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STROKE OF THE PEN Strategy BEHAVIOR CHANGE Strategy Capital Investment Expansion of staff Change in Policy or Programs Strategic Acquisition Improved Customer Experience Increased Engagement Higher Quality Services Faster Responsiveness Operational Consistency

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BEHAVIOR CHANGE Strategy. STROKE OF THE PEN Strategy. Improved Customer Experience Increased Engagement Higher Quality Services Faster Responsiveness Operational Consistency. Capital Investment Expansion of staff Change in Policy or Programs Strategic Acquisition. Results. - PowerPoint PPT Presentation

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Page 1: STROKE OF THE PEN Strategy

STROKE OF THE PEN Strategy

BEHAVIOR CHANGEStrategy

Capital Investment

Expansion of staff

Change in Policy or Programs

Strategic Acquisition

Improved Customer Experience

Increased Engagement

Higher Quality Services

Faster Responsiveness

Operational Consistency

Page 2: STROKE OF THE PEN Strategy

Habits/Culture

Individual Ownership

Team Accountability

Drive to Improve

Leadership Emphasis

Resu

lts

1

2

3

45

5 STAGES OF BEHAVIOR-BASED STRATEGIES

Page 3: STROKE OF THE PEN Strategy
Page 4: STROKE OF THE PEN Strategy

Discipline 1: Focus on the Wildly Important

2-3

2-3

4-10

1-2

11-20

0

(In addition to the Whirlwind)

Page 5: STROKE OF THE PEN Strategy

Wildly Important Goal

Incremental Transformational

Discipline 1: Focus on the Wildly Important

Page 6: STROKE OF THE PEN Strategy

Discipline 1: Focus on the Wildly Important

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

WIGs(Finish-lines)

LAGMeasure

LAGMeasure

LAGMeasure

Page 7: STROKE OF THE PEN Strategy

Discipline 2: Act on the Lead Measure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LeadMeasures

Team

Page 8: STROKE OF THE PEN Strategy

Discipline 2: Act On The Lead Measures

Weight (Pounds)Calories Taken-in (Diet)

Calories Burned (Exercise)

Measures the Goal - Measures something that leads to the goal

LAG MEASURE LEAD MEASURE

- Something we can influence

LOSE WEIGHT

Predictive

Influence-able

Page 9: STROKE OF THE PEN Strategy

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LeadMeasures

TeamLead Lead

Lag

Discipline 3: Keep a Compelling Scoreboard

Page 10: STROKE OF THE PEN Strategy

Page 34

Page 11: STROKE OF THE PEN Strategy

Sample Scoreboard—Education

Discipline 3: Keep a Compelling Scoreboard

Page 12: STROKE OF THE PEN Strategy

What are the 1 to 3 most important things I can do this week to impact the Lead Measure?

Key Question

Discipline 4: Create Cadence of Accountability

Page 13: STROKE OF THE PEN Strategy

Discipline 4: Create Cadence of Accountability

8:00

Monday Tuesday Wednesday Thursday Friday

10:00

9:00

2:00

11:00

3:00

1:00

4:00

5:00

Work Compass

Commitment 1

Commitment 2

Commitment 3

Commit 1

Commit 1

Commit 2

Commit 3

Page 14: STROKE OF THE PEN Strategy

Discipline 4: Create Cadence of Accountability

1. Report on Last Week’s Commitments

2. Review and Update Scoreboard

3. Make Commitments For Next week


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