story of wi-fi note: customer is facing any issue (no browsing or authentication) and connected via...
TRANSCRIPT
![Page 1: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/1.jpg)
Story of Wi-Fi
Note: Customer is facing any issue(No Browsing OR Authentication) and connected via Wi-Fi and unable
to open modem page.
![Page 2: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/2.jpg)
If your Wi-Fi signals shows star and Wi-Fi list search your area network but not your desired network, it means your Wi-Fi is disabled from your modem, then follow enable Wi-Fi process from modem.
Case 1
![Page 3: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/3.jpg)
If your Wi-Fi signals shows star and Wi-Fi list
search your area network and also your desired network, then should connect Wi-Fi with the
key.
Case 2
![Page 4: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/4.jpg)
If you enter the key of Wi-Fi and it shows below message, it means you don’t know Wi-Fi key, then you have to check Wi-Fi key from modem page or change it from CPE Management.
Case 3
![Page 5: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/5.jpg)
In the taskbar if it shows Red Cross on monitor instead of signals, it means your wireless network connection is disabled from the network connection page.
Case 4
![Page 6: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/6.jpg)
In the taskbar if signals shows Red Cross (No Wi-Fi search), it means your Wi-Fi is disabled from the laptop (should enable Wi-Fi from laptop)
Even Wireless network connection is also
enabled
Case 5
![Page 7: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/7.jpg)
If your desired network or if you connect your
Wi-Fi name and it shows a message (The settings saved on this
computer for the network do not match
the requirements of the network) with Red
Cross on Wi-Fi name, it means that your previous setting
mismatched with the new Wi-Fi settings.
Or if your modem Wi-Fi security key is
mismatch with your laptop Wi-Fi key then it shows below message.
Case 6
![Page 8: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/8.jpg)
Then you should remove your Wi-Fi network then search again and connect it.
![Page 9: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/9.jpg)
If signal shows connected it means Wi-Fi is connected properly, but if yellow mark appears on signals and status shows a message (“Identifying” or “Un-identified network”), it means WLAN card is unable to get LAN IP from modem.Then follow:•Manual or auto IP assigns process•Disable/enable wireless network connection•Ports interchange
Case 7
![Page 10: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/10.jpg)
If signal shows connected it means Wi-Fi is connected properly, no issue with Wi-Fi
Case 8
![Page 11: Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page](https://reader036.vdocuments.us/reader036/viewer/2022062519/5697bfd21a28abf838cabb4e/html5/thumbnails/11.jpg)