Global Entry

STEP-BY-STEP GUIDE

2

Eligibility Check Applying for Global Entry

To be eligible for Global Entry membership, you

must be one of the following:

A U.S. citizen

A U.S. lawful permanent resident

A Mexican national

A citizen of Argentina

A citizen of Colombia

A citizen of Germany

A citizen of India

A citizen of Panama

A citizen of Singapore

A citizen of South Korea

A citizen of Switzerland

3

A citizen of Taiwan

A citizen of the United Kingdom

Applicants younger than 18 years of age must

obtain the consent of a parent or guardian.

You may be ineligible for Global Entry

membership if you:

Have a criminal conviction, outstanding warrants or pending criminal charges.

Provide incomplete or false information on your application.

Have violated any country’s customs, immigration or agricultural regulations.

Are being investigated by any law enforcement agency.

Are inadmissible to the U.S. due to immigration regulations.

Do not meet U.S. Customs and Border Protection’s (CBP’s) low-risk status criteria.

4

Note: Citizens and residents of Canada can

receive Global Entry benefits by

participating in the NEXUS program.

Global Entry benefits are also available

to citizens of the Netherlands who

participate in the FLUX program.

5

How to Apply Global Entry

What You Need

Credit card or bank account information to pay the $100 non-refundable application fee

Your valid passport

A form of identification, such as a driver’s license or ID card

If you are a lawful permanent resident, you must also bring your permanent resident card

Proof that you reside at your current address, such as a driver’s license, utility bill, mortgage statement or rent payment receipt

Employment history details for the past five years

Your residential addresses for the past five years

Your vehicle information, if you plan to drive across the border from Mexico to the U.S.

6

Steps to Take

1. Log in to your Trusted Traveler Programs (TTP) account, or create an account if you do not already have one.

a. If creating a new account, follow the prompts to create a password and secure your account. Be sure to obtain and record your 16-character personal key.

2. If creating a TTP account for the first time, begin the application by entering your personal information on the “Account Profile” page.

a. Be sure to enter your full name as it appears on your passport.

3. Select “Yes” or “No” to answer the questions about any previous applications you may or may not have filed. Then, select “Save.”

4. Click “Confirm” to confirm your account information.

5. Answer the prompts on the “Determine Your Eligibility” page, and select “Next.”

7

6. Click “Apply for Global Entry” on the “Acknowledge Application Requirements” page.

7. On the “Personal Information” page, review your profile information and select your Identifying Characteristics. Click “Save & Continue” to proceed.

8. On the “Documents” page, select the documents you will use to show proof of citizenship and proof you may enter the United States (if applicable). Click “Save & Continue.”

a. Applicants of different nationalities may be required to submit certain specific documents.

9. On the next “Documents” page, enter the required information from your chosen documents (such as your passport).

10. Answer “Yes” or “No” to the question “Do You currently hold a valid driver’s license?” and click “Save & Continue.”

a. If you answered “Yes,” enter your driver’s license information on the next page.

8

11. Answer “Yes” or “No” on the “Vehicle Information” page. Then, click “Save & Continue.”

a. If you plan to drive from Mexico to the U.S., select “Yes” and provide the required details to register your vehicle.

12. Follow the next onscreen prompts to enter information regarding your address, employment and travel information for the past five years.

13. Answer the “Background Questions” prompts. Then, click “Save & Continue.”

14. Review your filled-out application. Then, click “Confirm & Continue.”

15. Certify the application and pay the application fee using your credit card or bank account information.

16. After submitting the application, check your TTP account periodically to find out whether your application has been conditionally approved.

9

17. One your application is conditionally approved, schedule an interview appointment at a Global Entry Enrollment Center.

18. Bring to the interview your valid passport, another form of identification and, if applicable, your permanent resident card.

a. Applicants who are younger than 18 years of age must have a parent or legal guardian present for the interview.

19. If you are a U.S. citizen, legal permanent resident or Mexican national, you will receive a Global Entry card within 7 to 10 days after you are approved.

a. You will receive this card by mail if you have a U.S. address. If you do not have an address in the U.S., your card will be sent to your designated Global Entry enrollment center or point of contact.

10

Eligibility Check Renewing Global Entry

Your Global Entry membership expires five

years after your enrollment or last renewal. You

become eligible to renew your Global Entry

membership one year before its expiration date.

If you have already requested a renewal before

your membership’s expiration date but the

request has yet to be processed, you may still

enjoy Global Entry benefits for up to six months

after that expiration date.

11

How to Renew Global Entry

What You Need

Your Trusted Traveler Program (TTP) user

ID and password

Credit card or bank account information to

pay the $100 non-refundable application fee

Steps to Take

1. Log in to the TTP online system with your user ID and password.

2. Select “Manage Membership” to display the TTP Enrollment page.

3. Click the “Renew Application” button to display the Personal Information page.

4. Click the applicable categories to update your personal information on the Application Wizard, if necessary.

12

5. On the Application Wizard, select the U.S. Customs and Border Protection (CBP) TTP List.

6. Click the box next to Global Entry and any other TTP memberships you wish to renew.

7. Click the enrollment center link to view a list of enrollment center locations.

8. Click “Next” to view the Trusted Traveler Program Application page.

a. If you see a “FIX Errors” hyperlink, you must provide the requested information.

9. Click “Update” to view the Program Application page.

10. Select “Certify” at the bottom of the Program Application page.

a. When the certification page displays, select “Yes” or “No” to answer the question “Do you certify?”

11. Click “Next” to display “Final Review: Application Shopping Cart.”

13

12. Select the box next to “Fees” and agree to

the fees.

13. Click the “Make Payment” button to display

the online payment page. Then, enter your

payment information.

14. Receive an email when your membership

status changes.

a. You can check your TTP account

periodically to identify if you need to

complete additional renewal

requirements, such as an interview.

15. If you are a U.S. citizen, legal permanent

resident or Mexican national, you will

receive a Global Entry card within 7 to 10

days after you have been approved.

a. You will receive the card by mail if you

have a U.S. address. If you do not have

a U.S. address, your card will be sent

to your designated Global Entry

enrollment center or to a U.S. point of

contact.

14

Note: To replace your Global Entry card, log

in to your TTP account. Select “Manage

Membership” and then “Request Global

Entry Card.” You will be required to pay

a $25 replacement fee.

15

VIP Concierge Services

Still have questions?

We’re here to help.

Call us at 1-866-527-9727

From 7 a.m. to 10 p.m. EST.

16