strategic management
DESCRIPTION
Strategic Management. BUSINESS. the art of making irrevocable decisions based on insufficient knowledge. STRATEGY. Insight into how to create value. STRATEGY. Insight into how to create value. STRATEGIC MANAGEMENT. - PowerPoint PPT PresentationTRANSCRIPT
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Strategic Strategic ManagementManagement
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BUSINESS the art of making
irrevocable decisions
based on
insufficient knowledge
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STRATEGYInsight into
how to
create value
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STRATEGYInsight into
how to
create value
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STRATEGIC MANAGEMENT
managerial decisions and actions that determine the long-run performance of a
corporationEmphasizes monitoring and evaluating
environment (external)(external)
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Strategy ImplementationStrategy Implementation
Chapter 13Chapter 13StrategicStrategic
EntrepreneurshipEntrepreneurship
Chapter 11Chapter 11OrganizationalOrganizationalStructure and Structure and
ControlsControls
Chapter 10Chapter 10CorporateCorporate
GovernanceGovernance
Chapter 12Chapter 12StrategicStrategic
LeadershipLeadership
Strategy FormulationStrategy Formulation
StrategicStrategicCompetitivenessCompetitivenessAbove-AverageAbove-Average
ReturnsReturns
Strategic IntentStrategic IntentStrategic MissionStrategic Mission
Chapter 2Chapter 2The ExternalThe ExternalEnvironmentEnvironment
Chapter 3Chapter 3The InternalThe InternalEnvironmentEnvironment
The Strategic The Strategic Management Management ProcessProcess
FeedbackFeedback
Str
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Str
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Str
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Str
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Str
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Str
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Chapter 6Chapter 6Corporate-Corporate-
Level StrategyLevel Strategy
Chapter 9Chapter 9CooperativeCooperative
StrategyStrategy
Chapter 5Chapter 5Competitive RivalryCompetitive Rivalry
and Competitiveand CompetitiveDynamics Dynamics
Chapter 8Chapter 8InternationalInternational
StrategyStrategy
Chapter 4Chapter 4Business-LevelBusiness-Level
StrategyStrategy
Chapter 7Chapter 7Acquisition andAcquisition andRestructuringRestructuring
StrategiesStrategies
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Sustained Competitive Advantage
Above-Average ReturnsReturns in excess of what an investor expects to earn from other investments with similar risk
Occurs when a firm develops a strategy that competitors are not simultaneously implementing
Provides benefits which current and potential competitors are unable to duplicate
Strategic CompetitivenessAchieved when a firm successfully formulates and implements a value-creating strategy
Important Definitions
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ORGANIZATION The Pyramid The Web or Network
FOCUS Internal External
STYLE Structured Flexible
SOURCE OF STRENGHT Stability Change
STRUCTURE Self-sufficiency Interdependencies
RESOUCES Atoms-physical assetsBits-information
OPERATIONS Vertical integration Virtual integration
PRODUCTS Mass production Mass customization
REACH Domestic Global
DATA: BUSINESS WEEK
CHARACTERISTIC 20TH CENTURY 21ST CENTURY
What a Difference a Century Can MakeContrasting views of the corporation:
What a Difference a Century Can MakeContrasting views of the corporation:
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FININCIALS Quarterly Real time
INVENTORIES Months Hours
STRATEGY Top-down Bottom-up
LEADERSHIP Dogmatic Inspirational
WORKERS Employees Employees/free agents
JOB EXPECTIONS Security Personal growth
MOTIVATION To compete To build
IMPROVEMENTS Incremental Revolutionary
QYALITY Affordable best No compromiseDATA: BUSINESS WEEK
CHARACTERISTIC 20TH CENTURY 21ST CENTURY
What a Difference a Century Can MakeContrasting views of the corporation:
What a Difference a Century Can MakeContrasting views of the corporation:
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The pace of change is relentless....and increasing
The pace of change is relentless....and increasing
Traditional industry boundaries are blurring, such as...
Traditional industry boundaries are blurring, such as...
• Computers• Telecommunications• Computers• Telecommunications
21st Century Competitive 21st Century Competitive LandscapeLandscape
Fundamental nature of competition is changing
•Rapid technological changes
•Rapid technology diffusions
Dramatic changes in information and communication technologies
•Increasing importance of knowledge
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Fundamental nature of competition is changing
Competitive Landscape
Hypercompetitive Hypercompetitive environmentsenvironments
Dynamics of strategic maneuvering among global and innovative combatants
Price-quality positioning, new know-how, first mover
Protect or invade established product or geographic markets
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Fundamental nature of competition is changing
Hypercompetitive Hypercompetitive environmentsenvironments
Competitive Landscape
Emergence of global economy
Goods, services, people, skills, and ideas move freely across geographic borders.
Spread of economic innovations around the world.
Political and cultural adjustments are required.
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Fundamental nature of competition is changing
Hypercompetitive Hypercompetitive environmentsenvironments
Competitive Landscape
Emergence of global economy
Rapid technological change
Increasing rate of technological change and diffusion
The information age
Increasing knowledge intensity
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The Industrial Organization model suggests that above-average returns for any firm are largely determined by characteristics outside the firm.
I/O ModelI/O Model
This model largely focuses on industry structure or attractiveness of the external environment rather than internal characteristics of the firm.
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GeneralGeneral
GlobalGlobal
TechnologicalTechnological
Eco
nom
ic
Eco
nom
ic
Sociocultural
Sociocultural
Polit
ical
/Leg
al
Polit
ical
/Leg
al Dem
ographic
Dem
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External Environments
Industry Environment
Competitor Environment
I/O Model of Above-Average Returns
1.1. Strategy dictated by the Strategy dictated by the external environments external environments of the firm (what of the firm (what opportunities exist in opportunities exist in these environments?)these environments?)
2.2. Firm develops internal Firm develops internal skills required by skills required by external environment external environment (what can the firm do (what can the firm do about the about the opportunities?)opportunities?)
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The Resource-Based model suggests that above-average returns for any firm are largely determined by characteristics inside the firm.
The Resource-Based model suggests that above-average returns for any firm are largely determined by characteristics inside the firm.
This model focuses on developing or obtaining valuable resources and capabilities which are difficult or impossible for rivals to imitate.
This model focuses on developing or obtaining valuable resources and capabilities which are difficult or impossible for rivals to imitate.
Resource-Based ModelResource-Based Model
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1.Strategy dictated by 1.Strategy dictated by unique resources and unique resources and capabilities of the firm capabilities of the firm (what can the firm do (what can the firm do best?)best?)
2.Find an environment in 2.Find an environment in which to exploit these which to exploit these assets (where are the assets (where are the best opportunities?)best opportunities?)
Resource-based Model of Above Average Returns
1. Firm’s Resources1. Firm’s Resources
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Four Attributes of Resources and Capabilities (Competitive Advantage)
other products can not other products can not accomplish the same functionaccomplish the same function
ValuableValuableallow the firm to exploit allow the firm to exploit opportunities or neutralize threats opportunities or neutralize threats in its external environmentin its external environment
RareRare possessed by few, if any, current possessed by few, if any, current and potential competitorsand potential competitors
Costly to Costly to imitateimitate
when other firms cannot obtain when other firms cannot obtain them or must obtain them at a them or must obtain them at a much higher costmuch higher cost
NonsubstitutableNonsubstitutable Res
ourc
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nd C
apab
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ies
Res
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apab
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Resources and capabilities that meet these four criteria become a source of:
ValuableValuable
RareRare
Costly to imitateCostly to imitate
NonsubstitutableNonsubstitutable
Core CompetenciesCore Competencies
Res
ourc
es a
nd C
apab
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ies
Res
ourc
es a
nd C
apab
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Competitive Competitive advantageadvantage
Strategic Strategic competitivenesscompetitiveness
Ability to earn Ability to earn above-average above-average
returnsreturns
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Groups who are affected by a Groups who are affected by a firm’s performance and who firm’s performance and who have claims on its wealthhave claims on its wealth
The firm must The firm must maintain performance maintain performance at an adequate level in at an adequate level in order to retain the order to retain the participation of key participation of key stakeholdersstakeholders
The Firm and Its Stakeholders
StakeholdersStakeholders
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Capital Market StakeholdersCapital Market Stakeholders
The Firm and Its Stakeholders
ShareholdersShareholdersMajor suppliers of Major suppliers of capitalcapital
•BanksBanks•Private lendersPrivate lenders•Venture capitalistsVenture capitalists
StakeholdersStakeholders
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Capital Market StakeholdersCapital Market Stakeholders
Product Market StakeholdersProduct Market Stakeholders
The Firm and Its Stakeholders
Primary customersPrimary customersSuppliersSuppliersHost communitiesHost communitiesUnionsUnions
StakeholdersStakeholders
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Capital Market StakeholdersCapital Market Stakeholders
Product Market StakeholdersProduct Market Stakeholders
Organizational StakeholdersOrganizational Stakeholders
The Firm and Its Stakeholders
EmployeesEmployeesManagersManagersNonmanagersNonmanagers
StakeholdersStakeholders
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Stakeholder InvolvementTwo issues affect the extent of Two issues affect the extent of stakeholder involvement in the firmstakeholder involvement in the firm
How do you divide the How do you divide the returns to keep returns to keep stakeholders involved?stakeholders involved?
11Capital Capital MarketMarket
Product Product MarketMarket
Organ
izatio
nal
Organ
izatio
nal
How do you How do you increase the returns increase the returns so everyone has so everyone has more to share?more to share?
22
Real Issue
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Purpose of StrategyPurpose of Strategy
Value CreationOne definitionuse core competence and synergy to provide increased benefits with lower costs paid.
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SYNERGY: when organizational parts interact to produce a joint effect that is greater than the sum of its parts acting alone.
CORE COMPETENCE: something the organization does especially well in comparison to its competitors
Purpose of StrategyPurpose of Strategy
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STRATEGYSTRATEGYInsight into Insight into
how to how to
create valuecreate value
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Strategic Strategic ManagementManagement
Environmental AnalysisEnvironmental Analysis
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Evaluate Current:•Mission•Goals•Strategies
Scan ExternalEnvironment
Define New:•Mission•Goals
IdentifyStrategicFactors:•Opportunities•Threats
IdentifyStrategicFactors:•Strengths•Weaknesses
Scan InternalEnvironment
FormulateStrategy:•Corporate•Business
ImplementStrategy viaChanges in:•Leadership•Culture•Human Resources•Information and Control Systems
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Evaluate Current:•Mission•Goals•Strategies
Strategic Management Process
How are they doing?Are they reflective?Are they aspirational?Are they relevant?
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Evaluate Current:•Mission•Goals•Strategies
•Scan External•Environment
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External Environmental Analysis
A continuous process which includesA continuous process which includes Scanning: Identifying early signals of environmental
changes and trends Monitoring: Detecting meaning through ongoing observations
of environmental changes and trends Forecasting: Developing projections of anticipated outcomes
based on monitored changes and trends Assessing: Determining the timing and importance of
environmental changes and trends for firms’ strategies and their management
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GlobalGlobal
TechnologicalTechnological
Eco
nom
ic
Eco
nom
ic
Sociocultural
Sociocultural
Polit
ical
/Leg
al
Polit
ical
/Leg
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ographic
Dem
ographic
The External EnvironmentGeneralGeneral
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GlobalGlobal
TechnologicalTechnological
Eco
nom
ic
Eco
nom
ic
Sociocultural
Sociocultural
Polit
ical
/Leg
al
Polit
ical
/Leg
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ographic
Dem
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The External Environment
The layer of The layer of the external the external environment environment that affects that affects the the organization organization
indirectlyindirectly..
GeneralGeneral
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General Environment
Sociocultural segmentSociocultural segment Women in the workplaceWomen in the workplace Workforce diversityWorkforce diversity Attitudes about quality of worklifeAttitudes about quality of worklife Concerns about environmentConcerns about environment Shifts in work and career preferencesShifts in work and career preferences Shifts in product and service preferencesShifts in product and service preferences
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Economic segmentEconomic segment
General Environment
Inflation ratesInflation rates Interest ratesInterest rates Trade deficits or surplusesTrade deficits or surpluses Budget deficits or surplusesBudget deficits or surpluses Personal savings ratePersonal savings rate Business savings ratesBusiness savings rates Gross domestic productGross domestic product
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General Environment
Political/Legal SegmentPolitical/Legal Segment
Antitrust lawsAntitrust laws Taxation lawsTaxation laws Deregulation philosophiesDeregulation philosophies Labor training lawsLabor training laws Educational philosophies and policiesEducational philosophies and policies
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General Environment Technological SegmentTechnological Segment
Product innovationsProduct innovations Applications of knowledgeApplications of knowledge Focus of private and government-supported Focus of private and government-supported
R&D expendituresR&D expenditures New communication technologiesNew communication technologies
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General Environment
Global SegmentGlobal Segment Important political eventsImportant political events Critical global marketsCritical global markets Newly industrialize countriesNewly industrialize countries Different cultural and institutional attributesDifferent cultural and institutional attributes
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General Environment Demographic SegmentDemographic Segment
Population sizePopulation size Age structureAge structure Geographic Geographic
distributiondistribution Ethnic mixEthnic mix Income distributionIncome distribution
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GlobalGlobal
TechnologicalTechnological
Eco
nom
ic
Eco
nom
ic
Sociocultural
Sociocultural
Polit
ical
/Leg
al
Polit
ical
/Leg
al Dem
ographic
Dem
ographic
The External EnvironmentGeneralGeneral
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GlobalGlobal
TechnologicalTechnological
Eco
nom
ic
Eco
nom
ic
Sociocultural
Sociocultural
Polit
ical
/Leg
al
Polit
ical
/Leg
al Dem
ographic
Dem
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Industry Environment
Competitor Environment
The External EnvironmentGeneralGeneral
The layer of The layer of the external the external environment environment that affects that affects the the organization organization
directly.directly.
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Industry Environment A set of factors that directly influences a A set of factors that directly influences a
company and its competitive actions and company and its competitive actions and responses.responses.
Interaction among these factors Interaction among these factors determine an industry’s profit potential.determine an industry’s profit potential.
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Five Forces Model of CompetitionThreat of New Entrants
Threat of New Entrants
Bar
gain
ing
Pow
er o
f
Bar
gain
ing
Pow
er o
f Su
pplie
rsSu
pplie
rs
Bargaining Power of Bargaining Power of BuyersBuyers
Threat of Substitute
Threat of Substitute
Products
Products
Rivalry A
mong
Rivalry A
mong
Competing Firm
s
Competing Firm
s
Five Forces ofFive Forces ofCompetitionCompetition
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Threat of New Entrants
Barriers to entryBarriers to entry Economies of scaleEconomies of scale Product differentiationProduct differentiation Capital requirementsCapital requirements Switching costsSwitching costs Access to distribution channelsAccess to distribution channels Cost disadvantages independent of scaleCost disadvantages independent of scale Government policyGovernment policy Expected retaliationExpected retaliation
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Bargaining Power of Suppliers
A supplier group is powerful when:A supplier group is powerful when: it is dominated by a few large companiesit is dominated by a few large companies satisfactory substitute products are not available to satisfactory substitute products are not available to
industry firmsindustry firms industry firms are not a significant customer for the industry firms are not a significant customer for the
supplier groupsupplier group suppliers’ goods are critical to buyers’ marketplace suppliers’ goods are critical to buyers’ marketplace
successsuccess effectiveness of suppliers’ products has created high effectiveness of suppliers’ products has created high
switching costsswitching costs suppliers are a credible threat to integrate forward into the suppliers are a credible threat to integrate forward into the
buyers’ industrybuyers’ industry
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Bargaining Power of Buyers
Buyers (customers) are powerful when:Buyers (customers) are powerful when: they purchase a large portion of an industry’s total outputthey purchase a large portion of an industry’s total output the sales of the product being purchased account for a the sales of the product being purchased account for a
significant portion of the seller’s annual revenuessignificant portion of the seller’s annual revenues they could easily switch to another productthey could easily switch to another product the industry’s products are undifferentiated or the industry’s products are undifferentiated or
standardized, and buyers pose a credible threat if they standardized, and buyers pose a credible threat if they were to integrate backward into the seller’s industrywere to integrate backward into the seller’s industry
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Threat of Substitute Products
Product substitutes are strong threat when:Product substitutes are strong threat when: customers face few switching costscustomers face few switching costs substitute product’s price is lowersubstitute product’s price is lower substitute product’s quality and performance capabilities substitute product’s quality and performance capabilities
are equal to or greater than those of the competing productare equal to or greater than those of the competing product
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Intensity of Rivalry
Intensity of rivalry is stronger when competitors:Intensity of rivalry is stronger when competitors:
are numerous or equally balancedare numerous or equally balanced experience slow industry growthexperience slow industry growth have high fixed costs or high storage costshave high fixed costs or high storage costs lack differentiation or low switching costslack differentiation or low switching costs experience high strategic stakesexperience high strategic stakes have high exit barriershave high exit barriers
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High Exit Barriers
Common exit barriers include:Common exit barriers include: specialized assets (assets with values linked to a specialized assets (assets with values linked to a
particular business or location)particular business or location) fixed costs of exit such as labor agreementsfixed costs of exit such as labor agreements strategic interrelationships (relationships of mutual strategic interrelationships (relationships of mutual
dependence between one business and other parts of a dependence between one business and other parts of a company’s operation, such as shared facilities and access company’s operation, such as shared facilities and access to financial markets)to financial markets)
emotional barriers (career concerns, loyalty to employees, emotional barriers (career concerns, loyalty to employees, etc.)etc.)
government and social restrictionsgovernment and social restrictions
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Societal ForcesTask
Elements
Economics123
Technological123
Political-Legal123
Sociocultural123
Communities
Competitors
Cre ditors
Customers
Employees/Unions
Governments
Special-interest groups
Shareholders
Su ppliers
Tra de associations
TREND ANALYSISENVIORNMENTAL ANALYSIS
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Competitor Environment
Competitor intelligenceCompetitor intelligence is the ethical is the ethical gathering of needed information and data gathering of needed information and data about competitors’ objectives, strategies, about competitors’ objectives, strategies, assumptions, and capabilitiesassumptions, and capabilities
what drives the competitor as shown by its what drives the competitor as shown by its future future objectivesobjectives
what the competitor is doing and can do as revealed what the competitor is doing and can do as revealed by its by its current strategycurrent strategy
What the competitor believes about itself and the What the competitor believes about itself and the industry, as shown by its industry, as shown by its assumptionsassumptions
What the the competitor may be able to do, as What the the competitor may be able to do, as shown by its shown by its capabilitiescapabilities
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STRATEGYSTRATEGYInsight into Insight into
how to how to
create valuecreate value
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Evaluate Current:•Mission•Goals•Strategies
•Scan External•Environment
IdentifyStrategicFactors:
Scan InternalEnvironment
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Internal Analyses
By studying the By studying the internal environment, internal environment, firms identify what firms identify what they they can docan do
Unique resources, Unique resources, capabilities, and capabilities, and core competenciescore competencies
(sustainable (sustainable competitive competitive advantage)advantage)
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How do we assemble How do we assemble bundlesbundles of of resources, capabilities and core resources, capabilities and core competencies to competencies to create valuecreate value for for customers?customers?
How do we effectively manage current How do we effectively manage current core competencies while simultaneously core competencies while simultaneously developing new ones?developing new ones?
How do we learn to How do we learn to change rapidlychange rapidly??
Key Questions for Managersin Internal Analysis
Key Questions for Managersin Internal Analysis
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Components ofInternal Analysis
Discovering CoreDiscovering CoreCompetenciesCompetencies
ResourcesResources• TangibleTangible• IntangibleIntangible
CapabilitiesCapabilities
CoreCoreCompetenciesCompetencies
CompetitiveCompetitiveAdvantageAdvantage
StrategicStrategicCompetitivenessCompetitiveness
Four CriteriaFour Criteriaof Sustainableof SustainableAdvantagesAdvantages
• ValuableValuable• RareRare• Costly to ImitateCostly to Imitate• NonsubstitutableNonsubstitutable
ValueValueChainChain
AnalysisAnalysis
• OutsourceOutsource
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Discovering CoreDiscovering CoreCompetenciesCompetencies
ResourcesResources• TangibleTangible• IntangibleIntangible
Resources are what a Resources are what a firm has to work firm has to work with--its assets--with--its assets--including its people including its people and the value of its and the value of its brand namebrand name
Resources represent inputs Resources represent inputs into a firm’s production into a firm’s production process... such as capital process... such as capital equipment, skills of equipment, skills of employees, brand names, employees, brand names, finances and talented finances and talented managersmanagers
Tangible Tangible ResourcesResources
• FinancialFinancial• PhysicalPhysical• Human resourcesHuman resources• OrganizationalOrganizational
Intangible Intangible ResourcesResources
• TechnologicalTechnological• InnovationInnovation• ReputationReputation
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Discovering CoreDiscovering CoreCompetenciesCompetencies
CapabilitiesCapabilities
Capabilities become important when they are Capabilities become important when they are combined in unique combinations which create combined in unique combinations which create core competencies which have strategic value core competencies which have strategic value and can lead to competitive advantageand can lead to competitive advantage
Capabilities are what a firm does, and represent Capabilities are what a firm does, and represent the firm’s capacity or ability to integrate the firm’s capacity or ability to integrate individual firm resources to achieve a desired individual firm resources to achieve a desired objectiveobjective
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Discovering CoreDiscovering CoreCompetenciesCompetencies
CoreCoreCompetenciesCompetencies
Core competencies are resources and capabilities Core competencies are resources and capabilities that serve as a source of competitive advantage that serve as a source of competitive advantage over rivalsover rivals
Core competencies distinguish a company Core competencies distinguish a company competitively and make it distinctivecompetitively and make it distinctive
McKinsey and Co. recommends using three to four McKinsey and Co. recommends using three to four competencies when framing strategic actionscompetencies when framing strategic actions
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Four CriteriaFour Criteriaof Sustainableof SustainableAdvantagesAdvantages
• ValuableValuable• RareRare• Costly to ImitateCostly to Imitate• NonsubstitutableNonsubstitutable
Discovering CoreDiscovering CoreCompetenciesCompetencies
Valuable: Capabilities Valuable: Capabilities that help a firm that help a firm neutralize threats or neutralize threats or exploit opportunitiesexploit opportunities
Rare: Capabilities that Rare: Capabilities that are not possessed by are not possessed by many othersmany others
Costly to imitate: other Costly to imitate: other firms cannot develop firms cannot develop easily, easily,
• Unique historical Unique historical conditionsconditions
• Causal ambiguityCausal ambiguity• Social complexitySocial complexity
Nonsubstitutable: Nonsubstitutable: • Invisible to competitorsInvisible to competitors• Firm specific knowledgeFirm specific knowledge• Trust-based working Trust-based working
relationshipsrelationships
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SupportActivities
Primary Activities
Value Chain AnalysisValue Chain AnalysisIdentifying Resources and Capabilities That Can Add Value
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SupportActivities
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Value Chain AnalysisValue Chain AnalysisIdentifying Resources and Capabilities That Can Add Value
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SupportActivities
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SupportActivities
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SupportActivities
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SupportActivities
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SupportActivities
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Value Chain AnalysisValue Chain AnalysisIdentifying Resources and Capabilities That Can Add Value
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SupportActivities
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ProcurementProcurement
Technological DevelopmentTechnological Development
Value Chain AnalysisValue Chain AnalysisIdentifying Resources and Capabilities That Can Add Value
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SupportActivities
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Technological DevelopmentTechnological Development
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Value Chain AnalysisValue Chain AnalysisIdentifying Resources and Capabilities That Can Add Value
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SupportActivities
Primary Activities
Technological DevelopmentTechnological Development
Human Resource ManagementHuman Resource Management
Firm InfrastructureFirm Infrastructure
ProcurementProcurement
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SupportActivities
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Value Chain AnalysisValue Chain AnalysisIdentifying Resources and Capabilities That Can Add Value
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SupportActivities
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Technological DevelopmentTechnological Development
Human Resource ManagementHuman Resource Management
Firm InfrastructureFirm Infrastructure
ProcurementProcurement
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MARG
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Inbound Inbound LogisticsLogistics
OperationsOperationsOutboundOutboundLogisticsLogistics
ServiceService
Marketing Marketing & Sales& Sales
Technological DevelopmentTechnological Development
Human Resource ManagementHuman Resource Management
ProcurementProcurement
MARGIN
MARGIN
Firms often purchase a portionportion of their value-creating activities from specialty external suppliers who can perform these functions more efficientlymore efficiently
OutsourcingOutsourcingStrategic Choice to Purchase Some Activities From Outside Suppliers
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Core Competencies--Cautions and RemindersCore Competencies--Cautions and Reminders
Never take for granted that core competencies will continue to provide a source of competitive advantageNever take for granted that core competencies will continue to provide a source of competitive advantage
All core competencies have the potential to become Core RigiditiesAll core competencies have the potential to become Core Rigidities
Core Rigidities are former core competencies that sow the seeds of organizational inertia and prevent the firm from responding appropriately to changes in the external environment
Core Rigidities are former core competencies that sow the seeds of organizational inertia and prevent the firm from responding appropriately to changes in the external environment
Strategic myopia and inflexibility can strangle the firm’s ability to grow and adapt to environmental change or competitive threats
Strategic myopia and inflexibility can strangle the firm’s ability to grow and adapt to environmental change or competitive threats
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Evaluate Current:•Mission•Goals•Strategies
•Scan External•Environment
IdentifyStrategicFactors:•OpportunitiesOpportunities•ThreatsThreats
IdentifyStrategicFactors:•StrengthsStrengths•WeaknessesWeaknesses
Scan InternalEnvironment
SWOT SWOT AnalysisAnalysis
General & TaskEnvironment
InternalEnvironment
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SWOT ANALYSISSTRENGTHS
WEAKNESSES
are within the organization itself and not usually within the short run control of management
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SWOT ANALYSISSTRENGTHS
WEAKNESSES
are within the organization itself and not usually within the short run control of management
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SWOT ANALYSISSTRENGTHS
WEAKNESSES
OPPROTUNITIES
THREATS
are within the organization itself and not usually within the short run control of management
are outside the organization, general factors and trends in the societal environmental and specific factors in the task/industry environment
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SWOT ANALYSISSTRENGTHS
WEAKNESSES
OPPROTUNITIES
THREATS
are within the organization itself and not usually within the short run control of management
are outside the organization, general factors and trends in the societal environmental and specific factors in the task/industry environment
4-6 of each4-6 of each
Remember, Opportunities are presented by the External Environment, not company actions
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Strategic Strategic ManagementManagement
Strategy FormulationStrategy Formulation
CorporateCorporateBusinessBusiness
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Evaluate Current:•Mission•Goals•Strategies
Scan ExternalEnvironment
Refine New:•Mission•Goals
IdentifyStrategicFactors:•Opportunities•Threats
IdentifyStrategicFactors:•Strengths•Weaknesses
Scan InternalEnvironment
FormulateStrategy:•Corporate•Business
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Strategy Formulation
The process of developing long-range plans to deal effectively with environmental opportunities and threats in light of corporate strengths and weaknesses
Composed of Mission Objectives Strategic Plan Policies
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Mission
The purpose or reason for the corporation’s existence. It may be narrow or broad in scope.
Narrow Broad
Railroad Transportation
Insurance Financial Services
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Objectives
The end results of planned activity. They state WHAT is to be accomplished by WHEN. They should be quantified, if possible.
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Two Levels of Strategy
2. Business-Level Strategy2. Business-Level Strategy (Competitive Strategy)(Competitive Strategy)
How to create competitive advantage in each How to create competitive advantage in each business in which the company competesbusiness in which the company competes
Emphasizes improving the competitive position of a corporation’s products or units
1. Corporate-Level Strategy1. Corporate-Level Strategy (Company-wide Strategy)(Company-wide Strategy)
How to create value for the corporation as a wholeHow to create value for the corporation as a wholeCorporation’s overall direction and the management of its businesses
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Formulating Corporate Formulating Corporate StrategyStrategy
What Business ShouldWhat Business ShouldWe Be In?We Be In?
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GENERIC CORPORATE STRATEGIES
GROWTH
STABILITY
RETRENCHMENT
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GENERIC CORPORATE STRATEGIES
GROWTH
Vertical Integration
Horizontal Integration
Concentric (Related) Diversification
Conglomerate (Unrelated) Diversification
Up & down the value change
Up & down the value change
Backward - Forward
Backward - Forward
Increasing Increasing Geographic locationsGeographic locations
Range of productsRange of products
Similar industriesSimilar industries
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Adding Value by Diversification
Diversification most effectively adds value by either Diversification most effectively adds value by either of two mechanisms:of two mechanisms:
– Economies of scope:Economies of scope: cost savings attributed to cost savings attributed to transferring the capabilities and competencies developed transferring the capabilities and competencies developed in one business to a new businessin one business to a new business
– Market power:Market power: when a firm is able to sell its products when a firm is able to sell its products above the existing competitive level or reduce the costs of above the existing competitive level or reduce the costs of its primary and support activities below the competitive its primary and support activities below the competitive level, or bothlevel, or both
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GENERIC CORPORATE STRATEGIES
STABILITYPause/ Proceed with CautionNo Change
RETRENCHMENTTurnaroundDivestmentLiquidation
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MODELS OF CORPORATE STRATEGIES Business Strengths/Competitive Position
Strong Average Weak
Attractiveness
High
Med
Low
1 Growth
Concentric via Vertical Integration
2 Growth
Concentration via Horizontal Integration
3 Retrenchment
Turnaround
4 Stability
Pause or Proceed with caution
5 GrowthConcentration viaHorizontal Integration-------------------------- Stability No Change or Profit Strategy
6 Retrenchment Captive Company or Selling out
7 Growth
Concentric Diversification
8 Growth
Conglomeration Diversification
9 Retrenchment
Bankruptcy or Liquidation
MODELS OF CORPORATE STRATEGIES Business Strengths/Competitive Position
Strong Average Weak
Attractiveness
High
Med
Low
1 Growth
Concentric via Vertical Integration
2 Growth
Concentration via Horizontal Integration
3 Retrenchment
Turnaround
4 Stability
Pause or Proceed with caution
5 GrowthConcentration viaHorizontal Integration-------------------------- Stability No Change or Profit Strategy
6 Retrenchment Captive Company or Selling out
7 Growth
Concentric Diversification
8 Growth
Conglomeration Diversification
9 Retrenchment
Bankruptcy or LiquidationXX
XX
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Formulating Formulating Business StrategyBusiness Strategy
How will weHow will wecompete?compete?
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Business-Level Strategy
An integrated and coordinated set of commitments An integrated and coordinated set of commitments and actions the firm uses to gain a competitive and actions the firm uses to gain a competitive advantage by exploiting core competencies in advantage by exploiting core competencies in specific product marketsspecific product markets
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External EnvironmentExternal EnvironmentWhat the Firm Might DoWhat the Firm Might Do
Internal EnvironmentInternal EnvironmentWhat the Firm Can DoWhat the Firm Can Do
SustainableSustainableCompetitiveCompetitiveAdvantageAdvantageMatching Opportunitie
s to Strengths
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The Central Role of Customers
In selecting a business-level In selecting a business-level strategy, the firm determinesstrategy, the firm determines whowho it will serve it will servewhawhatt needs those target customers needs those target customers
have that it will satisfyhave that it will satisfy
howhow those needs will be satisfied those needs will be satisfied
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Types of Business-Level Strategies
Business-level strategies are intended to Business-level strategies are intended to create differences between the firm’s create differences between the firm’s position relative to those of its rivalsposition relative to those of its rivals
To position itself, the firm must decide To position itself, the firm must decide whether it intends to perform activities whether it intends to perform activities differently or to perform different activities differently or to perform different activities as compared to its rivalsas compared to its rivals
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Competitive Strategies
Differentiation
Cost Leadership
Focus
Unique/differentComponents of
value chain
Competitive/market segment
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Cost Leadership Strategy
An integrated set of actions designed to An integrated set of actions designed to produce or deliver goods or services at the produce or deliver goods or services at the lowest cost, relative to competitorslowest cost, relative to competitors with with features that are acceptable to customersfeatures that are acceptable to customers
– relatively standardized productsrelatively standardized products– features acceptable to many customersfeatures acceptable to many customers– lowest competitive pricelowest competitive price
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Product features Performance Mix & variety of
products Service levels Small vs. large buyers Process technology Wage levels Product features Hiring, training,
motivation
Factors That Drive Costs
Economies of scale Asset utilization Capacity utilization
pattern• Seasonal, cyclical
Interrelationships Order processing
and distribution Value chain linkages
• Advertising & sales• Logistics &
operations
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Major Risks of Cost Leadership Strategy Dramatic technological change could Dramatic technological change could
take away your cost advantagetake away your cost advantage Competitors may learn how to imitate Competitors may learn how to imitate
value chainvalue chain Focus on efficiency could cause cost Focus on efficiency could cause cost
leader to overlook changes in customer leader to overlook changes in customer preferencespreferences
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Differentiation Strategy
An integrated set of actions designed by a firm to An integrated set of actions designed by a firm to produce or deliver goods or services (at an produce or deliver goods or services (at an acceptable cost) that acceptable cost) that customers perceive as being customers perceive as being different in ways that are important to themdifferent in ways that are important to them
– price for product can exceed what the firm’s target price for product can exceed what the firm’s target customers are willing to paycustomers are willing to pay
– nonstandardized productsnonstandardized products– customers value differentiated features more than customers value differentiated features more than
they value low costthey value low cost
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Major Risks of Differentiation Strategy Customers may decide that the price Customers may decide that the price
differential between the differentiated differential between the differentiated product and the cost leader’s product product and the cost leader’s product is too largeis too large
Means of differentiation may cease to Means of differentiation may cease to provide value for which customers provide value for which customers are willing to payare willing to pay
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Major Risks of Differentiation Strategy Experience may narrow customer’s Experience may narrow customer’s
perceptions of the value of perceptions of the value of differentiated features of the firm’s differentiated features of the firm’s productsproducts
Makers of counterfeit goods may Makers of counterfeit goods may attempt to replicate differentiated attempt to replicate differentiated features of the firm’s productsfeatures of the firm’s products
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Focused Business-Level Strategies
A focus strategy must exploit a narrow A focus strategy must exploit a narrow target’s differences from the balance of the target’s differences from the balance of the industry by:industry by:– isolating a particular buyer groupisolating a particular buyer group– isolating a unique segment of a product lineisolating a unique segment of a product line– concentrating on a particular geographic concentrating on a particular geographic
marketmarket– finding their “niche”finding their “niche”
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Factors That May Drive Focused Strategies Large firms may overlook small nichesLarge firms may overlook small niches Firm may lack resources to compete in the broader Firm may lack resources to compete in the broader
marketmarket May be able to serve a narrow market segment more May be able to serve a narrow market segment more
effectively than can larger industry-wide effectively than can larger industry-wide competitorscompetitors
Focus may allow the firm to direct resources to Focus may allow the firm to direct resources to certain value chain activities to build competitive certain value chain activities to build competitive advantageadvantage
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Market Segmentation: Consumer Markets
Demographic factorsDemographic factors
ConsumerConsumerMarketsMarkets
Socioeconomic factorsSocioeconomic factors
Geographic factorsGeographic factors
Psychological factorsPsychological factors
Consumption patternsConsumption patterns
Perceptual factorsPerceptual factors
Dem.
Soc.
Geo.Psy.
Con.
Per.
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Market Segmentation: Industrial Markets
IndustrialIndustrialMarketsMarkets
End-use segmentsEnd-use segments
Product segmentsProduct segments
Geographic segmentsGeographic segments
Common buying factor Common buying factor segmentssegments
Customer size segmentsCustomer size segments
End
Pro.
Geo.
Buy.
Size
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Major Risks of Focused Strategies
Firm may be “outfocused” by Firm may be “outfocused” by competitorscompetitors
Large competitor may set its sights on Large competitor may set its sights on your niche marketyour niche market
Preferences of niche market may Preferences of niche market may change to match those of broad marketchange to match those of broad market
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Advantages of Integrated Strategy
A firm that successfully uses an A firm that successfully uses an integrated cost leadership/differentiation integrated cost leadership/differentiation strategy should be in a better position to:strategy should be in a better position to:– adapt quickly to environmental changesadapt quickly to environmental changes– learn new skills and technologies more learn new skills and technologies more
quicklyquickly– effectively leverage its core competencies effectively leverage its core competencies
while competing against its rivalswhile competing against its rivals
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Benefits of Integrated Strategy
Successful firms using this strategy Successful firms using this strategy have above-average returnshave above-average returns
Firm offers two types of values to Firm offers two types of values to customerscustomers– some differentiated features (but less some differentiated features (but less
than a true differentiated firm)than a true differentiated firm)– relatively low cost (but now as low relatively low cost (but now as low
as the cost leader’s price)as the cost leader’s price)
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Major Risks of Integrated Strategy
An integrated cost/differentiation business An integrated cost/differentiation business level strategy often involves compromises level strategy often involves compromises (neither the lowest cost nor the most (neither the lowest cost nor the most differentiated firm)differentiated firm)
The firm may become “stuck in the middle” The firm may become “stuck in the middle” lacking the strong commitment and expertise lacking the strong commitment and expertise that accompanies firms following either a that accompanies firms following either a cost leadership or a differentiated strategycost leadership or a differentiated strategy
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Five Generic StrategiesCompetitive AdvantageCompetitive Advantage
Co
mp
etit
ive
Sco
pe
Co
mp
etit
ive
Sco
pe
CostCost UniquenessUniqueness
Bro
ad
Bro
ad
targ
etta
rget
Nar
row
N
arro
w
targ
etta
rget
Cost Cost LeadershipLeadership
DifferentiationDifferentiation
Focused Focused Cost Cost LeadershipLeadership
Focused Focused DifferentiationDifferentiation
Integrated CostIntegrated CostLeadership/Leadership/
DifferentiationDifferentiation
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Think Strategically
how to how to create valuecreate value
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Strategic Strategic ManagementManagement
Corporate GovernanceCorporate Governance
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Separation of Ownership and Managerial Control Basis of the modern corporationBasis of the modern corporation
– shareholders reduce risk by holding diversified shareholders reduce risk by holding diversified portfoliosportfolios
– shareholders purchase stock, becoming shareholders purchase stock, becoming residual residual claimantsclaimants
– professional managers are contracted to provide professional managers are contracted to provide decision-makingdecision-making
Modern public corporation form leads to efficient Modern public corporation form leads to efficient specialization of tasksspecialization of tasks– risk bearing by shareholdersrisk bearing by shareholders– strategy development and decision-making by strategy development and decision-making by
managersmanagers
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Corporate Governance
Refers to the relationship among the board of directors, top management, and shareholders in determining the direction and performance of the corporation.
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Corporate Governance
Refers to the relationship among the board of directors, top management, and shareholders in determining the direction and performance of the corporation.
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Corporate Governance
•Own company
•Elect Board of Directors
•Received residual profits
Shareholders
Technically
Technically
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Corporate Governance•Setting corporate strategy, overall direction, mission or vision
•Hiring and firing the CEO and top management
•Controlling, monitoring, or supervising top management
•Reviewing and approving the use of resources
•Caring for shareholder interests
Board of Directors
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Corporate Governance
•Management OrganizationPlanningLeadingOrganizingControlling
CEO
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Organization of the Board
Size– Determined by charter and bylaws– Average for publicly-held, large
firm is 11 directors– Average for small/medium private
firms is 7 to 8 directors
Board of Directors
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Board of Directors
Nominations & Elections
Traditional Approach:– CEO invites members to serve – Shareholders approve in annual
proxy statement – All nominees are usually elected
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(Survey, 1999)
75% of boards have at least 1 female director
25% of boards have two female directors 60% of boards have at least one minority
member
Board of Directors
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Members:Inside directors
– “Management directors”– Officers or executives employed by
corporation
Outside directors– “Non-management directors”– May be executives of other firms but not
employed by board’s corporation
Board of Directors
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Board of Directors
“Outsider” overly simplistic term --
Some outsiders are not truly objective and could be considered insiders.
Examples: Affiliated Directors Retired Directors Family Directors
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• Firm ownersFirm owners
Agency Relationship: Owners and Managers
ShareholdersShareholders(Principals)(Principals)
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• Decision makersDecision makers
Agency Relationship: Owners and Managers
ManagersManagers(Agents)(Agents)
ShareholdersShareholders(Principals)(Principals)
• Firm ownersFirm owners
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• Risk bearing specialist (principal) Risk bearing specialist (principal) pays compensation topays compensation to
• A managerial decision-making A managerial decision-making specialist (agent)specialist (agent)
Agency Relationship: Owners and Managers
An AgencyAn AgencyRelationshipsRelationships
ManagersManagers(Agents)(Agents)
ShareholdersShareholders(Principals)(Principals)
• Decision makersDecision makers
• Firm ownersFirm owners
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Agency Theory Problem The agency problem occurs when:The agency problem occurs when:
– the desires or goals of the principal and agent the desires or goals of the principal and agent conflict and it is difficult or expensive for the conflict and it is difficult or expensive for the principal to verify that the agent has behaved principal to verify that the agent has behaved appropriatelyappropriately
Solution:Solution:– principals engage in incentive-based principals engage in incentive-based
performance contractsperformance contracts– monitoring mechanisms such as the board of monitoring mechanisms such as the board of
directorsdirectors– enforcement mechanisms such as the managerial enforcement mechanisms such as the managerial
labor market to mitigate the agency problemlabor market to mitigate the agency problem
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Stewardship Theory
Executives tend to be more motivated to act in the best interest of the corporation than their own self-interests.
Theory argues that over time, senior executives tend to view the corporation as an extension of themselves.
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Codetermination– The inclusion of a corporation’s
workers on its board of directors.
Board of Directors
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Interlocking Directorates
Direct Interlocking Directorate –– When two firms share a director or when
an executive of one firm sits on the board of a second firm.
Indirect Interlocking Directorate –– When two corporations have directors
who also serve on the board of a third firm.
Board of Directors
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Board of Directors
No consistent link between board membership, leadership, structure, and financial performance of firm
Investors pay more for a firm’s stock when positive toward good corporate governance—
Belief that• Good governance leads to better performance
over time• Reduces risk of company finding itself in trouble• Governance is a major strategic issue
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Governance Mechanisms
OwnershipOwnershipConcentrationConcentration
• Large block shareholders have a strong incentive to monitor management closely
• Their large stakes make it worth their while to spend time, effort and expense to monitor closely
• They may also obtain Board seats which enhances their ability to monitor effectively (although financial institutions are legally forbidden from directly holding board seats)
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OwnershipOwnershipConcentrationConcentration
Boards ofBoards ofDirectorsDirectors
Recommendations for more effective Board Governance:
• Increase diversity of board members’ backgrounds
• Strengthen internal management and accounting control systems
• Establish formal processes for evaluation of the board’s performance
Governance Mechanisms
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OwnershipOwnershipConcentrationConcentration
Boards ofBoards ofDirectorsDirectors
ExecutiveExecutiveCompensationCompensation
• Salary, bonuses, long term incentive compensation
• Executive decisions are complex and non-routine
• Many factors intervene making it difficult to establish how managerial decisions are directly responsible for outcomes
Governance Mechanisms
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OwnershipOwnershipConcentrationConcentration
Boards ofBoards ofDirectorsDirectors
ExecutiveExecutiveCompensationCompensation
• Stock ownership (long-term incentive compensation) makes managers more susceptible to market changes which are partially beyond their control
• Incentive systems do not guarantee that managers make the “right” decisions, but do increase the likelihood that managers will do the things for which they are rewarded
Governance Mechanisms
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OwnershipOwnershipConcentrationConcentration
Boards ofBoards ofDirectorsDirectors
ExecutiveExecutiveCompensationCompensation
Market forMarket forCorporate ControlCorporate Control
• Firms face the risk of takeover when they are operated inefficiently
• Many firms begin to operate more efficiently as a result of the “threat” of takeover, even though the actual incidence of hostile takeovers is relatively small
• Changes in regulations have made hostile takeovers difficult
• Acts as an important source of discipline over managerial incompetence and waste
Governance Mechanisms
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Board of DirectorsTrends in Corporate Governance
Boards more involved in reviewing, evaluating, and shaping strategy
Institutional investors active on boards; pressure on CEO for firm performance
Shareholders demand directors own more than token amounts of the firm’s stock
Non-affiliated outside directors increasing
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Board of Directors
Trends in Corporate Governance
Boards becoming smaller Boards taking more control of board functions Corporations becoming more global;
international experience needed Societal expectations that boards balance
profitability and social responsibility Diversity of board members
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Board of DirectorsNominations & Elections
Staggered Board Approach:Corporations whose directors serve terms of more than one year, divide the board into classes, and stagger elections so that only a portion of the board stands for election each year.
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Corporate GovernanceRole of the Board in strategic management
– MonitorDevelopments inside and outside the
corporation
– Evaluate & InfluenceReview proposals, advise, provide suggestions
and alternatives
– Initiate & DetermineDelineate corporation’s mission and specify
strategic options
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Responsibilities of Top Management:
• Provide executive leadership and a strategic vision
• Manage the strategic planning process
Corporate Governance
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International Corporate Governance:
Owner and manager are often the same in private firms
Public firms often have a dominant shareholder, frequently a bank
Frequently there is less emphasis on shareholder value than in U.S. firms, although this may be changing
GermanyGermany
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Medium to large firms have a two-tiered board– vorstand monitors and controls managerial
decisions– aufsichtsrat selects the Vorstand– employees, union members and shareholders
appoint members to the Aufsichtsrat
International Corporate Governance:
GermanyGermany
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Obligation, “family” and consensus are Obligation, “family” and consensus are important factorsimportant factors
Banks (especially “main bank”) are highly Banks (especially “main bank”) are highly influential with firm’s managersinfluential with firm’s managers
Keiretsus are strongly interrelated groups of Keiretsus are strongly interrelated groups of firms tied together by cross-shareholdingsfirms tied together by cross-shareholdings
International Corporate Governance:
JapanJapan
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Other characteristics:Other characteristics:– powerful government interventionpowerful government intervention– close relationships between firms and close relationships between firms and
government sectorsgovernment sectors– passive and stable shareholders who exert passive and stable shareholders who exert
little controllittle control– virtual absence of external market for virtual absence of external market for
corporate controlcorporate control
International Corporate Governance:
JapanJapan
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Think Think StrategicallyStrategically
how to how to create valuecreate value