stress and crisis management
TRANSCRIPT
Stress Management
What is Stress?
Stress is the feeling of being under too much mental or emotional pressure
Example of only mental stress?Example of only mental or emotional stress?
Both together make the condition worse when you feel unable to copeAddition of physical pressures make it worst which can lead to fatality.
What is Stress?
What is Stress?
People have different ways of reacting to stressA situation that feels stressful to one person may be motivating to someone elseMany of life’s demands can cause stress, particularly work, relationships and money problem.MMany of life’s demands can cause stress, particularly work, relation
About Stress..?
NEW MARKET SPACE
When you feel stressed, it can get in the way of how to meet the demands, or can even affect everything you do. Stress can affect how you feel, think, behave and how the body works(palpitation/numbness)Common signs of stress include sleeping problems, sweating, loss of appetite and difficulty concentratingYou may feel anxious, low in self esteem, and you may have racing thoughts, worry constantly or go over things in your head.
About Stress..?
You may notice that you lose your temper more easily, drink more or act unreasonably.You may also experience headaches, muscle tension or pain, or dizziness. Stress causes a surge of hormones in your body. Once the pressure or threat has passed, your stress hormone levels will usually return to normal.
About Stress..?
NEW MARKET SPACE
Stress is not an illness itself, but it can cause serious illness if it isn't addressed. It's important to recognise the symptoms of stress early Recognizing the signs and symptoms of stress will help you figure out ways of coping and save you from adopting unhealthy coping methods, such as drinking or smokingSpotting the early signs of stress will also help prevent it getting worse and potentially causing serious complications-like hyper tension
How to manage Stress?
There is little you can do to prevent stress, but there are many things you can do to manage stress more effectively, such as-
Learning how to relaxTaking regular exercise andAdopting good time-management techniques.
How to manage Stress..?
• If you've tried self-help techniques and they aren't working,
• You should go to see your GP. They may suggest other coping techniques for you to try or recommend some form of counselling or cognitive behavioural therapy (CBT).
When to see your GP about your stress levels
Cognitive Behavioural Therapy (CBT)
• CBT is a talking therapy that can help you manage your problems by changing the way you think and behave.
• CBT cannot remove your problems, but can help you manage them in a more positive way. It encourages you to examine how your actions can affect how you think and feel.
• Talking and changing your behaviour can change how you think (cognitive) and what you do (behaviour). This can make you feel better about life.
If your stress is causing serious health problems, such as high blood pressure, you may need to take medication or further testsMental health issues, including stress, anxiety and depression, are the reason for one-in-five visits to a GP.
How to manage Stress..?
There is little you can do to prevent stress, but there are many things you can do to manage stress more effectively, such as-
Learning how to relaxTaking regular exercise andAdopting good time-management techniques.
How to manage Stress..?
What is Stress?
If you're not sure what's causing your stress, keep a diary and make a note of stressful episodes for two-to-four weeksThen review it to spot the triggers
Things you might need to write down are: the date, time and place of a stressful episodewhat you were doing who you were withhow you felt emotionally what you were thinking what you started doing
Recognise your stress triggers
What is Stress? how you felt physically take a stress rating (0-10 where 10 is the most stressed you could ever feel)
You can use the diary to:work out what triggers your stress work out how you operate under pressure develop better coping mechanisms
Doctors sometimes recommend keeping a stress diary to help them diagnose stressPLEASE DO IT AND KEEP BETTER
Recognize your stress triggers
Crisis Management
What is Stress?
Any event that is expected to lead to an unstable and dangerous situation affecting individuals, groups, organizations,community Crises are deemed to be negative changes, security, economic, political, public health, or environmental affairs, especially when they occur abruptly, with little or no warning. More loosely, it is a term meaning 'a testing time' or an 'emergency event'.Examples:
What is a Crisis?
What is Stress?
Natural disasterWorkplace bombing Plant explosionsExecutives or key employees kidnappingTerrorist attack Hostile take overPersonnel assault Litigations/ arrests of key personnelSabotageEmployee unrest
Forms of Organizational Crisis?
What is Stress?
A crisis Management is systematic anticipation of and preparation for events that could damage any organization Reputation, profitability or survival Viewed negatively as “managerial fire fighting” waiting for things to go wrong, then scurrying to limit the damage.
How about Managing Crisis?
What is Stress?
Developing a crisis management program
Conducting a Crisis AuditFormulating Contingency PlansCreating a Crisis Management TeamPerfecting the program through Practice
How about Managing Crisis?
Key elements of Crisis Management Program
Crisis Management
ANTICIPATE(Disaster scenarios
by ‘what ifs’)
PLAN(Warning, actions, consq)
STAFF(Relevant specialists)
PERFECT(Simul,Drills,mock, Mgt support)
Conduct a crisis audit
Formulate contingency plans
Create a crisis management team
Perfect the program through practice
THANK YOU FOR BEING WITH ME
TESTING GROWTH POTENTIAL OF A PORTFOLIO OF BUSINESSES
Pioneers
Migrators
Settlers
Today Tomorrow
Settlers – Cash generatorslow growth trajectoryNeed to push for value innovationFallen into competitive benchmarking, imitation and intense price competition
Migrators –Reasonable growth expectedNot exploiting its potential growthRisks being marginalized by company that value-innovate
Pioneers – Maximum growth potentialConsume cash at the outset
Need to balance between profitable growth and cash flow at a given point in time
Need Balance
PART ONE: BLUE OCEAN STRATEGY1. CREATING BLUE OCEANS
2. ANALYTICAL TOOLS AND FRAMEWORKS
PART TWO: FORMULATING BLUE OCEAN STRATEGY3. RECONSTRUCT MARKET BOUNDARIES
4. FOCUS ON THE BIG PICTURE, NOT THE NUMBERS
5. REACH BEYOND EXISTING DEMAND
6. GET THE STRATEGIC SEQUENCE RIGHT
PART THREE: EXECUTING BLUE OCEAN STRATEGY7. OVERCOME KEY ORGANIZATIONAL HURDLES
8. BUILD EXECUTION INTO STRATEGY
9. SUSTAINABILITY AND RENEWAL
CONTENTS
THE THREE TIERS OF NON-CUSTOMERS
Third Tier
Second Tier
First Tier
Your Market
First Tier of Non-customers:• Sit at the edge of market• Purchases minimally out of necessity but mentally non-customer
• If offered a leap in value – will stay and multiply frequency of purchases
Second Tier of Non-customers:• Refuse to use industry’s offerings – either do not use or cannot afford
Third Tier of Non-customers:• Who have never thought your market’s offerings as an option
• Not thought of as potential customers and assumed belong to other market
4th PRINCIPLE OF BLUE OCEAN STRATEGY – GET THE STRATEGIC SEQUENCE RIGHT
Buyer UtilityIs there exceptional buyer
utility in your business idea?
PriceIs your price easily accessible
to the mass of buyers?
CostCan you attain your cost target to profit at your strategic price?
AdoptionWhat are the adoption
hurdles in actualizing your business idea? Are you
addressing them upfront?
A Commercially Viable
Blue Ocean Idea
NO – Rethink
NO – Rethink
NO – Rethink
NO – Rethink
YES
YES
YES
YES
UNCOVERING THE BLOCKS TO BUYER UTILITY
Purchase Delivery Use Supple-ments
Mainte-nance Disposal
Customer Productivity – in which stage are the biggest blocks to customer productivity?
Simplicity – in which stage are the biggest blocks to simplicity?
Convenience – in which stage are the biggest blocks to convenience?
Risk – in which stage are the biggest blocks to reducing risks?
Fun and Image – in which stage are the biggest blocks to fun and image
Environmental cleanliness – in which stage are the biggest blocks to environmental friendliness?
TESTING FOR EXCEPTIONAL UTILITY
1. Purchase
2. Delivery
3. Use
4. Supplements
5. Maintenance
6. Disposal
The Six Stages of the Buyer Experience Cycle
Customer Productivity
Simplicity
Convenience
Risk
Fun and Image
Environmental friendliness
The
Six
Util
ity L
ever
s
THE BUYER UTILITY MAP
IDENTIFY MOST COMPELLING HOT SPOTS TO UNLOCK
EXCEPTIONAL UTILITY
LOCATE PROPOSE OFFERING ON BUYER UTILITY MAP
EVALUATE WHETHER NEW IDEA CREATES DIFFERENT
UTILITY FROM EXISTING OFFERINGS
ENSURE OFFERING DOES NOT FALL ON SAME SPACE(S)
AS THOSE OF OTHER PLAYERS
THE PRICE CORRIDOR OF THE MASSSTEP 1: Identify the price corridorof the mass
Three alternative product/service types:
Different formSame Different form, and functions,form same function same objectives
Size of circle is proportional to number of buyers that product/service attracts
STEP 2: Specify a price levelwithin the price corridor
High degree of legal and resource protectionDifficult to imitate
Some degree of legal and resource protection
Lower degree of legal and resource protection
Easy to imitate
Upper-level pricing
Mid-level pricing
Lower-level pricing
Price Corridorof the mass
THE FOUR ORGANIZATIONAL HURDLES TO STRATEGY EXECUTION
1. Cognitive HurdleAn organization wedded to the
status quo
2. Resource Hurdle
Limited resources
4. Political HurdleOpposition frompowerful vested
interests
3. Motivational Hurdle
Unmotivated staff
Tipping Point Leaders focus on points of disproportionate influence – to topple the four hurdles that limit the execution – fast and low cost
ORGANIZATIONAL HURDLES
CONVENTIONAL WISDOM versus TIPPING POINT LEADERSHIP
CompanyMass of Employees
Conventional Wisdom
Company
Extremes Extremes
Tipping Point Leadership
Theory of organization change rests on transforming the mass. So change efforts are focused on moving the mass, requiring steep resources and long time frames
To change the mass, focus on the extremes – people, acts, and activities that exercise a disproportionate influence on performance to achieve a strategic shift fast at a low cost
How Fair Process Affects People’s Attitudes and Behavior
THE POWER OF FAIR PROCESS
Fair ProcessEngagementExplanation
Expectation clarity
Trust and Commitment
“I feel my opinion counts”
VoluntaryCooperation“I’ll go beyond
the call of duty”
ExceedsExpectations
Self-initiated
Strategy Formulation Process
Attitudes
Behavior
Strategy Execution
Fair process builds execution into strategy by creating people’s buy-in upfrontWhen fair process is exer cised in strategy-making process, people trust that a level playing field existsThis inspires them to cooperate voluntarily in executing the resulting strategic decisionsVoluntarily cooperation involves going beyond the call of duty, exerting energy to the best of their abilities to execute resulting strategies
THE EXECUTION CONSEQUENCES OF FAIR PROCESS IN STRATEGY MAKING
Fair Process
Intellectual And Emotional
Recognition
Trust and Commitment
VoluntaryCooperation in
StrategyExecution
Violation ofFair Process
Intellectual And Emotional
Indignation
Distrust and Resentment
Refusal toExecuteStrategy
Presence of Fair Process
Absence of Fair Process