steps 2 success welcome pack

Your journey into lasting work starts here

Delivered in partnership with:Delivered by: Funded by:

44831 ING] Northern Ireland welcome pack AW2.indd 1 14/10/2014 16:31

Steps 2 Success is jointly delivered by:

Steps 2 Success is an exciting opportunity for you to build your skills and experience so that you can progress into work. While on this journey you will be supported by a dedicated Steps 2 Success Advisor who will help you to achieve your job goals and gain employment.

Welcome to Steps 2 Success

Established in 1992, the Springvale Group is one of Northern Ireland’s leading providers of quality employment and learning services. We are the largest social enterprise employment and learning provider, delivering training and employment programmes to young people and adults throughout Northern Ireland.

Ingeus is a leading provider of employment and training services that help people to realise their potential. We believe that everyone, regardless of their constraints, has potential and that given the right guidance, support and training, can progress and flourish. Since 2002, Ingeus has supported over 200,000 people into suitable, lasting work in the UK.

Since 1991 People 1st has been an award winning Northern Ireland employment and learning organisation. Our company mission statement is: ‘See your ambition become reality’. We make every learning experience bespoke to the individual and we use our expertise and knowledge to help you realise your ambition – be that a job or a qualification.

Armstrong Learning was founded in 2001, to provide specialist training and support for people pursuing a career within the creative industries. Armstrong Learning has been delivering employability support in Northern Ireland since 2008. We believe in our clients and our goal is to help you to improve your life through skills and employment opportunities.


What our clients say

Six months ago, I had no clue what I had to offer.

But now I have really built up my confidence

and self-belief.

I’m my bubbly self again. Working has given me

back my confidence and I can’t stop smiling

I’ve been through a horrible time in my life, but I’m feeling positive

about my future.


Your Advisor will spend time with you looking at your strengths and anything that might be stopping you from working. Together we will develop your Progress to Employment Plan and a Monthly Action Plan to set realistic job goals, overcome your barriers and plan the best way to prepare for work.

You will have the opportunity to access a range of support which will be tailored to your needs to help you progress into work, including:

Prepare for work

One-to-one support

Preparing a CV

Employability workshops

Self-development workshops

Setting targets

Identifying skills

During your time on Steps 2 Success, we will do everything we can to help you prepare for work, get a job and progress in work.

Here’s how we can help.

Healthmanagement

Exercise classes

Health and wellbeing

workshops

Benefits advice

Industry tastercourses

Self-employment advice

Your journey into lasting work starts here

Careers advice

Essential skills development

Drug & alcohol awareness sessions

Online jobs portal

Better-offcalculation

Writing cover letters


While you are preparing for work, we’ll give you all the support you need to find jobs, make strong job applications and to be successful at interviews. Together with your Advisor you will create your Progress to Employment Plan and a Monthly Action Plan outlining the support you need to find work.

Get that job

Preparingreferences

Free computer & internet access

One-to-one support

Job-searching

advice

Exclusive jobvacancies

Employer introduction and events

Work placements

Making strong job

applications

Healthmanagement

We’ll be there for you as you start work, offering help and advice at any time. Together with your Adviser you will create your Progress in Employment Plan and a Monthly Action Plan outlining the continued support to help you progress in work.

Progress in work

Developing in work skillsworkshops

Preparing for interviews

Managing your money

Ongoing contact

Advice line

Getting promoted

Fitting in at work

Further training advice

Health and wellbeing

advice

Self-employment

advice

In-work benefits advice

Support if your job

ends

Help finding

childcare

Career planning

Online jobs portal

JOBS


Progress in work

Your Progress to Employment Plan will help you to establish and achieve your long-term goals and aspirations. To help build your plan, please select which of the following elements of the service you feel you need support with:

You will work with your Advisor to create monthly Action Plans outlining how you are going to be supported into work.

Your Progress to Employment Plan

One-to-one support

Preparing a CV

Setting targets

Identifying skills

Industry taster courses

Benefits advice


Careers advice


Drug awareness sessions

Online jobs portal


Better-off calculation

Health management

Exercise classes

Health and wellbeing workshops

Writing cover letters

Alcohol awareness sessions

Get that job

One-to-one support

Job-searching advice

Employer introduction and events

Making strong applications

Preparing references

Free computer & internet access

Exclusive job vacancies

Work placements

Health management

Preparing for interviews

Developing in work skills workshops

Online jobs portal

Ongoing contact

Advice line

Fitting in at work


In-work benefits advice

Managing your money

Getting promoted

Further training advice

Health and wellbeing advice

Support if your job ends

Help finding childcare

Career planning

Prepare for work

You can achieve great success by deciding on your goals and how you are going to get there.

Your Steps 2 Success Advisor will assist you to achieve the actions in your agreed Progress to Employment Plan by:

• WorkingwithyoutoreviewandupdateyourProgresstoEmploymentPlanandMonthlyActionPlanatleast once a month

• Continuallyreviewingyouroverallprogression


Your Advisor understands that moving into work can be challenging, especially if you’ve been out of work for a while. That’s why they will continue to support you for at least 12 months after you’ve started work.

Our in-house Health Advisors are available to support you with your health and wellbeing once you have returned to work. This service is discreet and confidential, and can help you with matters such as managing anxiety, building a healthy working routine or disclosing a health condition to your manager.

In-work support

Health & wellbeing support

If you start work during your time on Steps 2 Success your Advisor will support you in developing a Progress in Employment Plan which will ensure you get all the support you need to succeed and progress in work.

Your Progress in Employment Plan

Pre-workappointment

General health support

Face-to-faceAppointments

In-work support

calls

Health concerns

Employer issues

Self employment

support

Financial issues

Wellbeing


We will provide for you:

• Aflexibleservicethatisconvenientandaccessible

• Apersonalisedpackageofsupportthatistailoredtoyourneeds

• Supporttohelpyoudevelopandprogressinwork

• Priorityaccesstoexclusivejobvacanciesandjobmarketinformation

• Respectandfairtreatmentatalltimes

What we will do for you:

• Keep in regular contact with you and provide you with the support needed to meet your mandated hours

• Ensureyoucaneasilycontactus

• Giveyouaccesstothetoolsandinformationyouneed

• Provideaninternalsystemfordealingwithyourfeedbackorcomplaints

• Protectyourpersonalinformation

• Provideyouwithequalityofopportunity

• Focusonyoursafetyandwelfare

What we ask in return:

• Makeeveryefforttoprogressbytakingthestepsthatyouhaveagreedwithyouradvisorin your Monthly Action Plan. Your benefits may be affected if you fail to notify us in advance

• TellyourAdvisoraboutanyissueswhichmayaffectyourjobchoicese.g.criminalconvictions

• TellyourDELEmploymentServiceAdviserifyourcircumstanceschange

• Keepyourappointmentswithus,andletusknowassoonaspossibleifforanyreasonyou cannot keep an appointment or undertake an activity you have agreed to do

• Adheretoexpectedbehaviourandpolicieswhilstonplacement.Unacceptablebehaviour will be managed under our disciplinary procedures outlined when you take up a placement

• Tellusaboutanychangesthatmayaffectyouremploymentorbenefits

• Letusknowifyoustartorstopwork,orifyouchangejobs

• Treatourstaffandotherclientswithcourtesyandrespect

• Tellusifyouneedtocommunicatewithusinadifferentway

The customer pledge


Ingeus takes its responsibility regarding the security of personal data very seriously and complies with its legal obligations under the Data Protection Act 1998, ensuring that personal data is processed in compliance with the Act and is stored in a secure, confidential and appropriate manner.

We use your information to help you find suitable work, and will only share with employers information that is related to job opportunities. You can find more information about your rights on the Information Commissioner’s website - www.ico.gov.uk

Protecting your privacy

Ingeus is a diverse environment and Safeguarding is a term used to refer to the precautionary and vigilant approach to recognise, respond, report, record and refer all concerns surrounding the safety and wellbeing of individuals. Ingeus’s Safeguarding Policy provides a set of guidelines to support people appropriately as well as to meet legislative requirements.

We aim to provide a safe, supportive and welcoming environment for clients, their children, staff and partners. If you have any issues you feel we can help with in terms of your physical and/or mental wellbeing, you can speak to someone privately.

Our pledge to you:

• Wetakeanydisclosureseriously

• Wewillneverdismissanyallegationofabuse

• Wewillsupporteachcaseasrequired

• Wewillengagewithsupportagencies when necessary

Safeguarding

We will refund your travel expenses when attending Steps 2 Success appointments, until you progress into employment.

Travel cannot be refunded without the original travel ticket or receipt.

In instances when you need your travel ticket to return home, we will reimburse your travel at your next appointment. Please remember to keep hold of your travel ticket and bring it to your next appointment.

• Travel expenses will be paid based on return travel costs from your home or lodgings by the most economic and convenient means.

• Where public transport is unavailable or impractical we will reimburse the cost of using public transport, or the private transport mileage rate of 25p per mile, whichever is less.

Travel


We ensure that our services can be accessed by everyone and that they are free from prejudice and discrimination. We are committed to creating and maintaining a culture where differences are recognised, respected and valued, and to ensuring all our staff and clients are motivated and treated fairly. We also aim to prepare you for working in a diverse workforce. We comply with the Equality Act 2010 and Section 75 of the NI Act 1998.

Our pledge to you:

• Everyonehasaccesstothesamerangeofopportunities

• Wealwayslistentoindividualcircumstances

• Weencourageeveryonetodemonstrateapositiveattitudetodifferenceandtreatotherswithrespect

• Wewillprovideyouwithinformationaboutyourrightsintheworkplace

• Weensurethateveryonecanfeedbackaboutourservice

Equality and diversity

What we ask from you:

• Becourteousandrespectfultootherclientsandstaffmembers

• ArriveforappointmentsontimeandletyourAdvisorknowinadvanceifyouareunabletoattend

• Keepourofficesalcoholanddrugfreebynotconsumingalcoholicbeverages/drugsonthepremises and not attending Ingeus premises if you are intoxicated

• Keepourofficessafe;unlawfulactivitiesandoffensiveweaponsarenotpermitted

• Keepourofficesfreeofviolence;harassmentanddiscriminationofstafforotherclientsisnot permitted

• Beawareofthelanguageyouuse;swearingandoffensivelanguageisnotpermitted

• Berespectfulofthefacilitiesonoffer;donotuseourcomputerstoviewinappropriateoroffensive websites or to enter chat rooms. Do not use our phones to make personal calls

Acceptable behaviour


To let us know what we’re doing well, please provide feedback. If you have a complaint about the service you are receiving, the first step is to speak to your Advisor or a manager and ask for a copy of our complaints form and policy. For details on the complaints procedure please visit the website of the organisation who is delivering your Steps 2 Success journey.

Our pledge to you:• Tolistentoeveryonewhoparticipatesontheprogramme

• Tomakeimprovementsorchangeswhenappropriate

• Tosharefeedbackwithclientsandstaff

Feedback and complaints

What we ask of you:

• Takeresponsibilityforyourownhealthandsafetyaswellasforanychildrenyou bring with you onto the premises

• Beawareofthefireexitsandsafetyproceduresintheeventoffire

• Bemindfulnottoobstructanyfireescapesoremergencyexits

• Donotattempttomoveheavyitemsorequipmentintheoffice

• Reportanyincidentsorpotentialhazardstoamemberofstaff

What we will do for you:

• Provideandmaintainasafeandhealthyenvironmentforstaffandclients

• Reviewourhealthandsafetypolicy(minimumannually)andcomplywithallrelevant legislation(e.g.HealthandSafetyatWorkAct1974)

• Recordallaccidentsonanincidentformalongwiththedetailsofanytreatmentgiven

• Conductregularriskassessmentsoneachsite

• ProvidetrainedFireMarshalsandFirstAidersineveryoffice

• Provideafirstaidboxineveryoffice

• ProvideacopyofourHealthandSafetyPolicyonrequest

Health and safety


Delivered in partnership with:

Delivered by: Funded by:


steps 2 success welcome pack

Documents