structural pest management conference ontario

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2015 SPMAO Annual Conference January 21 - 22, 2015

Hilton Garden Inn Toronto, Vaughan

The Structural Pest Management Association of Ontario (SPMAO) is proud to present the 2015 SPMAO Annual Conference. Two days of networking, education, exhibits, and your opportunity to meet with fellow pest management professionals from across the region.

Hilton Garden innLocated in the heart of Vaughan, Ontario (3201 Highway 7, Vaughan, Ontario L4K 5Z7), the Hilton Garden Inn Toronto/Vaughan hotel puts you at the center of the action. The hotel is located only 30 minutes from downtown Toronto, at the intersection of Highway 400 and Highway 407, and 20 minutes from the Toronto Pearson International Airport.

• Room rates start at $137

• To reserve your room, call +1-905-660-4700 or book online at www.spmao.ca.

tHe exHibit HallThe exhibit hall is a one-stop-shop for all of your business needs. Shop for new products, network with vendors and discover the latest technology in the pest management industry.

Who will exhibit at the 2015 Annual SPMAO Conference?

• Manufacturers and distributors of products and equipment for pest and wildlife control

• General services and products for small businesses

For more information on exhibiting, please contact Megan Moloney at [email protected].



Wednesday, January 217:00 a.m. – 5:30 p.m. RegistRation

7:30 a.m. – 8:30 a.m. Continental BReakfast & exhiBits

8:30 a.m. – 10:00 a.m. opening geneRal session: the exCellenCe Within Martin Latulippe

Martin Latulippe, CSP, is more than just a professional keynote speaker.

In a world where customers have so many options, customer experience has become the key differentiator. In this highly entertaining and motivating session, discover the strategies to have a ZEROLIMIT ATTITUDE to really have a profound impact in your personal life as well as in your business.

10:00 a.m. – 10:30 a.m. RefReshment BReak

10:30 a.m. – 11:30 a.m. adding nuisanCe Wildlife seRviCes to YouR seRviCe pRogRam: What pmps need to knoW to suCCeed

Randy Hobbs – Rentokil (Moncton, NB) Nuisance wildlife management are rapidly

becoming expected as part of a pest management firm’s service offerings. In this turnkey session, find out everything that is needed to get started in nuisance wildlife control including implementing training programs, developing service protocols and deciphering licensing requirements.

11:30 a.m. – 1:00 p.m. lunCh in exhiBit hall

1:00 p.m. – 2:00 p.m. hoW to implement an ipm pRogRam in a food pRoCessing faCilitY

Al St. Cyr – Clark Pest (Lodi, CA)This session will address the

expectations every food plant IPM program should meet and how to achieve this goal. Beginning with the needs assessment, establishing proper communications, and understanding food plant prerequisite programs through proper documentation required by third party audit organizations.

2:00 p.m. – 3:00 p.m. pest vulneRaBilitY – What is ReallY in a teCh’s mind as theY appRoaCh an aCCount?

Stephen Kells, Ph.D. – University of Minnesota (St. Paul, MN)

Different technicians approach accounts in different ways and often it is about the service ticket instructions, or lack thereof, that determines how an account is serviced. Depending on the technician, this mentality leads to either too much time in the account or not enough time spent in solving foreseeable problems. Either way, these approaches may lead to increased costs. Training technicians to approach an account as a habitat and being able to identify pest vulnerability points is a good way to prevent these unnecessary costs. But first you must determine how the Tech approaches accounts to ensure that your training is effective.

3:00 p.m. – 3:30 p.m. RefReshment BReak

3:30 p.m. – 4:30 p.m. food pRoCessing – What You need to knoW BefoRe going afteR an aCCount

Al St. Cyr – Clark Pest (Lodi,CA)If you are looking at developing

business in the food industry, what are the key things you need to know and understand? Are there differences in types of food plants and products you need to know about? What are food companies looking for in an IPM provider and do you have what it takes?

sChedule of eventssession keY

Management Technical

4:30 p.m. – 5:30 p.m. putting gReen to WoRk foR You: developing a gReen seRviCe that WoRks!

Allie Taisey – NPMA/Quality Pro (Fairfax, VA)Green, sustainable, environmentally-friendly – Many pest

management firms switched to a green approach before it was in fashion. Others may be looking at their company and services for ways to adjust. Regardless of where you are on the green spectrum, there are customers looking, trying to assess their service options in terms of environmental impact.

From fleet management to service protocols, this presentation will help you understand the aspects of your company that show your true colors. We will discuss potential benefits to revenue and the environment and go over certification options available to you and your clients.

7:00 p.m. – 9:00 p.m. ReCeption & Banquet

thursday, January 22Technicians’ Day

7:30 a.m. – 3:00 p.m. RegistRation

8:00 a.m. - 8:30 a.m. Continental BReakfast & exhiBit hall

8:30 a.m. – 9:45 a.m. pest exClusionStephen Kells, Ph.D. – University of Minnesota (St. Paul, MN) Scientists have always applied scientific techniques to urban integrated pest management (IPM) in an effort to reduce chronic infestations in accounts, and help improve environmental quality in buildings and safe-guard food safety programs. Recently, a team has initiated a new program called SCOPE (Scientific Coalition On Pest Exclusion).

Approaching exclusion practices scientifically enables a better understanding of how these practices can be effective, the economics of exclusion, and, more importantly, how practices may be better delivered by PMPs with more predictable results. This presentation will discuss current exclusion practices, and how these practices might potentially fit into a pest control business.

9:45 a.m. – 10:45 a.m. Rodents & inspeCtions

Jeff McGovern – The Resource Shop (Jacksonville, FL)

The rodent piece will start with the big picture. Site assessments and evaluations begin with Google Earth, from there a site visit starts with the exterior and verification of the offsite observations. Penetration points are identified along with the rodent pathways to the site and surrounding property. The client must be interviewed in a manner that forms a partnership, this will be explained since keeping the account depends on this skill. In this session we will cover interior investigations, record keeping, and a few treatment strategies that will lead to success.

10:45 a.m. – 11:15 a.m. RefReshment BReak

11:15 a.m. – 12:15 p.m.CoCkRoaCh management – the keYs to a pRaCtiCal ContRol pRogRam that WoRks!

Jeff McGovern - The Resource Shop (Jacksonville, FL)

German roaches are on the comeback. While we have concentrated on bed bugs, roaches are defying our best efforts causing lost business and dissatisfied clients. The skill of “Forced Monitoring” also known as “Special Analysis and Precision Targeting” will locate harborage zones and allow far more effective control. In this session we will cover tools and equipment to be successful, the importance of partnering with the client, and other keys to create a control program that works!

12:15 p.m. - 1:45 p.m. lunCh in the exhiBit hall

1:45 p.m. – 2:45 p.m. the aBCs of nuisanCe Wildlife ContRol

Randy Hobbs - Rentokil (Moncton, NB)The foundation of a successful nuisance

wildlife control program rests upon effectively trapping, removing and excluding the target pest. In this session, learn tips and tricks for the most efficacious methods to trap and remove the most common nuisance wildlife species. Additionally, you will learn how to keep yourself and your technicians safe while humanely managing wildlife pests.



2:45 p.m. – 3:00 p.m.RefReshment BReak

3:00 p.m. – 4:00 p.m.undeRstanding the hoW and WhY of pRopeR pestiCide use

Alice Sinia, Ph.D. - Orkin Canada (Mississauga, ON)

As Pest Management Professionals, we are custodians of public health and the environment, and care and balance should be our approach to pest management. Pesticides are tools that we use for that care and balance. Therefore, the goal of this presentation is to reinforce to Pest Management Professionals proper and effective use of pesticides in our industry. Proper use of pesticides minimizes the adverse effects and risks to the public, environment, and other non-target organisms including the applicator. In doing so, we not only reduce liabilities, and safe guard public health but also build public trust and confidence in our industry.

4:00 p.m. – 5:00 p.m.fleas & tiCks

Phil Kaufman, Ph.D. – University of Florida (Gainesville, FL)

Up-to-date information on the management of ticks and fleas of companion animals will include the consideration and selection of appropriate tools for pest management. In order to succeed in your management efforts, you need to understand the pest’s biology, behavior and ecology; therefore, we will explore these aspects so you can exploit the pest’s strengths and weaknesses. Additionally, after participating in the presentation, you will be better equipped to assist your clientele in reducing the damage caused by these pests by being able to explain the reasons behind these approaches thereby improving compliance in your pest management plan.



thank You sponsoRs

ReGiSTRATiON iNFORMATiON:Please print or type clearly. Please complete one form per person or register online at www.spmao.ca.

Your name: title:

Company name:

address: City: Province: Postal Code:

email: Phone: Fax:

ReGiSTeR THRee wAyS:Mail: SPMao, 13-3120 rutherford road, Suite #340, Vaughan, on l4K 0b2

Fax: 866-957-7378

online: www.spmao.ca



ReGiSTRATiON FeeS:Note: Registration fees are in CAD (HST included).

earlY bird (bY deC. 20) reGular (aFter deC. 20) totalMember registration $339.00 $395.50 $non-Member registration $565.00 $621.50 $Wednesday only (includes banquet ticket) $282.50 $310.75 $technician’s day (thursday, January 22) $129.95 $158.20 $banquet tickets (a la Carte) $73.45 $73.45 $total $

MeTHOD OF PAyMeNT: m our check (payable to SPMao) is enclosed. m Please charge our credit card: m Visa m MasterCard

name on Card: expiration date:

Card #: Security Code:

Cardholder Signature:

Questions? ContaCt us at 800-461-6722 or [email protected]

structural pest management conference ontario

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