STS-FRM-003, rev. 1, 12/7/07 April 2015 1

Department of Street Services

Management Review

April - 2015

April 2015 2

Purpose Statement

To review our Quality Management System (QMS), Environmental Management System (EMS), and

Occupational Health & Safety Management System (OHSAS) to ensure suitability, adequacy, and

effectiveness. In doing so, we are able to determine opportunities for improvement and performance,

while assessing the need for changes to the QMS, EMS and OHSAS systems.

April 2015 3

Executive Summary ISO-9001 QMS

5 Action Items open since the last Management Review

ISO-14001 EMS 3 Action Items open since the last

Management Review 1 Action Items closed since the last

Management Review

BS-18001 OHSAS 3 Action Items open since the last

Management Review

Service Maintenance Areas Exceeded the monthly goal set for meeting the

SLA Exceeded the monthly goals set for internal

inspections

Business Administration Exceeded the monthly goal set for processing

vendor payments within 16 days

Street Repair Division Asphalt and Concrete are below the monthly

goals set for meeting the SLA Slightly behind the monthly goal set for

performing STS Work Planned Projects Asphalt and Concrete exceeded the monthly

goals set for internal inspections

Fleet Acquisition & Replacement Fleet Acquisition exceeded the monthly goals

set for the monthly PM

Transportation Division Exceeded the monthly goals set for meeting

the SLA Exceeded the monthly goals set for internal

inspections

April 2015 4

Action Items

Please refer to the Action Item List

STS-FRM-003, rev. 1, 12/7/07April 2015 5

Environmental Spills

April 2015 6

Objective: Decrease the number of reportable petroleum-based spills over 1 gallon.

April FY 14/15

STS-FRM-003, rev. 1, 12/7/07April 2015 7

Safety Compliance

April 2015 8

Objective: Reduce the number of collisions within the department by 10%

Number of non-preventable and preventable collisions

April 2015 9

Preventable and non-preventable collisions

Street Services April 2015 Issued Ytd.

District / Divisions Preventable Non-preventable Preventable Non-preventable

SMA 1 0 0 0 1

SMA 2 0 1 0 2

SMA 3 0 0 1 2

SMA 4 0 0 0 0

Nights 0 0 0 2

SRD 0 2 3 9

CFI 0 0 0 0

TRN 1 0 1 3

         

         

Department Totals 1 3 5 19

STS-FRM-003, rev. 1, 12/7/07April 2015 10

Service Maintenance Areas

April 2015 11

Objective: Respond to service requests in accordance with the SLA.

FY 14-15 Percentage of Closed SRs Meeting the SLA - Goal 99%

97%

98%

99%

100%

Monthly % 100% 100% 99.9% 100% 99% 100.0% 99.9%

Goal 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99%

YTD Avg 100% 100% 99.9% 100% 99% 100.0% 99.9%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

* YTD APR-2015- Number of SR closed (1855) & Number of SR closed on time (1849)

SMA Monthly %

SMA – 1 100%

SMA – 2 100%

SMA – 3 100%

SMA – 4 99.9%

April 2015 12

Objective: Respond to 3-1-1 service requests in accordance with the SLA.

FY 14-15 Percentage of Closed SRs Meeting the SLA - Goal 99% (SMA-1)

94%

96%

98%

100%

Monthly % 100% 100% 100% 100% 100% 100% 100%

Goal 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99%

YTD Avg 100% 100% 100% 100% 100% 100% 100%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

504 / 504 236/236263 / 263

365/364334/331 656/656 602/602

April 2015 13

Objective: Respond to 3-1-1 service requests in accordance with the SLA.

FY 14-15 Percentage of Closed SRs Meeting the SLA - Goal 99% (SMA-2)

94%

96%

98%

100%

Monthly % 100% 100% 100% 100% 100% 100% 100%

Goal 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99%

YTD Avg 100% 100% 100% 100% 100% 100% 100%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

522 / 522 277 / 277 280 / 280 363/363 437/436 866/866 630/630

April 2015 14

Objective: Respond to 3-1-1 service requests in accordance with the SLA.

FY 14-15 Percentage of Closed SRs Meeting the SLA - Goal 99% (SMA-3)

94%

96%

98%

100%

Monthly % 100% 100% 100% 99% 100% 99.9% 99.5%

Goal 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99%

YTD Avg 100% 100% 100% 99% 100% 99.9% 99.5%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

612 / 612374 / 374

405 / 405

623/618

661/6591203/1202

812/808

April 2015 15

Objective: Respond to 3-1-1 service requests in accordance with the SLA.

FY 14-15 Percentage of Closed SRs Meeting the SLA - Goal 99% (SMA-4)

94%

96%

98%

100%

Monthly % 100% 100% 99.7% 100% 100% 100% 100%

Goal 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99%

YTD Avg 100% 100% 99.9% 100% 100% 100% 100%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

691/ 691 357/ 357287/ 288

504/504 668/6671019/1019 894/894

April 2015 16

Objective: Achieve a 97% Safety pass rate for SMA inspections.

FY 14-15 Inspection Pass Rate

85%

90%

95%

100%

Monthly % 100% 100% 100% 100.0% 100.0% 100% 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD % 100% 100% 100% 100.0% 100.0% 99.6% 100.0%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

129/129 212/212 98/98 86/86 293/293160/160 253/254

April 2015 17

Objective: Achieve a 97% Environmental pass rate for SMA inspections.

FY 14-15 Inspection Pass Rate

85%

90%

95%

100%

Monthly % 100% 100% 100% 100.0% 100.0% 100% 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD % 100% 100% 100% 100.0% 100.0% 100.0% 100.0%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

129 / 129 212 / 212 98 / 98 86/86 254/254 160/160 293/293

April 2015 18

Objective: Achieve a 97% Quality pass rate for SMA inspections.

FY 14-15 Monthly SMA Inspection Pass Rate (all SMA's)

80%

85%

90%

95%

100%

Monthly % 96.9% 98.1% 99.0% 100.0% 93.8% 100.0% 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD Avg 96.9% 97.7% 97.9% 100.0% 93.8% 100.0% 100.0%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

125/ 129208/ 212

97/ 9886/86 254/254

150/160

293/293

April 2015 19

Objective: Track the number of inlets cleaned.

0

250

500

750

1,000

1,250

1,500

Cleaned 1,028 782 872 587 411 446 581

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

746.50 cy

*Cubic yards of debris removed

609 cy

716 cy

587cy

411cy

446.33cy

581cy

STS-FRM-003, rev. 1, 12/7/07April 2015 20

Business Administration

April 2015 21

Objective: Process 85% of payments for goods and services within 16 days.

70%

75%

80%

85%

90%

95%

100%

Monthly % 99.3% 98.8% 98.2% 98.8% 98.9% 99.0% 98.8%

Goal 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%

YTD Average 99.3% 99.0% 98.8% 98.8% 98.9% 99.0% 98.8%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

406/409 401/406 390/397 264/261 414/411 391/388 519/507

STS-FRM-003, rev. 1, 12/7/07April 2015 22

Vendor Performance

April 2015 23

Objective: Ensure key vendors perform according to specifications.Vendor Type Customer

ServiceDelivery Quality Envir. Perf. Comments

Apac Asphalt No comments

Hertz Equipment Rental

No comments

TXI Asphalt Base

No comments

Southern Star Concrete Delivery

No comments

NPL Concrete Street Repair

No comments

Kirby Smith Equipment Rental

No comments

Holcim Bulk Cement Del.

No comments

G & K Uniform Rental

No comments

Flagship Sweeping X

Sweeper needs to sweep against the curb line.

Striping Technology Pavement Markings

No comments

Good Earth R-O-W Mowing

No comments

April 2015 24

Objective: Ensure key vendors perform according to specifications.Vendor Type Customer

ServiceDelivery Quality Envir. Perf. Comments

Custom Concrete Concrete Delivery

No comments

Heart Land Emulsion No comments

Northwest Propane Propane No comments

.

STS-FRM-003, rev. 1, 12/7/07April 2015 25

Street Repair Division

April 2015 26

Objective: Perform service requests for major asphalt street repairs in accordance with the SLA.

FY 14-15 Percentage of Closed SRs meeting SLA - Goal 92%

0%

20%

40%

60%

80%

100%

Monthly % 68.7% 92% 63.0% 29% 51.0% 53.0% 87%

Goal 92% 92% 92% 92% 92% 92% 92% 92% 92% 92% 92% 92%

YTD Avg. 68.7% 91.7% 63.0% 29.0% 51.0% 53.0% 87.0%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

46 / 67

12 / 12

7/11

10/34

28/54 17/32

47/54

Asphalt activity declined from Nov 14 – Jan 15 due to extreme cold temps, weather, precipitation and a record winter with regards to ice and snow falls. 90 to 45 day deadline reduction also took crews away from our planned work to get the MCC work completed.

From Feb through April, 15, the upward trend indicates our goal should be resumed weather permitting. Although not shown in this slide at this time, we do not expect this upward trend to continue in May. Regretfully in May 2015 a record for having had the wettest May ever was set. Inevitably, asphalt cannot be applied. Throughout June, however, our crews resumed work aggressively to make up for lost time, and expect to resume the upward trend.

April 2015 27

Objective: Perform service requests for major concrete street repairs in accordance with the SLA.

FY 14-15 Percentage of Closed SRs meeting SLA - Goal 92%

20%

40%

60%

80%

100%

Monthly % 80.5% 80.0% 80.0% 70.0% 76.0% 72% 75%

Goal 92% 92% 92% 92% 92% 92% 92% 92% 92% 92% 92% 92%

YTD Avg. 80.5% 80.0% 80.0% 70.0% 76.0% 76.0% 76.3%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

62/77 46/60 40/50 44/62 38/50 38/53 59/79

FY 13-14 showed 387 SRs from Oct – Apr and our 92% goal was exceeded as 94.32%. Comparably, FY 14–15, from Oct 14 – April 15 SRs have reached 431, or 44 projects more. This increase coupled with the record inclement weather patterns experienced, thus far, have caused this decline in completion of SRs and not meeting our 92% goal. 90 to 45 day deadline reduction also took crews away from our planned work to get the MCC work completed. As dryer/better weather has not set in, in June, crews will resume normal workloads and begin to trend upwardly to reach our goal. The restoration of a 90-day completion timeframe for MCCs will also help us get back to goal.

April 2015 28

Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals.

0

10

20

30

40

50

60

70

80

90

100

110

120

130

140

150

160

170

180

190

200

210

220

YTD Goal YTD Actual

YTD Goal 14 26 36 47 57 77 100 125 149 170 193 217

YTD Actual 5 11 18 26 33 43 62

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

Program Goals

Rehabilitation - 30

Restoration – 12

Partial Reconstruction - 115

Full Depth Asphalt– 60

Increased SR workload, record inclement hot/cold weather impacted our in house planned work as noted in prior slides. Better weather will allow us to get caught up by year’s end and reach our total Lane Mile goal.

April 2015 29

Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals.

Program status - 77%

Refer to slide 28’s comments

Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals.

April 2015 30Program status – 72%

04/2015 31

Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals.

Program status -58%

April 2015 32

Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals.

Program status - 60%

April 2015 33

Objective: Achieve a 97% Safety pass rate for SRD Asphalt inspections.

FY 14-15 Inspection Pass Rate

85%

90%

95%

100%

Monthly % 98.5% 99.0% 97.1% 95.5% 96% 98.5% 100.0%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD % 99.1% 98.7% 98.3% 95.5% 95.6% 98.5% 100.0%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

195/198 101/102

99/102

130/132158/160

131/132 253/253

April 2015 34

Objective: Achieve a 97% Safety pass rate for SRD Concrete inspections.

FY 14-15 Inspection Pass Rate

85%

90%

95%

100%

Monthly % 99.4% 100% 99.4% 99.5% 100.0% 100.0% 100.0%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD % 99.3% 99.6% 99.5% 99.5% 100.0% 100.0% 100.0%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

153/154 115/115

160/161187/187 128/128

149/149198/198

April 2015 35

Objective: Achieve a 97% Environmental pass rate for SRD Asphalt inspections.

FY 14-15 Inspection Pass Rate

85%

90%

95%

100%

Monthly % 100% 100% 100% 100.0% 100.0% 100% 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD % 100% 100% 100% 100.0% 100.0% 100.0% 100.0%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

198 / 198 102/102

102 / 102132/132

160/160132/132

253/253

April 2015 36

Objective: Achieve a 97% Environmental pass rate for SRD Concrete inspections.

FY 14-15 Inspection Pass Rate

85%

90%

95%

100%

Monthly % 100% 100% 100% 100% 100% 100% 100.0%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD % 100% 100% 100% 100% 100% 100% 100.0%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

154 / 154 115 / 115161 / 161

187/187128/128

149/149198/198

April 2015 37

Objective: Achieve a 97% Quality pass rate for SRD Asphalt inspections.

FY 14-15 Monthly Inspection Pass Rate

80%

85%

90%

95%

100%

Monthly % 99.0% 99.0% 99.0% 95.5% 95.6% 98.5% 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD Avg 99.0% 99.0% 99.0% 95.5% 95.6% 98.5% 99.6%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

196/198 101/102

101/102

126/132 155/160

131/132252/253

April 2015 38

Objective: Achieve a 97% Quality pass rate for SRD Concrete inspections.

FY 14-15 Monthly Inspection Pass Rate

80%

85%

90%

95%

100%

Monthly % 100% 100% 99.4% 100% 99.2% 100.0 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD Avg 100% 100% 99.8% 99.5% 99.2% 100.0 99.5%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

154/154 115/115

160/161 186/187127/128 149/149 197/198

April 2015 39

Objective: Track the amount of construction materials recycled from major street construction repairs.

0

2,000

4,000

6,000

8,000

FY 14-15 SRD Street Construction Material Spoils

(cubic yards)

Asphalt 1,164 4,180 2,785 3,956 3,312 3,079 2,358

Concrete 2,978 1,907 2,326 2,032 2,203 2,136 3,195

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

STS-FRM-003, rev. 1, 12/7/07April 2015 40

Fleet Acquisition & Replacement

April 2015 41

Objective: Ensure 95% of Fleet PM’s are turned-in on time.

FY 14-15 M-5 Report (Ytd.)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

PM's 54% 82% 96% 96% 100% 100% 100%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

April 2015 42

Objective: Ensure 95% of Fleet PM’s are turned-in on-time (April 2015).

PM'S TURNED IN ON TIME

Division PM'S DueTurned -in on time/ (M-5) Late

Adjusted late/ #Comments % of Fleet turned in on time

Admin 0 0 0 N/A 0%

SMA -1 4 0 4 0/4 100%

SMA -2 4 3 1 0/1 100%

SMA -3 4 3 1 0/1 100%

SMA -4 7 3 4 0/4 100%

EMS 2 0 2 0/2 100%

QAI 3 2 1 0/1 100%

Nights 4 4 0 0/0 100%

SRD-A 15 8 7 0/7 100%

SRD-C 10 4 6 0/6 100%

TRN 5 3 2 0/2 100%

TxDOT 0 0 0 N/A 100%

Total 59 29 28 0/28 100%

STS-FRM-003, rev. 1, 12/7/07April 2015 43

Transportation

April 2015 44

Objective: Respond to Signal Maintenance Operations /Emergency Calls in accordance with the SLA.

FY 14-15 Percentage of Closed SRs meeting SLA

80%

85%

90%

95%

100%

Monthly % 97.8% 99.0% 98.1% 100% 100% 100% 100%

Goal 95% 95% 95% 95% 95% 95% 95% 95% 95% 95% 95% 95%

YTD 97.8% 98.4% 98.3% 99% 99% 99% 99%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

469 / 491

132 / 133124 / 129

137/137 145/146 123/123 157/157

April 2015 45

Objective: Respond to Traffic Sign Maintenance - Emergency Calls in accordance with the SLA.

FY 14-15 Percentage of Closed SRs meeting SLA

80%

85%

90%

95%

100%

Monthly % 100% 99.0% 98.6% 100.0 100.0 100% 100%

Goal 95% 95% 95% 95% 95% 95% 95% 95% 95% 95% 95% 95%

YTD 100% 99.5% 99.2% 99.4% 99.5% 99.6% 99.6%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

205/205 113/114 141/143

137/137126/126

150/150184/185

April 2015 46

Objective: Respond to Engineering Request / Emergency Response in accordance with the SLA.

FY 14-15 Percentage of Engineering Request Completed within the SLA

70%

80%

90%

100%

Monthly % 98.4% 94.6% 98.2% 100% 93.6% 100.0 97.4%

Goal 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90%

YTD 98.4% 96.5% 97.1% 97.8% 97.0% 97.5% 97.5%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

443/450

258 / 273

319 / 325 358/362

126/126

445/445

445/457

April 2015 47

Objective: Perform Signal Construction Traffic Hardware Repair / Emergency Response in accordance with the SLA.

FY 14-15 Percentage of Closed SR's meeting the SLA

60%

80%

100%

Monthly % 100% 100% 100% 100% 100% 100% 100%

Goal 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99%

YTD 100% 100% 100% 100% 100% 100% 100%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

44 / 44 26 / 26 34 / 34 26/26 24/24 29/29 29/29

April 2015 48

• Objective: Perform Lane Line Striping in accordance with program goals.

Long line striping is below target due to weather delays – we will still

meet goal by September.

0

125

250

375

500

Goal YTD

Goal 15 45 75 105 135 165 215 265 315 365 419 419

YTD 33 52.4 60.5 60.5 72.8 72.8 118.6

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

Fy 14-15 Total Lane Lines Striped Goal = 419 linear miles

April 2015 49

Objective: Perform Crosswalk Striping in accordance with program goals.

0

100

200

300

400

500

600

700

Goal YTD

Goal 20 50 80 120 150 180 210 240 270 320 370 370

YTD 65 138 178 201 269 283 334

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

Fy 14-15 Crosswalk Striping Goal = 370 Crosswalks

April 2015 50

Objective: Achieve a 97% Safety pass rate for TRN inspections.

FY 14-15 Inspection Pass Rate

85%

90%

95%

100%

Monthly % 100% 100% 100% 100% 100% 100% 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD % 100% 100% 100% 100% 100% 100% 100%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

197/197 122/122 255/255

234/234139/139

240/240181/181

April 2015 51

Objective: Achieve a 97% Environmental pass rate for TRN inspections.

FY 14-15 Inspection Pass Rate

85%

90%

95%

100%

Monthly % 100% 100% 100% 100% 100% 100% 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD % 100% 100% 100% 100% 100% 100% 100%

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

197/197 122/122 255/255234/234

139/139240/240 181/181

April 2015 52

Objective: Achieve a 97% Quality pass rate for TRN inspections.

FY 14-15 Monthly Inspection Pass Rate

80%

85%

90%

95%

100%

Monthly % 100% 100% 99.6% 100% 100% 100.0 100%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

YTD Avg 100% 100% 99.8% 100.0 100.0 100.0 100.0

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

197/197 122/122 254/254 234/234 139/139 240/240 181/181

STS-FRM-003, rev. 1, 12/7/07April 2015 53

Customer Feedback

March 2015 54

Crew & Quality Complaints/Compliments27 Crew Complaints & Compliments

8 were referred to other departments 16 Handled Internally

Crew Complaints SRD-C (SR# 15-00167022) SRD-A (SR# 15-00155235) SRD-C (SR# 15-00161617) SRD-A (SR# 15-00161942) SRD-A (SR# 15-001149958) SRD-C (SR# 15-00118833) SMA-1 (SR# 15-00106447) SMA-3 (SR# 15-00146910) SMA-3 (SR# 15-00148691) SMA-3 (SR# 15-00149248) SMA-3 (SR# 15-00145855) SMA-4 (SR# 15-00169127) SMA-4 (SR# 15-00158960)

55

Crew & Quality Complaints/Compliments (continued)

Crew Complaints

CFI ( INSPECTION) ( SR# 15-00159002) TRN( CONTRACTOR) ( SR# 15-00117346) TRN ( SR# 15-00152161)

3 Compliments

SMA-3 ( SR# 15-00145939) SMA-4 ( SR# 15-00147299)SMA-4 ( SR# 15-00129896)

0 Quality Complaints

0 Accidents

April 2015

April 2015 56

Employee RecognitionStreet Services April 2015 Issued Ytd.

District / Divisions W.O.W. CardEmployee Recognition W.O.W. Card

Employee Recognition

SMA 1 0 1 1 2

SMA 2 0 0 0 2

SMA 3 0 0 1 0

SMA 4 0 1 0 6

Nights 0 0 0 0

SRD 0 0 0 1

TRN - Operations 0 1 0 5

TRN - Shop 0 0 1 0

Admin 0 0 23 0

         

         

Department Totals 0 3 26 16

STS-FRM-003, rev. 1, 12/7/07April 2015 57

Audits Findings and Recommendations

April 2015 58

Audit Findings, and Recommendations (cont.)  EMS / QMS / OHSAS External Audits

March 16 – 19, 2015