stop shipping profits out the door: whitepaper
DESCRIPTION
One frequently overlooked area of added cost and inefficiency in an office is shipping-related processes. The true costs of shipping go far beyond the prices paid to the transportation companies, and can not only affect the bottom line, but client satisfaction as well. This presentation reviews some of the biggest contributors to these “hidden costs,” and shows how process optimization and the right technology can turn these challenges into an advantage.TRANSCRIPT
Stop Shipping Profits
OUT THE DOORA Whitepaper Summary from
The American Lawyer
View full whitepaper here
managing time, controlling costs, inefficiencies, and technology issues
as their top day-to-day concerns
The Problem: 87% of firm administrators cite
2* UPS survey of 450+ attendees at 2013 Association of Legal Administrators (ALA) national conference.
*
Shipping
Fees
Firms often focus on
VISIBLE FACTORS,
Ignoring what may be the
MAJOR DRIVERSof total shipping costs.
3
Manual Shipment
Processing
Time Spent
Creating Airbill
Managing
Invoices Client Inquiries and
Manual Tracking
Potential Errors
Office Inefficiencies Add
LABOR COSTS
4
Office Inefficiencies AddUNRECOVERED COSTS
Excessive shipping
expenses refused by client
Expenses billed back late
and refused by client
Missing or inaccurate client,
matter, or cost codes
Employee's personal shipping
expenses*
10 to 15%
5* Based on PS|Ship data
Typical Situation
10:30
SHIPPING MODE CHOICEImpacts Cost and Client Service
Match speed to need (overnight example)
I NEED IT…Desired Situation
8:00
10:30
3:00
ASAP!!
BY
LUNCH
SOMETIME
TOMORROW
OK
Just Right
Just Right
Just Right
6
The Solution: PS|Ship and UPS
Click “Ship to Contact”
in Microsoft Outlook
Internal Error
Check
Label
Generation
Real-time
TrackingAutomated
Billing
Reference Code
Validation
✓
7* Based on PS|Ship data
15-30% Total Savings*
More timely deliveries due to built-in address validation that
reduced shipping errors
Greater efficiency: the firm reallocated staff to value-added work
instead of monitoring shipments and reconciling shipping data
More accurate billing: the firm’s billing accuracy improved while
reducing required staff time.
Savings in Action: Paul Hastings LLP
8
Founded in 1907, UPS has grown into a multi-
billion-dollar corporation that serves customers
in more than 220 countries and territories
worldwide. Today, UPS is one of the most
recognized and admired brands in the world.
Learn more at ups.com/lawfirms.
PS|Ship is a product of Lynch Marks, LLC and is the
most widely deployed logistics solution in the Am
Law 200. The suite of tools focuses on streamlining
the entire workflow, which includes shipping label
generation, shipping invoice processing, and
inbound package and pouch tracking.
For more information, visit www.psship.com.9