stop shipping profits out the door: whitepaper

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Stop Shipping Profits OUT THE DOOR A Whitepaper Summary from The American Lawyer View full whitepaper here

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One frequently overlooked area of added cost and inefficiency in an office is shipping-related processes. The true costs of shipping go far beyond the prices paid to the transportation companies, and can not only affect the bottom line, but client satisfaction as well. This presentation reviews some of the biggest contributors to these “hidden costs,” and shows how process optimization and the right technology can turn these challenges into an advantage.

TRANSCRIPT

Page 1: Stop Shipping Profits Out The Door: Whitepaper

Stop Shipping Profits

OUT THE DOORA Whitepaper Summary from

The American Lawyer

View full whitepaper here

Page 2: Stop Shipping Profits Out The Door: Whitepaper

managing time, controlling costs, inefficiencies, and technology issues

as their top day-to-day concerns

The Problem: 87% of firm administrators cite

2* UPS survey of 450+ attendees at 2013 Association of Legal Administrators (ALA) national conference.

*

Page 3: Stop Shipping Profits Out The Door: Whitepaper

Shipping

Fees

Firms often focus on

VISIBLE FACTORS,

Ignoring what may be the

MAJOR DRIVERSof total shipping costs.

3

Page 4: Stop Shipping Profits Out The Door: Whitepaper

Manual Shipment

Processing

Time Spent

Creating Airbill

Managing

Invoices Client Inquiries and

Manual Tracking

Potential Errors

Office Inefficiencies Add

LABOR COSTS

4

Page 5: Stop Shipping Profits Out The Door: Whitepaper

Office Inefficiencies AddUNRECOVERED COSTS

Excessive shipping

expenses refused by client

Expenses billed back late

and refused by client

Missing or inaccurate client,

matter, or cost codes

Employee's personal shipping

expenses*

10 to 15%

5* Based on PS|Ship data

Page 6: Stop Shipping Profits Out The Door: Whitepaper

Typical Situation

10:30

SHIPPING MODE CHOICEImpacts Cost and Client Service

Match speed to need (overnight example)

I NEED IT…Desired Situation

8:00

10:30

3:00

ASAP!!

BY

LUNCH

SOMETIME

TOMORROW

OK

Just Right

Just Right

Just Right

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Page 7: Stop Shipping Profits Out The Door: Whitepaper

The Solution: PS|Ship and UPS

Click “Ship to Contact”

in Microsoft Outlook

Internal Error

Check

Label

Generation

Real-time

TrackingAutomated

Billing

Reference Code

Validation

7* Based on PS|Ship data

15-30% Total Savings*

Page 8: Stop Shipping Profits Out The Door: Whitepaper

More timely deliveries due to built-in address validation that

reduced shipping errors

Greater efficiency: the firm reallocated staff to value-added work

instead of monitoring shipments and reconciling shipping data

More accurate billing: the firm’s billing accuracy improved while

reducing required staff time.

Savings in Action: Paul Hastings LLP

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Page 9: Stop Shipping Profits Out The Door: Whitepaper

Founded in 1907, UPS has grown into a multi-

billion-dollar corporation that serves customers

in more than 220 countries and territories

worldwide. Today, UPS is one of the most

recognized and admired brands in the world.

Learn more at ups.com/lawfirms.

PS|Ship is a product of Lynch Marks, LLC and is the

most widely deployed logistics solution in the Am

Law 200. The suite of tools focuses on streamlining

the entire workflow, which includes shipping label

generation, shipping invoice processing, and

inbound package and pouch tracking.

For more information, visit www.psship.com.9