stephens 200606 im

7/21/2019 Stephens 200606 Im

1/41

Do You IM?

Instant MessagingMichael Stephens

[email protected]
http://www.tametheweb.com/http://www.tametheweb.com/

7/21/2019 Stephens 200606 Im

2/41

Instant Messaging

Stats IM is here! (AOL Instant Messaging Trends Sure" August #$%&

'$ million Americans use IM (7)&

*$ million world wide 7 billion messages sent each da

+ew Internet Stud *, million American adults use

instant messaging and its appeal isespeciall apparent among oungadults and technolog enthusiasts.

7/21/2019 Stephens 200606 Im

3/41

A Timeline

-IL $$% A /er0u00le in thebac/ o0 the ballroom

Some libraries 1ump in

Articles and morepresentations

$$2 LibSuccess wi/i lists2* IM Libs

7/21/2019 Stephens 200606 Im

4/41

3o 4ou IM5 Sure

6ot I8 Approed

2%7 espondents 9 :*.,) inLibraries

':.') were ;S residents

7/21/2019 Stephens 200606 Im

5/41

7/21/2019 Stephens 200606 Im

6/41

7/21/2019 Stephens 200606 Im

7/41

7/21/2019 Stephens 200606 Im

8/41

Our Work is Not

Yet Done

7/21/2019 Stephens 200606 Im

9/41

3o 4ou IM5

Are Librarians buildingnetwor/s o0 contacts ia IM

to wor/ better5 Are the reaching theirusers5

Is this hat are the barriers5

7/21/2019 Stephens 200606 Im

10/41

Social aggregators that

emerge from the Net whenenough people carry onthose public iscussions

long enough! withsufficient human feeling!to form webs of personal

relationships in

7/21/2019 Stephens 200606 Im

11/41

8uilding -ommunit?

IM communication buildscommunit between colleagues

':) agree or somewhat agree I 0eel li/e Im part o0 thecommunit o0 IMing librarians

*,) disagreed or somewhatdisagreed

7/21/2019 Stephens 200606 Im

12/41

I lie in a 8ubble

I hae IM contacts inlibraries throughout m

countr on m 8udd List 22) disagree

I hae IM contacts in

libraries all oer the worldon m 8udd List '%)disagree

7/21/2019 Stephens 200606 Im

13/41

8ene0its5

It's made it easier to communicateand to arrange meetings, carpools,

etc. I can discuss projects in real time

with colleagues that are thousands

of miles away or right down theroad. It makes collaborating easierand opens up many doors.

7/21/2019 Stephens 200606 Im

14/41

IM has begun tobuil briges across

the traitional

staff'facultyi(ie)

Academic Librarianrespondent

7/21/2019 Stephens 200606 Im

15/41

*here is greaterconnection betweenus than before)

8ranch Librarianespondent

7/21/2019 Stephens 200606 Im

16/41

Many librarians in my library

system woul like to use IMboth for reference an forstaff purposes) +owe(er! this

library system is (eryreluctant to change an slow torespon to most new ieas) I

feel (ery iscourage when Imeet with professionals inother library systems that getto try new things)

7/21/2019 Stephens 200606 Im

17/41

8arriers Intrusie

I don't use it. email works just finefor me, without the intrusiveness

of IM. E-mail is much better, or the

phone.

7/21/2019 Stephens 200606 Im

18/41

8arriers Time

e are a small staff and don'thave time to be confined to the

computer

7/21/2019 Stephens 200606 Im

19/41

8arriers IT Issues

!ur "ity I# has forbidden its usefor security reasons, so we rely on

email, phone, and face-to-faceconversations to communicate andmaintain relationships.

7/21/2019 Stephens 200606 Im

20/41

8arriers 3igital

3iide at >or/ "reates a digital divide, lots of $ast%en

librarians at M&! who don't use it and areout of the loop.

I think IM in my public library is an eample ofthe generation gap between staff members.e do not allow patrons to IM on librarycomputers, and staff are not supposed to IM,

either.

7/21/2019 Stephens 200606 Im

21/41

Our >or/ is 6ot et

3one! More education

More case studies9

7/21/2019 Stephens 200606 Im

22/41

-ase Stud IM at

SE-+L Internal and CDternal

CDtensie Training

Adoption -ure

Temporar F eplacement

7/21/2019 Stephens 200606 Im

23/41

7/21/2019 Stephens 200606 Im

24/41

7/21/2019 Stephens 200606 Im

25/41

7/21/2019 Stephens 200606 Im

26/41

7/21/2019 Stephens 200606 Im

27/41

GASTC IM

Glow

As/ Huestions

So0tware Training

Case o0 ;se

eturn onInestment

IM can be acoste00ectiemeans 0or anlibrar to haea irtualre0erencepresence inirtual spaceswhere our usersalread lie!

Stephens, FASTER IM, Computers in Libraries, April 2006

7/21/2019 Stephens 200606 Im

28/41

Glow

Add IM to re0erence des/duties

8ecomes part o0 the wor/0low Is not oerwhelming!

8uild it into our in0opolic

7/21/2019 Stephens 200606 Im

29/41

As/ Huestions

The e0erence interiew istill the same" 1ust a new

medium! 8e open and initing

ae some prepared statements

7/21/2019 Stephens 200606 Im

30/41

So0tware

;se a multiclientapplication

Open source is an option Trillian

Jaim

Gire (Mac&

7/21/2019 Stephens 200606 Im

31/41

Training

Jet some training screenames

+ractice

Send ;Ls" +3Gs and 3ocs

As Huestions

+la!

7/21/2019 Stephens 200606 Im

32/41

Cas

IM is Cas

+atrons ;se it!

Sta00 can communicate

Training is minimal

ItBs GCC!

7/21/2019 Stephens 200606 Im

33/41

eturn on Inestment

elatiel ineDpensie

Jets librarians out into the

world where users are -reates communit

7/21/2019 Stephens 200606 Im

34/41

More Ways to

message

7/21/2019 Stephens 200606 Im

35/41
http://www.google.com/sms/

7/21/2019 Stephens 200606 Im

36/41
http://www.google.com/sms/http://www.google.com/sms/

7/21/2019 Stephens 200606 Im

37/41

7/21/2019 Stephens 200606 Im

38/41

Messaging FoI+

S/pe

7/21/2019 Stephens 200606 Im

39/41

8est +ractices 0or IMMa/e IM part o0 our technologplan

+romote our screen name andserice

Admin should be messaging as well

Train and encourage sta00 tointer0ace ia IM 0rom their des/s

Add our IM name to our businesscards" sig 0iles" presence

7/21/2019 Stephens 200606 Im

40/41

#esources

http,''www) tametheweb)com'im'
http://www.tametheweb.com/im/http://www.tametheweb.com/im/

7/21/2019 Stephens 200606 Im

41/41

Than/ 4ou!

AIM mstephens7mac

[email protected]

www.tametheweb.com

stephens 200606 im

Documents