PROFILE Store Manager with strong organizational, supervisory, customer service and communication skills

HIGHLIGHTS Training and Recruitment Strategic Planning Customer satisfaction Organization Time Management Staff Recognition and discipline Payroll Scheduling

Filing Documentation Dedicated Team Member Detailed Oriented Meeting Support Leadership Retail MerchandisingStrategic Planning InventoryControlLoss Prevention Inventory Activity reportsProfit and loss

EXPERIENCE Store Manager, CVS PHARMACY, MA

•Outstanding Customer Service•Innovative approaches to sales building to reflect demographic•Hired and developed staff for all areas of the store•Brought Creative ideas to reality to create additional sales

•Provided personal coaching and mentoring of staff•Saved hours and exceeded sales goals•Managed and Maintained payroll for entire store•Ability to work in multiple departments in the store•Set Standard for Great Customer Service and met all metrics achieving the Excellence

award for having scores higher then 90% in Front Store and Pharmacy•Superb Inventory Accuracy•Received Awards for Great Inventory Results•Result driven loss prevention measures

SALES AUDITOR TRUGREEN CHEMLAWN, CHICOPEE, MA

•Audited all sales by contacting customers after the sale has been made and confirmed the information communicated in sales process•Received documents from sales department and researched customers history in database to verify customer status•Verified the customer’s address, number, price of applications, and any special instructions with the customer•Practiced approved cancel retention procedures when appropriate•Prepared daily and weekly reports on audit activities•Assisted in calling customers to confirm scheduled lawn/shrub care treatments•Recorded and reported service and cancel information to management•Maintained customer database by validating size and applications for lawn and shrub care./Identified customer wants and needs and offered solutions•Helped with Mapping when a technician called for route directions

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SERVER UNO CHICAGO BAR AND GRILL, SPRINGFIELD, MA

•Provided superb customer service with a focus on the cleanliness, satisfaction, and company policies and procedures

•Cross trained in all departments of restaurant

•Followed up with all customers to ensure that the dining experience was great•Managed my own personal bank until end of shift and accurately provided money due to management

EDUCATION AMERICAN INTERNATIONAL COLLEGE

Springfield, MA-2006

SPRINGFIELD TECHNICAL COMMUNITY COLLEGESpringfield, MA-2003

SOFTWARE Excel Microsoft Office Microsoft Word Powerpoint

413-279-4913 CELL Tanya Larson 413-279-1006 HOME