Smarter banking Student-minded

Student Account

ContentsAccount benefits at a glance 3

Help with managing your money 4

How overdrafts work 5

Text message alerts 6

Quick, easy payments 7

Banking your way every day 8

Travel money and using your card abroad 9

Nice surprises useful service 10

Small savings soon grow 11

Applying is easy 12

Student Account Additional Information 14

Frequently asked questions 16

Account benefits at a glance

A Up to £2,000 tiered interest free arranged overdraft subject to application, status and approval. Get up to £1,500 in years one to three of account opening, and up to £2,000 in year four, which you can extend into years five and six of account opening if your course is longer than four years (you must be 18 or over to apply).

A Bank of Scotland Visa debit card, to use at home and abroad.

A You can withdraw up to £500 a day from cash machines. You can also withdraw up to £300 at Post Office® branches.

A Cash withdrawals from cash machines or Post Offices count towards each daily limit. For example if you withdraw £100 from a cash machine, you can only withdraw up to £200 from a Post Office that day.

A Everyday Offers. Earn cashback using offers at the type of places you shop (you must be 18 or over to apply, and use Internet Banking).

A Option to sign up for Save the Change,® which makes saving effortless, by helping you save every time you use your Visa debit card.

A A great Mobile Banking app, so you’re never far from your money and you can keep track of your bills and spending whenever you want.

Keep a closer eye on all your comings and goings with Internet, Mobile and Telephone Banking.

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Help with managing your moneyHow overdrafts workAn arranged overdraft means we’ve agreed that you can borrow money from us in advance. With our Student Account you can apply for an interest free tiered arranged overdraft of up to £1,500. In your first year of study you could get up to £500 for the first six months from account opening, and then request to increase it to £1,000 in months seven to nine from account opening. From month 10 of account opening until the end of your third year of study, you can request another increase to £1,500.

If you’re studying on a course that is longer than three years, you can request to increase your arranged overdraft to £2,000 from year four onwards, should you need it. The amount of your arranged overdraft that is interest free depends on your year of study.

Overdrafts are subject to application and approval and repayable on demand. You must be 18 or over to apply.

Interest free amountsYear

Interest free arranged overdraft amount

Year 1 of study – first 6 months from account opening £500

Year 1 of study – months 7 – 9 from account opening £1,000

Year 1 of study – months 10 – 12 from account opening Years 2 and 3 of study

£1,500

Years 4 – 6 of study £2,000

Representative exampleIn your second year, if you use an arranged overdraft of £1,200 on your Student Account, then we’ll charge you an interest rate of: 0% pa (variable) Representative 0% APR (variable)

APR (Annual Percentage Rate) shows you the annual cost of borrowing for a year. It includes the interest you’ll pay as well as the monthly maintaining the account fees, if your account has them. You can use the representative APR to help compare rates with other providers.

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How overdrafts work

How does our overdraft compare?You can use the representative APR to compare with other products or credit providers, this can help you make sure that you choose the right type of borrowing for you.

How much does my overdraft cost in pounds and pence?As an example, the interest cost of borrowing £500 is:

£0.00 for 7 days £0.00 for 30 days £0.00 for 60 days

You can use our calculator to work out how much your anticipated arranged overdraft borrowing would cost over different periods of time. You can find the calculator here: bankofscotland.co.uk/overdrafts

If you go over your limitSo all your payments are made, it’s important you manage your account within your arranged overdraft limit. If you don’t have enough money in your account or you reach your limit, you may not be able to make any more payments. If a payment takes you over your limit or we refuse it, you won’t be charged. Missing payments or using an unarranged overdraft can damage your credit score.

Daily arranged overdraft interestIn some circumstances, we may have agreed an arranged overdraft limit which is different than stated on page 4. In this case, when using your arranged overdraft, you may pay daily interest. We calculate your arranged overdraft interest depending on how much you borrow.

Grace periodOur grace period means that you have until 2.30pm to pay in enough to ensure the payment goes out, but you have until the end of the day to avoid daily arranged overdraft interest. The money needs to clear the same day, so you could pay in cash or transfer money from another personal account you have with us using Internet, Telephone or Mobile Banking.

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Text message alerts

If we have a mobile number for you, we will send the following text messages to help you keep an eye on your account balance and give you the chance to minimise charges.

Arranged overdraft alerts A When you’re about to use

or you’ve started using your arranged overdraft.

A When we’ve started to charge you for using an arranged overdraft.

To stop these alerts, text STOPA to 64447 or to opt back in, text STARTA to the same number.

Unarranged overdraft alerts

A When you need to pay money into the account to cover a standing order.

A When we refuse a payment.

A When you’re about to use or have started using an unarranged overdraft.

To stop these alerts, text STOPU to 64447 or to opt back in, text STARTU to the same number.

You can stop all overdraft alerts by texting STOP to 64447 or to opt back in, text START to the same number. Your preferences to opt in or out of alerts will be applied to all your accounts. Stopping alerts may mean you miss important messages and incur avoidable costs. There are other alerts we use to keep your money safe which you cannot stop.

You can check if we have a valid mobile number for you, or set one up through Internet Banking, in branch, or by calling us.

To find out more about alerts, please visit bankofscotland.co.uk/alerts You may still receive alerts when you are abroad. Please check with your mobile provider for any charges they may make.

Text message alerts are sent from 8am UK time, 7 days a week including Bank Holidays. This is a free service for all eligible current account customers. We won’t charge you for this service, but if you receive texts while abroad or to a non-UK mobile number, your network service provider may charge you.

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Quick,easy payments

Internet Banking

With our Internet Banking service, you can view statements, check your balance, see Direct Debits, set up standing orders, transfer money and make payments online. Register in a branch or log in to the service at bankofscotland.co.uk/internetbanking

Contactless Payments

Make speedier card payments using the contactless feature. Wherever you see the wave symbol you can make payments of up to £30 without entering a PIN within the UK. Other contactless limits apply outside the UK and card holders should ask the retailer.Contactless payments offering the same level of protection as Chip & PIN payments. For more information visit bankofscotland.co.uk/bankaccounts/help/debit-card/ contactless

Mobile Payments

Mobile Payments are another convenient way to pay with your Bank of Scotland debit or credit card. Using the latest contactless technology, it’s a simple, secure way to make everyday payments using either your Apple or Android device. You can pay wherever you see the contactless symbol and within apps.

Telephone Banking

We’re here on the phone whenever you want to book an appointment, make payments and much more. Our 24/7 automated service lets you carry out simple transactions and our advisers are available from 7am to 11pm for anything more complex. Call us on 0345 721 3141.

Calls may be monitored or recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Please note that although you can give us instructions 24 hours a day, seven days a week through Internet Banking, Mobile Banking and Telephone Banking, some of those instructions cannot be processed until the next working day. For example if the instruction is given after 10pm or at weekends or Bank Holidays.

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Banking your wayevery day

Mobile Banking

Banking with us is even better with the app. You’re always close to banking with your smartphone. Our app is quick and easy to install, fast, convenient and more secure than ever. It’s the easiest way to stay on top of your money.

Bank where you want – on campus, in your room, back at home, or just out and about.

Keep control – check your balance, keep track of your arranged overdraft, transfer money instantly when you need to, and pay bills and friends.

Be secure – the latest built-in security technology keeps your details safe and private.

If you’re using an iPhone or Android device, download our app on Apple App Store or Google Play™.

For more information and to register visit bankofscotland.co.uk/mobile Terms and conditions apply.

In-branch Banking

We know that, sometimes, face-to-face contact is best. Come into any of our branches to talk to one of our advisers. Whether you want to find out more about one of our accounts, or simply need a hand with a transaction, we’ll be happy to help.

Mobile Banking App is available to Internet Banking customers with a UK personal account and valid registered phone number. Minimum operating systems apply, so check your app store for details. Our app does not work on jailbroken or rooted devices. Device registration required. Mobile Banking services may be affected by phone signal. Terms and conditions apply.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.Android/Google Play is a trademark of Google Inc. Apple, the Apple logo and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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Travel money and using your card abroadTravel moneyYou can buy your foreign currency and foreign currency travellers cheques from any Bank of Scotland branch, and through Telephone or Internet Banking if you’re registered. We will also buy them back from you when you return from your trip.*

Using your Visa debit cardYour Bank of Scotland Visa debit card is accepted at outlets across the world. You can use it for eating out, taking cash out at an ATM, in a bureau de change or a local bank displaying the Visa symbol.

You can use it to take out up to £500 a day from any UK Bank of Scotland Cashpoint® machine free of charge and non-Bank of Scotland ATMs.

If you withdraw cash or make a purchase in a foreign currency, or in pounds outside the UK, charges will apply. Please see the Banking Charges section in the Bank Account Conditions for full information. You will be able to find more information on our website about the exchange rates that apply to your transaction to help you compare them with other card issuers’ rates.

Your money won’t go travelling unless you do. If you believe someone else made a transaction without your knowledge, call us on 0345 721 3141. When you do go travelling, you can use our Mobile Banking app to continue managing your money while you’re away. Find out more on page 8.

*The price at which we buy back your currency may differ from the price at which we sold it to you. There are minimum denominations we can accept in certain currencies. Details of these are available on request. We may not be able to re-purchase currency if a country becomes embargoed or we no longer deal with that currency. We may cease buying back foreign currency bank notes and travellers cheques at any time without notice.

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Nice surprises Useful serviceHaving a current account that makes things easy for you is a must. But having one that also gives you something back – and might even provide some nice surprises – is even better. With our Student Account you have the choice of signing up for Everyday Offers.

Get more from your monthly spend

With Everyday Offers you can earn up to 15% cashback at the types of places you like to shop. It’s completely free of charge and easy to use.

1. Log in to Internet Banking or the Mobile Banking app and simply register for Everyday Offers

2. View your offers in your ‘Everyday Offers’ page online

3. Activate the offers you want to use

4. Shop with your debit card or credit card in line with offer conditions

5. Get the money you earn paid back into your account at the end of the following month.

Everyday Offers is available to Bank of Scotland branded UK personal current account customers with a debit/credit card aged 18+ who are registered for Bank of Scotland Internet Banking. Any cashback earned on credit card purchases will be paid to the primary account holder, so long as they have a Bank of Scotland bank account with a debit card. You’ll need to stay registered for Everyday Offers and keep your current account open to receive your cashback. Merchant offers and cashback amounts vary and must be activated through Internet Banking. We will try to ensure that the information in all offers is accurate. If there are any errors in an offer, we may withdraw or correct it. This won’t affect any offers you’ve already activated.

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Small savingsSoon growSave the Change,® a simple automatic way to save.

ĩ Sign up for Save the Change®

Every time you make a purchase with your Bank of Scotland Visa debit card, the difference will be rounded up to the nearest pound and transferred into your nominated savings account the next working day. We will only do this if your account is in credit.

d Use your card to buy things

Use your card to buy things big or small, from coffees and sandwiches to your weekly shopping and you’ll soon discover that your small change will start to add up.

f You’ll need one of these accounts

To accept your Save the Change® savings you’ll need an Access Saver, Exclusive Saver, Young Saver or Internet Saver account.

Save the Change® does not apply to over the counter cash advances, ATM withdrawals or fees charged for non-Bank of Scotland ATM transactions.

How to register Call us on 0345 721 3141 Or come and see us in branch.

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Applying is easy

You can apply for a Student Account online or in any branch.

ë Apply online

Applying online means you won’t need a branch appointment. You can fill in our quick online application form in around 10 minutes, and then pop into any Bank of Scotland branch with your ID documents whenever suits you.

How do you apply online?

1. Go to bankofscotland.co.uk/ bankaccounts/compare-current-accounts/student-account

2. Complete the simple application form and we’ll confirm your arranged overdraft and account offer.

3. Take the documents listed below into a Bank of Scotland branch to verify your ID. No need for an appointment.

F Apply in branch

Book an appointment, to open your account in one of our Bank of Scotland branches.

1. Book an appointment in branch or by calling 0345 721 3141 from 7am to 11pm.

2. Take the documents listed on the next page to your branch appointment.

3. Applying for a Student Account is easy, however our branches do get busy, to ensure you are priority it’s advisable to book an appointment.

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j Documents required

One piece of IDSuch as a valid driving licence or passport.

Proof of your addressAnything official with your name on it that’s less than three months old (except a mobile phone bill), such as a bank statement or letter from a university or college.

Confirmation of your student statusWe’ll need your UCAS confirmation of place letter (usually issued after your A Level or Higher results during August). You will need to print this letter from your UCAS Track profile once your place is confirmed. Or if you don’t have this, a letter from your university or college confirming your place.

If you don’t have any of the items listed above, we may be able to accept other items.

For more information, or to check if the documents you have are suitable, ask in any branch or call us on 0345 721 3141, from 7am to 11pm. Calls may be monitored or recorded.

Once your student account is openIf you ask for a Visa debit card, you’ll receive this within five to seven working days after you’ve opened the account, along with a separate letter detailing your four-digit PIN. See more at bankofscotland.co.uk/ bankaccounts/compare- current-accounts/student-account

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Student Account Additional InformationEligibilityTo have a Student Account you must be 17 or over, have been a resident in the UK for at least three years and be studying for a full time course that lasts for a minimum of two years or be on a one year access course leading onto a full time degree.

You can only have one Student Account with us in your sole name and you cannot have a Student Account with another provider. You must tell us if you are no longer eligible for the account, for example, if you leave your course. When you are no longer eligible for the Student Account, for example you graduate from your course or after a maximum of six years, we will convert your account to a Graduate Account, unless you make alternative arrangements with us. If you are not eligible for a Graduate Account (for example you leave full time study before graduating) we will convert your account to a Classic Account (or similar account if it is no longer available). Once your account is converted, the benefits connected with your Student Account will stop.

Where we change your type of account we will tell you before making the change and will give you the details of your new account.

Overdrafts

Arranged overdraftIn your first year of study you can apply for an interest free tiered arranged overdraft of up to £1,500 (subject to status and approval). You can apply for up to £500 for the first six months from account opening, £1,000 in months seven to nine from account opening and up to £1,500 after that. In your second and third year of study, you can apply for an interest free arranged overdraft of up to £1,500, and in years four to six you can apply for an arranged overdraft of up to £2,000. In all cases, you need to apply for your arranged overdraft and each of the increases.

If you go over your interest free amount, you’ll pay daily arranged overdraft interest. We calculate your arranged overdraft interest depending on how much you borrow.

Cooling offIf you are not happy with your Student Account within 14 days of opening your account, we’ll help you move to another of our accounts or return any deposits you have made with any earned interest to you. For details of our current interest rates, please visit bankofscotland.co.uk or visit your nearest branch.

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Overdrafts and credit cards

How much we lend, if any, and the issue of a credit card is subject to application and depends on our assessment of your personal circumstances. You must be 18 or over, and resident in the UK, to apply. Overdrafts are repayable on demand.

You will need to apply for your arranged overdraft at your local Bank of Scotland branch or online if you are registered for Internet Banking bankofscotland.co.uk

Visa debit cardOnce you receive your Bank of Scotland Visa debit card you can use it straightaway to make purchases and withdraw money at any ATM.

If you want to change the PIN to a number that’s easier to remember just follow the on screen directions at any Bank of Scotland Cashpoint®.

If you wish to cancel payments made on a regular basis from your card account, such as magazine subscriptions, you can tell us that you no longer consent to these payments being made. You can do this at any time before the end of the last working day before the next payment is due to be made. We will then stop the payments. We also advise that you contact the person you make the payment to so that they do not keep trying to take the payment. You will need to contact them if you want to cancel your agreement with them in any case, as we cannot do that for you. You will also need to tell anyone you make regular payments to if your account is closed or your card number changes, otherwise they may not be able to collect your payments.

There are various rates and charges associated with using your Bank of Scotland Visa debit card, both in the UK and abroad.

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Frequently asked questionsWhat can I do to avoid theft or fraud?Here are some simple rules to follow so that you’re always in control of your money:

A Make sure that your chequebook and cards are safe, but don’t keep them together.

A We recommend you don’t write down your PIN. But if you need to write it down, disguise it so that it’s not recognisable as your PIN, and never keep it with any of your cards. Never let anyone else know your PIN.

A Always sign your cards in ballpoint pen as soon as you receive them.

A Always be sure that before you give your bank details out you know who you’re giving them to and why they need the information.

A Ensure that you keep your Visa debit card receipts in a safe place and dispose of them carefully making sure the Visa debit card details cannot be read.

A Check your statements regularly and get in touch if you see any transactions you don’t recognise.

What should I do if my Visa debit card and chequebook are lost or stolen?You must report any theft or loss as soon as possible so that we can prevent other people from using your account. Please call any Bank of Scotland branch or the 24-hour Lost and Stolen Cards service on 0800 028 8335 or +44 131 454 1605 if calling from abroad. You will receive replacement cards and/or chequebooks from us usually within five working days of notifying us.

How do I pay in money at any Bank of Scotland branch?Lots of people pay in over the counter, but to save time, you can use one of our Immediate Deposit Machines (IDM)(if available). You can pay in cash and cheques at any Bank of Scotland branch either over the counter or by using our IDMs. All cash deposits over the counter will be processed straight away. All cash deposits made at an IDM will be processed the same working day if deposited in the IDM before branch closing time. Any deposits made after that time will be processed the next working day. Please remember weekends and Bank Holidays are not counted as working days.

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What happens when I pay cheques in?For more information about when cheques you either write or pay in will be processed and the money can be accessed, please see Bank of Scotland Bank Account Conditions.

How do direct debits work?A direct debit is when you authorise a business or other organisation to collect varying sums of money from your account on a regular basis. The organisation must give you advance notice of the amounts and dates. And with UK direct debit payments, you have our guarantee of a refund in case of any mistakes.

When an organisation collects a direct debit in the UK, the money will always leave your account and reach theirs on the same day, whichever bank they’re with.

A You can set up direct debits to make regular payments direct from your account. You do it by authorising whoever you want to make the payment to, for example your gas supplier, to collect the payments from your account.

A When you want to end or change an agreement, just tell us.

A And with all UK direct debit payments, you have our guarantee of a refund in case of any mistakes. Should a company collect one of your payments by mistake, we will refund your account as soon as we are aware there’s a problem.

How do standing orders work?A standing order is an instruction you give us to make regular fixed payments to another bank account. You can set up standing orders through Telephone Banking on 0345 721 3141 from 7am to 11pm or through Internet Banking. Just tell us if you need to cancel or change the payment the day before it is due to be made.

How long do my payments take?The majority of payments made (other than by cheque and direct debit) to a UK bank will be processed using the Faster Payments Service with payments usually reaching the receiving account within two hours. Payments for larger amounts may take up to a day. We will advise you when you ask us to make a payment if the organisation you are sending the payment to is a member of the Faster Payments Service and whether this service is available.

If we cannot make the payment using the Faster Payments Service you can contact us on 0345 721 3141 from 7am to 11pm or call into your local branch to ask if there is any other method available to make the payment. For more information about the time it takes to make a payment please see the Bank of Scotland Bank Account Conditions. Any payment you make to another Bank of Scotland account will get there the same day the money leaves your account.

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Standing orders and future dated paymentsWe make payments from your account shortly after midnight at the start of the due date. If your payment date falls on a non-working day, then we will try to collect your payment the next working day.

If you don’t have enough funds in your account at this point to make a payment, we will try to make a payment again after 2.30pm the same day. This gives you the chance to put extra funds into your account so that we can make the payment. The money needs to be available to use straight away, so you could transfer money from another personal account you have with us via Internet, Mobile or Telephone Banking or pay in cash over the counter in branch.

If you do not have enough funds at the beginning of a day to make a payment:

A You have until 2.30pm to pay money into your account to make the payment that day

A If a payment takes you into an arranged overdraft, you have until the end of the day to pay money into your account to avoid daily arranged overdraft interest.

If there is still not enough money in your account or available arranged overdraft, we will make a final try on the next working day.

How do I cancel a cheque?If you need to cancel a cheque you’ve written from being paid, please come into your nearest branch or call us on 0345 721 3141 from 7am to 11pm to tell us.

How do I send money outside the UK or in a foreign currency?

We offer a wide range of services that allow you to send money outside the UK or in a foreign currency quickly, securely and easily. You’ll need to give us accurate information about the person you are sending money to.

It is recommended that you provide the following:

A Their full name and address.

A Their Business Identifier Code (BIC)/SWIFT code or national bank code.

A Their bank account number or International Bank Account Number (IBAN).

A Their bank’s full address.

BIC and IBAN are similar to a bank account number and sort code in the UK and are mandatory for payments to the EU, EEA and a number of other countries in Europe and globally. When sending money outside the UK or in a foreign currency please check with the person receiving the money if an IBAN and/or BIC is a mandatory requirement for payments to be processed.

There are charges to use these services, if you’d like more information about these services and how long these payments take, contact Telephone Banking on 0345 721 3141, 8am to 10pm Monday to Friday, and 8am to 4pm on a Saturday. You can also visit any Bank of Scotland branch or go online.

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Important information

Cashpoint® and Save the Change® are registered trademarks and are used under licence by Bank of Scotland plc. The Post Office® and Post Office logo are registered trademarks of the Post Office Ltd.

UCAS does not endorse promotional material from any organisation.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ.

Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk

Eligible deposits with us are protected by the Financial Services Compensation Scheme. We are covered by the Financial Ombudsman Service.

This information is correct as of April 2020 and is relevant to Bank of Scotland plc products and services only.

Our promise

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 8668 or 0131 278 3729. (Textphone 0800 389 1286 or 0131 278 3690, if you have a hearing impairment). For more information visit bankofscotland.co.uk/contactus/complain

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If you’d like this in another format such as large print, Braille or audio CD please contact us.

If you have a hearing or speech impairment you can contact us using the Relay UK Service (available 24 hours a day, 7 days a week) or via Textphone on 0345 600 9644 (lines are open 9am to 5.30pm, 7 days a week). If you’re Deaf and a BSL user, you can use the SignVideo service available at bankofscotland.co.uk/accessibility/signvideo

Calls may be monitored or recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

1/4520355-7 (04/20)

Get in touch ì bankofscotland.co.uk/

bankaccounts/compare-current-accounts/student-account

Ā 0345 721 3141, from 7am to 11pm

G Visit your local branch