STEVE RYAN

steve.ryan1@hotmail.com.

07875 049431.

3 Warton Lane, Austrey, Nr.Atherstone Warks, CV9 3EJ.

A high achieving Regional Operations Manager with hands on experience in the competitive and demanding food retail sector,responsible for turnover in excess of £17 million per week.

A talent spotter and developer who has actively influenced, coached and guided numerous colleagues into successful careers whilst delivering his own and company goals and targets consistently and in most cases exceeding targets.

An individual that leads from the front to deliver KPIs via the team that he nurtures and progresses.

A challenger thats not afraid to put in the hard miles to get the result required.

Key Achievements.

Delivering sales of £17m a week via 28 stores and 28 committed Managers and teams. Developed and delivered training days to ensure 54 brand new appointed Duty Managers

were ready to be held accountable and had all the tools available to them to succeed in running stores taking from between £120k to £900k a week.

Managed an operational area that delivered ‘5 Star Service’ to the customers as measured by the company for every month of the financial year.

Developed the role of Community Champion, which was then rolled out to the entire estate, and as part of this fundraising initiative raised via his 28 stores over £120k to go to the company nominated charity, Sue Ryder. Activities included area cycling challenges culminating in a London to Brighton ride.

Took on an area with a climate score of 69%, the worst on the region(consisting of 5 areas) and through engaging the teams got this score to 75% within 6 months. The climate scores employee satisfaction within their roles.

Managed the area to become the most productive and efficient on the region and top 3 in the company.

Consistently over a 5 year period delivered payroll and ran stores so efficiently that the area had £1m budgetary surplus at the end of this time.

Opened numerous new stores (ranging from 7-40,000 sq.foot sales) including Hoddesdon, the 500th store opening which had key Morrisons players in attendance including Dalton Philips,the then CEO,and media coverage from BBC and Sky news.

Mentored numerous store conversions from Safeway to Morrisons following the acquisition.Coaching to ensure stores were correct to Morrisons remit and that the Safeway colleagues were “brought into the fold”.

Delivered the "Store of the Future" programme into many sites.This could take anything up to 8 weeks dependant on work involved.Ensuring the store continued to trade through these

difficult times and that customer satisfaction was top of the agenda.Then to open the newly formatted store under the new programme to board director visits.

Identified and supported numerous duty Managers to become Store General Managers over a period of 10 years(approximately 15.)

Career Summary.

Wm Morrisons Supermarkets plc.

Regional Operations Manager.2011/16.

Responsible and accountable for 28 stores operational standards, KPI deliverance and policy compliance.

Area spread from Cambridge to Scarborough with sales of £17m per week.

Within the league table of area/regions, this area was cited as a premier performer.

Due to size/geography of area every visit had to be key talking to the colleagues and spending time with the Store General Manager to ensure all aspects of business in good shape and that targets/kpis would be achieved.

Working hand in hand and supporting all internal auditors to ensure stores were compliant to shrinkage results/food safety/health and safety/trading standards.

Opening new stores from an empty shell to launch day.

Overseeing numerous “fresh look”revamps in stores through 2015,each with a cost of around £1 million.

Attending meetings with Ceo/Dave Potts(before that Dalton Philips.)and board directors.

Store General Manager.2009/11.(Swadlincote.)

Responsible for opening and managing an £800k per week store which quickly established itself as the supermarket of choice in the locality.

Also the most productive/efficient store on the area at the time.

Deputy General Manager.2003/09.(Coventry.)

Duty Manager.1995/2003.(Derby.)

Kwik Save stores.1985/95.(Leicester/London.)

Held various management positions from trainee Manager to Store General Manager.Also spent time in the role of “Training Officer” which encaptured a predominantly Hr/Recruitment/Support role for stores.

Naafi.1983/85.

Education

8 0 levels including English/Maths.

Numerous in-house educational courses attended capturing every aspect of a multi functional retail environment.

Excellent health, keen cyclist/kickboxer/weight trainer.

Non smoker/Non drinker.

Enjoys live music, cinema, holidays.

Has lived all over the world including Singapore/Germany/Belgium.

Prepared to relocate for right role.