, for

example weapons, drugs, alcohol, banned magazines, etc.

Disciplinary Actions You will be issued a verbal or written warning if you breach any rules and regulations. However, if you persistently breach the rules and regulations or commit any serious misconduct, you may be suspended or expelled from the course. Actions Leading to Suspension Breach of uniform policy. Rude or aggressive behaviour towards the lecturers and staff. Disruptive behaviour inside the classroom. Use of vulgar language. Late payment of fees. Actions Leading to Expulsion Academic dishonesty. Absence from class for 7 continuous days without any valid reason. Failure to achieve minimum attendance requirement for course without any valid reason. Non-payment of fees. Engaging in undesirable activities or inappropriate behaviour, for example, stealing, gambling, fighting,

etc. Possession of illegal or prohibited items, for example weapons, drugs, alcohol, banned magazines, etc. Working illegally. Breaking Singapore law. Falsifying documents. Providing false information to School staff. Expulsion If you are an international student and you have been forced to withdraw from course for breach of School’s rules and regulations leading to expulsion or breach of Singapore laws, BBS shall notify Immigration and Checkpoints Authority (ICA) to cancel your Student Pass within 3 working days from date when Student Contract is terminated.


PART VI: INFORMATION FOR INTERNATIONAL STUDENTS

Important Notes to Student Pass Holders

International students must abide by the following rules and regulations under which the Student Pass is issued by ICA: The Student Pass is issued to you for the purpose of studying in a particular course with BBS. You must carry your Student Pass at all times. It is the School’s responsibility to inform ICA any of the following circumstances:

~ If you fail to attend classes for a continuous period of 7 days or more without valid reason ~ If your attendance falls below 90% in any month of the course without valid reason ~ When you have completed the course ~ If you wish to withdraw from your studies in the School. ICA will cancel your Student Pass under any of the above mentioned circumstances.

You are strictly prohibited from working in Singapore, even if it does not involve any payment to you. You must strictly observe all laws, rules and regulations of Singapore. You cannot be adopted by any Singaporean or Singapore Permanent Resident while being a Student Pass

holder. You cannot be married to a Singaporean or Singapore Permanent Resident while being a Student Pass

holder. You are not allowed to overstay in Singapore after the Student Pass has expired, unless with written

approval from ICA.

Loss of Student Pass or Passport You are responsible to keep your Student Pass and Passport safely. If you lose your Student Pass and/or Passport, you must: Make a police report immediately. Obtain a letter from the School stating that you are currently a registered student. For lost of Student Pass, visit ICA with copy of police report and letter from School to report loss. ICA

charges S$60 for replacement card. For lost of Passport, visit embassy of your home country with copy of police report and letter from School

to report loss.


Information About Living in Singapore General Healthcare We have an excellent healthcare system, comprising private and public clinics and hospital. If you are not feeling well and need medical attention, there are four modes to seek help:

Visit a polyclinic

Visit a private clinic near where you stay

Admit to the Accident Emergency Section (A&E) if you have an emergency

Dial 995 if you need an ambulance urgently. Laws Prohibiting Smoking, Littering and Jaywalking

Smoking Smoking is prohibited in enclosed and public areas such as buses, taxis, lifts, theatres, government offices, cinemas, shopping centres, etc. Also, you must be 18 years of age to smoke in Singapore. First time offenders may be fined up to a maximum of S$1,000.

Littering There are laws in place to discourage littering. A carelessly thrown tissue could result in a fine up to S$1,000 for first offenders and a stint of corrective work order which requires cleaning of public places.

Jaywalking Jaywalking is an offence in Singapore. It includes the act of crossing a street when a traffic signal forbids pedestrians from doing so or walking on a road where there is no traffic light or pedestrian crossing and walking across bus interchanges. An offender can be fined up to S$2,000 or imprisoned for 6 months if caught jaywalking.

Laws on Driving, Drugs and Alcohol Abuse

Driving If you are 18 years of age and have a valid class 3, 3A or 2B foreign driving licence, you are allowed to drive in Singapore for a period of not more than 12 months while holding a Student Pass. A Singapore driving licence is required after 12 months. For a licence not written in English language, an International Driving Permit or translation is required.

Drug Abuse Drug abuse is viewed seriously in Singapore. The death penalty is mandatory for those convicted of trafficking, manufacturing, importing or exporting more than any one of the following: 15g of heroin 30g of cocaine 30g of morphine 500g of cannabis 1.2kg of opium 200g of cannabis resin. Also, a person convicted of unauthorised drug consumption faces a maximum imprisonment of 10 years and/or a fine of S$20,000.


Alcohol Abuse You must be 18 years of age to consume alcohol in Singapore. An underage drinker may be fined up to a maximum of S$1,000. Alcohol is often associated with celebrations. However, excessive alcohol consumption, also known as ‘binge drinking’ can lead to physical problems such as liver damage, high blood pressure, heart trouble and social problems such as difficulties with relationships, finances, study and work. So, if you have to drink, drink responsibly. Telecommunication With Singapore’s world-class telecommunications network, you can connect to the rest of the world 24 hours via modern telephone system, internet and general media and keep in touch with your family and friends back home. There are three major telecommunications companies in Singapore – SingTel, MobileOne and StarHub. They offer local and international telephone, mobile phone and internet services at competitive prices.

SingTel Customer Service: 1626 │ www.singtel.com.sg

MobileOne Customer Service: 1627 │ www.m1.com.sg

StarHub Customer Service: 1633 │ www.starhub.com Transport Getting around Singapore is easy. We have one of the most efficient, affordable and user-friendly transport systems in the world. You will enjoy the seamless, integrated world-class transport system consisting of buses, the Mass Rapid Transit (MRT), the Light Rapid Transit (LRT) and taxis. You can use the EZ Link Card to pay for fares on MRT, LRT and public buses. The card reader will automatically deduct the exact fare from your EZ Link Card as you board and alight a train or bus. When you transfer from a bus to a train or vice versa, you will be able to enjoy rebates. You can top up your card value at all MRT and bus stations. Visit www.ezlink.com.sg for more information. Places of Entertainment and Interests Singapore may be small, but it is a city of its own. Visit the Singapore Tourism Board website at www.stb.gov.sg to look for places of interests, shopping malls, dining and eating places, clubs and discos and exciting events. With so many places for leisure and entertainment, you will never get bored in Singapore. Places of Worship Singapore is a diverse society with many religions, co-existing peacefully and harmoniously. They include Buddhism, Christianity, Hinduism and Islam. Many temples, churches and mosques are open everyday to all those seeking worship. Visit www.asia-planet/singapore for more information.

http://www.stb.gov.sg/

http://www.asia-planet/singapore


Useful Addresses, Contacts and Websites CPE Student Services Centre 1 Marina Boulevard #18-01, One Marina Boulevard, Singapore 018989 Tel: 6512 1140 E-mail: [email protected] Website: www.cpe.gov.sg Immigration and Checkpoints Authority (ICA) ICA Building 10 Kallang Road Singapore 208718 Nearest MRT: Lavender Tel: 6391 6100 E-mail: [email protected] Website: www.ica.gov.sg Fire / Ambulance 995 Police 999 Samaritans of Singapore (SOS) 1800 221 4444 (24-hr emergency counselling) Singapore Association for Mental Health 1800 283 7019 (psychiatric counselling) SPPA Counselling Centre 1800 775 8582 (family & sexual issues) Notice of Liability While every effort for accuracy is made the information in this publication is distributed on an “As Is” basis, without warranty. Boston Business School is not liable to any person or entity with respect to any liability, loss or damage caused or alleged to be caused directly or indirectly by the information contained in this publication and/or programmes contained herein. This includes, but is not limited to, interruption of service.


http://www.cpe.gov.sg/

http://www.cpe.gov.sg/