strategies for building resilience · strategies for building resilience april 26, 2019. purpose...
TRANSCRIPT
Strategies for Building Resilience
A P R I L 2 6 , 2 0 1 9
Purpose
This workshop is designed to strengthen your individual and organizational capacity to survive, adapt, and grow through chronic stresses and acute shock experiences.
Learning Objectives:
• Explore tactics, tools, and take-aways to build personal and organizational resilience.
• Examine individual and organizational responsibility for building resilience.
• Develop your own personal resilience plan.
Building Resilience
What is Resilience?
Personal Resilience
The capacity of humans to survive, adapt, and grow, no matter what kinds of chronic stresses and acute shocks they experience.
Organizational Resilience
The capacity of organizations to collectively deliver their mission, and be even more effective, through challenging circumstances.
The ability to bounce back from adversity, to overcome and work through challenges, and to use those times to learn, grow, and break through in order to thrive versus just survive.
- Graham, Cuthbert, Sloan; Lemonade: The Leader’s Guide to Resilience at Work
Personal and organizational are often inseparable
Acute Shocks
Chronic Stressors
How Does Resilience Show Up?Appreciative Inquiry Discussion
Share an example of personal or organizational resilience that has inspired, encouraged or impressed you• Was it related to a chronic stressor or an acute shock?• What was the benefit of resilience? • What contributed to the person or organization recovering
and/or growing from the adversity?
How often is your resilience tested?
How often have you experienced… Constantly4
Frequently3
Occasionally2
Rarely1
Never0
1. Events that alter your life path2. Stress that impacts you physically 3. Instability of basic needs4. Hurtful interactions with others 5. Little control over your quality of life6. Unsafe or unhealthy situations7. Uncertainty about the future8. Disregard for your contributionsTOTAL =
Where are you on the continuum?
0 – Low 16 – Medium 32 – High
These are a few examples of experiences that test our resilience. It is not an all-inclusive list.
Perspective is important
TACTICS FOR PERSONAL RESILIENCE
Be Kind To Yourself
Process Your Feelings
Let Go What You Can’t Control
Seek Support From Others
Tactics to Build Personal Resilience
Addressing the immediate …
Prepare for Likely Changes
Take Care of Your Body
Accept the New Normal
Act On What You Can Control
Tactics to Build Personal Resilience
Preparing and caring for your body and spirit …
Likely Change Potential Impact What I Can DoMy metabolism will slowdown as I age
I could gain weight and be at risk for new chronic health conditions
Manage my diet and increase my exercise
Automation is changing the way my job will be done in the future
My role may be very different than it is now –or not be needed at all
Learn more about the new technology and build skills.Look for a new occupation
I will have a new boss soon who will not know me or what I can do
They might not appreciate my value
Proactively measure and communicate my value.Manage my expenses
Readiness Builds Resilience
• Anticipate likely (realistic) changes • Consider potential impacts – avoid “awfulizing” • Prepare to apply your capabilities to manage them
TACTICS FOR ORGANIZATIONAL RESILIENCE
Share Information
Demonstrate Competence
Provide Support Resources
Practice Empathy
Tactics to Build Organizational Resilience
Foster Community
Engage in the Path Forward
Build Capacity & Capability
Plan For Continuity
Tactics to Build Organizational Resilience
Communications are clear, consistent and compelling
Productive work continues
Sense of “team” is fostered
Power/turf are not issues
Morale is a focus of leaders
Change shows improvement
people will feel informed, engaged and empowered
improvements gain momentum
people can lean on each other
management gains credibility
people increase commitment
people become excited
Tactics to Build Organizational Resilience
If… Then…
Personal Resilience Self-Assessment
Through adversity, how often do you… Always4
Usually3
Sometimes2
Rarely1
Never0
1. Process your feelings2. Seek the support of others 3. Be kind to yourself4. Let go of what you cannot control5. Act on what you can control6. Take care of your body7. Accept the new normal8. Prepare for likely changes TOTAL =
How strong is your practice of personal resilience? Place an X on the line.
0 – Low 16 – Medium 32 – High
Resilience is a skill that can be developed with practice. Think about experiences across your life. What is your general practice when you go through adversity?
Strengthening Your Personal Resilience
Actions I will take1. Process your feelings
2. Seek the support of others
3. Be kind to yourself
4. Let go of what you cannot control
5. Act on what you can control
6. Take care of your body
7. Accept the new normal
8. Prepare for likely changes
Based on your self-assessment results, select up to 3 areas you want to strengthen.What actions will you take to build each resilience practice?
Organizational Resilience Assessment
Through adversity, how often do your leaders… Always4
Usually3
Sometimes2
Rarely1
Never0
1. Demonstrate confidence and competence2. Practice empathy3. Provide support & development resources4. Provide clear, honest, timely information5. Invest in talent capacity & capability6. Engage people in shaping the path forward7. Plan for continuity8. Foster a cohesive communityTOTAL =
How strong is culture of resilience in your organization? Place an X on the line.
0 – Low 16 – Medium 32 – High
Resilience is an cultural characteristic that can be strengthened through intentional acts of leaders. Think about experiences in your organization. What practices are common when the organization goes through adversity?
Ways I will strengthen my organization
1. Demonstrate confidence and competence
2. Practice empathy
3. Provide support & development resources
4. Provide clear, honest, timely information
5. Invest in talent capacity & capability
6. Engage people in shaping the path forward
7. Plan for continuity
8. Foster a cohesive community
Strengthening Organizational Resilience
Based on your assessment responses, select up to 3 practices your organization needs to demonstrate more consistently. What actions can you take to build a stronger resilience culture.
Tools and Take-Aways
Developing capacity to proactively navigate both
routine and extraordinary life challenges
GT Resilience Resource Group
http://sdie.gatech.edu/resilience-employee-resource-group
A FEW GOOD READS
ONLINE RESOURCES
• Positive Psychology Program
https://positivepsychologyprogram.com/category/resilience/
• Posttraumatic Growth Research Group, Department of Psychology UNC Charlotte
https://ptgi.uncc.edu/
• International Business Continuity Institute
https://www.thebci.org/knowledge/search-knowledge.html
• 100 Resilient Cities Project
http://100resilientcities.org/cities/atlanta/
Building Resilience Together
Organization• Sharing information• Listening to concerns• Engaging people• Providing learning
experiences• Providing resources• Recognize and reward
progress
Individual• Seeking information• Sharing concerns• Getting involved• Seeking new knowledge
and skills• Use resources fully• Encourage and celebrate
successes
THANK YOU!COMMENTS/QUESTIONS?