straight talk from the c-suite: be different or be dead with roy osing and jordan stevens
DESCRIPTION
It’s no secret, business moves at a blistering pace these days. With burgeoning competition and exceedingly demanding customers, the need to separate yourself from the competitive herd has never been greater. In this highly interactive session, you’ll learn practical and proven methods that will help you be remarkable and stand-out from the crowd. These slides cover a recent webinar that TreBrand presented with executive consultant Roy Osing. You can view the video of the webinar at: http://bit.ly/15aO9EQ To learn more about Roy Osing go to www.bedifferentorbedead.com Keep up to date with new Straight Talk from the C-Suite webinars by TreBrand and to get your free e-book "7 Proven Strategies That Will Grow Your Brand" go to: http://trebrand.com/ezine.phpTRANSCRIPT
BE DiFFERENT or be deadWebinar
Sept 19, 2013
Who is Roy?
Roy OsingFormer CMO
Executive Leader for 33+ yearsBloggerSpeaker
Seminar LeaderOrganization Mentor
EducatorPersonal Coach
Original Work
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Roy’s Agenda
Change the conversation to “How can we BE DiFFERENT?”
Look Around…
Dying… or deadRIM
NortelYellow PagesBlockbuster
NokiaYahoo, My Space
Sears
BE DiFFERENT
BE DiFFERENT – Life or Death …
The Competitive Herd
Un-differentiation – Hard to distinguish among competitors– Copying– “Same” Services– One-Size-Fits-All
mentality
BE DiFFERENT Theme
• To StAND OuT from the Herd…
• You MUST deliver VALUE which is
– RELEVANT (something people really care about), AND
–UNIQUE (something that ONLY you provide)
Plan to EXECUTE
Build a Strategy to EXECUTE– No Execution = No success – Execute a “Flawed Plan” >> No Execute a
“Perfect Plan
Plan to EXECUTE
Strategic Game Plan Model1. HOW BIG do you want to be?
2. WHO do you want to SERVE?
3. HOW will you compete and WIN?
VALUE RELEVANCE UNIQUENESS
Plan to EXECUTE
Get you your Plan ‘Just about Right’
– 20% plan; 80% execute– “Laugh at perfection”– Bre Pettis on Done…
Plan to EXECUTE
Cut the CRAP– Old stuff no longer relevant– CRAP = bandwidth suckers – Prevents doing ‘The New’– Beware of ‘Custodians of
the Past’– Assign a Cut the CRAP
Champion
Cut the CRAP
"Most leaders don't need to learn what to do. They need to learn what to stop." - Peter Drucker
Plan to EXECUTE
Focus. Focus. Focus.
– Multitasking can be deadly– Roy’s Rule of 3– Focus on the critical few– That deliver 80% of your
strategy
Plan to EXECUTE
Plan on the Run– Learn from Execution – Adjust your strategy as you go– Be ‘good’ at anticipating;
‘great’ at responding– Plan, Execute, Learn, Adjust,
Execute …
Plan to EXECUTE
‘Bloody-Up’ Your Plan
– Paper cuts?– Coffee Stains?– Notes?– Ear marked pages?– Repository of Learnings from Execution– MORE than a statement of direction
BE The ONLY One
“We are the ONLY ones that….”
BE The ONLY One
“You don’t want merely to be the best of the best. You want to be the ONLY one’s who do what you do” – Jerry Garcia, The Grateful Dead
BE The ONLY One
“insulinpumps.ca is The ONLY Company delivering the full range of insulin pump products, education, support and diabetes Business Development.
We ONLY serve Pharmacy.
We are Powered by Pumpers.”-- Melany
Fan Focus
• “THE WHO”• People who care about what
you do• LOYAL • Are connected • And are ‘Sneezers’ • Discover their Secrets
Fan Focus
Meet with one Fan per week; bring them inside your organization
Secrets
• A Secret is an innermost desire that someone has; Things that a person: craves, covets, aches (for), hungers (for), itches (for), sighs (for),
yearns (for), lusts (after) and longs (for)
Caution
Think Experiences
The End Game…
“My job is to create memories” – Nasr, Tour Guide, Petra Jordan
Think Experiences
• The Herd thinks product & price• The Herd FLOGS• It’s NOT about WHAT we produce• It’s about PEOPLE and “Delivering
Happiness” to them• Happiness = Experiences
Think Experiences
“… a very clear guideline has emerged from our recent research on the determinants of happiness: Spend your money on experiences.” -- Thomas Gilovich, professor of psychology at Cornell University
Think Experiences
‘We Move Lives’:Move on-time, on budget, secure (Core)Real Estate Service Home Maintenance PlanCommunity Introduction
PackageFurniture Deals‘First Dinner on us’ Gift
Dazzle
Serving = CORE SERVICE + …– What they GET from you.. Clean hotel rooms, good
food, a move on time and on budget…– Satisfy ‘em– Meet expectations 24X7X52 – You get C’s– If not, they will leave you in
a HEARTBEAT & SCREAM how BAD you are
Dazzle
Serving = CORE SERVICE + SERVICE EXPERIENCE
– How they FEEL
– DAZZLE ‘em with it
– Make it GASPWORTHY
– Leave ‘em BREATHLESS
– You get A’s
– Loyalty, Raving Fans & Sneezers
Dazzle
• I was pleased that my furniture was delivered on time and on budget.
• I was relieved that none of my furniture was damaged.
• I liked that the crew were careful with my stuff, that they blanket-wrapped all of it and that they were very friendly.
• But what really blew me away was…
How to Dazzle
1. Hire Human Being Lovers – Hire for Goosebumps!
2. Trash ‘Dumb Rules’
3. Provide Dazzling Recovery when you commit a service blunder: Fix it + Surprise ‘em
FAST!
Wrap up – An Invitation
• Check-out my site bedifferentorbedead.com
• Blog Articles on Strategy, Value, (and other stuff)
• Connect and Engage with me
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eBooks
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eBooks
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