stephen p. teale data center
TRANSCRIPT
Stephen P. Teale Data Center
California State Government Network
(CSGnet) Services
Diverse Statewide Network Infrastructure
Internet Service Provider Domain Name Services Network Consulting and Planning Managed Implementation
Teale Data Center CSGnet Services
Technical Assistance with Carrier Coordination
Vendor Management Network Management Help Desk Management Reports CSGnet Customer Benefits
Teale Data Center CSGnet Services (cont.)
CSGnet services available for an additional charge:
Consulting TN3270 SNA Emulation Remote Access
Additional information is available at www.teale.ca.gov
Teale Data Center CSGnet Services (cont.)
CSGnet Statewide Infrastructure
The CSGnet consists of astatewide backbone with ninePoints of Demarcation (PODs)located in the major metropolitanareas of California.
Sacramento (2)
Stockton
Fresno
Los Angeles
San Diego
SanFrancisco
Bakersfield
Orange
SBC/CalnetATM
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Internet Service Provider
Unlimited Internet access included in the monthly subscription rate
Multiple OC3 and DS3 connections to the Internet
Redundant Internet Service Providers (ISP)
Domain Name Services IP address administration
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Domain Name Services
Teale administers and maintains Domain Name Services (DNS) for the State of California and associated government entities
Primary authority for the following domains: CA.GOV STATE.CA.US
Requests are processed by DNS administrative staff, usually within 24 hours during the normal business week
CSGnet maintains three geographically diverse Domain Name Servers (DNS)
Sacramento (2) Southern California (1) Delegation of sub-domains DNS requests may be submitted by e-
mail to [email protected] or via the web at http://nicweb.ca.gov
Domain Name Services (cont.)
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Consulting services to assist customer planning Wide Area Network connectivity and
design Network Security solutions TN3270 Host Access and File Transfers VPN and Authentication Services
Planning future growth Developing detailed network cost proposals
Network Consulting and Planning
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Proposals include: Multi-protocol solutions for customer’s
Internet-working requirements Local, Regional and Global connectivity
solutions Network Access solutions
Dedicated and Frame Relay VPN and Remote Access 56K, T1, Multi-T1, T3 and Dial (v.90)
Network Consulting and Planning (cont.)
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Managed Implementation
Project Management Dedicated Project Manager assigned to
each customer Teale coordinates and plans installations
with customer and vendors Documentation available upon request
Teale installs equipment and performs end-to-end testing to verify operation
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Carrier Coordination
Single Point of Contact Teale solution includes total
ownership for end-to-end network problems
LEC/IEC Carrier Coordination Teale works with local/long distance
carriers to isolate and resolve problems
24/7 Customer Support Teale Network Operations Center
and Help Desk staff are available to provide customer assistance 7 days a week, 24 hours per day, 365 days a year
Carrier Coordination (cont.)
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Vendor Management
Formal escalation processes with vendors and telephone companies
Weekly and monthly performance/service meetings with vendors
Well-defined Change Management process
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Network Management Services
Teale services include: Fault management with real time
monitoring of Simple Network Management Protocol (SNMP) manageable devices
Configuration management Proactive network surveillance
Single point-of-contact for multi-carrier, multi-vendor coordination
24/7 coverage Both statewide and nationwide coverage New technologies and interoperability
tested in Teale’s network lab prior to deployment
Network Management Services (cont.)
Fault, performance and configuration management
On-site maintenance Experienced systems engineers and
certified network support staff Automated problem notification and
escalation
Network Management Services (cont.)
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Help Desk
Single point-of-contact for all network, system or Data Center processing questions
24/7 availability State-of-the-art automated call
distribution system Automated notification and problem
escalation
Remedy Help Desk Ticketing System Online customer access to Help Desk
ticket system How to reach the Help Desk: (916)
464-4311 or [email protected] (non-urgent requests)
Help Desk
(cont.)
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Management Reports
Self-service web-based reports available at http://nicweb.ca.gov Bandwidth utilization Router availability Router CPU usage
Customized reports also available upon request
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CSGnet Customer Benefits
Single point-of-contact for equipment, installation, support, monitoring and maintenance
Allows customers to focus on their core business
Network powered by Cisco Systems Cost effective Full range of network protocols
supported, including: IP, IPX, and SNA
Proactive network monitoring and fault isolation
Access to network performance statistics through online reports available around-the-clock at http://nicweb.ca.gov
Customer access available to Help Desk ticket system
Thirty years of experience providing quality customer service
CSGnet Customer Benefits (cont.)
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Customer Relations Division(916) 464-3712
CALNET 433-3712
Help Desk(916) 464-4311
CALNET 433-4311
Teale Data Center