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Users’ Satisfaction with Statistical Information and services, 2010

Results of the Survey

About the SurveyAim of the Survey

obtaining feedback information on users’ habits and needs in order to improve presentation methods according to the level of users’ satisfaction, also including better quality of the Office’s data and services regarding the dissemination area.

Periodicity and method of data collecting

The Survey was conducted in the period June 17th to July 8th , 2010. The data were collected by: completing electronic version of the questionnaire and completing the paper version of the questionnaire.

Reporting units and coverage regular users of statistical data, including individuals and institutions in the

Republic of Serbia and abroad, registered during 2009 and 2010 in the Dissemination and public relations Division and regional divisions. The Survey encompassed users from the Republic of Serbia and abroad, meaning that English version of the questionnaire was also created. The Survey was carried out on the sample of 1652 users.

Response rate 26%

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How do you inform about the SORS statistical products and services offer?

www.stat.gov.rs stat@stat.gov.rs

40.2%

76.4%

3.1%

5.5%

5.5%

24.5%

Website

Direct contact

Catalogue of Publicationsand Statistical Services

Other public administrationbodies

I do not know SORS offer atall

Other sources

Where do you get the necessary statistical data?

www.stat.gov.rs stat@stat.gov.rs

46.5%

5.5%

20.5%

17.4%

15.2%

8.7%

77.6%SORS website

Statistical publications

Mass-media

Magazines specialized ineconomics

Other public administrationbodies

Libraries

Other sources

Which publications do you use the most frequently?

www.stat.gov.rs stat@stat.gov.rs

47.2%

33.7%

32.0%

4.3%

22.4%

47.9%Statistical Yearbook of Serbia

Communications

Municipalities of Serbia

Monthly Statistical Bulletin

Statistical Pocketbook ofSerbia

Other publications

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You use statistical data for

33.7%

20.5%

14.4%

12.3%

3.8%

66.7%Studies and analyses requiredfor the job I currently perform

My own needs

Studies and analyses requiredby other users

Academic studies

International projects

Other

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How useful do you find the statistical information?

41.7%

49.8%

5.1%

3.4%

Very useful

Useful

Not particularly useful

No answer

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Which method of obtaining the statistical information suits you best?

21.4%

64.6%

4.8%

3.9%

5.3%

Visiting SORS website

Directly from SORS

Buying publications in paperform

Buying publications inelectronic form

No answer

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Required statistical data relate to?

44.8%

22.2%

21.3%

19.5%

18.8%

18.3%

15.9%

13.5%

12.5%

10.8%

7.9%

6.9%

4.6%

5.3%

34.7%

30.4%

23.9%

22.4%

52.5%Salaries and wages

Prices

Labor force

Industry

Agriculture

Education

External trade

National accounts

Tourism

Population

Construction

Domestic trade

Transport

Telecomunication

Gender statistics

Culture

Judiciary

ICT

Other

How would you evaluate the statistical data obtained from SORS?

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51.6%35.9%

7.7% 4.8%

Reliable Suitable to my requests Other No answer

How do you evaluate the tariffs and prices of SORS products / services?

63.1%15.2%

21.7%

Reasonable Too expensive No answer

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How often do you request SORS products?

18.5%

8.2%

12.1%

11.8%

8.2%

3.9%

37.3%Monthly

Quarterly

Semi-annually

Annually

Weekly

Daily

No answer

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How often have you visited SORS website in the last 6 months?

20.9%

10.8%

5.8%

5.3%

8.9%

48.3%Once a month

Once a week

Never in the last six months

Every day

I have never visited SORSwebsite

No answer

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How would you mark the contents of SORS website?

20.5%

20.0%

1.2%

15.4%

42.9%Good

Satisfying

Very good

Bad

No answer

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According to the functionalities, SORS website is:

21.7%

5.8%

16.6%

55.9%Satisfying

Simple

Difficult to use

No answer

Do you know that Publications’ and Press Calendar have been placed on SORS

website?

www.stat.gov.rs stat@stat.gov.rs

44.4%

42.9%

12.7%

Yes No No answer

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How do you appreciate:

Very good

Good Satisfactory Bad

a) Staff competences 38,3 32,1 11,1 0,7

b) Waiting time for obtaining the requested data

35,9 28,2 14,4 2,0

c) Staff friendliness 44,3 23,9 11,3 1,7

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Age group of the respondent

8.5%

5.1%

1.2%

10.8%

13.3%

23.8%

17.3%

16.1%

3.9%Up to 19

20-24

25-29

30-39

40-49

50-59

60-69

70+

No answer

Sex of the respondent

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53.0%35.0%

12.0%

Female Male No answer

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Highest level of school completed

10.8%

65.6%

13.7%

1.7%

8.3%

High

Secondary

Higher

Primary

No answer

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Professional status of the respondent

3.8%

3.4%

3.1%

11.8%

77.9%Employed

Student

Pensioner

Unemployed

No answer

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Respondents work in

22.4%

12.3%

14.7%

10.5%

4.1%

2.4%

2.2%

31.3%Public administration body

An enterprise

Scientific- researchorganization

Media

Financial organization

Unincorporated enterprise

Other

No answer

Statistical Office of the Republic of Serbia

Belgrade, Milana Rakica 5

Phone: 2412-922Fax:2411-260

Dissemination and Public Relations Division Phone/Fax:2401-284library: 2412-922/251

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