Strategies for Success10 Steps to Better

Student Support Services For Online Students

Presented by Corey Davis

Determine accreditation requirements.Step One

Determine your accrediting agency's rules and regulations for online programs.

SACS Guidelines in the Application of the Principles of Accreditation To Distance and Correspondence Education.

Conduct a text-based audit of services.Step Two

Conduct a text-based audit of services by "proofing" published materials about your services from the point of view of a completely online student.

Conduct a real-time audit of services.Step Three

Use secret student shoppers to "spoof" the published process by trying to access various services.

SACS Distance Education Guidelines Compliance Checklist for Odessa College

Use a recognized tool or survey instrument to validate your self-assessment and understand your place and edge in the market.

Modify policies based on audits.Step Four

Determine mission-driven services.Step Five

Based on your program's mission, determine the types of services you have to provide.

Determine market-driven services.Step Six

Coupled with your mission-driven services, determine the level of services that will appeal to your "customers" and give you a competitive edge in the market.

Mobile...Friendly...Affordable

Assess your students all the time.Step Seven

Use a robust tool to assess your students' skills going "into, through and beyond" each course of your online program.

SmarterMeasure Assessment Scales and Sub-scales

SmarterMeasure Test & Export Results

Use survey data to inform the development and expansion and marketing of student support services.

Survey your audience.Step Eight

Match technology to services.Step Nine

Adopt comprehensive base technologies to your mission/market-driven services.

Mobile...Friendly...Affordable

Match technology to services.Step Nine

Mobile FriendlyAccessibl

eAffordable

Connect Yard

👍👍 👍👍 👍👍 👍

Flat World

👍 👍👍 👍👍 👍👍

Read-Speaker

👍 👍👍 👍👍 👍👍*

Smarter-

Measure👍 👍👍 👍👍 👍👍*

Soft-Chalk

👍👍 👍👍 👍👍 👍👍** special pricing through Virtual College of Texas

Match technology to services.Step Nine

Mobile

FriendlyAccessibl

eAffordabl

e Innovati

ve Educato

rs

👍 👍👍 👍👍 👍👍

Live Ink 👍 👍👍 👍👍 👍👍

Meebo 👍 👍👍 👍👍 👍👍

Starfish 👍 👍👍 👍👍 👍

WebEx 👍👍 👍👍 👍👍 👍

Step Nine

We use Blackboard as a secure portal.

Match technology to services.

Step Nine

We use ConnectYard for all course communication and technical support.

Match technology to services.

Step Nine

We use Flat World Knowledge as a primary textbook provider.

Match technology to services.

Step Nine

We use ReadSpeaker to support students receiving disability services and on the go students.

Match technology to services.

Step Nine

We use SoftChalk to create mobile courses, address accessibility issues, and create affordable "textbooks."

Match technology to services.

Step Nine

We use Innovative Educators (especially StudentLingo) to inform our Student Success Course.

Match technology to services.

Step Nine

We use LiveInk to support our students receiving disability services.

Match technology to services.

Step Nine

We use Meebo for customer service and technical support.

Match technology to services.

Step Nine

We use Starfish as our early alert warning system to catch students who are at risk for failing or dropping out.

Match technology to services.

Step Nine

We use WebEx for live office hours, tutoring sessions and broadcasting live face-to-face classes.

Match technology to services.

Step Ten

Collaborate with corporate partners to fulfill support service needs.

Form corporate partnerships.

Corey Davis•Director of Online Learning, Our Lady of the Lake University

•Previously Executive Director of OC Global

•BA, Drama - Stanford University

•MSEd, Online Teaching & Learning - CSU, East Bay

•Ed.D doctoral student - University of Texas at San Antonio

•corey@coreydavishighered.com

•http://www.coreydavishighered.com

This presentation was sponsored by