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    M P Birla Institute of Management 1

    RESEARCH PROJECT ON

    DETERMINATION AND EVALUATION OF STRATEGIES OF UTI

    AND HDFC MUTUAL FUNDS

    BYSAPTARSHI BANERJEE

    MBA FOURTH SEMESTER

    (This research topic has been conceptualized by me under the guidance of Prof.

    S.Ramgopal, Senior Professor, MPBIM, Bangalore)

    M P BIRLA INSTITUTE OF MANAGEMENT

    (Associate Bharatiya Vidya Bhavan)

    43, Race Course Road, Bangalore-560001

    MARCH 2007

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    PRINCIPALS CERTIFICATE

    This is to certify that this report titled DETERMINATION AND EVALUATION OF

    STRATEGIES OF UTI AND HDFC MUTUAL FUNDS has been prepared by Saptarshi

    Banerjee of M. P. Birla Institute of Management in partial fulfillment of the award of thedegree, Master of Business Administration at Bangalore University, under the guidance

    and supervision of Prof. S.Ramgopal, MPBIM, Bangalore.

    Place: Bangalore

    (Dr. Nagesh. S Malavalli)

    Date: May 2007 Principal

    MPBIM,Bangalore

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    GUIDES CERTIFICATE

    This is to certify that Saptarshi Banerjee, bearing registration no.05XQCM6079

    has undertaken a research project and has prepared a report titled DETERMINATION

    AND EVALUATION OF STRATEGIES OF UTI AND HDFC MUTUAL FUNDS

    under my guidance. This has not formed a basis for the award of any degree/diploma for any

    other university.

    Place: Bangalore

    Date:

    Prof S.Ramgopal

    (Professor)

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    D E C L A R A T A I O N

    I hereby declare that the project report titled DETERMINATION AND EVALUATION OF

    MARKETING OF UTI AND HDFC MUTUAL FUNDS is a record of independent work

    carried out by me towards the partial fulfillment of the requirements for the Masters Degree

    in Business Administration course of Bangalore University, at M.P. Birla Institute of

    Management, Associate Bharatiya Vidya Bhavan, Bangalore.

    Place: Bangalore

    (Saptarshi Banerjee)

    Date: 05XQCM6079

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    ACKNOWLEDGEMENTS

    The immense gratification this project work has given me does not lead to a

    sense of fulfillment unless I express my boundless gratitude to all those who

    made this work successful. I do recognize that mere thanksgiving does not

    redeem me of my indebtedness for all the timely help, support and guidance

    I received.

    I script on this page my sincere thanks to each one of them:

    Dr. Nagesh. S. Malavalli Principal, M. P. Birla Institute of Management

    for his constant and dedicated service to brighten our careers.

    Prof S. Ramgopal., my professor and internal guide for this project to

    whom I am deeply grateful for his constant support and guidance.

    My family and friends for always having stood by my convictions and

    encouraging me to perform better.

    Finally, all the people who helped me complete this project by filling the

    questionnaires.

    Thank You.

    Saptarshi Banerjee

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    CONTENTS

    1. EXECUTIVE SUMMARY

    2. DESIGN OF THE STUDY

    Research Gap

    Problem Statement

    Research Objectives

    RESEARCH DESIGN ADOPTED

    Type Of Research

    Sampling Design

    SOURCES OF DATA COLLECTION

    Primary Data

    Secondary Data

    LIMITATIONS

    3. INDUSTRY PROFILE

    4. COMPANY PROFILE

    6. DATA ANALYSIS AND INFERENCES

    7. SUMMARY OF FINDINGS

    8. RECOMMENDATIONS AND CONCLUSIONS

    9. BIBLIOGRAPHY

    10. APPENDIX

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    EXECUTIVESUMMARY

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    The Indian Mutual Fund industry is likely to be one of the largest and most dynamic parts

    of the Indian financial service sectors in the past years. Mutual Fund plays important in

    the development of the financial market. Mutual fund in India have emerged as strong

    financial intermediaries and are playing very important role in bringing stability in

    financial system and it also helps the corporate in raising their funds to meet their

    financial needs, which ultimately lead to the growth in the Economy.

    The research conducted was Descriptive and Analytical in nature. The survey was

    conducted todetermine and evaluate the marketing strategies of UTI and ICICI Prudential

    mutual funds: the top two mutual funds in India. Questionnaire method was adopted along

    with some interview to obtain the desired information. Judgment sampling method was

    the mode of conducting the survey. A sample of 200 respondents was taken and this

    sample mainly covers owners of mutual funds (mainly UTI and ICICI Prudential mutual

    funds).

    Awareness level of Mutual fund was very high among the people but their attitude

    towards mutual fund is that people consider mutual fund as risky mode so their

    investment in mutual fund is very low. Mutual fund industry is waiting for the

    introduction of derivatives in India as this would enable it to hedge its risk and this in

    turn would be reflected in its Net Asset Value.

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    There is competition in every field and investment is no exception. With rising

    competition, end customers are being showered with numerous investment options with

    varied degree of risk and different investmentavenues are available to investors. Mutual

    funds also offer good investment opportunities to the investors. Like all investments ,

    Mutual Funds also carry certain risks. Investment pattern and criteria depends on

    individuals risk taking limit and return wants. For instance, Stock market can give an

    individual a quick and good return with some risk involved and Bank can provide lower

    return as compared to Stock market but in safe mode, whereas Mutual Fund can provide a

    good return with minimum risk involved. The investors should compare the risks and

    expected yields after adjustment of tax on various instruments while taking Mutual Fundinvestment decisions.

    Over the last two years, the world of money has changed for Indians. Interest rates have

    come down dramatically. Borrowers have become more powerful than ever before, with

    plenty of lenders slugging it out for their attention.

    Mutual funds provide a form of investment that is both relatively safe and lucrative.

    Mutual funds offer investors the advantages of professional management of investedmoney and diversification of that investment. Mutual fund managers assume the

    responsibility of investigating and researching financial markets and selecting the

    combination of stocks, bonds, and other investment vehicles to be bought and sold. Thus,

    consumers purchase shares in a mutual fund and rely on the expertise of the mutual fund

    manager, whose job is to provide them with the highest possible return on their

    investments.

    Investment options such as the 8% Reserve Bank of India (RBI) bond have died. Bank

    fixed deposits, the most preferred investment for decades, have lost their sheen. Stock

    market has boomed all right, but the risks have increased too .Most mutual funds pay

    higher returns than competing banks and offer check-writing services that have grown to

    compete in quality and quantity with those provided by banks and thrifts. And also

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    Mutual funds offer several advantages over stock investments, including diversification

    and professional management.

    So, Mutual fund is like a middle way of investing money which is safer than investing in

    Stock market and which can give someone good return than bank.

    .

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    DESIGN OFTHE STUDY

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    Problem statement

    Comparative study and analysis of the marketing strategies of top 2 mutual funds in Indiai.e. UTI and ICICI prudential mutual funds..

    Scope of the study

    The scope of the study is restricted to analyze the marketing strategies of top two brands i.e.

    UTI and ICICI Prudential mutual funds. The study intends to throw light on the success of

    these two brands in the mutual funds market.

    Research objectives

    Level of Awareness

    Perception about Mutual Fund

    Target Age Group

    Investment pattern of different professional group and different income group

    people.

    How an individual can invest their money as per his/her requirement (such as

    mutual funds which offer Tax Rebate) in different Mutual funds.

    Analysis of marketing strategies on UTI and ICICI Prudential mutual funds.

    Research design adopted

    Research Design:

    A research design is the specification of methods and procedures for acquiring the

    information needed. It is overall operational pattern or framework of the project that

    stipulates what information is to be collected from which source by what procedures.

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    Through Questionnaire

    Through Schedule

    Warranty Cards

    Distributor Audits

    Pantry Audits

    Consumer Panels

    Depth Interview

    Using Mechanical Devices

    Collection of Secondary data can be done with the help of

    Various publications of central, state and local government

    Various publications of international bodies.

    Technical and trade journals.

    Books, magazine, newspapers and reports.

    The data collected during the research is primary in nature and in that Questionnaire

    method has been takenbecause it is cost effective, free from the biasness of the

    interviewer and respondents can give sufficient time to give well thought out answers.

    SAMPLING

    An integral component of a research design is the sampling plan. Specially, it address

    three questions: whom to survey (the sample unit), how many to survey (the sample size),

    and how to select them (the sampling procedure). Making the census study of the entire

    universe will be impossible on the account of limitations of time and money. Hence

    sampling becomes inevitable. A sample is only the portion of the population. Properly

    done, sampling produces representative data of the entire population.

    Method of Sampling:

    1. Probability Sampling

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    2. Non-Probability Sampling

    Probability Sampling is also known as random sampling or chance sampling. Under

    this sampling design every items of the universe has an equal chance or probability, of

    being chosen for samples. Probability samples may take the form of:

    Sample Random Sampling

    Systematic Sampling

    Stratified Sampling

    Cluster and Area Sampling

    Sequential Sampling

    Multi stage Sampling

    Non Probability Sampling is also known as deliberate sampling, purposive and

    judgmental sampling. Non-probability samplings are those that do not provide every item

    in the universe with a known chance of being included in the sample.

    Non-probability samplings are of following type:

    Convenience Sampling

    Quota Sampling

    Judgement Sampling

    Panel Sampling

    The Sampling method used here is Non-Probability Sampling in which Judgement

    Sampling has been used. Judgement Sampling method has been adopted in which the

    target group includes Doctors, Engineers and people belonging to financial institutes

    because they are the possible investors for the company also they are the highly qualifiedpersons in our society.

    LIMITATIONS

    1. Judgement Sampling was used as the mode of conducting the research.

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    2. Respondents may not have been true in answering various questions and may be

    biased to certain other questions. Some respondents however were not willing to

    share their views and did not give any information.

    3. The Questionnaire mostly contained multiple-choice questions, therefore many

    respondents did not give a proper thought before up the questions, and some even

    ticked things, which were not applicable. Therefore all this increases the biasness.

    4. Respondents were reluctant to answer some questions, as they took them as

    personal, therefore increasing the possibility of error.

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    Mutual Fund-Concept

    A Mutual Fund is a trust that pools the saving of a number of investors who share a

    common financial goal. The money thus collected is then invested in capital market

    instruments such as shares, debentures and other securities. The income earned through

    these investments and the capital appreciations realized are shared by its unit holders in

    proportion to the number of units owned by them. Thus a mutual fund is the most suitable

    investment for the common man as it offers an opportunity to invest in diversified,

    professionally managed basket of securities at a relatively low cost. The flow chart below

    describes broadly the working of mutual fund:

    Mutual Fund Operation Flow Chart

    The mutual funds normally come out with a number of schemes with different investment

    objectives which are launched from time to time. A mutual fund is required to be

    registered with Securities and Exchange Board of India (SEBI) which regulates securitiesmarkets before it can collect funds from the public.

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    1993--Private sector and foreign players allowed; Kothari Pioneer first fund

    house to start operations; Sebi set up to regulate industry.

    1994--Morgan Stanley is the first foreign player

    1996--Sebis mutual fund rules and regulations, which form the basis of most

    current laws, come into force.

    1998--UTI Master Index fund is the countrys first index fund.

    1999--The takeover of 20th

    Century AMC by Zurich mutual fund is the first

    acquisition in the mutual fund industry.

    2000--The industry assets under management crosses Rs.1, 00,000 crore.

    2002--UTI bifurcated, comes under Sebi purview mutual fund distributors banned

    from giving commission to investors; floating rate funds and foreign debt

    funds debut.

    2003--AMFI certification made compulsory for new agents, fund of funds

    launched.

    The mutual fund industry can be broadly put into four phases according to the

    development of the sector. Each phase is briefly described as under.

    First Phase 1964-87

    Unit Trust of India (UTI) was established on 1963 by an Act of Parliament. It was set up

    by the Reserve Bank of India and functioned under the Regulatory and administrative

    control of the Reserve Bank of India. In 1978 UTI was de-linked from the RBI and the

    Industrial Development Bank of India (IDBI) took over the regulatory and administrative

    control in place of RBI. The first scheme launched by UTI was Unit Scheme 1964. At the

    end of 1988 UTI had Rs. 6700 crores of Assets under Management.

    Second Phase 1987-93 (Entry of Public Sector Funds)

    Entry of Non-UTI mutual funds, SBI Mutual Fund was the first followed by Canbank

    Mutual Fund (Dec 87), Punjab National Bank Mutual Fund (Aug 89), Indian Bank

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    bifurcation of the erstwhile UTI which had in March 2000 more than Rs.76,000 crores of

    AUM and with the setting up of a UTI Mutual Fund, conforming to the SEBI Mutual

    Fund Regulations, and with recent mergers UTI Mutual Fund, conforming to the SEBI

    Mutual Fund Regulations, and with recent mergers taking place among different private

    sector funds, the mutual fund industry has entered its current phase of consolidation and

    growth. As at the end of September, 2004, there were 29 funds, which manage assets of

    Rs.153108 crores under 421 schemes.

    GROWTH IN ASSETS UNDER MANAGEMENT

    Some facts for the growth of mutual funds in India

    100% growth in the last 6 years.

    Numbers of foreign AMCs are in the queue to enter the Indian markets like Fidelity

    Investments, US based, with over US$1trillion assets under management worldwide. Our saving rate is over 23%, highest in the world. Only channelizing these savings in

    mutual funds sector is required.

    We have approximately 33 mutual funds which is much less than US having more

    than 800. There is a big scope for expansion.

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    Mutual fund can penetrate rural like the Indian insurance industry with simple and

    limited products.

    SEBI allowing the MF's to launch commodity mutual funds.

    Emphasis on better corporate governance.

    Trying to curb the late trading practices.

    Introduction of Financial Planners who can provide need based advice.

    Types of Mutual Funds

    Mutual Fund schemes may be classified on the basis of its Structure and its Investment

    objective.

    By Structure

    1. Open - Ended Schemes

    2. Close - Ended Schemes

    3. Interval Schemes

    By Investment Objective

    1. Growth Schemes

    2. Income Schemes

    3. Balanced Schemes

    4. Money Market Schemes

    Structure

    Open-Ended Funds:

    An open-ended fund is one that is available for subscription all through the year. These

    do not have a fixed maturity. Investors can conveniently buy and sell units at Net Asset

    Value (NAV) related prices. The key feature of open-ended schemes is liquidity.

    Close-Ended Funds:

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    The aim of balanced funds is to provide both growth and regular income. Such schemes

    periodically distribute a part of their earnings and invest both in equities and fixed

    income securities in the proportion indicated in their offer documents. In a rising stock

    market, the NAV of these schemes may not normally keep pace, or fall equally when the

    market falls. These are ideas for investors looking for a combination of income and

    moderate growth.

    Money Market Funds:

    The aim of money market funds is to provide easy liquidity, preservation of capital and

    moderate income. These schemes generally invest in safe short term instruments such as

    treasury bills, certificate of deposits, commercial papers and inter-bank call money.

    Returns on these schemes may fluctuate depending upon the interest rate prevailing in the

    market. These are ideal for corporate and individual investors as a means to park their

    surplus funds for short periods.

    The Basic Functions of ISC

    Undergoing summer training at the Investor Service Center (ISC), was a great learning

    experience for us. During our stay at the ISC in the capacity of summer trainees we tried

    to observe the functioning of a Mutual Fund from within and thus gain an inside

    perceptive of the same.

    For the purpose of explaining the detail of what we learnt during our stint with

    HDFC MF, we would first like to explain the basic functions, which are carried out at a

    mutual fund office on a day to day basis.

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    The work flowchart of a Mutual Fund ISC is of following nature:

    The flowchart indicates that the new investors investing in varied mutual fund schemes

    route their investment through two channels:

    (1) Selling agents and Distribution houses

    (2) Direct marketing team at the ISC

    Subsequently the applications are forwarded to the operations department at the ISC

    which is in direct contact with the registrar, which in case of HDFC MF is cams,

    Chennai.

    The application are processed at the ISC, either manually or scanned to the

    registrar, where records of the same are maintained. The investors are allotted folio

    numbers and subsequently allotted the units as per the amount invested by them.

    All further subsequent transaction initiated by investor like redemption and

    switching using a transaction slip are routed through the ISC to the registrar who finally

    execute the same.

    Investor

    Sales & marketing team of ISC

    Head office

    Selling & distribution agent

    Operation dept at ISC

    Registrar(CAMS)

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    Apart from the above mentioned functions, an ISC performs the following as well-

    1. Tapping the potential investors which are done by the sales team at

    the ISC.

    2. Mobilizing the investments through the selling agents and

    distribution houses like banks and other private distribution

    channels.

    3. Client service which involves-

    Addressing investors valuation enquiries

    Issuing account statements to the investor every time a

    fresh transaction is initiated by the investor.

    Reconciling issues related to dividend payable to investors.

    Verifying investors signature before executing a switch or

    redemption request.

    4. Carrying out non functional transaction like-

    Changing of correspondence addresses of investors.

    Changing investors Bank mandates.

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    Basic Mutual Fund Structure

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    Benefits of Mutual Fund

    Diversification: The best mutual funds design their portfolios so individualinvestments will react differently to the same economic conditions. For example,

    economic conditions like a rise in interest rates may cause certain securities in a

    diversified portfolio to decrease in value. Other securities in the portfolio will

    respond to the same economic conditions by increasing in value. When a portfolio

    is balanced in this way, the value of the overall portfolio should gradually

    increase over time, even if some securities lose value.

    Professional Management: Most mutual funds pay topflight professional to

    manage their investments. These managers will decide what securities fund will

    buy or sell.

    Regulatory oversight: Mutual funds are subject to many government regulations

    that protect investors from fraud.

    Liquidity:Its easy to get your money out of a mutual fund. Write a check, make

    a call, and you have got the cash.

    Convenience:You can usually buy mutual fund shares by mail, phone or over the

    Internet.

    Low cost: Mutual fund expenses are often no more than 1.5 percent of your

    investment. Expenses for Index Funds are less than that, because index funds are

    not actively managed. Instead, they automatically buy stock in companies that are

    listed on a specific index.

    Transparency

    Flexibility

    Choice of schemes

    Tax benefits

    Well regulated

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    Draw Backs of Mutual Fund

    Mutual funds have their drawbacks and may not be for everyone:

    No Guarantees:No investment is risk free. If the entire stock market declines in

    value, the value of mutual fund shares will go down as well, no matter how

    balanced the portfolio. Investors encounter fewer risks when they invest in mutual

    funds than when they buy and sell stocks on their own. However, anyone who

    invests through a mutual fund runs the risk of losing money.

    Fees and commissions:All funds charge administrative fees to cover their day-to-

    day expenses. Some funds also charge sales commissions or "loads" to

    compensate brokers, financial consultants, or financial planners. Even if you don't

    use a broker or other financial adviser, you will pay a sales commission if you buy

    shares in a Load Fund.

    Taxes:During a typical year, most actively managed mutual funds sell anywhere

    from 20 to 70 percent of the securities in their portfolios. If your fund makes a

    profit on its sales, you will pay taxes on the income you receive, even if you

    reinvest the money you made.

    Management risk: When you invest in a mutual fund, you depend on the fund's

    manager to make the right decisions regarding the fund's portfolio. If the manager

    does not perform as well as you had hoped, you might not make as much money

    on your investment as you expected. Of course, if you invest in Index Funds, you

    forego management risk, because these funds do not employ managers.

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    Fund Structure and Constituents

    Mutual Funds have a unique structure not shared with other entities such as companies orfirms. It is important here to discuss the special nature of this structure because it

    determines the rights and responsibilities of the funds constituents viz. Sponsors

    Trustees, custodian, transfer agent and of course, the fund and the asset management

    company (AMC). The legal structure also drives the inter-relationship between these

    constituents.

    The Fund Sponsor:

    Sponsor is defined under SEBI regulations as any person who, acting alone in a

    combination with another body corporate, establishes a mutual fund. The sponsor of the

    fund is akin to the promoters of a company as he gets the fund registered SEBI. Sponsors

    will form a trust and a point a board of trustees. The sponsors, either directly or acting

    through the Trustees, will also appoint an AMC as Fund Manager. All these

    appointments are made in accordance with SEBI regulations. As per the existing SEBI

    regulations, for a person to qualify as a sponsor, he must contribute at least 40% of the

    net worth of the AMC and possess a sound financial track record over 5 years prior to

    registration.

    Trustee:

    The trust- the mutual fund may be managed by board of Trustees body of individuals,

    or trust company corporate body. Most of the funds in India are managed by board of

    Trustees. While the board of trustees will be governed by the provision of the Indian

    Trust Act, where the trustee is a corporate body, it would also be required to comply with

    the provisions of independent body acts as a protector of the unit holders interest. The

    Trustees being the primary guardian of the unit holders funds and assets, a Trustee has

    to be a person of high repute and integrity. SEBI has laid down a set of conditions to be

    fulfilled by the individuals being proposed as trustees of mutual fund both dependent

    and independent.

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    Derivative Risk:

    The derivatives will entail a counter party risk to the extent of amount that can

    become due from the party. The cost hedged can be higher than adverse impact of the

    market movements. An exposure to derivatives can also limit the profits from a genuine

    investment transaction.

    Reinvestment Risk:

    This risk arises from the uncertainty in the rate at which cash flows from an investment

    may be reinvested. This is because the bonds will pay coupons, which will have to be

    reinvested. The rate at which the coupons will be reinvested will depend upon prevailingmarket rates at the time the coupons are received.

    Mutual Fund Companies in India

    Some of the major companies are given below

    ABN AMRO Mutual Fund

    Birla Sun Life Mutual Fund

    Bank of Baroda Mutual Fund (BOB Mutual Fund)

    HDFC Mutual Fund

    HSBC Mutual Fund

    ING Vysya Mutual Fund

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    Trustees for safekeeping of securities or participating in a clearing system through

    approved depository companies on behalf of the mutual fund. The custodian should be an

    entity independent of the sponsors and is requires to be registered with SEBI. A Mutual

    Funds dematerialized securities holdings will be a depository through depository

    participant.

    Bankers:

    A funds activities involve dealing with money on a continuous basis primarily with

    respect to buying and selling units, paying for investments made, receiving the proceeds

    on sales of investments and discharging its obligation towards operating expenses. A

    funds bankers therefore play crucial role with respect to its financial dealings by holding

    its bank accounts and providing it with respect to its financial dealings by holding its

    bank accounts and providing it with remittances services.

    Transfer Agents:

    Transfer agents are responsible for receiving and redeeming units of the Mutual fund and

    provide other related services such as preparation of transfer documents and updating

    investors records. A fund may choose to carry out this activity in house and charge the

    scheme for the service at a competitive market rate. where an outside transfer agent is

    used, the fund investor will find the agent to be an important interface to deal with, since

    all of the investor services that a fund provides ( besides the investment management) are

    going to be dependent on the transfer agents.

    Distributors:

    Mutual Funds operate as collective vehicles on the principle of accumulating fund from a

    large number of investors and then investing on a big scale. For a fund to sell units across

    a wide retail base of individual investors and established network of distribution agents is

    essential.

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    him. The vast sub- broker network ensures a larger geographic coverage than otherwise.

    According to AMFI, there are nearly 100,000 agents selling mutual funds and other

    financial products. Of this number, 80-85 thousand are UTI agents.

    Mutual fund agents are not exclusive but usually sell other financial products as well. The

    system has the advantage that the distributor has a broader knowledge of financial

    services available, and is therefore potentially in a position to act as investment advisors.

    Investors expect the right kind of recommendations from the agents. From the

    perspective of the mutual funds themselves, such multi product distributors mean loss of

    exclusivity in the marketing of their particular products. However a drawback can be

    converted into a benefit for the funds, if the agents are properly trained in their role and

    responsibility as financial advisors to the investors.

    In India, any investor who signs an assignment with a fund on non judicial stamp paper

    can act as its agent. In India, too from November 1, 2001 SEBI has made it mandatory

    for newly recruited distributors pass the AMFI Certification test and has recommended

    the test for the existing distributors .As financial markets, investment options and the

    variety of Mutual Funds get more and more sophisticated, distributors need more and

    more information knowledge and skills. This is why distributors in India will find that

    many mutual funds now will prescribe minimum qualification that a person must possess

    to be its agent. These qualifications may be in terms of education, experience or even

    registration on an exchange. For example U.T.I requires its agents to have at least passed

    the level of matriculation and also to provide two references. Some private sector funds

    like to deal with only stock brokers. Eventually some funds may even require their

    distributors to pass the AMFI Testing programmed.

    In case of U.T.I agents are provided with in-hose training and refresher courses. Agents

    performance is monitored and they receive commission at a basic rate plus incentive

    depending on the volume of business of generated by them U.T.I has evolved the concept

    of a chief representative for each district, who is assigned a target and has several agents

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    M P Birla Institute of Management 40

    reporting to him. U.T.I also has franchisee offices that function as small decentralized

    distribution centers. In addition, agents are allowed privileges such as membership to the

    chairmans club, based on performance.

    Private Mutual Fund also rely on agents for distributing their schemes. However, many of

    the relatively small funds, interaction with the large agent force is both costly and

    difficult to administer. For this reason the recent trend has been, to shift to distribution

    companies as opposed to individual agent.

    Distribution companies:

    Availing of the services of the established distribution companies is a practice accepted

    by mutual fund internationally. This practice evolved with a view to support a large agent

    force. Instead of having to deal with several agents a fund can interact with a distribution

    company which has several employees or sub-broker under it. A distribution usually

    manages distribution for several funds simultaneously and receives commissions for its

    services. Many private funds have preferred to adopt this practice because of its

    sophisticated nature and because they benefit from the specialist knowledge and

    established client contacts of these marketing firms. In India, there are about 10 major

    distribution companies in addition to a few hundred small ones.

    Banks and NBFCs:

    In developed countries, banks are an important marketing vehicle for mutual funds, given

    that banks themselves have a large depositor/client base of their own. We can see the

    opening up of this new channel in India now. Several banks particularly private and

    foreign banks are involved in the fund distribution by providing services similar to those

    of distribution companies, on the commission basis. Some NBFCs are also providing

    such services. All funds do not yet use this channel, nor all banks have yet taken up the

    fund distributor role, but increasing use of bank networks for mutual fund distribution is

    almost a certain development.

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    M P Birla Institute of Management 42

    Funds are urged to adopt the use of professional selling practices

    Management of funds collected has to be in accordance with stated

    investment objectives

    Funds should avoid conflicts of interest in dealings by directors, officers or

    employees

    Funds have to refrain from unethical market practices

    SEBI Regulations

    Although SEBI does not prescribe the minimum amount of commissions payable by a

    fund to agents, under SEBI (M.F) Regulations, 1996 all initial issue expenses including

    brokerage paid to agents are limited to 6% of resources raised under the scheme. In

    addition, SEBI regulated open-end funds are authorized to charge the investors entry

    and exit loads to cover the fund distribution expenses. These loads should not exceed thepercentage specified in the schemes offer document. In case the agents commission

    paid by the fund result in over all distribution expenses exceeding the rate specified in the

    offer document, excess distribution expenses are to be born by the AMC i.e. the excess

    cannot be passed on to the unit holders.

    A no-load fund charging no entry or exit load, is authorized to charge the schemes

    with the commissions paid to the agents as a part of the regular management and

    marketing expenses allowed by SEBI, SEBI puts a cap on the total expenses( including

    commissions) that can be charged to a scheme each year. Any excess over allowable

    expenses is required to be borne by the AMC.

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    M P Birla Institute of Management 45

    UTI MUTUAL FUNDS

    INTRODUCTION

    UTI Mutual Fund is managed by UTI Asset Management Company Private Limited

    (Estb: Jan 14, 2003) who has been appointed by the UTI Trustee Company Private

    Limited for managing the schemes of UTI Mutual Fund and the schemes transferred /

    migrated from UTI Mutual Fund.

    The UTI Asset Management Company has its registered office at : UTI Tower, Gn Block,

    Bandra - Kurla Complex, Bandra (East), Mumbai - 400 051 will provide professionallymanaged back office support for all business services of UTI Mutual Fund (excluding

    fund management) in accordance with the provisions of the Investment Management

    Agreement, the Trust Deed, the SEBI (Mutual Funds) Regulations and the objectives of

    the schemes. State-of-the-art systems and communications are in place to ensure a

    seamless flow across the various activities undertaken by UTI AMC.

    UTI AMC is a registered portfolio manager under the SEBI (Portfolio Managers)

    Regulations, 1993 on February 3 2004, for undertaking portfolio management services

    and also acts as the manager and marketer to offshore funds through its 100 % subsidiary,

    UTI International Limited, registered in Guernsey, Channel Islands.

    UTI Mutual Fund has come into existence with effect from 1st February 2003. UTI Asset

    Management Company presently manages a corpus of over Rs. 34500 Crore.

    UTI Mutual Fund has a track record of managing a variety of schemes catering to the

    needs of every class of citizenry. It has a nationwide network consisting 70 UTI Financial

    Centers (UFCs) and UTI International offices in London, Dubai and Bahrain. With a

    view to reach to common investors at district level, 4 satellite offices have also been

    opened in select towns and districts. It has a well-qualified, professional fund

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    M P Birla Institute of Management 46

    management team, who have been highly empowered to manage funds with greater

    efficiency and accountability in the sole interest of unit holders. The fund managers are

    also ably supported with a strong in-house equity research department. To ensure better

    management of funds, a risk management department is also in operation.

    It has reset and upgraded transparency standards for the mutual funds industry. All the

    branches, UFCs and registrar offices are connected on a robust IT network to ensure cost-

    effective quick and efficient service. All these have evolved UTI Mutual Fund to position

    as a dynamic, responsive, restructured, efficient, and transparent and SEBI compliant

    entity.

    SPONSORS

    Three leading public sector banks Bank of Baroda (BOB), Punjab National Bank (PNB)

    and State Bank of India (SBI) and Life Insurance Corporation of India (LIC), the largest

    public financial investment institution and life insurer in India have entered into an

    agreement with the Government of India as Sponsors of the UTI Mutual Fund.

    Bank of Baroda

    Bank of Baroda was established in July 1908 by Maharaja - Sir Sayajirao Gaikwad III.

    During the period since inception, it has always maintained its practice of sound value

    based banking to emerge as one of the premier public sector Banks of the country today.

    It has a track record of uninterrupted profits since inception in 1908. The financial

    strength of the Bank and its long tradition of efficient customer service are drawn

    substantially from the extensive reach of its 2,715 strong branch network (as of

    31.03.2003) covering almost every State and Union Territory in the Country. The Bank is

    also one of the few Indian Banks with a formidable presence overseas with 38 branches.

    Thus, the total branch network is 2,753 as at 31.03.2003.

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    M P Birla Institute of Management 47

    Life Insurance Corporation of India

    Life Insurance Corporation of India (LIC) is amongst the largest insurance companies inthe world, serving over 10 crore policy holders and managing a Fund of over Rs.-186000

    crores.

    Punjab National Bank

    PNB is a statutory body performing banking activities in terms of Banking Companies

    (Acquisition and Transfer of undertaking) Act 1970 under which the Undertaking of the

    Bank was taken over by the Central Government. The main object of the bank under thesaid Act is as below:-

    An act to provide for the acquisition and transfer of the undertaking of certain banking

    companies, having regard to their size, resources coverage and organisation, in order to

    further to control the heights of the economy, to meet progressively and serve better, the

    needs of the development of the economy and to promote the welfare of the people, in

    conformity with the policy of the State towards securing the principles laid down in

    clause (b) and (c) of Article 39 of the Constitution of India and for matter connected

    therewith or incidental therein.

    Punjab National Bank has 4037 branches and 4 subsidiaries. The bank has a deposit size

    of Rs.75813.49 crores as on 31.03.2003.

    State Bank of India

    The State Bank of India is the largest public sector bank in India with 9033 branches inIndia and 48 offices in 28 countries worldwide. In addition to this, SBI also has 17

    subsidiaries.

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    M P Birla Institute of Management 51

    Equity Investments:

    The investment approach would be based on the concept of the economic earning power

    and cash return on investments.

    Five basic principles would serve as the foundation for this investment approach. They

    are as follows:

    Focus on the long term.

    Investment confers proportionate ownership of the business.

    Maintain a margin of safety.

    Maintain a balanced outlook on the market.

    Disciplined approach to selling.

    Debt Investments:

    Debt securities (in the form of non-convertible debentures, bonds, deep discount bonds,

    floating rate bonds, pass through certificates, asset backed securities, mortgage backed

    securities etc.) include, but are not limited to-:

    Debt obligations of the government of India, state and local government,

    Government agencies and statutory bodies (which may or may not carry a central/

    state government guarantee).

    Securities that have been guaranteed by government of India and state

    government.

    Securities issued by Public/private sector banks, developed financial institutions.

    Money Market Instrument includes:

    Commercial Paper

    Commercial bills Treasury Bills

    Government securities having an unexpired maturity up to 1 year

    Call money

    Certificate of Deposit

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    M P Birla Institute of Management 53

    linked savings (amendment) scheme, 1998 notification issued by the department of

    economics Affair. Ministry of Finance, Govt. of India.

    Five basic principles would serve as the foundation for this investment approach. They

    are as follows:

    Focus on the long term :

    Investment confers proportionate ownership of the business.

    Maintain a margin of safety.

    Maintain a balanced outlook on the market.

    Disciplined approach to selling.

    Short Term Plan:

    It is proposed to invest the proceeds of the short-term plan in sovereign securities issued

    by the central govt. and state govt. with medium to long-term maturities

    Long Term Plan:

    It is proposed to invest the proceeds of the long term plan in sovereign securities issued

    by the central govt. and the state govt. with medium to long term maturities.

    The scheme will purchase securities in the public offering as well as those traded in the

    secondary market. On occasion if deemed appropriate, the scheme may also participate in

    auction of govt. securities.

    HDFC Income Fund:

    HDFC Index fund was launched on July3, 2002. he initial offer period of the scheme

    ended on July 10, 2002 . HDFC Index fund has been open for ongoing sales and

    redemption since July 19, 2002.

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    Profession * Aware of Mutual Fund Cross tabulation

    Aware of Mutual Fund

    No Yes Total

    Engineer 11 62 73

    Doctor 4 43 47

    Profession

    Other ServiceClass

    14 66 80

    Total29 171 200

    Inference:

    Out of 200 respondents, 86% of them are aware of mutual finds. Among them itis found out that Doctors and Engineers are most aware of mutual funds (In percentage

    terms, 91% Doctors, 85% Engineers). The awareness level of other Service class people

    is relatively low leaving those who are associated with financial Institution (LIC, Bajaj

    Allianz, Standard Charted Insurance).

    Count

    Engineer Doctor Other Service ClassProfession

    0

    10

    20

    30

    40

    50

    60

    70

    Count

    Aware of Mutual

    Fund

    No

    Yes

    Mutual Fund Awareness among Different Profession

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    Saving Percentage Slab * Percentage Invest in MF's from Saving Cross tabulation

    Percentage Invest in MF's from Saving

    1-15 15 -30 30-45 45 and Above Total

    1-15 24 2 0 0 26

    15-30 29 3 0 1 33

    30-45 17 2 3 0 22

    SavingPercentageSlab

    45 and Above 3 3 1 0 7

    Total 73 10 4 1 88

    Inference:

    From the above graph, it can be interpreted that only 44% of people are

    investing in mutual funds. Further it is found that people belonging to various income

    slab group are mainly investing in slab of 1-15 % in mutual fund from their saving and

    maximum investment in mutual fund is made by people of income slab group of Above 3

    Lac.

    45 and Above30-4515-301-15

    Saving Percentage Slab

    30

    25

    20

    15

    10

    5

    0

    Count

    Saving Slab Vs Percentage Investment in MFs

    45 and Above30-45

    15 -30

    1-15

    Percentage Invest inMF's from Saving

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    M P Birla Institute of Management 62

    Inference:

    On the basis of survey it is found that in sample of 200 people, 71% people

    found that investing in mutual fund is beneficial and approximately 23% said against it

    and 7% of people have no idea about this matter. One of the reasons of such a positive

    opinion is continuous growth in economy and high returns from mutual funds.

    Frequency Percent Valid PercentCumulativePercent

    Valid No 45 22.5 24.1 24.1

    Yes 142 71.0 75.9 100.0

    Total 187 93.5 100.0

    Missing System 13 6.5

    Total 200 100.0

    No

    Yes

    Missing

    Is MF's Beneficial

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    M P Birla Institute of Management 63

    Preferred Investment Pattern

    Frequency Percent Valid PercentCumulativePercent

    Valid Short Term 62 31.0 32.6 32.6

    Long Term 128 64.0 67.4 100.0

    Total 190 95.0 100.0

    Missing System 10 5.0

    Total 200 100.0

    Inference:

    In this study, it is found that maximum people in sample prefer to long term

    investment because in their opinion in long term (period of more than 1 year) suddenmarket fluctuations does not affect their capital. 31% people prefer to invest their money

    in short term (period of less than 1 year) because they are the mainly those people who

    like to invest in stock market to get quick return.

    Short Term

    Long Term

    Missing

    Preferred Investment Pattern

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    Investment pattern of Doctors

    66

    89

    26

    917 19

    0

    20

    40

    60

    80

    100

    FD LIC PO Gold RealEstate

    StockMarket

    Investment Options

    P

    ercentageofD

    octors

    Inference:

    From the above graph, it was found that the most preferable investment option

    for Doctors is LIC followed by FD and then Post Office. After these options Doctor opts

    for stock market as next preferable investment option because they are aware from the

    market and they want fast returns. The amount spent on these options depends on amount

    of risk involved.

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    Investment pattern of Other Service

    class

    38

    75

    31

    13 1019

    01020304050607080

    FD LIC PO Gold RealEstate StockMarket

    Investment Option

    PercentageofOther

    serviceclasspeople

    Inference:

    Their investment pattern is similar to other professional groups. But in compare

    of other two groups they are investing more in gold. Rise in percentage of investor of

    Stock market and gold in this group is mainly due to those people who are working in

    financial institution.

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    Awareness of Different Mutual Funds

    149131 127

    94

    142

    53

    148

    51 69 73106

    58

    147

    52

    0%10%20%30%40%50%60%70%80%90%

    100%

    ICICIM

    F

    RelianceMF

    UTIMF

    TataM

    F

    SBIMF

    Fran

    klinTe

    mple

    tonM

    F

    HDFCM

    F

    Various Mutual Funds

    PercentageofRespondents

    Unaware

    Aware

    Inference:From the above graph, it is found that people of sample are much aware of

    ICICI MF, followed by HDFC MF; this is mainly due to the good performance of these

    two mutual funds in the past. SBI mutual fund is also popular among the people as State

    Bank of India has recognized name in India. Since UTI being the oldest mutual fund

    launched in India so its awareness is quite common. Reliance, Tata and Franklin

    Templeton mutual funds are new in the market but their awareness in market is also

    good.

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    M P Birla Institute of Management 70

    Investors vs Non-Investors of Mutual Funds

    36%

    5%

    2%

    1%

    56%

    01-15%

    15-30%

    30-45%

    45% and Above

    Not Investing

    Inference:

    In this study, only 44% people are investing in mutual funds and 56% are not.

    It is mainly because people dont have proper information about mutual funds. Only 36%

    of total group i.e. major part of investors are investing in 1-15% slab of their saving in

    mutual fund.

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    SUMMARY

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    M P Birla Institute of Management 73

    The major reason was that the company promised more than what anybody could ideally

    return. It is difficult to promise high return of up to 12 per cent year after year when the

    products are equity-based. Nearly 62 per cent of the shortfall was because of `mis-

    pricing'.

    Roughly 19 per cent of the shortfall was due to equity's underperformance. In the last

    four years, the equity market has been rather flat.

    When 20-30 per cent of the portfolio consisted of equities in plans like US-64 and when

    that investment does not earn, it impacts the overall return.

    Around 7-8 per cent of shortfall was due to the NPAs, which have crept into many of our

    funds and high-risk investments accounted for 3-4 per cent.

    Today, UTI is a world class organisation in terms of an AMC and have introduced a five-

    layer approach in asset management business advisory, decision making, dealing

    rooms, NAV and back office compliance which is headed by an officer from the RBI.

    And all the five layers report directly to the Chairman.

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    RECOMMENDATIONS

    AND

    CONCLUSIONS

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    M P Birla Institute of Management 75

    The Mutual Fund as an option of investment is popular among the investors; in the

    sample of 200, 86% people are aware of mutual funds .This awareness varies

    according to various income groups and profession. This Profession group includes

    Doctors, Engineers, and other service class people. In which 91% Doctors, 85%

    Engineers and 83% other service class people are aware of mutual funds. But it was

    found that only 44% people are investing in mutual funds and in that maximum of

    them are investing only 1-15 % of their saving, in mutual fund.

    Also in this study, 71% people said that investing in mutual fund is beneficial and

    they prefer Long term Investment (period of more than 1 year) than short term

    Investment (period of less than 1 year). After this study, it was found that nearly 89%

    people are aware of the tax benefit provided by mutual fund.

    Also, it was found that people are much aware of ICICI Mutual fund and HDFC

    Mutual fund in private sector and SBI and UTI in public sector and many of them are

    aware of the emerging mutual fund like Tata mutual fund, Reliance mutual fund.

    Finally, after the study it was found that all the three groups likes to invest more in

    LIC and Bank FDs and they consider mutual fund as a risky option to invest.

    Learning Outcomes

    Level of Awareness : From the interaction with the people it was observed that

    people do have general awareness about mutual funds, the risk involved and high

    return but there is a lack of in depth product knowledge ,so, various promotional

    programs so be undertaken to increase the knowledge of end customer.

    Perception about Mutual Fund: The general perception about mutual funds is that

    they are risky. Risk involved with mutual funds scores more than the returns

    which is providing hindrance to Mutual Fund Popularity. Past incidence such as

    UTI Scam adds to negative perception about mutual funds. Mutual fund should be

    marketed as High Return and Low risk Investment option.

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    Target Age Group: After interacting with people a trend is being observed. People

    above 35 years of age tend to avoid risk thereby opt for investment options such

    as FDs , Post Office, PPF, GPF .In short opt for low risk investment options

    ,whereas people within age group 22- 35 are more eager to take risk for high

    returns, so this age group should be targeted.

    For any AMC, it is very necessary to improve their Distribution Channel and sales

    practices in order to increase more and more investment. For this, company needs

    to make their distributor aware of Information Technology in order to act quickly

    and empower themselves with the growing power of Internet. Net based

    marketing has the potential to be highly relevant, personalized and productive.

    Mutual Fund development needs better and more attractive incentives.

    Entry load in Mutual Fund (2.25%) is much higher and it should be reduced.

    Income Tax provisions are complicated in case in mutual funds which needs more

    clarifications as well as relaxations.

    Tax structure should be rationalized so as to promote saving.

    Lock-in period for the tax saving scheme should be minimized, liquidity should

    be increased.

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    M P Birla Institute of Management 77

    BIBLIOGRAPHY

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    M P Birla Institute of Management 78

    www.google.com

    www.uti.com

    www.hdfc.com

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    M P Birla Institute of Management 79

    APPENDIX

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