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TOPIC TIME FORUM LEAD

Mini Fair on Case for Change 15 mins Full Group Working Team

Why are we here?

• Recap on context

• Recap on case for change

15 mins Full Group Anita

An emerging shared vision

• Share methodology

• Share work in progress shared vision

15 mins Full GroupAngela / Fazlin

Break-out: What’s your perspective on the shared vision

• Individual reflection (What do you like / Don’t like / What is missing)

• Share reflections with the sub-group

• Distill into themes (dis)agreement

30 mins Sub-Group Facilitators

Coffee (& Mini Fair on case for change) 15 mins Full Group Working Team

Break-out: Imperatives to achieve the shared vision

• Each sub-group to cover one-two of six pillars of the vision

• Brainstorm for imperatives (building on 2016 Summit Output)

45 mins Sub-Group Facilitators

Gathering all thoughts

• Share key themes of (dis)agreement on shared vision

• Share summary of imperatives for shared vision pillars

30 mins Full GroupNCSS

Leaders

Closing

• What are the key next steps?15 mins Full Group

Chia Lin / Anita

Strategy Workshops: Agenda

1

2

6

8

7

3

4

5

© NCSS. All Rights Reserved

DEMAND

Demand increases as society continues to change at high pace…

Growing Population

Sin

gapore

Popula

tion

2000

4.0M

2015

5.5M

2030E

6.9M

Ageing Population

Senio

r S

upport

Ratio

(#R

esid

ents

20

-64 p

er

65+

)

2000

9 : 1

2015

5.7 : 1

2030E

2.1 : 1

More Diverse Population Mix

Singaporean & PRs Others

Sin

gapore

ans &

PR

s a

s

% o

f popula

tio

n

2000

81%2015

71%2030E

?%

Rising Unemployment

Unem

plo

ym

ent (%

)

Gin

i C

oeff

icie

nt

(befo

re t

ransfe

rs a

nd t

axes)

PoorRich

High & Rising

Inequality

2030E

?

2015

0.46

2000

0.44

In addition, needs are likely to become more complex difficult to address

Smaller Households

SG

avera

ge h

ousehold

siz

e, (#

of

people

)

2000

3.7

2030E

?

2015

3.4

2000

2.7%2015

1.9%

2030E

2.4%

Number of seniors with complex care needs set to rise

in Singapore: AIC

By Chan Luo Er, Channel NewsAsia | Posted 02 Jul 2016

Social needs will increase and become more complex, driven by socio-economic trends and increasing needs complexity

Physiological needs

Safety needs

Belongingness &

love needs

Esteem needs

Self-actualization

Self-

transcen

dencee.g. person in need& still want to give

e.g. ex-offender

e.g. has an absent parent, unwed mother

e.g. victim of violence

e.g. person withphysical disabilities

e.g. PWD seeking to realize life potentials

Sources: Department of Statistics Singapore; Euromonitor; Population White Paper 2013; Maslow, A.H. (1969),

“The farther reaches of human nature”, Journal of Transpersonal Psychology, 1(1), 1-9., NCSS QOL Study; Channel News Asia

Visible needs

Hidden needs

Waterline

ICEBERG OF NEEDS

© NCSS. All Rights Reserved

“Policies and services aimed at helping the poor should factor in

the weight that poverty has on a person’s cognitive function.”

Eldar Shafir, Professor of Psychology & Public Affairs,

Princeton University

27%39%

Organizations Working In Silos

High Concentration Of Resources

Dis

trib

utio

n o

f charitie

s a

nd

tota

l re

ceip

ts a

mount

(2014)

7% 87%

Receipts amount# of charities

$14.6B2,180 charities

Social Service Offices Help Clients

Navigate The Interface

Reduced Cognitive Bandwidth For

People With Needs

Avg Singaporean

IQ

Avg. Singaporean

in financial distress

103pt

13PTDECLINE

90pt

% respondents who believe that social service organizations

are successful or very successful (N=356)

Referring clients to other

VWOs or community agencies

to meet their other needs

Collaborating with

external partners to

make projects happen

Limited Visibility On Service Delivery

From Client Perspective

Many Programs & Organizations Make

Interface Complex For Clients

How can we increase transparency?

Source: Statistics Singapore

Singapore Social Service Landscape (#) = Number of programs

“There is a need for VWOs to offer a fuller range of services

to their clients.”

NCSS Sectoral Consultation Study 2016

Focus Group Discussion

Sources: Commissioner of Charities Annual Reports; Scarcity: Why Having Too Little Means So Much (2013); NCSS Sector

Consultation Study 2016

Disability

Services

(88)

CHAS

Clinics

(585)

Eldercare

Services

(121) Family Services

(47)

Childcare and

Student Care

Services

(1,654)

Social Service

Programmes

(829)

?

EXAMPLE

SERVICE INTERFACE

Service development & delivery do not take a holistic view of client needs. Interface between clients & services can be improved

Social Service Offices (Total 24)

© NCSS. All Rights Reserved

#7

Worl

d H

app

iness

Re

po

rt 2

01

6

Ra

nkin

gs, N

=1

57

Community resources seem to be under-

mobilized

GDP/ Capita

WHI:

Generosity

SPI:

Community

Safety Net

WGI:

Volunteered

Time

WGI:

Donate $

WHI: Social

Support

WGI: Helped

a Stranger

Australia

Volunteer rates below international benchmarks

Vo

lun

tee

rism

Ra

te (

%)

Volunteerism Rates*

Generosity Score

Donated Money

#1: Myanmar#2: Thailand#3: Indonesia…

#13: Australia#18: Malaysia#22: Hong Kong

#33: Singapore

#1: Myanmar#2: Thailand#3: Malta…

#7: Australia#11: Hong Kong#17: Malaysia

#18: Singapore

#1: Myanmar#2: Sri Lanka#3: Liberia…

#12: Australia#17: Malaysia

#42: Singapore#90: Hong Kong

25%

44%42%37%

31%

18%

Re

lative

pe

rfo

rma

nce

CA

F W

orld

Giv

ing

Ind

ex 2

01

5

Ra

nkin

gs, N

=1

45

CA

F W

orld

Giv

ing

Ind

ex 2

01

5

Ra

nkin

gs, N

=1

45

Note: Each bar on the scale represents 20% of

countries on the index; the bigger the area, the

better performing the country is

17%

Markets with similar wealth

score better on social metrics

Malaysia

Hong Kong

Singapore

Re

lative

pe

rfo

rma

nce

Re

lative

pe

rfo

rma

nce

Re

lative

pe

rfo

rma

nce

Indicates headroom for improvement

GDP/ Capita

WHI:

Generosity

SPI:

Community

Safety Net

WGI:

Volunteered

Time

WGI:

Donate $

WHI: Social

Support

WGI: Helped

a Stranger

GDP/ Capita

WHI:

Generosity

SPI:

Community

Safety Net

WGI:

Volunteered

Time

WGI:

Donate $

WHI: Social

Support

WGI: Helped

a Stranger

GDP/ Capita

WHI:

Generosity

SPI:

Community

Safety Net

WGI:

Volunteered

Time

WGI:

Donate $

WHI: Social

Support

WGI: Helped

a Stranger

*2014 data for all countries except Hong Kong and Canada, which are 2013 data

Sources: Department of Statistics Singapore; NVPC survey; MCYS; Australia Bureau of Statistics; US Bureau of Labor Statistics;

UK Institute for Volunteering Research; Statistics Canada; Giving in the Netherlands Report

% of population who had performed

volunteer work for an organization

(formal volunteering) at least once in

the previous 12 months

COMMUNITY

Community and Clients can be more actively engaged and empowered to help identify and solve social needs

#1#2

#3#13

#18 #33

#22#76

#1#2

#17#18

#11#3#12

#1

#2

#12

#17#42#90#3

#6

Volunteered Time

© NCSS. All Rights Reserved

18%15%

20052014

23%2010

Supply of resources might be more stretched going forward

Annualiz

ed r

eal

GD

P g

row

th (

%)

More Charities Competing For

Share Of Resources

# o

f S

ingapore

regis

tere

d c

haritie

s

7.6%

1985-2000 2000-2015

5.2%

2015-2030E

2.7%

Volu

nte

erism

rate

in S

G (

%)

Slowing GDP Growth

Stagnant Rates Of Volunteerism

Significantly more resources were made available over the last decade

2,2151,807

Government Public

Singapore Charities Australia & UK Charities

Government reliance can raise concerns over affordability

HEALTHCARE COMMUNITY DEV’T*EDUCATION

2005 2015 2005 2015 2005 2015

4X1.5X $9.2B

$2.3B

$7.9B

$12.1B$4.8B

$1.4B

3.4X

Gov't e

xpenditure

, S

$B

Adju

ste

d f

or

infla

tio

n

2005 2015

1.8X

$0.8B

$1.4B

Ta

x d

eductib

le d

onatio

n,

S$B

Adju

ste

d f

or

infla

tio

n

To

tal A

nnual R

eceip

ts

from

govern

ment

(%)

To

tal A

nnual R

eceip

ts b

y

from

govern

ment

(%)

2010 2014 2014 2014

45% 48%41%

34%

Note: Charities includes religious institutions

Sources: Ministry of Finance Singapore Analysis of Revenue and Expenditure; Commissioner of Charities Annual Reports;

Euromonitor; NVPC Individual Giving Survey 2014; Australian Charities Report 2014; NCVO UK Charity Sector

*Was referred to as “community development & sports” up to 2013, and “culture, community & youth” + “social & family development” from 2013

RESOURCES

Scarcity calls for diversification of resource providers and more systemic impact measurement of impact

© NCSS. All Rights Reserved

International Benchmarks Show That ‘Talent’ Is The Key Area To Prioritize

Sector finds it hard to attract and retain top talent

NCSS Sector Brand Project, Project Beneficiary Survey 2016

% of respondents who are aware and % who apply

SOCIAL

SERVICE

Health-

care

Educa-

tion

Aw

are

ness

Ap

plicati

on59%

73% 72%

9%

14%12%

Low Awareness And Low Application

Vs. Other Social SectorsHuman Capital Is A Top Concern For

Many Social Service Organizations% respondents who believe that social service organizations

are successful or very successful (N=356)

Serving

clients

HUMAN

CAPITAL

Sustain-

able

funding

Innovative

cultureThree Strategic Thrusts Considered To

Step-change Manpower Deployment

Desired outcomeA impactful sector that can continue meeting

beneficiaries’ needs effectively

Thrust 3Thrust 2Thrust 1Bringing out

the best in

people

Doing better

at resource

optimisation

Greater

emphasis on

service delivery

impact

23%16%

33%28%

25%27%

21%

Planning for

leadership succession

Developing leadership &

management capability

Average Rating on a scale of 5 = Strongly Agree to 1 = Strongly Disagree for a series of questions

Strong (4.0)

Weak (2.0)

SOCIAL

SERVICE

Health-

care

Educa-

tion

Top Quartile Global Non-Profit

Organizations (Bridgespan

database), N=598

Singapore NPOs, N=39

Sources: NCSS Sector Consultation Study 2016; NCSS Sector Brand Project 2016; Bain and Company 2014 Survey on

Non Profits in Singapore; Bridgespan; NCSS/MSF Manpower study

Only 16% of

respondents believe

they are successful

in planning for

leadership

succession

Organiza-

tional

capability

TALENT

Talent attraction, retention and management professionalism need to be enhanced to increase effectiveness of ecosystem

Unlocking the powerof Singapore’s nonprofits

ts expand,

A new study finds that, as Singapore’s nonprofi

they are learning to tackle the challenges that hinder their

ability to serve more people in need.By Sebastien Lamy and Usman Akhtar

© NCSS. All Rights Reserved

#6

#19

#1#2

#1

#2

#26

#4#8

DIGITAL DISRUPTION

Constr

uction

Education

Media

Tech

Telc

o

Hote

ls

Insura

nce

Auto

Reta

il

Healthcare

Tra

nsport

/

Logis

tics

Medte

ch

Consum

er

pro

ducts

Utilit

ies

Manufa

ctu

ring

Airlin

es

Bankin

g

Min

ing

Oil

& G

as

Pharm

a

DEGREE OF

STAGE 1STAGE 2

STAGE 3

So

cia

l S

erv

ices

Adoption of technology in the

social service sector

is lagging others

2009 2014

300

100

27%

% respondents who believe that social

service organizations are successful or

very successful (N=356)

28%25%

21%

33%

Lack Of An Innovation Culture Is A Top

Concern For Many Organizations

Th

om

so

n R

eu

ters

(N=

44

)

One Of The Best Places To Be A Social

Entrepreneur

One Of The Most Innovative Countries

#1: USA

#2: Canada

#3: UK

#4: Singapore#7. South Korea

#8: Hong Kong

#9: Malaysia

#26: Australia

Glo

ba

l In

no

va

tio

n In

de

x

(N=

12

8) #1: Switzerland

#2: Sweden

#3: UK

#4: USA

#6: Singapore#11: South Korea

#14: Hong Kong

#19: Australia

#35: Malaysia

In general, Singapore has a vibrant scene

of “ground up” entrepreneurship…

Num

be

r o

f

me

mb

ers

in r

aiS

E

Rapid Rise In Social Enterprises

Yet this is only slowly finding its way

into “traditional” organizations

Leveraging on

technology for efficiency

Growing an innovative

culture within the org.

21%19%

How Wii exercise can keep elderly moving and help those most

prone to falling• Using a Nintendo Wii Fit can help elderly people avoid falling over

• The games console simulates sports such as tennis, bowling and boxing

• Uses 30 per cent less energy than physio treatment, but improves balance

An elder care industry veteran offers her picks

for must-have aging-in-place technology.

by Senior Care Products

21% of respondents

believe they are

successful in

adopting an

innovative culture

#4

#3

#9

#7

#3

#14

#11

#35

Sources: NCSS Sector Consultation Study 2016; Thomson Reuters Foundation, Global Innovation Index; Bain Experience Center;

various online news articles

INNOVATION

Innovation in the social service sector lags other sectors, industries and countries