stitching together a ux strategy for wearables and the mobile mainframe
DESCRIPTION
Google Glass, Samsung Gear, MetaWatch, Fitbit Flex, and a whole host of other wearable devices are weaving a connectivity web with a similar underlying pattern: the smartphone is emerging as the mobile mainframe. Our phones are powerful, always-on, always-connected machines that pipe data to and from these terminals (or devices). The result is an amazing collection of capabilities and experiences for the user.TRANSCRIPT
Stitching Together a UX Strategy for Wearables and the Mobile MainframeBig (D)esign Conference Friday, Sept 5 at 1:00pm in the Mobile (Trinity V) by Philip Likens
Love & HateWearable
@PhilipLikens
7 Questions For New Tech1.What is it? 2.What can it do? 3.Why does it matter? 4.Who are the leaders? 5.How do I design for it? 6.What does it mean for our profession? 7.Where are we headed?
WHAT IS IT?
WearablesBody-borne devices with complex interfaces, visual displays, multiple use cases, ongoing connectivity, and some computational power.
This is not to take away from smart clothing, etc.
WHAT IS IT? /
@PhilipLikens
Internet Of Things Is Here!WHAT IS IT? /
All things working in perfect harmony! @PhilipLikens
Er…Internet Of Thing?WHAT IS IT? /
All things funnel through 1 thing - the Mobile Mainframe! @PhilipLikens
– Google IO 2014 Keynote
“…And finally, users always have their smart phone so we want to make sure all these
connected experiences work based on your smart phone: be it your wearables, be it your car, or like we have shown with Chrome Cast, your
television…”
Internet Of Things?WHAT IS IT? /
@PhilipLikens
WHAT CAN IT DO?
@PhilipLikens
LogWHAT CAN IT DO? /
Athos @PhilipLikens
Notify
MetaWatch M1
WHAT CAN IT DO? /
@PhilipLikens
Communicate
FiLIP
WHAT CAN IT DO? /
@PhilipLikens
Monitor
Sproutling
WHAT CAN IT DO? /
@PhilipLikens
Record
Baidu Eye
WHAT CAN IT DO? /
@PhilipLikens
Find
Pebble
WHAT CAN IT DO? /
@PhilipLikens
Consume
Bragi Dash
WHAT CAN IT DO? /
@PhilipLikens
Control
Samsung Gear
WHAT CAN IT DO? /
@PhilipLikens
Verify
Nymi
WHAT CAN IT DO? /
@PhilipLikens
Comfort
Cuff
WHAT CAN IT DO? /
@PhilipLikens
Others
Digitsole
WHAT CAN IT DO? /
@PhilipLikens
Powerful Experiences• Notifications on my wrist without having to look at my phone
• Doing simple tasks on my wrist without having to access my phone
WHAT CAN IT DO? /
@PhilipLikens
Drawbacks• Overwhelmed with notifications • Connectivity challenges • Fashion • More devices weighing me down
WHAT CAN IT DO? /
@PhilipLikens
Fashion
Withings Activitie
WHAT CAN IT DO? /
@PhilipLikens
Fashion
Motorola Moto360
WHAT CAN IT DO? /
@PhilipLikens
Fashion
Samsung Gear S w/ Swarovski Crystals
WHAT CAN IT DO? /
@PhilipLikens
Fashion
Tory Burch for Fitbit
WHAT CAN IT DO? /
@PhilipLikens
Fashion
Stelle Audio Clutch
WHAT CAN IT DO? /
@PhilipLikens
WHY DOES IT MATTER?
@PhilipLikens
– Google IO 2014
“Across the world, people check their Android phones an average of 125 times every day.”
@PhilipLikens
My TakeWearables are the emerging front-end for mobile design.
WHY DOES IT MATTER? /
Next embeddables? @PhilipLikens
Adoption Rates Of TechWHY DOES IT MATTER? /
http://www.asymco.com/2013/11/18/seeing-whats-next-2/
WHO ARE THE LEADERS?
Google• Contextually Aware • Voice Enabled • Seamless • Mobile First
WHO ARE THE LEADERS? /
Apple and Google seems to be diverging in their approaches. @PhilipLikens
Apple Speculation• Maybe announced Tuesday? • Could be awesome? • Could use Today widgets as a jumping off point?
WHO ARE THE LEADERS? /
@PhilipLikens
Pebble• Nov 2013 adopted a new SDK platform • Ready to go • Should be relevant for a while
WHO ARE THE LEADERS? /
@PhilipLikens
Hold On Heads Up• As a consumer, don’t know what to do with it now
• Directions is the current killer app • Need better use cases • Must get more fashionable • Must get more discrete • Industrial / Business path to adoption?
WHO ARE THE LEADERS? /
@PhilipLikens
HOW DO I DESIGN FOR IT?
Map Information Needs• Make note of potential environment(s) • Consider personal context • We used a Graffiti Board to gather ideas from within Sabre concerning Traveler Needs on the day of travelex. What information / tasks do you need access to when you’re sitting at your gate?
HOW DO I DESIGN FOR IT? /
@PhilipLikens
NotificationsHOW DO I DESIGN FOR IT? /
Threshold For Action• There is a threshold for action moving from a wearable to your phone. • Dig the phone out of your pocket (or find it) • Unlock it • Find the app • Do the task
• Wear’s “Open on Phone” helps • Apple’s continuity extended to wearables?
HOW DO I DESIGN FOR IT? /
@PhilipLikens
Taking ActionHOW DO I DESIGN FOR IT? /
Taking ActionHOW DO I DESIGN FOR IT? /
WHAT DOES IT MEAN FOR OUR PROFESSION?
Design With Context• Consider the environment • Leverage sensors • Be careful of speculation
WHAT DOES IT MEAN FOR OUR PROFESSION? /
@PhilipLikens
Design For Continuity• Think about what you’re calling the user to do • Make it easy for them to pick up where they left off
• Assume interruption
WHAT DOES IT MEAN FOR OUR PROFESSION? /
@PhilipLikens
Design For Voice• Voice will be a huge part of the next 5-10 years. Google is betting on it. Apple seems to be as well.
• As UXers, are we glorified Graphic Designers or truly concerned with UX?
• We have to understand the UX of voice.
WHAT DOES IT MEAN FOR OUR PROFESSION? /
@PhilipLikens
Voice Testing• Hotel search tutorial
• Voice only • Text only • Call & Response
• 15 total participants • Threw out call and response • Text & Voice tied on task completion • Visual (12), Auditory (0), Kinesthetic (3) Learners
WHAT DOES IT MEAN FOR OUR PROFESSION? /
@PhilipLikens
WHERE ARE WE HEADED?
@PhilipLikens
My Future• Watch w/ Cell: notifications / small tasks / emergencies
• BLE Headset: audio content consumption, talking on the phone, small content creation
• 7” Tablet w/ Cell: creation + consumption • Laptop: creation + consumption power use
WHERE ARE WE HEADED? /
@PhilipLikens
In Everyday Life voice/watch/phone/tablet/car/laptop
Kids: Commute: Walking: Desk: Meetings: Lunch: Evenings:
+ + + - - - +
+ + + + + + -
+ + + + + + +
- + - + + + +
- + - - - - -
- - - + + - +
WHERE ARE WE HEADED? /
@PhilipLikens
voice/watch/phone/tablet/car/laptop Train: Walking: Airport:
In Washington DC
- + -
+ + +
+ + +
+ - +
- - -
- - +
WHERE ARE WE HEADED? /
@PhilipLikens
Not Sure When It Will Happen• It benefits major manufacturers to tether devices together
• Need a disruptive outsider (as Apple was with the iPhone)
• Turns out Samsung is disruptive, even to themselves, though we still have the ecosystem limitation
WHERE ARE WE HEADED? /
@PhilipLikens
My Future?
Samsung Gear S
WHERE ARE WE HEADED? /
@PhilipLikens
Jawbone Era
My Future?WHERE ARE WE HEADED? /
@PhilipLikens
Samsung Galaxy Note 3
My Future?WHERE ARE WE HEADED? /
@PhilipLikens
Os Convergence• Because of the non-native connectivity, I think we’ll have an OS funnel • Apple • Google’s Android Wear • Tizen • MetaWatch • Pebble
• 2-3 major platforms - my guess is Apple, Google, Pebble (lo-fi / underground option)
WHERE ARE WE HEADED? /
@PhilipLikens
Other Thoughts On The Future• Fashion Matters • OS consolidation brings better UX • Fitness bands largely disappear • Connectivity has to resolve before mass adoption
• Touch (only) is not the holy grail
WHERE ARE WE HEADED? /
@PhilipLikens
Thank You.@PhilipLikens