strategic and performance management updates quarter 4 and

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Strategic and Performance Management Updates

Quarter 4 and End of Year 2012-13

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Introduction Annually the Council produces a Corporate Plan which sets out its future priorities and planned activities and actions for achieving its purpose. The Council’s stated Purpose is:

Rushmoor Borough Council, working with others to improve the quality of people’s lives. Underpinning the Purpose are five themes:

• Leadership - Providing leadership to make Rushmoor the place where our communities want to live and work

• Prosperity - Sustaining and developing our local economy

• Place - Protecting and developing a safe, clean and sustainable environment

• People and Communities – Supporting our and communities and meeting local needs

• Good Value Services - Ensuring quality services that represent good value for money

The Cabinet reviews progress against the Corporate Plan, on a quarterly basis. This acts as the key corporate performance monitoring process for the Council. This document combines both informative data about the Rushmoor area and some more specific data about the Council as a whole and about individual services. It is provided to give an enhanced overview to inform Cabinet’s priorities and its monitoring of performance. This data set is the subject of regular presentations by members of the Council’s Directors’ Management Board to the Cabinet. Annually Cabinet is be presented with an analysis of the entire set of data in the document on which it can base a review of Council policy and strategic thinking. Following this, each quarter, a reduced set of data forms a shorter performance management reporting set. Whilst considerable thought has been given to the chosen set of data included in this document, it is seen as a starting point and it is intended to evolve the items that are included to best meet the needs of managing the Council.

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Structure

Introduction…………………………………………………………………………… 2

HEALTH OF THE BOROUGH MEASURES……………………………………... 4

1. INDICES OF MULTIPLE DEPRIVATION ………………….…………....... 4

2. CRIME………………...………………………………………………………. 5

3. EDUCATION .……………………………………………………………....... 6

4. ECONOMY……………………………………………………………………. 7

5. HEALTH ……………………………………………………………………… 10

6. CHANGING COMMUNITIES, COHESION AND MIGRATION………….. 11

7. DEMOCRATIC PROCESS AND INVOLVEMENT – No new data……... 13

CORPORATE HEALTH MEASURES…………………………………………….. 14

8. SATISFACTION AND IMPORTANCE………………………………........... 14

9. WEB - CUSTOMER CONTACT…………………………………………….. 14

10. CUSTOMER SERVICES UNIT……………………………………………… 17

11. BUDGET AND SAVINGS PROGRESS OVERVIEW……………………... 20

12. KEY PROJECT AND SERVICE MEASURES - Summary

13. LEADERSHIP PRIORITY - Providing leadership to make Rushmoor the place where our communities want to live and work……………………..

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14. PROSPERITY PRIORITY - Sustaining and developing our local economy…………………………………………………………………………..

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15. PLACE - Protecting and developing a safe, clean and sustainable environment……………………………………………………………………….

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16. PEOPLE AND COMMUNITIES - Supporting our communities and meeting local needs………………………………………………………………

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17. GOOD VALUE SERVICES PRIORITY – Ensuring quality services that represent good value for money………………………………………………..

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1. INDICES OF MULTIPLE DEPRIVATION –

Deprivation dimensions data from the 2011 Census

The 2011 Census has calculated the number of households in a given area with selected household characteristics that are related to deprivation, these are called dimensions. The dimensions are not as detailed as the Indices of Multiple Deprivation as the data doesn’t show which dimensions an area is deprived in, just the number of deprivation dimensions households have. The deprivation dimensions used by the Census are:

• Employment – if any member of a household, not a full-time student, is either unemployed or long-term sick

• Education – if no person in the household has at least level 2 education (5+GCSE or equivalent), and no person aged 16-18 is a full-time student

• Health and disability - if any person in the household has general health categorised as 'bad or very bad' or has a long term health problem

• Housing – if the household's accommodation is either overcrowded, with an occupancy rating -1 or less (this means one less room than needed based on a standard formula), or is in a shared dwelling, or has no central heating.

The following table shows the how many households in Rushmoor are deprived in one to four selected deprivation dimensions.

Deprivation dimension 2011 census

Number Rushmoor %

Hampshire%

South East %

England %

Household is not deprived in any dimension

17262 47.5 50.3 47.7 42.5

Household is deprived in 1 dimension

11898 32.7 31.8 32.2 32.7

Household is deprived in 2 dimensions

5624 15.5 14.7 16 19.1


1401 3.9 3 3.7 5.1


159 0.4 0.3 0.4 0.5

In total 47.5% (17,262) households in Rushmoor are not deprived in any dimension, this percentage is higher than England (42.5%), but lower than the South East (47.7%) and Hampshire (50.3%). In total 159 Rushmoor households are deprived in all 4 dimensions.

The following table shows Rushmoor wards and the deprivation dimensions, by order of the lowest to the highest percentage of households not deprived in any of the dimensions. Cherrywood has the lowest percentage of households not deprived in any dimension (35%), whereas in Knellwood ward 58% of households are not deprived in any of the dimensions. Cherrywood ward has the highest percentage of households deprived in 1 dimension (35.9%), Aldershot park has the highest percentage of households deprived in 2 dimensions (22.4%), Cherrywood ward also

HEALTH OF THE BOROUGH MEASURES

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has the highest percentage of households deprived in 3 dimensions (7%), and Wellington ward has the highest percentage of households deprived in 4 dimensions (1.4%).

% of households in Rushmoor wards

Household is Not Deprived in Any Dimension

Household is Deprived in 1 Dimension

Household is Deprived in 2 Dimensions



Cherrywood 35.0 35.9 21.6 7.0 0.6 Aldershot Park 37.5 32.8 22.4 6.5 0.8 Rowhill 42.5 33.1 18.6 5.3 0.5 Wellington 45.1 34.7 13.7 5.1 1.4 West Heath 45.3 34.9 15.9 3.8 0.2 North Town 45.7 34.6 14.9 4.3 0.5 Manor Park 47.5 34.5 14.4 3.3 0.3 St. Mark's 47.8 32.2 15.7 4.0 0.4 Fernhill 48.9 32.4 15.7 2.7 0.3 Cove and Southwood

54.3 29.9 12.9 2.4 0.5

St. John's 55.0 30.3 12.2 2.2 0.2 Empress 56.5 30.9 11.1 1.5 0.0 Knellwood 58.0 29.5 10.4 1.8 0.3

2. CRIME The table below shows the comparison of the number of crimes in 2011-12 to 2012-13. There has been a reduction in the number of crimes in almost all crime types, except for theft from a motor vehicle.

2011 - 12 2012 -13 % Change

Crimes Crimes 1a Violence Against Person 1554 1414 -9% 1b Sexual Offences 93 85 -9% 1c Robbery 46 37 -20% 2a House Burglary 260 165 -37% 2b Other Burglary 325 282 -13% 3a Theft of Motor Vehicle 99 81 -18% 3b Theft from Motor Vehicle 293 370 26% 3c Other theft and handling 1003 829 -17% 3d Shop theft 646 535 -17% 4 Fraud & Forgery 189 164 -13% 5 Criminal Damage & Arson 1109 948 -15% 6 Drugs 347 346 0% 7 Other Offences 107 86 -20% Totals: 6071 5342 -12%

(Source: Hampshire Constabulary 8 May 2013)

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Note: Police activity can push up reporting, detection rates even if the underlying crime rates are actually unchanged in the short term.

3. EDUCATION –

Highest qualification data from the 2011 Census

The table below shows the highest level of qualifications of Rushmoor residents, in comparisons with Hampshire, the South East and England. Rushmoor has a slightly higher percentage of residents with just level 1 qualifications (16.5%), compared with Hampshire (13.6%), the South East (13.5% and England (13.3%). Also, a slightly lower percentage of Rushmoor residents are qualified to level 4 (24.7%), compared to Hampshire (29.7%), the South East (29.9 and England (27.4%).

Qualifications residents aged 16 and over

Number Rushmoor %

Hampshire %

South East %

England %

No qualifications 13947 18.6 18.5 19.1 22.5 Highest level of qualification: Level 1 *

12318 16.5 13.6 13.5 13.3

Highest level of qualification: Level 2 *

12838 17.2 16.7 15.9 15.2

Highest level of qualification: Apprenticeship

2703 3.6 4.5 3.6 3.6

Highest level of qualification: Level 3 *

9362 12.5 12.8 12.8 12.4

Highest level of qualification: Level 4 and above *

18493 24.7 29.7 29.9 27.4

Highest level of qualification: Other qualifications *

5193 6.9 4.2 5.2 5.7

* • Level 1 qualifications cover: 1-4 O Levels/CSE/GCSEs (any grades), Entry

Level, Foundation Diploma, NVQ level 1, Foundation GNVQ, Basic/Essential Skills).

• Level 2 qualifications cover: 5+ O Level (Passes)/CSEs (Grade 1)/GCSEs (Grades A*-C), School Certificate, 1 A Level/ 2-3 AS Levels/VCEs, Intermediate/Higher Diploma, Welsh Baccalaureate Intermediate Diploma, NVQ level 2, Intermediate GNVQ, City and Guilds Craft, BTEC First/General Diploma, RSA Diploma).

• Level 3 Qualifications cover: 2+ A Levels/VCEs, 4+ AS Levels, Higher School Certificate, Progression/Advanced Diploma, Welsh Baccalaureate Advance Diploma, NVQ Level 3; Advanced GNVQ, City and Guilds Advanced Craft, ONC, OND, BTEC National, RSA Advanced Diploma).

• Level 4 and above qualifications cover: Degree (BA, BSc), Higher Degree (MA, PhD, PGCE), NVQ Level 4-5, HNC, HND, RSA Higher Diploma, BTEC Higher level, Professional Qualifications (Teaching, Nursing, Accountancy).

• Other qualifications cover: Vocational/Work-related Qualifications, Foreign Qualifications(Not stated/ level unknown).

The following below shows the highest level of qualification of the residents in Rushmoor’s wards.

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Aldershot Park ward has the highest % of residents with no qualifications (28.6%), and Wellington ward the lowest (11.5%). Wellington ward has the highest % of residents who have level 1 as their highest qualifications (20.6%), and Knellwood ward the lowest (12.4%). Wellington ward has the highest % of resident who have level 2 as their highest qualifications (21.2%), and Rowhill ward the lowest (15.6%). St Johns ward has the highest % of resident who have level 3 as their highest qualifications (14.1%), and Cove and Southwood ward the lowest (10.6%). Empress ward has the highest % of resident who have level 4 as their highest qualifications (38.4%), and Cherrywood ward the lowest (14.7%). Wellington ward has the highest % of residents with other qualifications (11.7%), and Knellwood ward the lowest (4%)

4. ECONOMY – Job Seeker Allowance Analysis In March 2013 there were 1,604 Rushmoor residents claiming Job Seeker Allowance (JSA), this represents 2.5% of Rushmoor’s working age population (16-64). The following charts set out the claimants as a percentage of the working age population.

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(Source: Office for National Statistics

http://www.nomisweb.co.uk/reports/lmp/la/2038431789/subreports/jsa_time_series/report.aspx?)

(Source: Office for National Statistics

http://www.nomisweb.co.uk/reports/lmp/la/2038431789/subreports/jsa_time_series/report.aspx?)

Age of JSA claimants The following table shows the age of JSA claimants in March 2013. In Rushmoor 415 (4.6%) people aged 18-24 were claiming JSA, this was a slightly higher percentage than Hampshire (4.5%), but a lower percentage than the South East (4.7%) and Great Britain (7.1%). Rushmoor has 340 (2.3%) people aged 50-64 year olds claiming JSA, this was higher than Hampshire (1.2%) and the South East (1.6%), and the same as Great Britain (2.3%). March 2013 Number Rushmoor % Hampshire % South East

% Great Britain %

Aged 18-24 415 4.6 4.5 4.7 7.1 Aged 25-49 830 2.2 1.9 2.6 4 Aged 50-64 340 2.3 1.2 1.6 2.3

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Benefits Caseload

• March 2013 – 7853 • March 2012 – 7606 • March 2011 – 7152

In the past year there has been an increase of 247 claimants (3.2%) and an increase of 701 (9.8%) in the last two years. Looking at Q4 in isolation, the caseload is up by 74 claimants (1.0%)

Benefit Caseload

National Statistics: Housing Benefit

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5. HEALTH

General health data from the 2011 Census

In total 85.6% (80,310 people) self reported that they were in very good or good health, this compares well to Hampshire were it is 84.1%, the South East where it is 83.6% and England were it is 81.4%.

The following charts show the self reported health in Rushmoor wards, and towns.

Wellington ward has the highest % of people stating they are in very good and good health (92.2%), while Aldershot Park ward has the highest % of people stating they are in bad and very bad health (6.1%).

Long-term health problems or disability data from the 2011 Census

5.6% of Rushmoor resident (5,250 residents) reported that they had a long-term health problem or disability that limited day-to-day activities a lot. This also compared well with Hampshire (6.7%), the South East (6.9%) and England (8.3%).

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6. CHANGING COMMUNITIES, COHESION AND MIGRATION – Household language from the 2011 Census The 2011 Census shows that Rushmoor, with 5.5%, had a slightly higher percentage of households that did not have anyone in the household that spoke English as their main language. Rushmoor has more similar percentages to England (4.4%) than Hampshire (1.6%) or the South East (3.1%). Household language 2011 Number Rushmoor

% Hampshire

% South

East % England

% All people aged 16 and over in household have English as a main language

32,736 90.1 96.2 93.2 90.9

At least one but not all people aged 16 and over in household have English as a main language

1,276 3.5 1.9 3.2 3.9

No people aged 16 and over in household but at least one person aged 3 to 15 has English as a main language

341 0.9 0.3 0.5 0.8

No people in household have English as a main language

1,991 5.5 1.6 3.1 4.4

The top 10 main languages spoken by Rushmoor residents are:

2011 Census: Main language Number Percentage English 79,978 89.2% Nepalese 5,584 6.2% Polish 621 0.7% Tagalog/Filipino 286 0.3%

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Portuguese 220 0.2% Urdu 196 0.2% Spanish 131 0.1% German 129 0.1% All other Chinese (not Mandarin or Cantonese) 129 0.1% French 128 0.1%

Religion data from the 2011 Census The 2001 Census showed that 73% of Rushmoor residents indicated they were Christians, the next largest group was those who indicated no religion (16.8%) followed by those who did not state their religion (8%). The 2011 Census showed that the percentages have changed considerably. The table below shows which religion Rushmoor residents indicated they were. Census: Religion 2001 Census 2011 Census Christian 73.0% (66,444) 57.8% (54,206) Buddhist 0.4% (354) 3.3% (3,092) Hindu 0.6% (561) 3.4% (3,222) Jewish 0.1% (68) 0.1% (65) Muslim 0.7% (674) 1.4% (1,356) Sikh 0.1% (90) 0.2% (183) Other religion 0.3% (297) 0.4% (367) No religion 16.8% (15,265) 26.4% (24,7730 Religion not stated 8.0% (7,234) 7.0% (6,543) Although the largest religion is still Christian this has decreased from 73% to 57.8%. The second largest group are still those who indicated they have no religion (26.4%). The largest increase in percentages is in those who are Buddhist and Hindu. At 3.3% Rushmoor has the highest percentage of Buddhists in a local authority area in England and Wales. The following table shows the comparison of Rushmoor with Hampshire, the South East and England. Religion 2011 Number Rushmoor

% Hampshire % South East

% England %

Christian 54,206 57.8 62.4 59.8 59.4 Buddhist 3,092 3.3 0.5 0.5 0.5 Hindu 3,222 3.4 0.7 1.1 1.5 Jewish 65 0.1 0.1 0.2 0.5 Muslim 1,356 1.4 0.6 2.3 5 Sikh 183 0.2 0.2 0.6 0.8 Other religion 367 0.4 0.4 0.5 0.4 No religion 24,773 26.4 27.9 27.7 24.7 Religion not stated 6,543 7.0 7.2 7.4 7.2

The following charts shows the percentage of residents in Rushmoor’s wards for the four largest religions in Rushmoor (Christian, Hindu, Buddhist and Muslim).

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Knellwood ward has the highest % of Christians (65.3%), and Cherrywood ward the lowest (44.9%). Cherrywood ward has the highest % of Buddhists (10%), and Knellwood ward the lowest (0.6%). Wellington ward has the highest % of Hindus (9.3%), and Aldershot Park ward the lowest (1.3%). Manor Park ward has the highest % of Muslims (3.1%), and St. John’s and West Heath ward the lowest (0.8%).

7. DEMOCRATIC PROCESS AND INVOLVEMENT – no new data

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8. SATISFACTION AND IMPORTANCE We launched an online survey form with the new website. The first survey collects opinions on the area and the importance of Council services and satisfaction levels with those services. We are currently looking at ways of increasing awareness of the survey. 9. WEB - CUSTOMER CONTACT Monthly Visitors to the Council Website

Council Website Availability 2012-2013

Month Website available % April 2012 98.68 May 2012 99.77 June 2012 99.48 July 2012 99.97

August 2012 99.94 September 2012 99.94

October 2012 97.69 November 2012 99.97 December 2012 100 January 2013 100 February 2013 99.95

March 2013 100

CORPORATE HEALTH MEASURES

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Rushmoor Borough Council’s website pageviews

Top 3 pageviews each month 2012/2013

Top page Second top page Third top page April 2012

Information about your bins and collections

(4,058)

Rubbish and recycling (3,929)

In my area address search (3,165)

May 2012

Results of the elections (4,439)

Aldershot lido (4,070) Elections 2012 (3,707)

June 2012

Rubbish and recycling (3,556)

Information about your bins and collections

(3,472)

Farnborough leisure centre and Farnborough bowl

(3,138) July 2012

Aldershot lido (11,503) Aldershot lido prices (5,514)

Airshow road closures (4,035)

August 2012

Aldershot lido (9,005) Aldershot lido prices (4,124)

Farnborough leisure centre and Farnborough bowl

(2,457) September 2012

Westgate (3,096) Aldershot lido (2,894) Planning (2,205)

October 2012

Westgate (14,831) Aldershot cinema opening date (2,429)

Rushmoor fireworks (2,289)

November 2012

Westgate (8,019) Rushmoor fireworks (5,354)

Planning (2,204)

December 2012

Christmas and new year bin collections (7,414)

Westgate (6,319) Information about bins/collections (4,798)

January 2013

Westgate (5,721) Christmas and new year bin collections (5,277)

Information about your bins and collections (4,973)

February 2013

Planning (2,923) Westgate (2,903) Planning Applications (2,625)

March 2013

Planning (2,998) Planning Applications (2,718)

Search for or comment on a planning application (2,520)

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Top 3 pageviews in 2012-2013

Top page Second top page Third top page April 2012 to March 2013

Westgate (49,343) Aldershot lido (32,936) Rubbish and recycling (31.286)

Website user satisfaction from the Socitm survey Overall satisfaction April 2012 - March 2013

Likely to Return April 2012- March 2013

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Visits to the Website using a mobile device - Mobile visits include mobile phones, the iPad and other tablets.

10. CUSTOMER SERVICES UNIT Customer Contact – Services used: In Quarter 4 of 2012/13, we had 6823 walk-in customers (this does not include walk in customers who solely used the cash office). This is a decrease of 166 (2.4%) on the previous quarter. The breakdown of these customers is:

• 3248 (47.6%) for Benefits services • 2730 (40.0%) for CSU services (not including cash office transactions) • 845 (12.4%) for Housing services

In Quarter 4 the number of walk in customers for Benefits and Housing actually rose by 260 (8.7%) and 202 (31.4%) respectively. The overall decrease in Quarter 4 was due to the fall number of customers for the CSU services 628 (11.1%).

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CSU Call Statistics: April 2011 – March 2013

In the last quarter, the CSU have answered 18,736 calls. This is a decrease of 2,097 (10.1%) answered calls on the same period last year

April 2010 –

March 2011 April 2011 – March 2012

April 2012 – March 2013

Calls offered 69,614 91,016 82,972 Calls answered 66,558 86,500 79,782 Calls abandoned 3,056 4,516 3,190 Abandoned rate 4.4% 5.0% 3.8% Over the time period above the abandoned rate has decreased by 0.6%, whilst calls offered have increased by 19.2%. February 2013 saw the lowest abandoned rate ever recorded (1.53%).

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Customer Satisfaction – Customer Services Unit In Q4 there were 80 Customer Satisfaction Exit Surveys conducted with customers who were dealt with by the CSU, Benefits and Housing. Of these, 78 (97.5%) rated the service they received as at least 8 out of 10.

2012/13 In the whole year there were 317 Customer Satisfaction Exit Surveys conducted with customers who were dealt with by the CSU, Benefits and Housing. Of these, 307 (96.8%) rated the service they received as at least 8 out of 10.

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11. BUDGET AND SAVINGS PROGRESS OVERVIEW Revised Budget

2012/13 Latest Monitoring period (end of February) 2012/13

£000 £000 Net Service Expenditure 12,203 11,965 Vacancy Monitoring (170) Interest Receivable (530) (538) Grants (1,111) (1,111) Other (819) (494) RCCO 500 500 Contribution to/from balances 406 497

Net Budget requirement 10,649 10,649 Projected Year-end balance £1.992M £2.083M

Q4 Comment:

• £91k net improvement in the projected General Fund balance since Revised Budget

• Additional salary savings identified • Non-salary variances include small variations across many budget

headings, variations in income due to volume of receipts, for example, cemeteries, planning application fees, parking, parking enforcement, ski centre and licensing and a limited number of larger variances, most notably reduced spend on training and recruitment costs which reflect the on-going low staff turnover.

• Movements in ‘Other’ include a provision for impairment in the value of specific assets.

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12 - KEY PROJECT AND SERVICE MEASURES

Quarter 4 Summary

Summary Green Amber Red Quarter 3 total (%) 73.1% 17.3% 9.6% Quarter 4 total (%) 80.3% 11.3% 8.4% LEADERSHIP PRIORITY Green Amber Red Key Projects within the Corporate Programme N/A N/A N/A Other Key Initiatives involving the Council/Community 8 0 0 Key Service Measures N/A N/A N/A

Total (%) 100% 0% 0% PROSPERITY PRIORITY Green Amber Red Key Projects within the Corporate Programme

Time 3 0 0 Delivery Outcome 3 0 0 Cost/ Savings 3 0 0

Other Key Initiatives involving the Council/Community 4 0 0 Key Service Measures N/A N/A N/A Total (%) 100% 0% 0% PLACE PRIORITY Green Amber Red Key Projects within the Corporate Programme


Other Key Initiatives involving the Council/Community 4 0 0 Key Service Measures N/A N/A N/A Total (%) 93.8% 6.2% 0% PEOPLE AND COMMUNITIES PRIORITY Green Amber Red Key Projects within the Corporate Programme


Other Key Initiatives involving the Council/Community 6 2 0 Key Service Measures 3 0 6 Total (%) 65.2% 8.7% 26.1% GOOD VALUE SERVICES PRIORITY Green Amber Red Key Projects within the Corporate Programme

Time 1 2 0 Delivery Outcome 1 2 0 Cost/ Savings* 1 1 0

Other Key Initiatives involving the Council/Community 3 0 0 Key Service Measures N/A N/A N/A Total (%) 54.5% 45.5% 0% *No colour for cost/savings for cost/savings for Systems Thinking Programme.

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13. LEADERSHIP PRIORITY - Providing leadership to make Rushmoor the place where our communities want to live and work

Values:

• We care about our community • The public must be able to trust the Council to do the right things • Local people should be engaged in local decisions

Aims:

• Champion the interests and concerns of the local community • Work with and enable our public, private and voluntary sector partners to

achieve better outcomes for the Borough • Be ambitious for and with local people, businesses and the area

Key Projects within the Corporate Programme: Currently no projects under Leadership Priority. New and Candidate Project:

• Individual Electoral Registration Other Key Initiatives involving the Council/Community: Rushmoor Strategic Partnership - Support the delivery of the Sustainable Community Strategy for 2012/13.

Key priorities are: • To take a neighbourhood renewal approach to improving Cherrywood, North

Town and Aldershot Park • To encourage healthy weight in both children and adults • To improve the level of skills and educational achievement • To encourage community cohesion • To understand and manage mental health problems • To reduce alcohol abuse and related admissions to hospital • To reduce the level of violent crime, acquisitive crime, drug and alcohol related

offences and anti-social behaviour • To support our residents and businesses and enable economic recovery from the

recession Recent news: At the last RSP meeting partners received presentations on community safety, community cohesion and welfare reform followed by a workshop discussion. The results from the workshop will be fed in to the recession recovery group.

Q1 Q2 Q3 Q4 Comment:

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Community Safety Partnership – Tackle anti-social behaviour, reduce crime and disorder and the fear of crime as set out in the plan for 2012/13

Key priorities for the year are: • Reduce anti-social behaviour • Reduce violence (including the issues surrounding domestic violence) • Reduce the level of drug and alcohol related offences • Reduce the level of acquisitive crime • Work to reduce community tensions Recent news: North Hampshire Community Safety Service established

The priorities for North Hampshire 2013-14 are: • Domestic Abuse • Night Time Economy • Anti-Social Behaviour • Substance Misuse Related Incidents The priorities for Rushmoor are: • Wellington • Hate Crime • Violence against the person • Cherrywood

Health & Wellbeing Partnership - Support the health and wellbeing agenda through the delivery of the Health Improvement Plan and partnership working.

The key health challenges for Rushmoor are categorised under six themes: • Healthy weight (obesity) • Smoking • Drugs and alcohol • Mental health • Teenage pregnancy • Older people Recent news: Work on the Health Improvement Plan (HIP) progressing to plan to provide a revision for 2013-16. Local Children’s Partnership – Support the development of a new Local Children’s Partnership Plan for 2012/15 Q1 Q2 Q3 Q4 Comment:



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Police and Crime Commissioner elections – Election to be held on the15th of November 2012 Q1 Q2 Q3 Q4 Comment:

New Government Policy - Leading the development and implementation following on from new Government policy • Localism Act Q1 Q2 Q3 Q4 Comment: Some Localism Act regulations still

awaited but all statuary requirements met

• Welfare Reform – Working with our partners to respond to the welfare reform changes

Q1 Q2 Q3 Q4 Comment: Continued to work strongly with our partners to understand the risks and issues for our local residents and to attempt to mitigate these. Localised Council Tax support scheme set to begin on 1st April 2013.

• Review of role of Standards/Audit/Corporate governance regime Q1 Q2 Q3 Q4 Comment:

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14. PROSPERITY PRIORITY - Sustaining and developing our local

economy Values:

• Rushmoor should have attractive and sustainable neighbourhoods, vibrant town centres and be a place where businesses can flourish

• Residents should have the opportunity to learn the skills to secure local employment

Aims:

• Drive the regeneration of Aldershot and Farnborough town centres • Maximise the opportunities offered by the Aldershot Urban Extension to make

the borough a better place to live and work • Achieve a balanced mix of housing to match existing and future needs • Make the Borough more attractive to business and encourage a more diverse

business mix offering a broader range of local jobs • Maintain and support the growth of our “Blue Chip”/high value business sectors

and their supply chains • Reduce the levels of economic disadvantage in specific areas in the Borough • Raise the aspirations and levels of attainment and reduce levels of

unemployment, particularly in young people Key Projects within the Corporate Programme: Farnborough Town Centre Regeneration –To create a vibrant shopping, leisure, service and employment centre which provides for the needs of the local community, local employees and local businesses (Vision from the Farnborough Prospectus)

Aldershot Town Centre Regeneration – To create a thriving, accessible and revitalised town centre, which enhances the local character of the town and capitalises on the opportunities provided by the Aldershot Urban Extension development (Vision from Aldershot’s Supplementary Planning Document)

Q1 Q2 Q3 Q4 Comment: • Firgrove Parade – planning application out to

consultation • Queensmead – zone 1 nearing completion

Time Delivery/ Outcome Cost/ Savings

Q1 Q2 Q3 Q4 Comment: Initial meeting of Place Board held Activation Aldershot – investigation into accounting & legal mechanisms

Time Time Delivery/ Outcome

Delivery/ Outcome

Cost Cost/ Savings

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Community Infrastructure Levy (CIL) - Develop a CIL Charging Schedule to enable delivery of infrastructure in the borough alongside new development. To ensure that the appropriate internal processes are in place for the collection and spending of CIL.

New and Candidate Projects:

• Review of Property and Estates Other Key Initiatives Involving the Council/Community: Improving Engagement with Businesses - Work with members to develop the Council’s approach to engaging with local businesses Q1 Q2 Q3 Q4 Comment: Members seminar held and Task and

Finish group met to develop approach Economic Development Strategy - Put in place and co-ordinate delivery of a revised Economic Development Strategy Q1 Q2 Q3 Q4 Comment: Enterprise M3 (LEP) – • Seek to maximise funding opportunities via the LEP including the Activation

Aldershot and Aldershot Enterprise Centre project • Continue to support the Implementation Group and Enterprise Support main and

support groups. Plus involvement on various work groups and projects Q1 Q2 Q3 Q4 Comment: Local Skills – Support the improvement of skills in the Borough including:

• Launching the Rushmoor Employment and Skills Zone (RESZ) and supporting its work

• Developing and encouraging apprenticeships and work experience opportunities - Generating 100 apprenticeship pledges

• Opening a dialogue with key public partners (e.g. Job Centre Plus, the Skills Funding Agency – as successor body to the Learning and Skills Council, the County Council) to evaluate the current delivery arrangements.


Q1 Q2 Q3 Q4 Comment: Charging Schedule and SPD reports to Cabinet on 23 April 2013. Links also to neighbourhoods and spending of CIL receipts in neighbourhoods.

Time Delivery/ OutcomeCost/ Savings

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Prosperity - Key Service Measures 15. PLACE PRIORITY – Protecting and developing a safe, clean and

sustainable environment Values:

• The world should be protected for future generations • We should lead by example • A safe, clean and healthy, sustainable and green environment is essential to

quality of life Aims:

• Maintain and improve the cleanliness and quality of the borough’s urban and natural environment

• Work to protect Rushmoor for current and future generations by: – encouraging [and enabling] people to care about and take more

responsibility for the environment where they live and work – reducing energy use – reducing consumption of non-renewable resources – tackling flooding and drainage issues

• Work in partnership to reduce crime and anti-social behaviour and the concerns they create

Key Projects within the Corporate Programme: CCTV Enforcement - To extend parking enforcement using CCTV to address known hotspots such as town centres and schools. Q1 Q2 Q3 Q4 Comment: Report to go to Cabinet May 2013


Aldershot Urban Extension - To achieve a successful residential led development on land to the north of Aldershot Q1 Q2 Q3 Q4 Comment: Consideration of the planning

applications progressing. Public consultation has now ended and responses being considered.

Time

Delivery/ OutcomeCost/ Savings

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CCTV shared service with Hart - To provide a shared CCTV service with Hart District Council to include a new Control Room at the Council Offices in Farnborough

Rushmoor Plan - To provide up to date planning policies and site allocations to guide future development in the Borough in line with the framework set out in the adopted Core Strategy.

Other Key Initiatives Involving the Council/Community: Community Facilities • Improving Community Facilities through S106

o Parsonage Farm, Hero’s Shrine, Manor Park skate park, new and improvements to 3 G pitches across the borough, extension to Farnborough Tennis Club

• Reviewing the demand and options for community facilities in Aldershot and the Aldershot Community Centre


Car parking – Review of the Council’s car parking strategy


Refuse collection and recycling service – • Review of the approach to the contract • Introduction of a borough wide battery-recycling scheme

Q1 Q2 Q3 Q4 Comment: Improve movement around the Borough – projects to include:

• Complete business case for park and ride at Hawley Lane to support staff at Frimley Park Hospital – Autumn 2012

• Complete new highway scheme for Victoria Road, Aldershot – Autumn 2012


Q1 Q2 Q3 Q4 Comment: Work on site at Rushmoor complete. Existing CCTV control room at Hart to be de-commissioned. Items outstanding are to finalise shared services agreement with legal services and transfer staff (TUPE) on 1st May.


Q1 N/A

Q2 N/A

Q3 N/A

Q4 Comment: Project stared in Q3 Board to agree preferred options document for Cabinet to agree for consultation.


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Place - Key Service Measures

Refuse Collection - Residual household waste collected per household (kg) – year to date figure compared to previous years

Q1 Q2 Q3 Q4 2012-13

148.98 150.51 155.18 154 est. 608.67 est.

Residual household waste per household – year on year kg per household

2005/ 2006

2006/ 2007

2007/ 2008

2008/ 2009

2009/ 2010

2010/ 2011

2011/ 2012

2012/ 2013

Rushmoor 654 691 649 626 607 601 589 608.67 estimated

Hampshire 775 759 709 650 642 642 623 Data not yet

available South East 841 799 754 684 644 624 592 England 845 798 735 669 625 598 568 (Source: Department for the Environment, Food and Rural Affairs)

Recycling – Waste Recycled and Composted

Percentage recycled and composted each quarter

Household waste sent for reuse, recycling or composting – year on year % 2005/

2006 2006/ 2007

2007/ 2008

2008/ 2009

2009/ 2010

2010/ 2011

2011/ 2012

2012/ 2013

Rushmoor 23.1 22.8 26.2 26.2 27.7 27.1 26.9 26 – 27 estimated

Hampshire 33.9 37.5 40.3 41.2 40.7 39.7 40.5 Data not yet

available South East 29.2 33.1 36.0 38.4 40.0 41.3 43.3 England 26.7 30.9 34.5 37.6 39.7 41.5 43.0

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(Source: Department for the Environment, Food and Rural Affairs)

Clean We are investigating the Local Environmental Quality Survey (LEQS) PRO and how we monitor performance in future. Future performance measures will apply to both Veolia and our CPO/Maintenance teams etc. LEQS is linked to Keep Britain Tidy and would provide benchmarking and allow priorities to be picked up at ward level. Areas to be covered – Litter, Detritus, Dog Fouling and Fly Tipping. Q4 comment – Equipment trialled in the field and provided useful information. Equipment itself not appropriate for field based work, but further work is being done to identify appropriate hardware and software.

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16. PEOPLE AND COMMUNITIES PRIORITY – Supporting our communities

and meeting local needs Values:

• People should be proud of where they live and who they are • We believe in community influence, involvement, ownership and empowerment • We want to remove barriers and create opportunities for individuals and

communities to have better lives • We want to help support people in need

Aims: • Understand what matters to communities and what they need and use this to

inform service choices and methods of delivery. • Improve levels of social cohesion and integration • Regenerate priority neighbourhoods by involving the local community and

reducing levels of social and health disadvantage. • Encourage and promote community engagement and volunteering • Tackle inequalities by providing support for the most vulnerable people in our

communities

Key Projects within the Corporate Programme: Lido site – To examine options for the use and range of activities on this site, embracing where possible community involvement

Q1 Q2 Q3 Q4 Comment: 2nd meeting with Members scheduled for 15 April resulting in slight delay to project Time

Delivery Outcome Cost/ Savings

Neighbourhood Renewal and Educational Attainment Projects - To address the causes and effects of inequalities to reduce the gap between the disadvantages experienced in key wards compared with the rest of Rushmoor through targeted actions to create opportunities that help residents fulfil their aspirations: Cherrywood – Action Plan developed and being implemented.

Q1 Q2 Q3 Q4 Comment: Time

Delivery Outcome Cost/ Savings

North Town/Aldershot Park - Develop Neighbourhood Plans. It was agreed that progress would be monitored in these areas as a result of the work on education, health and the Lido in Aldershot Park and the rebuilding in North Town. Learning from Cherrywood (old Mayfield and Grange wards) should also be applied. The

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development of Neighbourhood Plans for North Town and Aldershot Park is currently under review. North Town- Regeneration in partnership with First Wessex

Q1 Q2 Q3 Q4 Comment: Aldershot Park - Develop an outline plan for Aldershot Park spring 2013

Q1 Q2 Q3 Q4 Comment: Project may be delayed due to resources

Other Key Initiatives Involving the Council/Community:

Olympics – Support the Borough’s Olympic legacy to include: • Future Flame stadium event • Get Set with local schools • Cultural Olympiad music event • Profile raising events throughout Borough

Q1 Q2 Q3 Q4 Comment: ‘Be the best’ - Work with our primary and secondary schools to implement ‘Be The Best’ programme to raise aspirations in pupils

Q1 Q2 Q3 Q4 Comment: Being delivered to Manor Junior, Manor Infant, Grange Infant, St Bernadette’s, St Marks, St Patricks, South Farnborough Junior, St Peters, Belle Vue, Newport, St Michaels, Park Primary, Talavera Infant & Junior.

Children and young people - Implement the summer programme to include free swimming, bus travel for those economically disadvantaged, street games and art and youth work

Q1 Q2 Q3 Q4 Comment: Cultural Strategy - Present 3 year cultural strategy for adoption by the Cultural Board – Summer 2012

Q1 Q2 Q3 Q4 Comment: Draft strategy complete, subject to approval by HCC

Discovery Centre - Complete the business case for a Discovery Centre in Aldershot

Q1 Q2 Q3 Q4 Comment: Community Cohesion - Support Councillors and front line staff to respond to presenting needs and issues as a result of having a diverse community


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People and Communities - Key Service Measures:

Housing – Homelessness 1. Number presenting

2011-12 Q1 Q2 Q3 Q4 2012-13 63 25 21 21 34 101

Comment: There has been an increase in homeless presentations this year which relate to the impact of the recession and the difficulty people have securing accommodation in the private sector. The main reasons for homeless presentations are the same as preceding years: • Eviction by parent, relatives or friends • End of private rented tenancy 2. Number accepted

2011-12 Q1 Q2 Q3 Q4 2012-13 30 11 14 9 15 49

Comment: Comment there has been a substantial increase in homelessness acceptances on last year. The accepted cases must be provided with long-term settled accommodation before the Council can discharge its housing duty. 3. Number of Homelessness prevention cases (HOTs and Youth Aims figures

combined)

2011-12 Q1 Q2 Q3 Q4 2012-13 482 166 156 210 153 685

Comment: There has been a 42% increase in the number of cases presenting for help with housing issues this year. The main reasons are consistent with previous years: • Loss of private sector accommodation • Parents, relatives and friends unable to accommodate

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Housing - Temporary Accommodation – Bed and Breakfast 1. Number in B&B (households)

2011-12 Q1 Q2 Q3 Q4 2012-13

59* Numbers placed throughout the quarter

29 21 24 58 132

** Numbers as at the end of the quarter still in B&B

11 10 9 10

(**Numbers at the end of the Quarter still in B&B) Comment – During this quarter in addition to the steady increase in the number of homeless cases, due to cold weather, we had to place a number (36) of people who reported they were sleeping rough; this has increased the number of placements into B&B and the costs. Due to the limited supply of accommodation in both the private and social sector the use of B&B has increased this year. The development of a leasing scheme should help to address the demand. * Figure of 26 that appeared in previous quarterly reports has been removed from outturn for 2011/12, the way figures were recorded has changed at the beginning of 2012/13 to provide a true reflexion of the use of B&B during the year. The figure 59 is correct.

2. B&B Cost

2011-12 Q1 Q2 Q3 Q4 2012-13 £55,525 £21,100 £36,425 £51,368 £20,609 £129,502 –

Net figure after HB* £198,500 – gross figure*

Comment – During this quarter, due to cold weather, we had to place a number of people who reported they were sleeping rough into B&B; this has increased the number of placements and the cost.

*Housing Benefit only covers a fraction of the cost of B&B.

Housing - Temporary Accommodation - Hostels 1. Number in Hostels (placed throughout the quarter)

2011-12 Q1 Q2 Q3 Q4 2012-13 Comment 26 3 4 0 5 12 As long as the hostel is fully utilised there

is no cost to the Council. Hostel accommodation has been fully utilised this year due to the high demand for temporary accommodation

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2. Hostel Cost

2011-12 Q1 Q2 Q3 Q4 2012-13

0 0 0 0 0 0

Comment – There have been no voids in the hostels this quarter; we have therefore not incurred any charges. Housing - Net Affordable Housing Completions Target 2012-13

Q1 Q2 Q3 Q4 2012-13

Comment

Average of 150 new affordable homes p.a. over any 3 yr period

6 25 81 38 150 Completions at North Town have ensured that the delivery of new affordable homes met our target. NB These figures are gross and do not take account of the demolitions at North Town and Selborne Ave.

Housing Allocation Scheme Band Need Number in

band as of March 2013

Number Housed January – March 2013

One Exceptional housing need *9 0 Two Urgent need to move 69 11 Three Identified housing need 415 22 Four A and B

Little or no housing need compared to others in the allocation pool

842 2

Total 1335 35 *Households in Band One still need to wait for the right size property to become available for them. The number in the allocation pool remains consistent with previous years with just a small increase on this time last year. Those re-housed in Quarter 4 had an identified or to urgent need for re-housing

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Food Safety The national Food Hygiene Ratings Scheme has been successfully implemented following the launch on 1st November 2011. Businesses are now rated 0-5 on the scheme, which can be viewed on the Food Standards Agency web pages. Summary of scores March 2013 Farnborough Aldershot % for

Rushmoor 0 – Urgent improvement necessary 0 2 0.3% 1- Major improvement necessary 6 9 2.6% 2 – Improvement necessary 15 12 4.6% 3 – Generally satisfactory 65 58 21.0% 4 - Good 89 82 29.3% 5 – Very good 127 120 42.2% Total 302 283

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17. GOOD VALUE SERVICES PRIORITY – Ensuring quality services that

represent good value for money Values:

• People deserve access to quality, good value services • We will use our limited financial resources well • We want the public to know they can trust us

Aims:

• Continue to maintain a sustainable financial position and target our resources to achieve our aims

• Improve the quality and reduce the costs of the services we support, commission or deliver to our customers

Key Projects within the Corporate Programme: Localised Council Tax Support Scheme - The design and implementation of a local Council Tax Support scheme. Q1 Q2 Q3 Q4

Closed Comment: Project closed at the end of Q4 as local Council Tax Support scheme was in place by April

Channel Shift - To undertake feasibility work to establish if there’s a need and demand to undertake a channel shift implementation project that will improve customer interactions and present savings.

System Thinking Programme - To improve the delivery of services and reduce costs by embedding the systems thinking approach into services and the organisation through an intervention programme, shared learning, training and development activities. Q1 Q2 Q3 Q4 Comment: Progress continues with all reviews,

albeit at different speeds. Organisationally the programme is moving forward well, with plans for development having been moved on successfully in the last period.

Time

Delivery/ OutcomeCost/ Savings

Q1 N/A

Q2 N/A

Q3 Q4 Comment: Workshops held for each Directorate. Governance established Issue: Departmental Managers availability - already proved difficult to scheduled workshops in April and co-location moves will further delay progress on the feasibility work.


Delivery/ Outcome

Cost Cost/ Savings

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Co-location Programme - To create an appropriate and effective working environment which secures significant financial benefit and prepares the Council to meet future changes in services.

Property Investment - Investigate and monitor Real Estate Investment Trusts with the view to investing £5million, should the rate of return be sufficient. In addition, consider investments in the Borough as and when they appear on the market. A financial case will be prepared in relation to each proposed acquisition.

New and Candidate Project:

• Welfare Reform

Other Key Initiatives Involving the Council/Community: 8 Point Plan - Delivering the ‘8 Point Plan’, a strategy to ensure financial and service sustainability, by reducing net revenue spending over the medium to long term. The elements of the 8 Point Plan are as follows:

1) Reduce work – by looking at priorities and reviewing what we do 2) Do things smarter – by looking at how we do things to reduce costs 3) Increasing income/Invest to save 4) Reducing our core capital programme 5) Reviewing our approach to financing and our medium term financial strategy 6) Reviewing our management structure and costs 7) Rethinking our approach to/renegotiating our contracts 8) Considering the opportunity to increase Council Tax Q1 Q2 Q3 Q4 Comment:

Engagement

• Continue to implement the Community and Business Engagement Strategy for 2012/13


Q1 N/A

Q2 N/A

Q3 Q4 Comment: Timescales are very tight and there is no wriggle room, so any unforeseen issues may cause delays. However, progress within each stream is being monitored by a restructured board, who pick up and help resolve any significant issues as they arise.


Delivery/ Outcome

Cost/ Savings

Q1 N/A

Q2 Q3 Q4 Comment: Project being re-scoped to encompass a review of investments. Workshop scheduled for May.

Time Delivery/ Outcome Cost/ Savings

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• Develop an approach and increase the Council’s use of e-engagement and social media


Good Value Services - Key Service Measures:

Council Tax and NNDR collection 2010/11 2011/12 2012/13 Council Tax 98.26% 98.37% 98.21% NNDR 99.40% 98.96% 98.19% Staffing: Turnover 2011/

2012 Q1 Q2 Q3 Q4 2012/

2013 Staff turnover 8% 0.66% 0.44% 0.90% 1.31% 7.33% Staffing: Absence 2011/

2012 Q1 Q2 Q3 Q4 2012/

2013 Working days lost due to sickness absence

5.35 1.18 1.87 2.55 1.89 7.49

Working days lost to sickness absence, minus long term sickness

3.03 0.60 0.74 1.23 1.66 4.23

strategic and performance management updates quarter 4 and

Documents