step 4- evaluation. © copyright 2008 ontario safety association for community & healthcare. all...

Step 4- Evaluation

© Copyright 2008 Ontario Safety Association for Community & Healthcare. All rights reserved/tous droits réservés. Reproduction in whole or in part by any means without express written consent of Ontario Safety Association for Community & Healthcare is prohibited by law.

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Written StandardWritten Standard

CommunicationCommunication

TrainingTraining

EvaluateEvaluate

Acknowledge Success &Acknowledge Success & Make ImprovementsMake Improvements

5-Steps to Managing 5-Steps to Managing Health & SafetyHealth & Safety


Evaluation - What does this mean?

1. Verifying that the company’s standards are still current and up-to-date to both:

• Legislation and

• Company business practices

2. Verifying that what is actually being done in the workplace meets the standards and company rules established in Setting Standards

““Is the workplace doing what it said that it would do?”Is the workplace doing what it said that it would do?”


WHY DO EVALUATION? Benefits of Evaluation

• Assess implementation of your element

• Assess what’s working & what’s not working –Identify “gaps” in your health & safety program

• Address workplace culture issues i.e. employee participation, supervisor support, functional JHSC

• Record review opportunity re: standards, communication & training

• Review accident/incident/near miss

• Recommend improvements to H&S Program


Evidence of Evaluation

1.1. ASKASK

2.2. REVIEW / ANALYZEREVIEW / ANALYZE

3.3. REPORTREPORT

= EVALUATION

• Collection of Data • Consider What/Why, How, When,

& Who

• i.e. Administer a Quiz to 50 staff.

• Review or Analyze the data collected

• Consider Who, When & How?

• i.e. Score the quiz & tabulate the overall results and identified gaps.

• Reporting the Results• Consider to Who, When, How &

Where?

• i.e. Quiz results are discussed at JHSC and minutes posted.


Negative Results

• The results of the Evaluation indicates “Negative Results”

• For this element, “the company is not doing what the Standard expects it to do”

• Is this still Evaluation (Step 4)? YES!YES!

• Negative results (or less than positive results) provide for “Opportunities for Improvement”.

• This is the importance of EVALUATION.


Best Practices

• Write method of evaluation in Standard ( who, what, how, where & when)

• Include benchmarks in your written standards.

• Set a schedule


Best Practices• Use or Add-to existing methods for Evaluation:

• Include on JHSC agenda to review elements - Recommend actions; Record in JHSC minutes & Post;

• Review elements at Management Meetings - Address recommendations; Action plan to improve & Minute meetings;

• Use monthly Workplace Inspections - Complete checklist; Action items; Action taken; post results.

• Regular worker observations - Set schedule; Ask supervisors to keep log books/checklists; include in inspection; internal audit.

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Program Requirementsfor Evaluation (Step 4)

• Document all forms of evaluation – incorporate into existing methods

• Aim to complete Evaluation by year- end.

• If not, must complete by March of following year (prior to spot checks starting).

• But - MUST have written plan of “how” element will be evaluated and completed by March to put “Y” on Year-end Report


Acknowledging Success & Making Improvements

Based on the results of your evaluation:• Recognize everyone who contributed to a successful

health & safety program by meeting & surpassing company standards, for example:

• Letter/memo from the president

• Newsletter

• Health & Safety awards or certificates

• Public recognition (i.e. coffee & muffins for JOHSC and/or employees)

• Performance Evaluations

• Accept negative evaluation results as opportunities for improvement - develop an action plan


Interview/Survey Employees

1. Determine your objectives 2. Address all elements simultaneously3. Identify required amount of participation 4. Develop list of questions relating to elements

and your objectives5. Questions can either be asked verbally one-

on-one with staff or by handouts (Modified worker could do interviews)


SAMPLE Interview/Survey Employees

Health & Safety Policy Does your employer have a H&S program- how do you

know?

In your opinion are they committed to your personal safety- if so, how do you know they mean what they say ( e.g. how is this demonstrated to you by the company)?

How are you held accountable for your & others safety?

See Sample handout


Employee Quiz

•Determine your objectives

•Address all elements simultaneously

• Determine participation level 100% • (mandatory or voluntary)

• Develop questions specific to objectives and elements

• Questions?? quiz format, multiple choice, true/ false, fill in the blanks, etc.


SAMPLE: Quiz ExamplesIs PPE checked regularly for wear or defects, and replaced immediately if necessary?

Yes NoDon’t know

The hazard reporting procedures allows for immediate reporting and corrective action without waiting for the next round of regular inspections.

Yes NoDon’t know

Is the Health & Safety Representative selected by the owner?Yes NoDon’t know


Scheduled Workplace/Site/Shop Inspections or Tour

• include all 5 elements in monthly inspection report/checklist

• ensure JHSC/representative or supervisor understands

• Ask questions of workers

• Have JHSC review results and make recommendations

• Ensure recommendations are recorded in JHSC minutes


Joint Health & Safety Committee

• JHSC must be an active participant in the safety group initiatives since the start of year

• Discuss at meetings/record in minutes

• Provide JHSC all pertinent information: meeting minutes, inspection reports, injury statistics, supervisor’s comments, training records, etc

• Discussion to identify areas of improvement for next year and areas of success


Management Review• Management & supervisors must be aware and

involved in safety group initiatives during the year

• Hold meetings ( quarterly updates)

• Present to management team the progress of the 5 elements and necessary documentation

• Discussion

• Areas of improvement

• Areas of success

• Next years elements


Internal Audit

• Measure organization against external standards

• Workwell Core Audit or corporate audit, CSA, other guidelines

• Use entire audit or use portions of audit that apply to your element selection


Internal AuditSample Guidelines from

Workwell Core Audit:

• Early & Safe Return to Work

• Roles & responsibilities

• Contact with injured worker

• Medical monitoring and treatment

• Provisions for modified work

• Re-integration of the worker to regular work

• Reporting requirements to WSIB

• Action Required with Target Dates

• policy required: including roles & responsibilities


Observations• Decide who and what will be observed

• Physically observe activity being done

• lock-out/tag-out, Fork truck, Emergency Evacuation, Confined Space

• Conducted by supervisor and/or JHSC or worker on modified duties

• Provide immediate feedback to employee

• Can be used in conjunction with annual performance reviews


SAMPLE Observation Example

Forklift Procedures Date:___________Observers’ Name: _________________ Operator: __________________________

Pre-Operation CheckGeneral Operation: operating around personnel, reversing, parkingload handling: pick-up, placement, stacking, re-stockingloading /unloadingoperational maintenance: refueling

Immediate Feedback:

Operator Comments:

Recommendations:


Checklist Format• Identify in advance how and what will be

evaluated

• Excellent resource document for year-end documentation


RTW Self-Assessment Guide

RTW Self-Assessment Guide

http://www.wsib.on.ca/wsib/wsibsite.nsf/LookupFiles/DownloadableFileRTWSelf_AssessmentGuide/$File/RTWSelfAssessment.pdf


Injury/Incident Statistical Analysis

• Opportunity to measure the impact of completed elements on the injury/incident rates in the workplace

• Consider using:

• a historical comparison against previous years

• a comparison by locations or branches within business

• a comparison to your rate group


SAMPLE Injury/Incident Statistical Analysis

• Analyze key indicators in your workplace:

• Lost-time injuries

• No lost-time injuries

• First Aid

• Near misses

• Property Damage

• Duration of WSIB claims

0102030405060708090

1stQtr

3rdQtr

2003LTI's

2004LTI's

2005LTIS


Third Party• Corporate auditor, health & safety

association, safety group member, health & safety professional ( ergo, hygienist)

Benefits

• Address all elements at same time

• Auditor will provide insight and recommend improvements


Group Activity1. In your group, exchange elements with another

organization and discuss and plan how to EVALUATE the element provided.

2. Discuss how you will show EVIDENCE / DOCUMENTATION of the evaluation? (Remember: “ASK – REVIEW – REPORT”)

3. Discuss how you will acknowledge success or make improvements based on your evaluations.


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Questions?

Concerns?

Comments?

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