station adoption seminar the greater manchester experience
TRANSCRIPT
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Station Adoption Seminar
The Greater Manchester Experience
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Why Station Adoption
First passenger point of contact for most passenger journeys.
Market research shows how important station quality is to the customer.
Many Greater Manchester stations are unstaffed.
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Growth
In 2004 We had 4 stations with groups
In 2012 We have 24 stations with groups
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Stations with Friends Groups
Altrincham GlossopMills Hill
Blackrod HadfieldMossley
Broadbottom Heaton ChapelPatricroft
Castleton HattersleyReddish North
Davenport HindleyReddish South
Denton IrlamRose Hill Marple
Dinting LevenshulmeSmith Bridge
Eccles LittleboroughWalkden
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How have we grown
Glossop out of Glossop Environmental Trust
Heaton Chapel out of Sustainable Living In the Heatons
Rose Hill Marple out of Marple Festival
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ACORP AWARDS
Glossop Best Station Adoption Group
Hindley Station Gardens
Eccles Station Gardens
Walkden Community Event
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Neighbourhood Development
Patricroft - Eccles
Heaton Chapel - Levenshulme
Dinting / Hadfield - Glossop
Hattersley - Glossop / Broadbottom
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Passenger Growth
Significant levels of patronage growth across Greater Manchester
Growth at stations with Station Friends Groups higher than GM average
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Patronage Growth
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Patronage Growth
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Service Quality
Service quality scores up, many stations hit 100%
TfGM Station Passenger Satisfaction
Spring 2011 Spring 2012Increase
65% 76%+11%
Source: Passenger Focus
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Train Service Development
Irlam - Sunday Services
Walkden - Atherton Sunday Services
Hindley - Piccadilly / Airport Services
Rose Hill - Marple / Rose Hill Service Transfers
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Innovation
Proud of our ability to think new and
radical ideas
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Innovation Station Adoption Toolkit
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InnovationGlossop Track litter clearance and Garden Work – Trackside
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InnovationTeddy Bears Picnic
Teddy Bears Picnic
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Innovation Walkden Station Birthday Party
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Innovation Littleborough Station – Heritage Centre
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The Future
What are we doing well?
How can we help you more ?
What more can you do for yourselves ?