STEVE JUNGE255 N Colton Drive ♦ North Liberty, IA 52317 ♦ 319-331-4237 ♦ stevejunge@southslope.net

www.linkedin.com/in/stevejunge

EDUCATION M.A. & B.A., University of Northern Iowa, Cedar Falls, IA

SUMMARY OF SKILLSDependable and results-driven marketing and communications professional:

Pragmatic Marketing Certified – Level Three (PMC-III). Skilled marketing professional for internal and external marketing channels. Experienced in developing and documenting communication plans. Skilled in product management with multiple priorities and deadlines. Recognized for the ability to set and exceed operational goals.

EXPERIENCE

Product Marketing Manager/Brand Strategist – ACT; Iowa City, IA October 2013 – August 2016 Created marketing plans to attract prospects, retain customers, and strengthen partnerships. Wrote and edited content for product marketing activities, including sell sheets, emails, and video scripts. Developed and implemented business cases, campaigns, new partnership relationships, and product rollouts. Worked closely with sales and product management to develop and manage customer channel and partner

strategies in support of postsecondary education revenue goals. Managed development and production of traditional media through ACT’s Creative Services team. Reported on performance metrics and key performance indicators. Assisted marketing efforts throughout multiple internal teams, including events and sponsorships. Managed design projects to develop content and graphic treatments across all media.

Manager – ACT; Iowa City, IA April 2010 – April 2013 Directed and managed the day-to-day operations of the Customer Information Center (CIC). Rebranded the department to improve marketing and research efficiency and success. Assisted with market research efforts through survey design, interviews, analyses, and reports. Coordinated mass email and telephone marketing campaigns to drive new sales. Played an influential role in the adoption of Salesforce as the CRM solution at ACT, Inc.

Customer Support Specialist – ACT; Iowa City, IA February 2007 – April 2010 Supported the logistics of national ACT test dates, including maintaining the test center database and verifying test

center compliance with established testing protocols.Management Trainee – Garage Equipment Company; Coralville, IA October 2005 – February 2007

Collaborated with company president on marketing strategies and company objectives. Helped create and produce online company product catalog and company brochure. Co-created company website and served as liaison between web developer and company president.

Certification Specialist – ACT; Iowa City, IA March 2001 – September 2005 Analyzed transcripts for the NCAA Initial-Eligibility Clearinghouse to determine eligibility of students wishing to

participate in NCAA-sanctioned athletic programs at Division I and Division II institutions.Operations Specialist – Access Direct; Cedar Rapids, IA January 1997 – March 1999

Promoted to manage and improve struggling accounts by identifying problems and opportunities for success. Worked with sales teams’ supervisors to implement performance improvement plans.

Operations Supervisor – Access Direct; Cedar Rapids, IA January 1996 – January 1997 Promoted from Sales Representative to Operations Supervisor within 6 months. Supervised 25-50 Sales Representatives to develop business accounts for various Fortune 500 companies.

COMMITTEE WORK User Experience Group ♦ Talent Advisory Group ♦ ACT Wellness, Facilities Subcommittee Customer Information Market Research Subcommittee ♦ United Way Planning Committee